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j1abao

8 Disruptive Hotel Technology Trends to Watch in 2022 - 3 views

hoteltechreport.com/...hotel-tech-trends-2022

Technology hospitality tech

shared by j1abao on 12 May 22 - No Cached
  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • penetration of cloud-based technologies in the segment remains incredibly low
  • hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
  • ...44 more annotations...
  • 20,000 properties.
  • hospitality property owners look to address the challenge of competition from peer-to-peer platforms like Airbnb
  • focus on improving guest experience and helping travelers have the trip of a lifetime
  • guest-messaging software
  • messaging tools to deliver five-star service at scale
  • provide frictionless guest service and streamline time-consuming interactions, such as check-in.
  • White labeling has already begun in the hotel industry without hoteliers even knowing it. Property management systems that offer channel management integrations are usually white labelling their channel managers from other vendors
  • The many tech innovations we see penetrating the market require constant vigilance of cybersecurity best practices, regular updates to security software, and dedication to routine testing and threat assessment.
  • Most revenue management systems focus on reporting and data visualization; the addition of white label software to the backend of an RMS can improve price optimization, letting hoteliers spend their time on higher value tasks and strategic revenue management.
  • APIs allow your various hotel technology tools and programs to work together, conne
  • streaming, voice activation, guest-room tablets, and food ordering tech.
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel,
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage.
  • forced to get smart about security
  • do their research in selecting tech tools
  • regularly host training to their staff
  • all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than
  • There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings.
  • Secondly, Google has entered the travel market in a big way.
  • for property owners, WiFi 6 is much more relevant
  • beyond the guest experience, hotels can take advantage of faster WiFi
  • Smart thermostats, smart speakers, and smart locks
  • data has become the world’s most valuable resource.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share
  • Hoteliers are just starting to realize the potential of its guest data.
  • put a dollar figure on just how much hotel industry data is worth. The Group purchased STR for $450 million in cas
  • New competitors are challenging old management companies that haven’t innovated enough
  • These next-gen properties are sometimes called hometels (home+hotel), or more generally, alternative lodging
  • Technology in hotels goes far beyond guestroom TVs and phone
  • smart locks
  • ast WiF
  • NFC technology for contactless payments
  • kiosks or mobile apps for digital check-in,
  • robots that deliver room service.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • The most important software in the hotel industry is the property management system
  • hoteliers must focus on data security and continued training
    • jtarr003
      jtarr003 on 26 Jun 22
       
      I really enjoyed this article about 8 disruptive Hotel Technology trends to watch in 2022. What I found most interesting about this article is how guest room technology is changing. Guest now want there hotel room to have voice enabled devices in there hotel room to help them control the room that they are staying in. Also guest would rather use on-demand conveniences like uber eats and door dash to eat food to there rooms.
    • jtarr003
      jtarr003 on 26 Jun 22
       
      8 disruptive hotel technology trends to watch in 2022
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser. “The advantage is that a single company does not need to do it all: one firm can concentrate on producing the product; another on marketing it; and another can focus on selling it, each according to its expertise and preference,”
  • Interest in investing in hotel technology has slowly ramped up in recent years.
  • Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • Why is data so valuable? “Data are now part of every sector and function of the global economy and, like other essential factors of production such as hard assets and human capital, much of modern economic activity simply could not take place without them
  • Hotels use technology to provide better service, streamline communication, allow guests to personalize their experiences, and offer more convenient processes, like checking in or ordering room service.
  • deliver increasingly high value for hoteliers and guests. For hotel managers, technology specifically designed to manage hotel operations, reservations, housekeeping, and more can enable greater efficiency and fewer human errors
  • dvieg001 on 12 May 22
     
    For this article I want to focus on the room technology aspect. We have become so dependent of our devices at home that sometimes going to hotels is not as pleasant as before. In this article, we can see how hotel chains are changing to cater to our needs so the daily routines are not affected. One example is how Hilton is partnering with Netflix allowing you to sync your Netflix Account with the Hilton Honors app so you can go and use the room tv to keep watching your favorite programs. So no more using your computer or ipad to keep binging on your series while you are in a hotel. The other interesting part is the use of tablets and apps that mimic our regular apps for food ordering within the hotel avoiding the need to call for room service or doing lines at restaurants.
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  • lande070 on 25 Jun 22
     
    This article reviews the top eight tech trends causing disruption in the hospitality industry: SaaS (software as a service), APIs (application programming interface), guest room tech, privacy & cybersecurity, OTAs (online travel agency) struggling, WiFi 6, big data and digital hotel companies/alternative lodging. The article dives into each of the eight with an overview/background on the tech, how it's advancing, and why and how it's being used. Some of main takeaways are that for many of the tech trends the industry is just starting to realize the full potential and that overall these tech advances should be able to allow companies to harness tech and data to drive customer experience and retention.
  • eileen0917 on 27 Jun 22
     
    I found this article rather interesting because I feel like this is very normal to me now. The fact that it has technology trends of 2022 on it is so interesting because I've been seeing these trends for a while already. I liked how the article called these technology trends a way for the customers to personalize their experience. At the end of the day, they truly are in charge because of these trends. Everything is accesible online and they even have options to add nearby tourist spots to their itinerary. Technological convenience is now a part of everyone's life. This is why hotels are implementing this convenience through streaming, guest tablets, food ordering kiosk, and much more. This is possible because hotels are also using API's which connect hotel technology by tech stacking and using tools to talk to one another. In my opinion, these technological advances could only get better to further improve the convenience hotels can provide.
  • erinkieltyka on 26 Aug 22
     
    This article discusses not only the future of hospitality technology, but the impact it will have on the industry, All of the technology advancements mentioned will change how hospitality businesses operate. For example, cybersecurity is becoming a really important investment for these businesses to make because hackers have been stealing guest data and information. Tech advancements are being placed around privacy of consumer data, when that never used to be a major issue
  • j1abao on 23 Oct 22
     
    This article palms out 8 disruptive hotel technology trends to follow. The explosion of SaaS, APIs going mainstream, room technology innovation, privacy and cybersecurity, the struggles of OTAs, WiFi 6, big data and digital hotel companies. The article illustrates that technology is driving the hospitality industry by explaining new technology trends that enable hoteliers to operate more efficiently and offer guests the opportunity to personalize their experience. But it also means hoteliers must focus on data security and ongoing training when implementing the technology guests expect.
lande070

Beacons to supercharge bar & restaurant marketing strategy | Beaconstac - 2 views

blog.beaconstac.com/...-restaurant-marketing-strategy

restaurant marketing beacon proximity tech mobile

shared by lande070 on 18 Feb 18 - No Cached
  • Location-based marketing that promised to leverage online platforms to promote physical restaurants and bars, began with “check-ins”.
  • 2014 saw beacons taking baby steps into the hospitality industry.
  • But in 2017, with the explosion of supply of beacons, the price has significantly lowered and functionality has gone up to the point where they are within reach for even small restaurants.
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  • When a Bluetooth-enabled device such as a smartphone or tablet comes in the range of a beacon, the two devices can communicate.
  • Once in the proximity of a beacon, these smartphones receive push notifications about deals, offers and more.
  • people barely register the brands they’ve seen, much less engage with them. But that’s changing with beacons!
  • restaurants use this technology in a different way to engage guests and increase repeat visits
  • The obvious benefit to using this technology is its ability to push out coupons, deals and marketing messages.
  • This value addition is critical for you when you’re looking to rise above the competition in a highly crowded space.
  • 1. Marketing messaging
  • 2. Delivering tailored menu to loyal customers
  • Every restaurant owner including you loves a loyal customer and beacons make it easier to reward them.
  • 3. Let your customers know how crowded the restaurant is before they arrive
  • Keeping customers informed about how busy your restaurant is at a particular time is one way of cutting down on the time they need to wait.
  • 4. Custom pricing for different customers
  • When it comes to winning over a customer, it’s not a bad idea to play with dynamic pricing.
  • 5. Get a better insight into your restaurant and bar traffic
  • It’s always an advantage to optimize with data.
  • 6. Allow guests to make mobile payments
  • Beacons can allow them to pay their bill right from their phones by directing them to a secure restaurant-branded microsite that collects their payment method.
  • You could create a special menu or a secret dish for your loyal customer based on his previous orders and selections.
  • Deploying beacons around your restaurant will, in turn, provide real-time information on how many people are actually dining inside at a given point in time
  • With the footfall data from beacons, you can efficiently manage your staff and services. Maybe you do not really need 5 bar staff on the second floor on a Tuesday, or you need an extra attendee around the tables nearer to the entry gate.
  • If your restaurant has an app, you can use beacons to trigger a contactless ordering experience.
  • Three years back, only the big fishes in the industry like Starwood hotels, The Marriott and James Hotels were adopting beacons to deliver an engaging experience to their guests
  • Customers need a compatible app like NearBee or a brand app by the restaurant or bar.
  • Imagine a group of friends moving around on the streets trying to decide where to have lunch and all of a sudden, one of them is alerted to an offer of an unlimited cold drink
  • estimate of the restaurant traffic
  • incentive pricing
  • incentive pricing
  • m about
  • gulsevim on 18 Feb 18
     
    Even though using beacon technology for proximity marketing is still in its infancy in the restaurant industry, this technology has already demonstrated some of its potential by virtue of increasing labor and overall operational efficiency while boosting customer satisfaction and loyalty. Beacons can help increase restaurant and bar sales, improve customer service, and provide more value for their customers, which should lead to customer loyalty. The possibility of applying beacon technology in the restaurants and bars opens a window of opportunity to engage diners and also enables restaurants to create more tailored experiences for them. Restaurants can use beacons to send alerts to people nearby about many table/seat availability and encourage them to make reservations or walk in. Or if the restaurant is very busy, restaurants can send the menu to their phones, so they can browse it while waiting for their tables. Restaurants and bars can build profiles of returning customers and provide offers based on past preferences. Thus, returning customers can benefit from improved and personalized customer service. During quiet hours or days, restaurants and bars can efficiently manage their staff and service, because of the data they have been collecting using beacons. Diners can even pay for their meal or drinks using their mobile device without having to wait for the waiter to come over and accept their method of payment.
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  • anonymous on 14 Jun 21
     
    This article discusses how restaurants use beacon-based proximity marketing to help create even more meaningful and engaging interactions with customers. Proximity marketing is most often used in retail stores to bring in customers to the store by offering promotions through push notifications. This article will highlight how restaurants use the same beacon technology as retail shops do, but to achieve different results. Restaurants can use beacons to save time for not only customers but managers and employees as well. Beacon technology provides management with data insights that allow them to deliver better experiences to their customers.
  • avanzado on 10 Feb 22
     
    This articles talks about what beacon-based proximity marketing is and its usefulness in restaurants.
  • lande070 on 25 Jul 22
     
    Beacon technology has been around for a long time - prior to 2013 - but cost kept it unpopular. Initially only real big hospitality players had this tech. Now cost is no longer a limiting factor, but companies are limited to customers/potential customers who have a compatible app or the companies own app already on their phone, so they can push the proximity messages.
jordanskj

Leading Through Disruption in Hospitality - 2 views

hospitalityinsights.ehl.edu/through-disruption-hospitality

Technology hospitality Hotel tech Travel

shared by jordanskj on 18 Jan 21 - No Cached
  • Ninety per cent of all the data created by mankind … has been created in the last two years
  • Virtual reality (VR) also allows users to get 360-degree views of a hotel’s facilities
  • HotelTonight. This platform targets people seeking to make last-minute hotel bookings and helps participating hotels maximize their occupancy rates
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  • Advanced technology can make life easier, but it cannot replace human beings
  • All in all, disruptive innovation is undoubtedly resulting in challenges for the hotel industry. At the same time, it is also a ‘wake-up’ call for hoteliers to turn these challenges into opportunities and competitive advantages
  • New business models such as alternative accommodation (Airbnb, HouseTrip, etc.) and ride-sharing platforms (Uber) are also changing the public’s perceptions to traditional hospitality businesses
  • Technology helps make the world connected and transparent.
  • In short, it’s all about the amount of effort hoteliers are prepared to make to keep their service commitments to their guests. 
  • Disruption brings with it uncertainty through unexpected consequences. People are nowadays more prepared to check themselves in at the airport, use self-service cashier lines at the supermarket, or order food via a mobile app.
  • In hospitality, people’s expectations are also changing. Long queues to check in at the hotel become unacceptable; unresponsive or slow room service lead to negative hotel comments on TripAdvisor; and some expect 24 hours’ housekeeping even in a budget hotel
  • Technological disruption in the hotel industry is therefore challenging but it also brings with it significant opportunities. Due to the large numbers of internet users, including mobile, online review platforms, attract lots of traffic which, in turn, means plenty of business potential for the online travel agencies (OTAs) in particular.
  • Like it or not, technology will always keep progressing and hotel brands could turn such tech challenges into their competitive advantages.
  • No matter how much technology has impacted the hotel industry, hospitality – and the human touch – will always exist and should never be replaced by artificial intelligence (AI).
  • A machine can cook dishes exactly to order, but it cannot experience how the guest feels; a robot might be able to deliver a pot of hot water to a hotel room, but it is unable to tell whether the guest is feeling unwell; an advanced voice control system could make it easier to order room service, but it cannot tell whether the guest enjoys the meal.
  • Many hotels have hired a designated team to respond to selected online reviews with personalized messages because they know the reviews represent ‘real feedback’, not the type of comments which effectively ‘threaten’ hotels with a bad review in a bid to get something for nothing. However, many hotel managers are afraid of getting bad reviews and either choose to ignore them or give a refund. There are many ways to handle this ‘disruption’ and run the business; the key is to find the right way.
  • Hoteliers should be prepared to seize those opportunities, while looking to improve their services and enhance their hospitality offerings.
  • ovila009 on 18 Jan 21
     
    This article dives into the ways that technological innovation is disrupting the hotel industry. Hoteliers are struggling to keep up with guest needs and demands. Technological innovations, while a necessity, can never replace human touch. This rapid change represents a challenge and opportunity for the industry to overcome.
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  • dbake008 on 17 May 21
     
    Technology advances at a rapid pace. While automation is occurring, it will not replace the element of the human touch. Managers should decide what will provide the best service to their guests.
  • gwhitley on 20 Jun 22
     
    This article explains the technological advances in the hospitality industry and how this has been attributed to being a crutch for the industry and/or a burden. With the utilization of technological software such as kiosks, automated checks in's, and mobile ordering, the hospitality industry has had a disruption in the product that they are offering. The article also undergoes the understanding of taking the implementation of technology and the human interaction and combining them to work cohesively in the hospitality industry. Understanding that it is a balance that both must intertwine in order to find success in hospitality.
  • jordanskj on 29 Aug 22
     
    In this article, all the incredible sides of innovative technology within the hospitality and tourism industry are highlighted and discussed. Along with the discussion of what some of the newest technology is, it touches on how it positively and negatively affects the industry. For example, the article talks about how the average person is so much more willing to go about self-service check-ins and hotels and airports, as well as ordering from a kiosk at a restaurant. From this, while it can be super convenient for the customer, it can also cause extreme damage to the business. Because so much of the industry has transformed to just being at the will of your fingertips, it leaves customers forgetting that not everything comes with instant gratification. "Long queues to check in at the hotel become unacceptable; unresponsive or slow room service lead to negative hotel comments on TripAdvisor; and some expect 24 hours' housekeeping even in a budget hotel", a quote from the article reads. The article also talks about how while there can be many negatives, there are equally as many rewarding positives. For example, "Due to the large numbers of internet users, including mobile, online review platforms, attract lots of traffic which, in turn, means plenty of business potential for the online travel agencies (OTAs) in particular". One of the main points in the article talks about how even though many hospitality jobs are being taken over by computers and AI, the one thing a robot will never be able to grasp and give is human interaction. "A machine can cook dishes exactly to order, but it cannot experience how the guest feels; a robot might be able to deliver a pot of hot water to a hotel room, but it is unable to tell whether the guest is feeling unwell; an advanced voice control system could make it easier to order room service, but it cannot tell whether the guest enjoys the meal". In conclusion, while there are indeed many disruptive changes that have bee
artandmer

Beacon technology of the future - HOTELSMag.com - 1 views

www.hotelsmag.com/...eacon-technology-of-the-future

technology hospitality beacon

shared by artandmer on 07 Jun 22 - No Cached
  • Using devices that emit Bluetooth Low Energy, messages are pushed to mobile apps
  • The technology uses data and location awareness to ping guests with personalized alerts
  • guests do need to download the Marriott Rewards app
  • ...5 more annotations...
  • For hotel guests, beacons deliver pertinent and interesting information right to their handheld devices. For hotels, beacons can drive more sales in ancillary departments like spa, F&B, and the gift shop
  • All that big data gets stored and sorted and analyzed and hopefully churned out into an even smarter marketing plan.
  • proprietary app to track inventory, particularly with items loaned to guests such as rollaway bed and cribs. The technology even integrates with the hotel’s property management system.
  • using beacons for quicker employee response time (the device can be embedded in the name tag, and whoever is closest to a guest room that’s the source of a request can complete the task) is a smart and easy use of the technology to increase operational efficiency.
  • outfitting visiting vendors to the hotel with ID cards containing beacons so as to keep track of their whereabouts.
  • artandmer on 07 Jun 22
     
    Beacon technology is an important part of a personalized eMarketing strategy. The technology pings guests through an app to solicit a financial transaction. This increases app engagement and app retention and increases brand loyalty when done right. This article points out some uses for beacon technology beyond the obvious goal of driving sales into hotel restaurants, spas, or golf courses. Hotels have been successful using the technology in tracking hotel assets (i.e. luggage carts and room service trays), to tracking vendors on property, to determining which employee is most able to quickly deliver an item to a guest. I think beacon technology, when integrated with a PMS, could be used to increase loyalty program enrollment by identifying non-member guests and prompting them to enroll at opportune times during their stay (i.e. right after check-in or just prior to check-out).
cnburke22

Toast Helps Hotels Streamline Food and Beverage Operations, Increase Revenue and Delive... - 0 views

pos.toasttab.com/...-and-deliver-great-hospitality

shared by cnburke22 on 01 Mar 23 - No Cached
  • cnburke22 on 01 Mar 23
     
    At this moment the majority of hotels and resorts are using disconnected technology to manage check-in/checkout, billing and on site food and beverage charges. Toast POS provides an integrated platform which allows guests to pay bills more efficiently all with one payment. "Toast for Hotel Restaurants will deliver a more efficient way to let guests pay bills by charging them to their room, making the payment process faster and more efficient for both hotel and restaurant staff across full service restaurants, in-room dining, grab & go, bar & cocktail, event venues and poolside dining."
mmoutsatsos

Digital Transformation in the Hospitality Industry | Boston Hospitality Review - 0 views

www.bu.edu/...on-in-the-hospitality-industry

hospitality software technology

shared by mmoutsatsos on 31 Jan 22 - No Cached
  • We are now experiencing the fourth industrial revolution, a period marked by emerging technologies such as artificial intelligence, robotics, virtual reality, the Internet of Things, and fifth-generation wireless technology.
  • The recent Covid-19 pandemic has accelerated this digital transformation resulting in a widening technology-mediated customer experience.
  • Service robots are “system-based autonomous and adaptable interfaces that interact, communicate, and deliver service to an organization’s customer” (Wirtz et al., 2018, p. 109).
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  • The core interactive and communicative features differentiate service robots from other self-service machines, which result in unprecedented human-technology interactions in the hospitality industry.
  • he service production process, disinfection robots, which emit UV light to kill viruses and bacteria, were announced to be used in airports and hotels worldwide to ensure a safe and clean environment (Greg, 2020).
  • The robots drive around autonomously in high-touch public areas and select rooms at the hotel, removing all airborne viruses and bacteria. As an extension of the hotel’s “SmartStaySafety” operation, the use of UVD robots not only provides a safe environment but also assures guests that they are being protected. 
  • In
  • the service delivery process, service robots assist frontline staff in a sequence of service encounters. For instance, the robot concierges assist employees with guest greetings upon arrival, transporting luggage, guiding guests, and delivering room service.
  • service robots can effectively respond and interact with guests, even in multiple languages. 
  • While robots make significant contributions to operational efficiency, they also raise concerns.
  • Service robots are still novel in hospitality. Their ability to cope with unexpected, dynamic conditions remains to be fully explored.
  • If guests do not follow the pre-set route, service robots may fail to respond, which can lead to a service failure.
  • AI-powered online chatbots are also employed to provide swift answers to customers via live chats.
  • provide customers with immediate responses 24 hours a day, significantly improving customer engagement.
  • customers believed VR simulations would be the best tool for hospitality operators to create a compelling customer experience.
  • VR can make a huge difference in a customer’s booking stage.
  • Through the digitally accommodated environment, customers can have a much clearer sense of what they are expecting, thus attracting more prospective customers.
  • VR application is the virtual tour video,
  • This not only offers customers a chance to experience prior to booking, but also allows the hospitality business to benefit from the “try before you buy” marketing strategy. 
  • Unlike VR, which puts customers in a completely virtual environment, augmented reality (AR) is about enhancing the physical environment and the experience of exploring one’s surroundings in real-time.
  • The current applications of AR in hospitality are largely for entertainment and practical purposes.
  • One example is the Best Western Hotel Group’s experiment with AR and Disney stars.
  • Another application of AR is indoor navigation
  • Internet of Things (IoT) refers to “an ever-growing network of connected devices which communicate with a central server as well as with each other” (Car et al., 2019, p. 163).
  • IoT provides integrated services, such as automated door locks, light switches, electric blinds, and voice-assistant devices, which are connected on a network.
  • These allow customers to control or monitor their devices from a central server, such as a mobile phone or a tablet. 
  • For example, customers can use their mobile phones for self-check-in and check-out.
  • Rooms also become “smart” with the help of IoT, which is also called the “connected room” at Hilton hotels.
  • Customers can also use voice-controlled assistants, for example, the Amazon Alexa, to control those in-room features, and order food or drinks, which can be delivered by autonomous delivery robots.
  • In addition, devices, such as luggage carts with GPS function and sensors in the parking lot, can help customers to locate their luggage and cars. Thus, IoT helps improve service processes and makes customer experiences smoother.
  • It obtains real-time data through continuous tracking from various devices, as well as a collection of customer information that was previously unavailable, such as preferences, routines, and habits (Marek & Woźniczka, 2017).
  • there are several emerging issues that hospitality practitioners must take into consideration when embracing digital technologies, which include security, privacy, costs, and human touch in hospitality. 
  • IoT with locational information can send real-time personalized recommendations to customers based on their stored preferences.
  • IoT can collect customers’ preferences for in-room features, and the data can then be used to customize the room settings for their next stay.
  • Security is a fundamental issue in digital transformation in any industry, including hospitality.
  • Also, t
  • he broad connection of various devices brings vulnerability to digital networks.
  • Thus,
  • hospitality managers must prepare for security implications of digital transformation, which can be accomplished by adopting high-security technologies to reduce software vulnerabilities, building resources to mitigate risk of cyber-attacks, and training employees on cyber-attack prevention.
  • Privacy is another important factor as highly personalized services rely on storing and tracking customer preferences and behavior through digital technologies.
  • a transparent, strict, and clear privacy policy clarifying what data can be collected and shared, and who can own the data, is necessary.
  • Another challenge is associated with the high costs of employing these digital technologies.
  • For small businesses, using digital technologies in their daily operations may require significant upfront investments.
  • it is becoming critical for hospitality businesses to consider what digital technologies would most benefit their business.
  • for small hospitality businesses, they need to prioritize what works best for them when adopting digital technologies.
  • the paradox between digital convenience and in-person experience.
  • hospitality, particularly in fine dining restaurants, customer-staff interaction is highly valued by customers.
  • it is important for hospitality businesses to strike a balance between digital convenience and in-person experiences
  • Key considerations include judging what services cannot be replaced by digital tools, preservation of the choice for customers to decide between digital or human services to maximize customer experience, and incorporation of interactive digital features in the process.
  • mmoutsatsos on 31 Jan 22
     
    This article talks about the current applications of 3 innovative technologies and how they are used in the hospitality industry.
shuo zhang

Mobile Solution Streamlines Sales for Meeting & Event Pros | Products | Hospitality Mag... - 0 views

hospitalitytechnology.edgl.com/...-for-Meeting---Event-Pros80583

software

shared by shuo zhang on 12 Nov 12 - No Cached
  • hotel SalesPro Mobile
  • hotel SalesPro Mobile gives traveling sales teams the perfect tool to close more business.
  • Now sales people have secure mobile access to comprehensive account and property information including current property group and meeting space availability.
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  • They can access and review all account sales traces from the entire team, review objectives, and contractual information.
  • shuo zhang on 12 Nov 12
     
    hotel SalesPro Mobile delivers comprehensive sales versatility: Sales people can see all of a property's booked catering and group events in real time to provide accurate information to clients. Group room details may be viewed with block, net and pick up. They can view the group sales plan calendar including group sell guidelines
Paige Wuensch

FINALLY... Intelligent Event Planning - 0 views

www.hotelnewsresource.com/ntelligent_Event_Planning.html

event planning technology hospitality software Business

shared by Paige Wuensch on 17 Nov 12 - No Cached
  • Now hotels have the perfect solution for managing meeting room sales and catering operations — IQbanquet, available from Deerfield Beach, Fla.-based IQware. Designed specifically for the hospitality industry, IQbanquet provides your sales and management team a suite of powerful tools to efficiently handle every aspect of your operation, saving you significant time and headaches while increasing your profitability and service levels. 
  • The IQbanquet difference begins as the event is being created. Too often in the hospitality industry, initial inquiries are just written down on paper, and then later checked for availability and placed into the hotel’s database. With IQbanquet, the client’s information is directly entered into the system as it’s provided.
  • Mariana Sales de Jesus on 17 Nov 12
     
    Now hotels have the perfect solution for managing meeting room sales and catering operations - IQbanquet, available from Deerfield Beach, Fla.-based IQware. Designed specifically for the hospitality industry, IQbanquet provides your sales and management team a suite of powerful tools to efficiently handle every aspect of your operation, saving you significant time and headaches while increasing your profitability and service levels. Nevistas Publishing (http://s.tt/1tOFU) This website reports an article about intelligent event planning. It is basically a system designed for the hotel industry to streamline processes and eliminate manual process. The great advantage of the system the ability to track previous guests and preferences from one event to the other. It also helps with contracts and documents that need to be signed and saves time as well. This type of system will assist in keeping track of emails sent and it is very intuitive as well expediting training ultimately increasing guest satisfaction.
  • Paige Wuensch on 18 Jul 13
     
    Newly integrated directly into the IQware PMS, IQbanquet a new solution for properly managing sales, delivers a wide range of features designed and proven to streamline event management, from sales tracking to resource planning. "IQbanquet also serves as a contact management system - all interactions, including phone calls, office visits or emails with the client are tracked. While many systems are integrated with Outlook, much of the client contact information can be lost or misplaced when staff changes." This new system has potential to really go in today's technologically advanced world. IQbanquet really is a system that will increase a positive consumer response rate. 
Xu Wang

Emerald | Have human resource information systems evolved into internal e-commerce? - 0 views

www.emeraldinsight.com/journals.htm

shared by Xu Wang on 01 Dec 12 - No Cached
  • Human resources (HR) have been a well-established function in organizations for decades,
  • the department was typically perceived by many organizations as a “necessary evil,” that is to say, as an essential but in no way profitable or advantageous element,
  • even at the current time HRIS is not limited to technological elements alone, such as computer hardware and software applications, but also includes the people, policies, procedures, and data required to manage the HR function.
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  • Nevertheless, these well-accepted attributes of HR have been challenged in the past few years, as several indicators reflect fundamental changes within the HR function,
  • although little has changed in this function over the past decades, there are growing expectations that HR will improve corporate competitive advantages by adding real measurable value to the organization.
  • The apparent difficulties in upgrading HR to a strategic position in organizations result in missed opportunities especially in hospitality and tourism, where the human capital has substantive potential to improve the competitive advantage of enterprises, particularly due to the growing competitiveness of the industry, as well as the centrality of the human element in the delivery of hospitality products and services
  • The second change in contemporary HR which, interestingly, is closely related to the previous one, is the growing trend of incorporating advanced information technology (IT) in HR practices.
  • There is extensive evidence to the growing transfer of HR functions to digital formats, as can be seen in the growing popularity of human resource information systems (HRIS) among organizations. HRIS is currently perceived as one of the important factors influencing the role of the HR function, as well as the workplace as a whole. Although in many aspects, technology remains under-utilized in HR functions (Jones and Hoell, 2005), recently its effects have begun to be evident in many organizational aspects,
  • Furthermore, it is widely argued that the adoption of HRIS is likely to promote HR to the awaited position of strategic partner in the organization. The main reason for this is that by using HRIS, HR professionals can improve their performance by gaining better knowledge of the organization and its employees, thus facilitate participation in strategic planning and implementation. In addition, by improving the efficiency and effectiveness of the HR day-to-day administrative tasks, HRIS allows the HR staff to dedicate more time to strategic decision making and planning, which consequently provides more value to the organization to enhance its position within it
  • modern HRIS make optimal use of internet and web capabilities for performing their tasks
  • successful HRIS support the planning and implementation of managerial key processes in the organization, such as executive decision making, technology selection, interdepartmental integration, and organizational reporting structures.
  • Intranet-based employee self-service (ESS) provides employees direct access, mainly through a web browser but also through a centralized kiosk, to personal HR-related information. Thus, the employees can individually handle transactions that used to be carried out by HR personnel,
  • Both MSS and ESS create a trend of delegation of responsibilities and activities that were once considered to be the domain of HR professionals and administrative personnel, directly to employees and managers
  • HRIS was seen mostly as a special form of office automation systems, the emphasis being on reducing costs and staff while making the standard HR tasks more efficient
  • In addition, in today's workplace the HR tasks have become more complex, along with organizational trends such as globalization, consolidations, strategic partnerships, and greater than ever governmental and regulatory reporting requirements for employees.
  • Therefore, from the administrative perspective, by providing powerful computing capabilities, HRIS are changing and improving procedures and processes that were carried out less efficiently before,
  • the automation of routine transactions provides HR professionals with time to perform strategic functions related to the human capital
  • HRIS allow the firm to be proactive in HR planning, by giving managers a constant flow of employee information
  • since HRIS can significantly improve the way employees and managers communicate with each other through various communication channels, this improves the flow of information and expertise throughout the organization, thereby enhancing the firms' strategic capabilities
  • Another prominent perceived characteristic of the HR function has been its reliance on relatively low-tech methods in implementing its tasks
  • Although HRIS can provide both administrative and strategic advantages, it should be noted from the onset that they are usually expensive systems to purchase and implement. Designing and implementing customized HRIS, adapted to the specific needs of the organization, will significantly enhance its functionality, but will result in increased software and hardware costs, as well as time-to-deployment
  • the initial costs of developing such HRIS are high,
  • In order to reduce the costs of HRIS, an organization can purchase off-the-shelf applications composed of HR database programs, aimed at meeting the general needs of HR functions
  • These findings point to the vital need of the HR function to provide evidence of the effectiveness of HRIS, for the purpose of attaining the executive management support for the change.
  • for a successful implementation of HRIS, it is no less important to obtain the support of managers and employees in the organization. Although modern HRIS offer clear advantages to managers, through the use of MSS, for better management of their staff, the implementation of such systems is likely to be followed by a certain level of resentment on the part of the managers. Since MSS transfer the responsibility of performing employee HR-related transactions from the HR staff to the direct managers, many of them are frustrated since they feel that additional administrative tasks are being imposed on them
  • Another relatively common problem, concerning both the implementation and the flowing management of HRIS, is the question of who is in charge of the system. Since the successful development of HRIS requires the input of both the IT and the HR departments, it is not uncommon for disputes over areas of responsibility to break out between these departments.
  • Other territorial conflicts around HRIS may arise when departments feel that the system expropriates some of its authorities; for example, the payroll department might resist HRIS that combines payroll functions. A possible solution to such a problem can be the establishment of cross-functional teams that run HRIS projects
  • the implementation of HRIS raises both ethical and legal issues that need to be addressed by the organization. First, the use of relational database technology provides access to more detailed employee information than ever before.
  • Second, HRIS usually contain private information on the employees, while the access to this information is often allowed to employees outside HR, as well. As a result, some employees feel that their private lives are not protected adequately.
  • The hospitality industry is characterized by a higher turnover rate than other sectors of the economy
  • Traditionally, HR in organizations has utilized low-tech methods in recruitment.
  • Internet recruiting benefits both the organization and the job seeker's perspectives (Pearce and Tuten, 2001; Singh and Finn, 2003). The benefits to the recruiters include: Cost savings, as it is significantly cheaper to advertise on the internet than in a newspaper. Compared to the use of professional search firms (also known as headhunters) the amounts saved are even higher. Recruiters generally receive more applications, which results in a greater pool of candidates from which to choose. Recruiters may receive applications faster, often even on the same day a position is announced. Improved ability to target a specific audience, thereby decreasing future turnover. Time saving, as more unqualified or unfit applicants can be eliminated, through online contact, in the initial phases of the recruitment process.
  • On the other hand, internet recruitment is not without limitations.
  • Once the recruitment process has ensured a large pool of applicants to choose from, the next phase is to select the most suitable candidates.
  • Traditionally, these selection methods involve the visit of the candidate to the organization or, to a lesser degree, to an assessment center, for interviewing, pen-and-paper testing, or situational testing, including group dynamics.
  • The use of advanced technology allows the selection process to complete the widespread online recruitment methods.
  • Nevertheless, the main impact of technology in selection procedures is in relation to employee interviewing and testing.
  • Anderson (2003) broadly described the prominent technology-based selection procedures, along with an assessment of their acceptance and effectiveness.
  • Adequate training is essential in providing quality services, yet traditionally hospitality organizations have not invested adequate resources in training their employees (Conrade et al., 1994). Most of the knowledge and skills of hospitality employees is transferred through on-the-job training,
  • However, as noted by Collins (2004), delivery of organized and structured training programs in the hospitality industry is a constant challenge, mainly because of the size and geographical dispersion of the workforce, as well as the extensive resources – financial, work, and time – needed to establish in-house training programs.
  • Although technology-based training methods have been available for a long time, the hospitality industry has usually lagged behind other sectors in adopting them.
  • Web-based training (WBT) can deliver courses nationwide or worldwide at all time zones to any connected computer, and is easy to update and monitor.
  • Effective performance evaluation plays a critical role in the successful implementation of organizational strategy and in gaining a competitive advantage. Therefore, in addition to important HR decisions that greatly rely on performance evaluation, such as promotions, outplacements, dismissals, many organizations link performance to compensations and rewards. As noted by Bowley and Link (2005), a performance-based compensation plan, often known as “pay-per-performance,” should reflect the organization's goals.
  • the traditional methods, based on a disconnected blend of discrete applications, spreadsheet programs and paper-based systems, to communicate goals, track employee performance and manage compensation, are insufficient in the contemporary challenges of linking performance evaluation to organizational strategy (Bowley and Link, 2005). Yet, although sophisticated HRIS were developed to meet these contemporary challenges, Ensher et al. (2002) found little effect of HRIS on the process of performance management among HR executives, who still rely on paper-and-pencil administration and hard copy documentation of employee evaluation.
  • Nevertheless, CPM has drawbacks that are highly relevant to a service industry such as the hospitality industry (Miller, 2003). The main concern that CPM raises is that reliance only on quantitative criteria is likely to lead to the neglect of more qualitative aspects of performance.
  • Consequently, an effective CPM must be followed by the establishment of an employee development plan, designed in collaboration with his/her supervisor. The second application of technology in appraisal management is online evaluation and appraisal software (Miller, 2003). In contrast to the aforementioned CPM, in these cases technology facilitates delivering performance feedback, rather than generating the actual evaluation outcome.
  • 360° feedback,
  • In addition, evaluation software packages can be used as stand-alone applications or as an integral part of the organization's HRIS, which offers computerized standard evaluation forms. The use of user-friendly software in evaluating employees allows managers to focus more on the contents of the evaluation, rather than on the forms.
  • Therefore, the use of computer software programs allows better coping with these challenges, while saving time and money.
  • While the organization enjoys the reduced need for complex bureaucracy, the employees enjoy better control and enhanced anonymity, as there is no need for dealing directly with HR staff on personal financial matters.
  • The use of HRIS has significant impact on the current affairs between the management and the employees, as well as the characteristics and the environment of the contemporary workplace. From the administrative perspective, through the HRIS the managers and the employees have access to relevant information on employee work rules, policies, and regulations on issues like privacy, illegal discrimination, and work diversity. In addition, the HRIS can assist discharged or displaced employees in finding alternative employment, by providing links to career counselors, training programs, and information, all of which are required for a successful and effective job search
  • technology has changed the nature of the workplace and employer-employee relations more fundamentally than just providing more accessible information.
  • Traditional e-commerce technology provides product/service, promotion, placement, and pricing strategic initiatives to external constituents through the use of extranet platforms merged with intranets (for instance, customer relationship management). HRIS technology provides the same initiatives through the use of intranets merged with extranet platforms (for example, recruitment). Thus, HRIS technology may be considered to represent internal e-commerce systems, which are crucial to the alignment of HR functions within strategic initiatives aimed at sustainable competitive advantages.
  • The evolution of HRIS platforms provides a range of tools for use by enhancing employee-employer relationships. The full service range of HRIS functions brings human capital closer to the strategic direction of the organization.
  • However, the technology is merely a tool that may enhance strategic alignment.
  • There is also evidence from the literature that a disengagement of the HR function from strategic initiatives exist in many hospitality enterprises.
  • It is common knowledge that the hospitality industry is labor intensive with many points of intimate service interactions of long duration. HR will produce sustainable competitive advantages for those firms that include the HR function in a united strategic direction.
  • The literature identifies the advantages of aligned human capital as a means to accomplishing sustainable competitive advantage for enterprises.
  • Xu Wang on 01 Dec 12
     
    This article is a research paper did by Amir and Beer-Sheva. The purpose of this paper is to discuss the impact of technology on the human resources function in organizations, in general, and in hospitality firms, in particular. At the beginning, it introduced the role of human resources department in organizations for decades. And the trend or changes in contemporary human resources. Then it came out that we cannot skipped the effect of technology on the HR function, especially in tourism and hospitality industry. So, next it gave the definitions of HRIS by introducing technology. And list some advantages and challenges of using HRIS. In the end, it listed how technology put infusion across HR function, including recruitment, selection, training, performance evaluation and compensation, payroll, benefits and pension administration, labor relations and outplacement.
Hanlu Hu

Monscierge Launches New Hospitality Software Application Tool Monscierge I Connect - 0 views

www.prnewswire.com/...cierge--connect-182355541.html

Technology Software hospitality mobile hotel tech

shared by Hanlu Hu on 18 Jan 13 - No Cached
  • Hanlu Hu on 18 Jan 13
     
    Summary This article is talking about a new software "Monscierge I connect", which launched by the company Monscierge, Dec 6, 2012. Monscierge | Connect is a new tool harness smartphone technology to keep guest constantly connected with hotel service. This is first phase of mobile applications complementing the product line designed to enhance hotels' connections to their guests, which allowing guests access to the full array of a hotel or brand's services in a way that suits the needs of today's tech-savvy consumer. Guests can communicate their needs via chat or voice, quickly putting them in contact with valet, housekeeping, or any department the hotel provides. Monscierge | Connect wraps itself in the approved brand voice for each hotel, and makes that hotel and brand's specific content available at their fingertips.  Monscierge | Connect also allows for a hotel to deliver real-time information to their guests as well. For instance, some hotels have utilized Connect to alert guests of parking availability, discounts in the bar or spa, or when a room is ready for early check-in.        I think it's a great mobile app, it could keep guest constantly connected with hotel service, and it not only provide more convenience for customers and hotels, but also improved service's quality and work efficiency. Forrester Research predicts by 2015 eighty-two million people will rely on mobile devices as a primary reference tool. So I think this new software and other mobile applications will widely used in hospitality industry. 
elena zhebrun

How Restaurants Are Using Technology to Deliver Better Customer Service - 1 views

www.forbes.com/...eliver-better-customer-service

Technology Hospitality business tech mobile

shared by elena zhebrun on 16 Jan 13 - No Cached
  • elena zhebrun on 16 Jan 13
     
    It's important for restaurants to start using these technologies, and it is expected to use technology more often in the coming year to order food. Solutions: Mobile ordering iPad order kiosks. Facebook ordering Tabletop e-waiter & checkout. Digital menu boards + smartphones. Games while-u-wait. Online coupons.
Michelle Munne

At parks, Disney invests in interactive experiences | disne - Business - The Orange Cou... - 0 views

www.ocregister.com/...55-experiences-technology.html

wristband disney parks mobile app experience access

shared by Michelle Munne on 30 Mar 13 - No Cached
  • gets them into the park, pays for food and merchandise, and grants access to their hotel room.
  • smart wristband
  • called MyMagic+, will gather data about a guest's behavior to tailor more personalized experiences.
  • ...6 more annotations...
  • project
  • Disney is banking on them to pull in a new generation raised on video games and iPod Touches, while delivering cost savings, managing crowds and delivering valuable insight into customer preferences.
  • mobile phone app that lets visitors reserve firework- and parade-viewing areas, set up a meeting with Mickey or pick rides so as to skip the line. In addition,
  • the band will gather information about a guest's behavior that could be key to even more personalized experiences in the future
  • total cost of the project at $800 million to $1 billion.
  • Today the company is facing a world where most people walking around its parks have a handheld, Internet-connected computer begging to draw their attention away from the immersive, and lucrative, experience at hand.
  • Michelle Munne on 30 Mar 13
     
    Disney has been working on this technology for quite some time. They are hoping to have this up and running within the next few years. The wristband would allow them to personalize their guests' experience.
Marisa Chauvet

Six Technology Trends Revolutionising The Hospitality Industry - 3 views

This article talks about how technology developments continue at a relentless pace, it can be difficult for hotels, leisure providers and those in hospitality to keep up with recent changes, let al...

started by Marisa Chauvet on 30 May 13 no follow-up yet
Yanqiu Li

Five Major Trends in Property Management Systems - Agilysys Blog - 0 views

news.agilysys.com/...in-property-management-systems

trends property management systems hospitality

shared by Yanqiu Li on 17 Jun 13 - No Cached
  • s property management systems
  • , with  features that enhance efficiency, improve control over processes, enable faster delivery of services, and engender guest loyalty.
  • Trend #1: Cloud computing
  • ...4 more annotations...
  • Trend #4: Mobile optimization
  • Trend #3: More powerful guest history
  • Trend #2: Product specialization
  • Trend #5: Tighter systems integration
  • Yanqiu Li on 17 Jun 13
     
    This article provide us with 5 major trends of PMS in hospitlaity industry. As mentioned in the passage,innovative technology increasingly enables hoteliers to boost revenues and profitability and serve guests in unique and personalized ways. Which lead to PMS 's new development. First trend of PMS is Cloud Computing: lower operations costs and improved elasticity, which broads PMS utilization. Second trend is product specialization: more and more unique products offered by hospitality industry to meet customers' demands instead of traditionally selling sold as one  application to customers. Third trend is  more powerful guest history: more specifc data to record guest history vistings and so forth, which makes hospitality industry to deliver more valuable personal service. Forth trend is  mobile optimization: online booking through app for instrance, allows guest to check everything whenever and wherever. Last trend is tigher system integration: sensible systems integration enable to make exchanging process of data more fluently to gain more competitive advantage for hospitality industry. So far,we can clearly see that as more specific and unqiue service and product come out, the technology in hospitality industry come to be more details and channels for transferring infornation become the major issue of innovation.
vannia varon

2013 Motor Trend Car of the Year: Tesla Model S - Motor Trend - 1 views

www.motortrend.com/...viewall.html

tesla Technology

shared by vannia varon on 11 Jan 13 - No Cached
  • Tesla offers three lithium-ion battery packs for the Model S -- 40-kW-hr, 60-kW-hr, and 85-kW-hr -- that are claimed to provide ranges of 140, 200, and 265 miles, respectively. The base 85-kW-hr powertrain delivers a stout 362 hp and 325 lb-ft of torque, while the performance version makes 416 hp and 443 lb-ft.
    • vannia varon
      vannia varon on 11 Jan 13
       
      its actually 160, 230 and 300 miles range
  • Tesla Model S Signature Performance version will nail 60 mph in 4.0 seconds and the quarter in 12.4 seconds at 112.5 mph, with a top speed of 133 mph.
  • giant touch screen in the center of the car that controls everything from the air-conditioning to the nav system to the sound system to the car's steering, suspension, and brake regeneration settings.
  • ...13 more annotations...
  • The best energy consumption figure we've returned is 118 mpg-e for a 212-mile run
  • With a base price of $58,570 (before a federal tax credit of $7500), the 40-kW-hr Model S is competitive with entry-level Mercedes-Benz E-Class, BMW 5 Series, and Audi A6.
  • In terms of active safety, the Tesla Model S is at the top of the class.
  • Tesla claims the Model S outperforms federal crash standards, having been impact-tested at 50 mph (the mandatory standard is 35 mph)
  • Tesla's plant in Fremont, California, using Panasonic cells with nickel-cobalt-aluminum cathodes.
  • Markus Roder 5pts Dec 10, 2012 @LarryC213 Yes Larry - I agree with you. Clearly, only crowning a Ford F-350 or a revived Hummer as car of the year would have demonstrated Motortrend's lack of bias. I asked myself, though: Why is it, that the other car magazines like this car, too? But no worries, I came up with the answer pretty quiclly: All of them are in the pocket of the evil leftist homo-muzleem tree-hugging conspiracy, eh?  ShareFlag1LikeReply
  • Tesla recently unveiled the first five of what it calls its Supercharger stations along routes connecting L.A. to Las Vegas and San Francisco, and S.F. to Reno
  • These Superchargers are veritable electron fire hoses, delivering DC energy directly into the battery at rates up to 80 kW, bypassing the on-board 10-kW (or optional 20-kW) inverter(s), and gaining 150 to 160 miles in range in 30 minutes.
  • and it's permanently free to Model S owners
  • Tesla predicts 100 stations nationwide by 2015.
  • Tesla predicts 100 stations nationwide by 2015.
  • That the 11 judges unanimously voted the first vehicle designed from the wheels up by a fledgling automaker the 2013 Motor Trend Car of the Year should be cause for celebration.
  • The 2013 Motor Trend Car of the Year is one of the quickest American four-doors ever built. It drives like a sports car, eager and agile and instantly responsive. But it's also as smoothly effortless as a Rolls-Royce, can carry almost as much stuff as a Chevy Equinox, and is more efficient than a Toyota Prius.
Kristen Kaminski

Disney Institute Program to Deliver Second Keynote at IHRIM 2013 HRMS Strategies Confer... - 2 views

news.yahoo.com/note-ihrim-2013-120224936.html

shared by Kristen Kaminski on 18 Apr 13 - No Cached
  • Kristen Kaminski on 18 Apr 13
     
    IHRIM conferences offer the "perfect blend of networking, education, and technological solutions to issues facing HR and HR systems professionals". IHRIM, the world's leading clearinghouse for the HRIM (Human resource Information Management) industry, announced that the Disney Institute Program will be a key speaker in the HRMS Strategies Conference and Technology Exposition in Lake Buena Vista, FL held on June 5, 2013. The Disney Institute Program will teach conference attendees the method of "Building a Business Through Storytelling".
Xueling Wang

QR Codes: Best New Marketing Technology! | Restaurant Promotions | Restaurant Promotions - 0 views

www.restaurant-promotions.com/...qr-codes

emarketing restaurant technology

shared by Xueling Wang on 03 Apr 13 - No Cached
  • Xueling Wang on 03 Apr 13
     
    With the widespread of smartphone,  QR standing for Quick Response becomes a more and more popular emarketing tool. There are several characteristics making these code different from other barcode: Take customers to a website for more information Play a video Deliver a special, personalized message or offer Present a sign-up form for a loyalty club The restaurant owners can make use of this QR code to communicate with their customers and keep them coming back.
Sarah Black

IT in 3: Domino's Pizza CIO discusses IT strategy | Latest Headlines content from Natio... - 0 views

nrn.com/...izza-cio-discusses-it-strategy

shared by Sarah Black on 02 Feb 13 - No Cached
  • Sarah Black on 02 Feb 13
     
    Domino's information technology as a huge competitive advantage for franchise owners is discussed in this article. Kevin Vasconi is the proud chief information officer of their e-commerce platform. "Our iPhone, Android, and KindleFire apps are all number one or two in their respective categories", according to Vasconi. The e-commerce platform provides "capacity on demand" to accomodate the increasing amount of customers using mobile/online ordering. An example is the e-commerce platform taking orders on a night when the store is ultra-busy. Vasconi also touches upon new upcoming technology projects such as digital wallets and payments, and responsive web design. He feels that these technologies "have a lot of promise to deliver tangible value for the customer". Overall, user-friendly interfaces are present no matter which way a customer tries to order, and this ultimately helps to ensure good e-commerce.
Berta Lai

Hotel Enhances Luxury Brand with In-room iPads Without Sacrificing Guest Privacy - 0 views

hospitalitytechnology.edgl.com/...Sacrificing-Guest-Privacy84742

hotel ipads security

shared by Berta Lai on 14 Feb 13 - No Cached
  • With the introduction of tablets, the hospitality industry experienced a dramatic shift in guest experiences. In fact, a recent study found that 82 percent of guests with tablets in the room used them around 11 times from check-in to check-out.
  • Hotels now have a powerful tool to demonstrate the commitment to innovation through guest services by not only providing in-room technology, such as a tablet, but enabling that device as an in-room companion to enhance the guest experience.
  • Hotel also needed to ensure that guests’ personal information and history on the device remained confidential
  • ...2 more annotations...
  • restrict guests from using the iPad’s camera to prevent guests from seeing previously uploaded content by former guests
  • native web browser was removed to prevent guests from viewing previous web activity
  • Berta Lai on 14 Feb 13
     
    Hotels are going way beyond in meeting guests' expectations with the modern day's technologies. One example would be the SLS Hotel, a subsidiary of LA based sbe Entertainment, introducing In-room iPads featuring their internal application, which could be used to change TV stations, place wake-up calls, and order room service. Aside from the above mentioned, guests could surely utilize the internet browsing websites, and other features on the iPad which brings up the next question - Invasion of Guest Privacy. SLS Hotel has partnered with AirWatch in developing a comprehensive securing device in order to deliver a customized brand experience to each guests. Securing measures include restricting guests from using the iPad's camera to prevent guests from seeing previously uploaded content by former guests, removal of the native web browser to prevent guests from viewing previous web activity, etc… SLS Hotel is also planning to implement a cross-platform BYOD program for hotel staff which would also create another security concern on managing confidential and sensitive information within the company. Afterall, a comprehensive security plan and measures have to be in place before any forms of technology could be implemented in this industry. One mistake or negligence could cost the downfall of a company.
Yujia Xie

Priceline Partner Network To Provide Hotel, Flight And Car Rental Deals For Grandparent... - 1 views

www.marketwatch.com/...for-grandparentscom-2013-01-22

network hotel flight car partner

shared by Yujia Xie on 23 Jan 13 - No Cached
  • The ability to book published-price hotel rooms through 245,000 hotels around the world
  • The ability to book published-price hotel rooms through 245,000 hotels around the world. Grandparents.com Travel customers also will have access to Priceline's extensive database of hotel freebies, including instant discounts, free breakfast, free Internet access, and more.
  • "As The Ultimate Resource for Grandparents, we strive to deliver top quality products and services to our audience and we continue to build our offerings with superior savings on the best deals on the Internet - most recently through our partnership with Priceline Partner Network. We are pleased to grant our very first Grandparents.com Recommended� Award for best in class providers of travel services to Priceline.com," said Jeffrey Mahl, President.
  • ...3 more annotations...
  • Grandparents.com website visitors will have the best travel services we have to offer," said Randy Schartner, President of the Priceline Partner Network. "We believe that Priceline's broad array of travel services, which are also focused on delivering savings, will fit well with Grandparents.com's mission to provide savings to its members. We appreciate Grandparents.com's trust and confidence in Priceline to serve its members and website users and are honored to receive the first Grandparents.com Recommended� Award."
  • Working behind the scenes, PPN powers travel websites for a spectrum of affinity groups, airlines and hotel management firms and chains. PPN believes that it offers the most customizable private-label travel affiliate program on the market today. PPN's private-label services include hotels, flights, rental cars, flight & hotel packages, and priceline.com's famous Name Your Own Price� travel services for hotels, airline tickets and rental cars.
  • Grandparents.com seeks to strengthen the ties between family members, promote health and wellbeing, and give timely information and expert advice on what really matters to grandparents, from family, relationships, health and money, to entertainment, travel and retirement. More than anything, Grandparents.com celebrates what it means to be a grandparent today. The company's mission is to give today's grandparents--who like no other grandparents in history are engaged, vibrant and ageless, ideas and opportunities to connect to what's important to them.
  • Yujia Xie on 23 Jan 13
     
    As this article mentioned, Priceline Partner Network cooperated with Grandparents.com,Inc. to reach a business which can provide the latest information on this website. Travel customers can access to book hotels, rental car, airline tickets, air & hotel vacation packages. They try their best to provide best service and products. It also present the specific introduction about Priceline Partner Network, Priceline Group, Grandparents.com, Inc. in my opinion, this agreement can bring the visitors a new trip to search the hotels and other information. It can show various information which can be selected for customers and provide superior saving compared with other deals.
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