Six Technology Trends Revolutionising The Hospitality Industry - 3 views

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  #1 Marisa Chauvet on 30 May 13

   

  This article talks about how technology developments continue at a relentless pace, it can be difficult for hotels, leisure providers and those in hospitality to keep up with recent changes, let alone look to the future. However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends.
  
  1. Cloud / Software as a Service (SaaS)
  
  Software delivered as a service, rather than held on premise is already a mainstream technology topic and despite being a new concept in the hospitality sector, it is already big news.
  
  2.Mobility
  
  Mobile is the new face of computing as devices such as tablets and smartphones revolutionise the way we interact with technology.
  
  3.Social
  
  Social media has had a profound impact upon the hospitality industry. For example, Trip Advisor has become one of the main sources of information for people researching holidays, hotels and leisure facilities.
  
  4. Personalised systems
  
  Customers expect their experience within a hotel to be totally personalised to them: from the welcome message on the television screen and food preferences to additional services such as personal training or flowers in the room.
  
  5. Integration
  
  Hotels span many functions - from accommodation and event catering to specialised facilities such as golf or health spas. Each of these areas has, traditionally, operated an individual software system.
  
  
  6. Globalisation
  
  The last major trend currently in the hospitality industry is globalisation. In the 21st century, hotel companies will need to adopt different management approaches to survive and develop amidst high levels of economic uncertainty. As international trade and business expand, there is no question that international links will become more important for the hotel industry. This means that the technology systems in use - especially those in large chains - must account for the global perspective.

   

  <div class="cArrow"> </div><div class="cContentInner">This article talks about how technology developments continue at a relentless pace, it can be difficult for hotels, leisure providers and those in hospitality to keep up with recent changes, let alone look to the future. However, the savings and improvements that technology can deliver mean that managers and directors really need to keep one eye on these six trends. <br /> <br /> 1. Cloud / Software as a Service (SaaS) <br /> <br /> Software delivered as a service, rather than held on premise is already a mainstream technology topic and despite being a new concept in the hospitality sector, it is already big news. <br /> <br /> 2.Mobility <br /> <br /> Mobile is the new face of computing as devices such as tablets and smartphones revolutionise the way we interact with technology. <br /> <br /> 3.Social <br /> <br /> Social media has had a profound impact upon the hospitality industry. For example, Trip Advisor has become one of the main sources of information for people researching holidays, hotels and leisure facilities. <br /> <br /> 4. Personalised systems <br /> <br /> Customers expect their experience within a hotel to be totally personalised to them: from the welcome message on the television screen and food preferences to additional services such as personal training or flowers in the room. <br /> <br /> 5. Integration <br /> <br /> Hotels span many functions - from accommodation and event catering to specialised facilities such as golf or health spas. Each of these areas has, traditionally, operated an individual software system. <br /> <br /> <br /> 6. Globalisation <br /> <br /> The last major trend currently in the hospitality industry is globalisation. In the 21st century, hotel companies will need to adopt different management approaches to survive and develop amidst high levels of economic uncertainty. As international trade and business expand, there is no question that international links will become more important for the hotel industry. This means that the technology systems in use - especially those in large chains - must account for the global perspective.</div>

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