Skip to main content

Home/ Hospitality Technology/ Group items tagged covid

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
rhoff019

Council Post: Cybersecurity As We Know It Is About To Change - 0 views

www.forbes.com/...-we-know-it-is-about-to-change

shared by rhoff019 on 16 Jul 20 - No Cached
  • the global cybersecurity market is set to increase to $270 billion by 2026. This signals the priority boardrooms have placed on cyber risk management even as digital transformation takes place en masse.
  • COVID-19 has become the catalyst to trigger change in the ways we manage and operate technology.
  • Virtual desktops emulate a computer system so that IT can control access as such adding input/output devices as well as software and applications. This could become an important control point when remote workers are operating outside the safety of a corporate network.
  • ...15 more annotations...
  • Telecommuting Is The Only Way Of Working For Many
  • With swift digitalization, security controls will shift to data sources, similar to the trend witnessed in IoT.
  • With millions of employees working from home, hackers’ focus has shifted from enterprise to remote working individuals. To handle the menace that exists in cyberspace, decentralized cybersecurity will rise where greater emphasis will be placed on data sources such as actual remote employees themselves.
  • User access controls have largely revolved around single or two-factor authentication. These methods rely on “something you know (username)” and “something you have (password).”
  • This means identity protection will be a top priority, and the best defense should involve building authentication systems that focus on “who you are.” This would require advanced biometric solutions such as fingerprint/thumbprint/handprint, retina, iris, voice and other facial recognition technologies.
  • The current state of privacy regulations is designed around the enterprise network and building the proverbial wall to keep sensitive data out of prying eyes.
  • With the remote working concept taking center stage, re-evaluation of these policies is needed to address the new cyberthreats.
  • From a risk management perspective, global privacy policies will need to encapsulate standard operating procedures regarding BYOD, GDPR compliance and state privacy laws.
  • The shift to cloud services offers employees, customers, suppliers and everyone else across the ecosystem a seamless and frictionless way to access data and applications. Remote access by various users would compound security challenges and present many new potential attack vectors. In the post-pandemic world, IT resources could shift toward data, particularly keeping data secure across cloud platforms.
  • This will facilitate cybersecurity teams to apply varied access controls and demarcate data storage to minimize the risk of cyber intrusion and data breach.
  • Innovative technologies such as ML/AI and AR/VR will see greater adoption. As we have already witnessed, video conferencing applications will continue to rise as non-contact interactions surge.
  • Sectors such as retail, hospitality and manufacturing will layer their adoption of robotics with added AR/VR capabilities.
  • Cybersecurity teams that are saddled with an events-based approach will be overly burdened with triages when a cyber breach occurs. By embracing an intelligence-driven approach, businesses can digitalize confidently with external threat intelligence as the guiding beacon.
  • Social engineering techniques to trick untrained and unsuspecting employees, third parties and contractors into releasing confidential information or letting an intruder into a corporate network will also intensify accordingly.
  • Cybersecurity awareness training for people across the entire supply chain and ecosystem will prevail.
  • rhoff019 on 16 Jul 20
     
    By 2026, the investment in cybersecurity will increase to $270 billion globally. After the COVID-19 pandemic companies will need to reevaluate their cybersecurity systems to adapt to telecommuting as many companies will have some of their employees working from home. Biometric security such as a fingerprint or iris scan will become more common as the typical password will no longer be as secure as it once was.
Lymaris Collazo

MAHB: e-commerce platform shopMYairports to contribute 10pc in sales | Money | Malay Mail - 0 views

www.malaymail.com/...1901017

sales platform ecommerce airports travel shopping Technology Hotel business tech

shared by Lymaris Collazo on 08 Sep 20 - No Cached
  • Malaysia Airports Holdings Bhd (MAHB) expects its travel-retail e-commerce platform, shopMYairports, to contribute at least 10 per cent in sales for its non-aeronautical segment.
  • MAHB group chief executive officer Datuk Mohd Shukrie Mohd Salleh said the group is looking to achieve RM280 million in sales from the shopMYairports in next two to three years.
  • The airport operator achieved RM2.8 billion in total retail sales last year, before being hit by the Covid-19 pandemic.
  • ...3 more annotations...
  • its digital transformation initiative to enhance passenger experience, particularly on the retail front, and also part of its efforts to facilitate business recovery of airport retailers that had been adversely affected by the impact from the pandemic.
  • He said 39 airports managed by MAHB nationwide will have access to the platform.
  • “The first phase of the shopMYairports will focus on domestic travellers and local home shoppers,”
  • Lymaris Collazo on 08 Sep 20
     
    It is not new that the pandemic has caused a global crisis and a lot of businesses had loss. Covid-19 has forced to moved more into electronic commerce. This article is about a model that Malaysa airports has implemented to increase their sales with a mobile app. Basically the app is about shopping in the app and picking up your stuff on the shop. The app, that is currently in work to add more features, is looking to add concierge services.
nbakir

Shifting ahead of the curve when re-opening your F&B business with the right technology - 0 views

www.shijigroup.com/...ness-with-the-right-technology

hotel

shared by nbakir on 13 Sep 20 - No Cached
  • nbakir on 13 Sep 20
     
    The article by Shiji Group (2020) focuses on how companies can utilize technology in responding to post-crisis operations, increasing their competitiveness in their respective industries. In itself, the Shiji group is a software solutions company that provides its services in the Food, hospitality, entertainment, and retail industry. The company was founded in 1998 and currently employs approximately 5,000 individuals in its over 80 subsidiaries. As of 2020, Shiji Group serves approximately 200,000 restaurants, 74,000 hotels, and 600,00 retail businesses (Shiji Group, 2020. To this effect, the Shiji Group (2020) provides that the utilization of point-of-sale software and technologies is the best suit technological alternative for foods and beverages companies in the post-crisis period. In this line, the article indicates that the best alternative in implementing such technology is ensuring that the company's systems can communicate effectively. In this line, Shiji Group (2020) notes that approximately 65% of all purchasing decisions are affected by the availability of point-of-sale features, modules, and functionalities. Shiji Group (2020) further provides one of the transitioning alternatives: the utilization of cloud-based technologies that provide secure, convenient, flexible, and open application programming interfaces (APIs). Some of the accrued benefits include better customer experiences due to software ease of use, multi-function applications and reports building, and capacity to alter the software and hardware accessibility. Having noted these advantages, Shiji Group (2020) provides an example of its software business partnership with Barstock Exchange. They focused on helping Food and beverage businesses extend their capacity through the upgrading of its technological base. This was achieved through the upgrading and integration of the point-of-sale software and their cloud-based software functionality, hence increasing their operational capacity and effi
jamigovaerts

Capturing Travel Agent GDS Bookings in Challenging Times - 2 views

revenue-hub.com/-bookings-in-challenging-times

technology hotel business Tech travel solution mobile green hospitality software

shared by jamigovaerts on 09 Sep 20 - No Cached
  • While the travel industry faces ongoing challenges from COVID-19, travel agents will play a key role in connecting hotels and travelers, especially given the flexibility and changes that may be required of travelers in the coming months.
  • To best capture the travel agent audience, use global distribution systems.
  • Even through this period of uncertainty, global distribution systems have consistently remained one of the highest ADR channels. And travel agents have some excellent reasons to keep booking hotels through these systems:
  • ...16 more annotations...
  • They earn a commission
  • It’s more convenient.
  • It’s more efficient.
  • Optimizing your presence on the gds and boosting your visibility is essential to connecting with and winning bookings from the travel agent audience.
  • That includes rates on your website, metasearch, all gds, and online travel agencies. Rate parity is important to 89% of travel agents worldwide – if they see a better rate elsewhere, they’ll actively book away from your property.
  • Make sure your property is correctly geocoded or indexed.
  • Evaluate your photos.
  • Update any modified or additional hotel services and amenities
  • Revise cancellation, flexible rate, and rebooking policies for impacted travelers.
  • List your commission policy.
  • What is most important to travel agents booking hotels on global distribution systems?NORAMLATAMEMEAAPACProperty rating and photos59%57%53%58%Hotel Services57%54%52%51%Hotel Amenities65%45%45%46%Policy information53%36%43%30%Attractions/Points of Interest28%34%33%45%Other12%15%8%10%
  • GDS isn’t the only type of marketing that can help.
  • Ad spend via global distribution systems is only used when an impression is delivered to a travel agent actively searching for a property in your market.
  • Identify and target your top source markets
  • Select promotion dates that are 90 days in the future: 
  • Focus messaging on cleanliness and safety:
  • jamigovaerts on 09 Sep 20
     
    Module 3: This article focuses on the importance of GDS systems during the challenges of COVID-19. With an emphasis on travel agents using the GDS, hotels will be able to continue to thrive and survive. According to the article, " travel agents will play a key role in connecting hotels and travelers, especially given the flexibility and changes that may be required of travelers in the coming months." This article provides insights for hotels to best optimize using a GDS for travel agents to find them. The article states, "Rate parity is important to 89% of travel agents worldwide - if they see a better rate elsewhere, they'll actively book away from your property." I believe using a GDS will be the only way in the future to continue to travel and save money. Tripadvisor is my go to when it comes to finding out about a resort and which website has the best rate for the same room.
akallison93

Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views

www.pymnts.com/...to-save-travel-and-hospitality

biometrics identity travel hospitality immunity passports airline technology solution

shared by akallison93 on 14 Feb 21 - No Cached
  • “The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
  • outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
  • American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
  • ...4 more annotations...
  • That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
  • but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
  • MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
  • Biometrics are playing a huge role in new identity needs, and that function is widening.
  • akallison93 on 14 Feb 21
     
    Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
akallison93

Hotel Distribution - Why you need to be "agile" as a hotelier « Sabre Hospita... - 1 views

www.sabrehospitality.com/...agile-hotel-distribution

distribution hospitality solutions Software hotel tech travel

shared by akallison93 on 31 Jan 21 - No Cached
  • The need for agile hotel distribution is more important now than ever, as the hotel industry continues to strategize and map out roads to recovery across every segment of the market amidst Covid.
  • We, as an industry, should look at this as an opportunity to better position ourselves, while thinking about both short- and long-term distribution strategies.  Hoteliers’ abilities to quickly move – and fail – then pivot, will help lead the way for our industry’s recovery.
  • Instead, what does come to mind is the brain power and wealth of tribal knowledge that hoteliers will need to leverage over the next few quarters and years to optimize revenue.
  • ...6 more annotations...
  • The first step in getting your organization to wrap their heads around an agile distribution framework is getting buy in from leadership and owners. For any agile strategy to be successful, the organization must require patience and execution across all levels of the organization.
  • Your goal is to build distribution and channel strategies for profitability. Hoteliers should look at net revenue per available room (Net RevPAR) or gross operating profit per available room (GOPPAR) instead of RevPAR when making this analysis.
  • hoteliers should analyze the total cost of a direct booking by including costs of loyalty programs, website development and maintenance, marketing and social media campaigns, and call centers.
  • the who, where and when, but to truly optimize channels for profitability, you must get the “why”. The “why” offers insights on path-to-purchase behavioral data and conversion metrics, which allow customer segmentations for a profitable and deliberate distribution strategy.
  • hoteliers should look at the full contribution from each channel and prioritize channels that bring guests with the highest ancillary spend – think Total Revenue Management.
  • Hoteliers that stay agile and attentive on pulling the inventory levers within their distribution and channel strategies will lead the way (and lead with rate) to recovery.
  • akallison93 on 31 Jan 21
     
    This is an informative article, published by Sabre, on how to utilize certain technologies and stay agile during Covid-19 in the hotel business. It emphasizes how to keep and maintain a hotel during these trying times. Never stopping trying to improve and to keep an eye on all aspects of sale, occupancy, and position in the GDS. It's important to keep everything in the perspective of short and long term solutions.
zhuan007

Beacon Technology Updates 2021 | Beaconstac - 0 views

blog.beaconstac.com/...beacon-technology-updates

beacon technology hospitality

shared by zhuan007 on 10 Feb 21 - No Cached
  • The pandemic has sparked a surge in mobile apps’ usage, prompting users to go online to complete any kind of transaction
  • Google and Apple, two technology giants, announced a COVID-19 contact tracing framework that uses Bluetooth to help governments and health officials reduce the virus’s spread.
  • Contact tracing with the aid of beacons works only with a corresponding app to track and curb the spread of the virus. 
  • ...5 more annotations...
  • Beacons can help users identify any lost item as long as the device, and the missing item is well within the beacon range.
  • Several companies are rolling out wearable bracelets that help with social distancing and tracking the virus with the help of BLE beacon. 
  • As restaurants and pubs begin to gear up the safe reopening, technologies such as QR Codes and beacons are being implemented for secure ordering to curb the virus’s spread. 
  • Bluetooth beacons can pinpoint an item’s location and send updates about a piece of equipment that needs maintenance and even a routine check-up. 
  • Beacons can now be assigned multiple actions to a single beacon, allowing developers to edit the code by adding them to the beacon dashboard. 
  • zhuan007 on 10 Feb 21
     
    This article briefly sumarizes the uses of Beason technology which are potentially to be applied in 2021 under the pandemic. They includes tracking the spread of COVID-19, tracking social-distancing, tracking of missing items, remote ordering for restaurants and inventory management.
jchac014

Why Hospitality Should Consider Disinfecting Kiosks, POS and More with UV-C Energy Tech... - 1 views

hospitalitytech.com/nd-more-uv-c-energy-technology

hospitality technology

shared by jchac014 on 15 May 20 - No Cached
  • Using UV-C energy to inactivate microorganisms at the genetic level by scrambling their cellular DNA, UV-CLEAN has been proven by independent testing to eliminate 99.9% of deadly pathogens on high touch surfaces.
  • hotels and restaurants have a large number of points of interaction that are used by employees and guests. These touch points include check-in and informational kiosks, the point of sale, payment devices, order taking stands and on-table devices – all of these points of interaction can be a source of harmful viruses and bacteria.
  • Current cleaning standards are inconsistent, prone to error, are expensive due to labor costs, can cause increased failure rates (due to liquid damage), and can cause cosmetic damage to technology.
  • ...4 more annotations...
  • The solution leverages UV-CLEAN technology to automatically disinfect surfaces during pre-set cleaning cycles.
  • Disinfection in hotels needs to focus on both technology and consumer items.
  • Within sit down restaurants, technology is expanding to include check-in kiosks, on table payment and entertainment devices and pay at the table devices.
  • “As IUVA recognized, UV-C has been proven to inactivate coronavirus, SARS-CoV-1, which is 80% genetically related to COVID-19.
  • jchac014 on 15 May 20
     
    UV-Clean is useful, disinfecting technology the Hospitality Industry can use during and after this COVID-19 pandemic. As restaurants and hotels slowly open back up, their surfaces run high risk of carrying the virus, being that more people are going to be around and touching things.
jalipman

How Restaurant Operators Can Optimize their POS Investment in the COVID-19 Environment ... - 1 views

modernrestaurantmanagement.com/nt-in-the-covid-19-environment

shared by jalipman on 28 Jun 20 - No Cached
  • Perhaps they’ll see that they’re better prepared for contactless and touchless payment technologies of the future, or that customers are willing to share valuable data and feedback at the time of payment – or that they’re suddenly getting more value out of their POS investment than ever imagined.
  • oving forward, the protection of personal health will now be on par with protection of personal financial information.  Whether restaurant operators like it or not, these responsibilities are now table stakes for the restaurant industry and the new fundamentals for delivering the ultimate dining experience
    • jalipman
      jalipman on 28 Jun 20
       
      This is very valid it will open an entire new market for touch less safe POS systems
  • These financial and health assurances are vital to bringing diners back to restaurants, and to the resurrection of the industry as a whole. 
  • ...7 more annotations...
  • Through direct integration with the POS, restaurant operators can extend their POS to create a truly secure and touchless environment. This option is available for several well-known and widely used POS systems such as Aloha, MICROS, Squirrel, Dinerware and Focus – and can be utilized without the hassle of having to re-program menu items and prices, or retrain waitstaff.  It can also help operators avoid any changes to merchant processing or pricing.  
    • jalipman
      jalipman on 28 Jun 20
       
      The direct integration will be very helpful and create and ease of service that will drive people to go to restaurants more. The idea of safety and touch less environments will be a driving force in the food market from now on.
  • By using a fully PCI and EMV compliant pay-at-the-table device that extends the POS to the table, restaurant guests are empowered to use their phone to facilitate the transaction. With the simple scan of a QR code, guests can immediately launch a payment process that’s both encrypted and entirely touchless. 
    • jalipman
      jalipman on 28 Jun 20
       
      This aspect of the POS system will really make the dining experience virtually all from your phone. It may adversely affect the in person staff because it is a lot easier to tip less and leave honest feedback if you can do it from a distance.
  • he consumer can choose either to reduce contact with a payment system where they control their own credit card, or to eliminate all contact with a touchless payment option.  
  • It also represents one of the largest investments for a restaurant operator, so it only makes sense to explore how the investment can be leveraged to provide additional value. 
  • ow can their existing point-of-sale (POS) system and related technologies help to provide a safe environment with secure payments?
  • Despite these conditions, the expectations placed on restaurant operators are greater than ever.  On top of the everyday commitment to prepare great food, provide stellar service, and maintain an inviting environment, restaurant operators have, in recent years, been challenged to meet higher standards for protecting customer payment information – and now to preserve public health and safety.  The responsibility is daunting, some may say overwhelming.
    • jalipman
      jalipman on 28 Jun 20
       
      As we go further into the corona virus epidemic it is becoming even more evident that proper safety precautions are important. Using these POS systems is also difficult during a time like this because they are very high touch areas.
  • There have been many industries that have had to adjust to the new reality of COVID-19, but likely none have been more dramatically impacted than the restaurant industry.
rhoff019

Could hotel service robots help the hospitality industry after COVID-19? -- ScienceDaily - 0 views

www.sciencedaily.com/...200506104421.htm

shared by rhoff019 on 13 May 20 - No Cached
  • Results showed that while service robots are anticipated to increase efficiency and productivity of hotel activities, they may also pose challenges such as high costs, skill deficits and significant changes to the organizational structure and culture of hotels.
  • There is now even more interest in developing innovative ways of deploying service robots across all economic sectors to limit human interaction.
  • many industries are having to reinvent processes and systems to cope with a new isolated way of life.
  • ...2 more annotations...
  • Robotic interaction in hotels could facilitate more socially distanced models of operation to enable a safer and faster reopening and recovery of some hotels.
  • During the lockdown period it is likely that hotel managers will be planning for a 'fresh start' in the recovery and rebuilding period after the social isolation restrictions have been lifted
  • rhoff019 on 13 May 20
     
    Robots can increase efficiency and productivity in hotels, but they also pose challenges which include cost, skill deficits, and changes to the culture of hotels. With the COVID-19 pandemic there is more interest in developing these robots in hotels to limit human interaction. These systems would require someone for upkeep to the robots and software involved.
mannypjr

5 ways COVID changed events and hospitality - 0 views

www.raconteur.net/...covid-hospitality-events

events hospitality

shared by mannypjr on 07 Oct 20 - No Cached
  • five examples of how businesses have pivoted their services to provide safe ways for people to connect, eat and be entertained
  • Taking conferences online:
  • Then the coronavirus hit and super-spreader events such as business conferences were suddenly off the cards.
  • ...15 more annotations...
  • Using conferencing platform Hopin, SaaStock can see how long attendees are tuning in for, which talks they’re watching and how many people they’re networking with via the platform’s chat roulette-style function.
  • Forging digital connections:
  • The events and social working space had been wildly popular from the get-go, with 275 members and a waiting list of more than 4,000.
  • Ethel’s now has the opportunity to go international. Since launching four months ago, there are now more than 1,000 digital members, stretching as far as Germany and the Netherlands.
  • Taking takeaway seriously:
  • For D&D London, the challenge was to make sure this experience was on par with what customers of hip haunt Bluebird were used to.
  • In June, the team decided to make the most of this and set up a rotisserie outside the restaurant, creating a sense of theatre and letting the smell waft down the King’s Road.
  • D&D plans to continue experimenting with at-home dining.
  • Leveraging live-streaming:
  • MelodyVR, a US company that creates virtual reality music experiences, has had to rethink how it does business.
  • MelodyVR launched its newly kitted-out, COVID-secure studio and an events series, dubbed Live From LA, featuring artists such as John Legend, Cypress Hill and Nelly.
  • Self-isolation stations:
  • European hospitality brand 25hours Hotels saw occupancy crash from 95 per cent to zero.
  • could book into a room with high-speed wifi, a work station and complimentary Nespresso coffee.
  • Marti says the office offering will stay until business is back to normal levels.
  • mannypjr on 07 Oct 20
     
    This article looks at 5 ways that hospitality has changed to survive. It looks at 5 examples of how businesses have pivoted their services to provide safe ways for people to connect, eat, and be entertained by taking conferences online, forging digital connections, taking takeaway seriously, leveraging live-streaming, and self-isolation stations.
torte003

THE EVENT INDUSTRY AFTER COVID-19 | Meetingmax - 0 views

meetingmax.cc/...event-industry-after-covid-19

shared by torte003 on 06 Oct 20 - No Cached
    • torte003
      torte003 on 06 Oct 20
       
      In event planning a lot of new changes are focused on paying attention to contracts and financially binding contracts. Also it seems that hotels might require upfront payments as well so they don't loose money. event  planners will use this opportunity to freelance because alot of companies will n to be rehiring to save on budget they would more rather outsource for work.
  • COVID-19 was the hospitality and events industry
  • (5) Meeting planners will outsource work
  • ...9 more annotations...
  • (2) Initially, hotels will be in a period of ‘any deal goes’
  • (3) Hotels will require more financial security upfront
  • (4) We’ll face supply and demand issues
  • (1) Event planners will pay more attention to contracts
  • (6) Focus on revenue generation from value added se
  • rvices
  • (7) We’ll see an increase in hybrid events
  • (8) There will be an increase in local travel
  • (9) Future hiring will be impacted by how you act now
xrive007

How restaurant POS innovation puts guests in the driver's seat| Webinar | Fast Casual - 0 views

www.fastcasual.com/...uts-guests-in-the-drivers-seat

POS innovation restaurant technology business Tech Software

shared by xrive007 on 10 Sep 21 - No Cached
  • The growth of order and payment technology is nothing short of a revolution
  • revolution has been brewing for years, the coronavirus pandemic has exacerbated it.
  • restaurants can prepare for the increasingly contactless and cashless era
  • ...14 more annotations...
  • post-COVID environment, customer expectations are changing, new labor challenges have emerged and POS now applies to both sides of the counter.
  • 78% of customers are keen to return to the restaurant experience.48% of customers want to reduce wait times by ordering ahead on mobile.66% of customers prefer to order directly from the restaurant.73% of customers prefer cashless payment.
  • One of the biggest impacts of the pandemic was the 40% growth Mastercard experienced in contactless transactions
  • Mobile orders are 20% higher than in-restaurant purchases.
  • Research indicates 54% of casual dining, 48% of family dining and 50% of fine dining restaurants launched QR codes in 2021.
  • 44% of diners prefer to use kiosks at their favorite restaurants, and 71% would rather use a self-service kiosk at QSRs than engage with staff.
  • 70% lift in meal delivery spending.
  • labor shortage, a challenge that preceded the pandemic but has exacerbated it.
  • One of the goals of technology is to give customers more control of the guest experience
  • A POS today should include the following functions: omnichannel experience, integrations and extensions, frictionless checkout, contactless EMV payment and data reporting.
  • The order management system should include a kitchen display system, an order status board, text alerts and a QSR automation interface.
  • The business integration system should include the following: third party delivery, back of house, digital signage, ticketing, stored and loaded value, loyalty, payments and financial systems.
  • Integration of different technology providers is a challenge that many restaurants now have to face
  • "Technology enhances our digital guest connectivity, supports our virtual brand growth and improves our in-restaurant dining experience."
  • xrive007 on 10 Sep 21
     
    In this article you will be able to see the different types of technologies that restaurants have incorporated post-covid.
ricardoa97

The role innovative technology will play in the hospitality industry post Covid - 0 views

www.hospitalitynet.org/...4104620.html

technology hospitality tech solution

shared by ricardoa97 on 30 Sep 21 - No Cached
  • ricardoa97 on 30 Sep 21
     
    The article, "The role innovative technology will play in the hospitality industry post Covid", discusses the necessary technologies that will be needed to adapt to the post Covid world. The article listed innovations including; "turning to a cloud hotel solution, adopting touchless tech, managing channels better, adopt mobile hotel solutions, and choose user-friendly and advanced systems that offer a complete solutions." These innovations will redevelop the lost trust between the hospitality industry and the customers. For example, adopting touchless technology to minimize interactions with guests and make services more efficient. The company advertised throughout the article is Hotelogix which offers a cloud management solution for technological advances utilized throughout the upgrades in 2020.
rsoto067

How The Pandemic Has Accelerated Cloud Adoption - 1 views

www.forbes.com/...has-accelerated-cloud-adoption

technology solution cloud covid

shared by rsoto067 on 01 Sep 21 - No Cached
  • rsoto067 on 01 Sep 21
     
    Reasons why COVID accelerated a move to cloud based technology. Direct impact and results of said acceleration
isabelladlp

Hospitality Marketing: 16 Must-Know Upcoming Trends for 2021 - 0 views

www.revfine.com/hospitality-marketing

technology hospitality hotel Software business travel mobile tech

shared by isabelladlp on 13 Nov 19 - No Cached
  • Hospitality marketing is centred on thinking about the business in terms of customer needs and their satisfaction.
  • If you want to attract more customers to your hotel or travel business, you need to efficiently advertise on different digital channels and be where your niche audience is.
  • One of the most significant hospitality trends to be aware of in the wake of COVID is the importance of highlighting safety procedures, hygiene policies and other decisions intended to protect your customers.
  • ...10 more annotations...
  • However, due to the restrictions on mass gatherings and increased focus on remote work and video calling, business travel has been hit especially hard by COVID and some travel companies are placing a renewed focus on leisure
  • Make sure your destination or property is visible on distribution and communication channels that leisure customers use and highlight associated facilities.
  • However, with COVID reducing international travel, one of the biggest hospitality marketing trends involves placing a renewed focus on local custom instead.
  • Some companies in the industry are having success through offering food delivery as an experience, combining well-presented food with add-ons, such as candles, music playlists or other freebies.
  • Which demographics are still interested and making bookings, and which have fallen away? Which market segments are growing and which are taking longer to return? Is there any relevant geographical data to consider? Once you have insights into how customers are really behaving, you can adjust your hospitality marketing efforts accordingly.
  • While many businesses compete based on pricing, the reality is that many customers are happy to pay more for guaranteed quality, excellent service or a unique experience. Think about some of the things you can throw into your offering, in order to make it stand out from what rivals are selling.
  • These bots allow for rapid responses to customer questions, regardless of staff availability, and can provide support for multiple languages too.
  • This technology can be used during the booking stage, in order to offer support and encourage completion of bookings. Bots may also be able to up-sell and cross-sell, potentially helping your business to maximise revenue.
  • n fact, this marketing trend could soon eliminate the need for Internet users to press buttons or type their search queries online. Hotel guests can book a hotel room via their smartphone by just speaking to the device.
  • y returns and a steady stream of returning clients, you must compile analytics from online customer testimonials on review websites.
  • anonymous on 13 Nov 19
     
    Marketing has definitely changed to online marketing. No more are we printing flyers and putting them in mail boxes. This article gives a list of trends that will help the hospitality industry in 2020. All of them are eMarketing strategies that will help any hospitality business creating a marketing plan for 2020.
kesca010

Innovation in event management - a vision of the future - 0 views

investmentmonitor.ai/...innovation-in-event-management

Technology hospitality Events solution

shared by kesca010 on 19 Oct 21 - No Cached
  • With video conferencing tools like Zoom and Google Meet quickly becoming part of our daily working lives, speakers have still been able to reach an audience, and conferences have still been able to take place.  
  • One thing is clear for the events industry: it will not entail jumping right back into pre-Covid norms.
  • “Hybrid events are expected to be the norm in the new Covid-19 environment, with a blend of virtual and physical elements, while retaining the ‘live’ aspect that fulfils the need to connect and network,” says Carrie Kwik, Singapore Tourism Board’s (STB) executive director, Europe.”
  • ...6 more annotations...
  • Therefore, it is critical for our industry to pivot and adapt to new event formats and business models.” 
  • Singapore is well positioned to pioneer these new models.
  • According to Singapore’s Economic Development Board, the city state plays host to 59% of the Asian regional headquarters of multinational tech companies.
  • ttendees could be given an RFID token that blinks red when a person breaches safe social distancing guidelines, while movement tracking could take place via beacon or Bluetooth technology. 
  • For this reason, STB is developing a suite of initiatives to help tourism businesses in Singapore build the capabilities they need to succeed in the digital age.  
  • As digital/virtual becomes a key feature of many events in future, a successful venue may be one that can adapt its physical spaces and technological bandwidth to embrace this feature.” 
  • kesca010 on 19 Oct 21
     
    This article covers how Singapore is one of the leading countries in innovation when it comes to event management. It goes into discussing the new normal and how the Singapore Tourism Board's reacted to it. In addition, there is statement explaining how Singapore's largest venue is now being used as a hybrid broadcast studio. They have taken this time during the pandemic to pilot innovative schemes and use it to not only adapt to the current crisis but also think ahead to the future of events. With that said, COVID-19 has pushed for for a flow of disruptive innovators in the event management industry. This is shown in the hybrid version of events.
claudecole

Sustainable Hotel Waste Management | RTSSustainable hotel waste management - How hospit... - 0 views

www.rts.com/...-is-tackling-its-waste-problem

hotel hospitality management sustainable systems technology software business solution

shared by claudecole on 27 Sep 22 - No Cached
  • What impact will PPE waste streams have on waste management within hotels, and can the industry find better ways to deal with them?
  • Convenience and service have always been at the core of hotels, and a focus on hygiene is an integral part of that.
  • this means large quantities of waste – from single-use shampoos and plastic-wrapped bathrobes to breakfast buffets that encourage indulgence.
  • ...12 more annotations...
  • The pandemic has had a major impact on hotels and there is an entirely new stream of hotel waste – PPE.
  • , often with single-use plastics, it could mean a huge step back.
  • items such as reusable masks for staff can help reduce PPE waste, with multiple options now available and the WHO still approving the use of properly manufactured fabric masks.
  • microplastics in the food chain or the estimated $2.5 trillion in damage and lost resources it causes to fisheries, aquaculture, recreational activities, and global wellbeing.
  • uch as plastic hotel key cards. While reusable, they will end up in the trash eventually, and many end up broken or lost after a few uses.
  • Food is the single largest component of US landfills with roughly 80 billion pounds being thrown away each year in America.
  • Even the most stringent company policies on plastic and food could still leave a hotel having to deal with more waste than expected.
  • over half of global travelers are now looking to travel more sustainably, and more than 60% of Americans are willing to spend more on sustainable products.
  • Rotana, for example, announced that it would remove all single-use plastic toiletries from its hotel rooms, saving an estimated 17 million plastic bottles and 100 tons of plastic every year.
  • replacing plastic key cards with mobile apps.
  • implement more robust recycling programs that help deal with waste in a sustainable way.
  • Beyond this, some hospitality establishments are now offering outreach to teach guests and staff more about sustainable waste management. This can extend beyond physical waste, to inform people about reducing hotel power and water waste as well.
  • claudecole on 27 Sep 22
     
    This article discusses how the COVID-19 pandemic caused an influx in plastic waste due to an increased need for PPE. This article also talked about how hotels are trying to combat the effects of microplastics by limiting their implementation in their operation by finding other alternatives such as mobile apps and QR codes. One thing I found to be extremely interesting that was mentioned within the article was the fact that companies are investing in educating both their guests and staff on waste management.
mmdmd99999

Cloud Computing for the Food Industry and Restaurants Benefits - 0 views

www.nutanix.com/...ustry-and-restaurants-benefits

shared by mmdmd99999 on 22 Jun 22 - No Cached
  • Restaurant operators don't go into this business to be technologists
  • technology has proven so fruitful for restaurants during the pandemic that analysts are now urging the restaurant industry to permanently embrace solutions like cloud computing, artificial intelligence and machine learning to diversify their revenue streams, collectively bargain, and provide a safe experience for guests and employees alike.
  • In the last five years, restaurant delivery has grown 20 percent
  • ...6 more annotations...
  • With its pervasive stay-at-home orders, mandated dining room closures and persistent labor shortages, COVID-19 has only accelerated this trend.
  • DoorDash, Grubhub and UberEats dominate the market
  • “At the start of the pandemic, there was a rush for every restaurant to do their own ordering app, which is like everybody trying to do their own internet,” Quinn said. “Restaurants quickly realized that their efforts were better spent elsewhere, and many opted into the larger ecosystems that third-party delivery services provide.”
  • Shortly after its launch in 2013, DoorDash decided to migrate its IT infrastructure to a cloud-native solution, which allows it to quickly scale as it continues to grow. It also gives the company access to various cloud-based applications that help it collect, track and analyze data about its customers’ ordering habits — a trend that’s sweeping the restaurant industry and informing creative strategies for combatting losses due to COVID-19, according to Quin
  • Ghost kitchens — sometimes called virtual or dark kitchens — allow restaurateurs to cut costs by foregoing real estate, labor and dining room expenses in favor of small, focused operations that prepare food in shared commercial kitchens exclusively for delivery. Companies like UberEats use delivery data to help restaurants determine where market opportunities exist.
  • n recent years, digital ordering kiosks and tablets also have become popular, and full robotic kitchens might not be far behind. This fall, for example, White Castle will deploy Flippy, its first robotic fry cook. Halal Guys and Applebees, meanwhile, are in the early stages of testing DrinkBot, a robot that mixes pre-set beverages in just 20 seconds. Even autonomous delivery robots have hit the streets in big cities and college towns across America
  • mmdmd99999 on 22 Jun 22
     
    Robotic fry cook, digital ordering kiosks, ghost kitchen, cloud based apps, restaurant delivery
anonymous

How the Cloud is Changing the Hospitality Industry | Virtasant - 0 views

www.virtasant.com/...nging-the-hospitality-industry

cloud changing hospitality hotel

shared by anonymous on 04 Jul 22 - No Cached
  • With the hospitality sector bound to expand now that vaccinations are available, the travel industry has taken advantage of cloud apps to welcome the influx of travelers who will be worried about health and safety.
  • Hotels are likely to go fully contactless. They’re already beginning to depend on cloud apps for contactless check-ins and check-outs
  • Marriott International recently announced the debut of its contactless arrival kiosk pilot program. As part of their Commitment to Clean Initiative—an industry-wide project spearheaded by the American Hotel & Lodging Association—hotel guests will experience a fully contactless experience for safety reasons.
  • ...6 more annotations...
  • A recent report from the Travel Technology Association said that 65% of travelers say they only feel safe staying at accommodations that have the latest technology
  • Many hotel operators have already taken the next step, using cloud apps to support check-in, housekeeping, sales, distribution, and data warehousing. Cloud technology avoids the upheaval often associated with IT replacement; it also eliminates the cost of upgrades
  • But how can independent hotels keep up with this massive upgrade system run by hotel chains? Some are partnering with these hotels like Magnuson Hotels in the UK with its Magnuson Cloud platform.
  • “Our view is that today, technology is the hospitality engine room and a key differentiator toward profitability for hotel owners.
  • “the Covid economy.”
  • “With our new platform, we can integrate with new business segments and offset high OTA commissions through an alternative suite of channels to drive a 52-week foundation of predictable revenue for any hotel.”
  • anonymous on 04 Jul 22
     
    In the emerging "post-COVID-19 economy" hoteliers are having to make serious changes to current operations in order to make guests feel safe to travel again. The biggest tool in this is the reliance on cloud computing for a more contactless hotel experience. Hotels are now working directly with cloud computing companies to create seamless apps for the best hotel stay experience.
« First ‹ Previous 81 - 100 of 257 Next › Last »
Showing 20▼ items per page