How smartphone technology is disrupting the travel industry for the better | TravelDail... - 1 views
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kfern174 on 18 Jan 21By 2021, 3.8 billion people will use a smart phone, 50% of them will use their smart phones to book and plan their travels, making users want changes in technology in hospitality and travel. Consumers want to be able to have accommodations that can match their own technology. As smart phones become more prevalent, reliance and trustworthiness is growing as evidenced by the increased tasks we use them for such as banking. Smart phones are reducing expenditure and enhancing experiences and saving time for travelers by allowing them better preparation for their trip. Smart phones also aide in safety and security, allowing the user to find their way around affectively with the GPS as well as booking rides. The tourism sector is embracing this and offering mobile check in's and mobile key's for electronic access. Some hotels even offer guests to control heating, lighting, room service and other in room technology via an app on their smart phone. We are also seeing increased interaction with customers via chat or text.
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