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MODULE 7: This article is about the growing trend of quick-service brands implementing mobile and kiosk ordering for their customers. For major quick-service brands like McDonalds, Burger King etc. they've started to implement self-service kiosks or mobile apps allowing their customers to pre-order their meal and pick it up without waiting in a long queue line. At the base of this ever-growing trend, the trend is very similar to when banks started to provide self-servicing ATMs. According to the article in the next three years most of any quick-service brand that has multiple locations on a regional and/or national scale will have implemented a mobile ordering system within their operations. While taking this into consideration, quick-service restaurants need to be careful in how these mobile apps are perceived by people who isn't using it. Some may think that using the mobile app promotes those people to "skip the line", which can cause some negative feedback. With that said, now these quick-service brands need to satisfy their customers who don't use the mobile app so that they don't feel obsolete for not partaking in the trend before. With this growing trend, these quick service brands will not only have to think about their customers walking in their locations but also for the potential customers that are walking on the streets with their mobile devices.

This article is a classic example of companies moving their accounting systems to the cloud as well. Many hotels are following suit since it enables them to have flexibility in managing accounting data for multiple properties. As Todd Asmundson mentions in this article Airline Hotels, a large hotel chain in Canada, migrated all its financial operation and chain data to cloud for easier access and better business decisions. Many features of PVNG's new cloud based software are highlighted in this article. The hospitality industry is marching towards to cloud revolution as well.

Nowadays, hotels are make good use of the social media to carry out event planning and attract more potential customers to know about them. Over the past year, thousands of hotels have posted blogs about their event planning on the Internet to get attention and do marketing. In this article, the author introduced ten most interesting and popular event planning topics in 2017. 1. Attracting Sponsors in Innovative Ways 2. Speeding Up Registration With the Right Check-In App 3. Defining Event Goals and Objectives 4. Perfecting Your Product Launch Event 5. Tracking Social Media Performance 6. Overcoming the Top Challenges Facing Event Planners 7. Saving Time with Event Planning Apps 8. Engaging Attendees with Interactive Presentation Ideas 9. Wowing Attendees on a Tight Event Planning Budget 10. Boosting Audience Participation at Your Events

The purpose of this article was to review the available literature on the subject of ensuring software integrity for IoT (Internet of Things) devices, focusing on detecting and preventing modification of the original software, so that the device cannot be used for unintended purposes. The literature reviewed; secure boot, trusted boot and runtime security. Concluding that no one single control is going to adequately protect a device the solution based upon 25 years of experience is to create a multi-layered approach to security that starts at the beginning when power is applied, establishes a trusted computing baseline, and anchors that trust in something immutable that cannot be tampered with. Additionally, because a device built today can become a major problem tomorrow, due to them having hardcore keys "set and forget", the internet will then have literally billions of obsolete hosts in the coming years. Therefore it is important for MIS Managers/ Consultants investigate how to change the game in order to mitigate the damage or economic value of new systems being breached and by asking questions such as 'Can we even in the presence of a malicious attacker offer some limited form of security for the most valuable transactions (such as e-banking) or assets?' and 'Can we make the 'business' of the attackers less attractive by applying security technologies that are particularly tailored towards destroying the business model of the attackers?'

This article talks about how companies use HRIS for implementing employee scheduling and how it provides key labor management tools. Using HRIS for scheduling can be of particular benefit to workplaces in industries such as retail, medical, food service, and hospitality where shifts may vary widely. Labor is the number one expense for most companies, so it is important to manage labor in the most efficient way possible. This can help you to optimize scheduling on a minute to minute basis so that your company is making the best use of every labor dollar spent.This can help you to optimize scheduling on a minute to minute basis so that your company is making the best use of every labor dollar spent. However, having to communicate with each individual employee as they move through varying shifts to relay schedules can be disruptive to work and difficult. Communicating schedules instantly through HRIS can help to reduce headaches and scheduling mishaps. Depending on the available features, employees may be able to submit feedback regarding preferences in regards to scheduling. The article talks about when scheduling is made easy, it is possible to focus on scheduling strategically so that employees can be cross trained through various departments or otherwise receive instruction that helps them to grow within the organization.

I believe the hospitality industry can benefit greatly from the implementation of the HRI Software. This article in particular focus in an important part of the human resource which is scheduling employees. One of the biggest reasons of the high employment turn over in the industry has to do with the scheduling. The hospitality employees work very long shifts and on the days that the rest of the people rest like weekends and holidays. To have a program that will take care of the scheduling is very beneficial because all the employees get a chance to have off to to work on the requested days if possible. It makes it more equal for everybody and make it look less personal so that the employees do not think that the manager has any sort preferences among them. Overall makes thing more easy to handle and optimize the time of the human resources department because they do not need to put time aside for scheduling.

As we all know, the company can't be truly beneficial from using HRIS for scheduling if it operates on a 9-5 schedule. But in the hospitality industry, the company operates over a long period of time, having the different degree of complexity with scheduling. So, HRIS will help the companies to make scheduling easier. In this article, the author introduces several advantages that HRIS offers to the industry. HRIS provides hotels with labor management tools and alerts them to uncovered shifts. Moreover, it makes scheduling communication instantaneous and increase employee contentment. Most importantly, HRIS enables hotels to save time and money for providing a template, which allows hotels to strategically gear scheduling.

I found this article interesting as we are on the verge of changing over a large portion of our payment system in restaurants here in United States. A large portion of our European industry has already made this move and the technology wave that is in the process of trying to sweep through restaurants is interesting. The dining experience includes the payment process... and the whole thing is very ritualistic, so this represents a larger shift than just switching out payment terminals and SOP's. The article itself really goes into the valuation of the wireless pos terminal industry. The discussion of needed software and hardware. Its all about credit card and personal security when you are allowing access to businesses to your bank for the payment process.

McDonald's has consistently been "beaten to the punch" by its competitors regarding the use of technology in its restaurants, and it has shown in an overall 10.4 decrease in foot traffic from its peak. In a cross-promotional attempt to advertise its new menu offerings while connecting with a younger (i.e. Millenial) market to show off their increased technological offerings (e.g. mobile ordering, digital smart menu boards, self-service ordering kiosks, and even delivery), McDonald's set up a Big Mac vending machine in Boston's Kenmore Square that dispensed burgers in exchange for a video posted to the consumer's twitter account. This multi-facted marketing technique allowed them to deliver their tech-driven message to potentially several hundred new consumers for every burger that was dispensed. This is a highly cost-effective marketing strategy that will allow McDonald's to focus its resources on continued development of the tech solutions that the event is aimed at promoting.

Airbnb wants to invest in Africa due to the many touristic attractions that bring in people from all over the world. Additionally, through this technology, they will boost people-to-people tourism in Africa, building a new economic engine for local families and their communities.

In the era of green travelers, the demand for eco-friendly hotels is on the rise. Since the interest is increasing, a lot of hotels have changed their routine practices and policies to become eco-friendly. Hotels have found ways to implement greener alternatives and have abandoned practices that create waste. Eco-friendly hotels have adopted practices that prove to be less harmful to the environment. For example, hotels can install energy saving thermostats, air conditioners and use solar water heating systems to conserve energy. Green travelers will appreciate these changes and it will also make a positive contribution to the hotel's bottom line. Eco-friendly hotels ultimately look at every facet of the guest experience to implement green changes. Some hotels offer programs where guests, that stay multiple nights, receive additional benefits for not having their linens washed. Some hotels have even replaced there chemical cleaning products for bio-based cleaning products. This is a great start toward a better tomorrow and within time more hotels will become more environmentally friendly.

Great article, the majority of hotels are currently implementing the paper straw and remove all plastics. Our hotel as well have changed the lights throughout the hotel. Not sure if that helps with the electrical cost but a lot of change is being made to be Eco-friendly.

This is a smart move, both from a environmental and a cost cutting perspective as refillable containers will likely reduce costs over the long run. Marriott has been looking at replacing this process for years (Marriott Banning Little Shampoo Bottles By 2020 Associated Press - https://www.nbcnews.com/business/business-news/marriott-banning-little-shampoo-bottles-2020-n1047116) However, even Marriott admits that it doesn't have the process right yet. There will be a significant impact to smaller operators whom 1) Will be challenged with an additional increase in cost for new dispensary options 2) Have less access to big brand economy of scale purchasing which specialized dispensary products will require. Though this is as a policy almost a foregone conclusion, there seems little doubt that extensive thought has to be put into the impact on operators as a whole, and the customer made cognizant of the fact that costs will rise due to this change.

The POS system is saving time by reducing the amount of times that a server visits the main terminal It also assists management with keeping tracking of its inventory. An example of some of the new innovations with POS software is online ordering, online payment integration, and increased customer engagement.

This article relates on the growth and efficiency of cashless & contact-less payment systems which are now part of the unattended POS systems. Their use allows for a fast & easy service and prevent people form worrying about whether they have enough change to pay for the parking meter or for the candy bar form the vending machine. The best part is the fact that the payment card can be placed nearby the device and the transaction can be processed; no need to put in a pin number and risk getting any financial information stolen.

Twenty Four Seven Hotels has moved all their properties to Aptechs PVNG software. PVNG is a cloud-based enterprise accounting software. Aptech is a software company that has 100% hospitality specific software systems. Twenty Four Seven hotels has had no issue with this software as of yet they have only been seeing the positives of the software, the staff finds it very easy to use as well as the vice president of finance for the chain. twenty four seven hotels portfolio also includes Marriott, Hilton and Hyatt brands. this could see major hotel brands switch to more cloud based technology if this chain continues to be successful with it

In a way, fighting cybercrime is everybody's business. Think of it as an obligation to do your part in the fight against cybercrime. For most people, that means following a few simple, common-sense steps to keep yourself and your family safe. It also means reporting cybercrimes to relevant officials at the appropriate time.

Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.

POS System has provided convenience for many company and stores, but at the same time, Internet security issues cannot be ignored.

Hotels POS systems are at risk for customers. Hackers are using tactics like Phishing and ransomware. Hotels must take action and arm themselves with a "toolbelt" of security options to combat the hackers.

This article explores the issues with cyber security in the hotel industry. it is to be taken seriously because customer information is on the line and so is the company's reputation and revenue. Hotels must look into their POS systems because, according to the article, is a weak security point. However, it holds much of the consumer's information like credit card numbers, expiration dates, and etc. The POS system is vulnerable so the secuiry put in place to protect it must be updated. Personal details for hotel guests are stored in many different places in a hotel's many systems. This includes the restaurant, gift shops, billing, facilities, and etc. According to the article, hotels needs a "toolbelt" of various security technologies to prevent malicious attacks. The three mentioned in the article are File Integrity Monitoring, Unified Threat Management, and Security Information and Event Management. Please look into the article to read what each of these systems can do in regards to cyber secuity for the hospitality industry. A good way to implement these tools is to look into outsourcing a managing security firm that specializes in cyber security. This can help minimize and even diminish things that can cause breaches in systems. In my opinion, this article gives solutions to hotels in regards to cyber security. Sometimes installing a firewall or antivirus is simply not enough. A security firm that specializes in this area can be considered. It may be expensive depending on the business to do that, however, it will be even more expensive to have a tarnished reputation for not securing customer information and to deal with lawusuits.

Cloud computing is ideal for the hospitality industry. There is no need for upfront hardware or software purchases. A hotel, for instance, pays for services as it needs them which gives it flexibility in expenditures. For hospitality businesses that are often seasonally operated, the cloud allows them to scale the services they need depending upon seasonal demands: Increase computing when busy, scale back when things slow down.

I like you opinion that is scalablility. It needs inclination probably. In technology field many Cloud computings are cooperating with estimations. It needs more view points to prove that it's a strength for Cloud computing. According to Cloud computing methods, some chances based on one register matching to one password are possible. I think it's a fresh era to talk about many computers operating together to consider whether some jobs for related people could work together. Thinking about more sensitive site of cloud network. They are efficient in bank running. I think it's a relative reason to help people to know more about scalability in Cloud computing hospitality area. To make it more appearing to customers, the manager should take a purchase options on the view side that I love it. It's multi task. It's enterprising. According to passages, many opinions could be choosing from tabs due to period and seasons. I want to make sure about scalability that clients and customers are good enough for them to make more multiple options to take a preference look. It's financial economic computing assistance too maybe according to cost I think. In words, I think technology should keep scalability to let other clients and customers to put favors on it. No matter Sundays or cruise days.

This article discusses how cloud computing is already taken into affect in the hotel industry. They used examples such as mobile check-ins using the online system. I can vouch for this because in my current hotel we use the mobile key service and this creates a contactless check in process. On our end of the stick we process the credit card on file and check them in and email the guest a welcome letter and advising they may use the mobile key to enter their room. This has benefited customer service experience especially with COVID still being a conflict in our industry. The cloud computing caters to the need of new access as this article states.