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danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

www.futuretravelexperience.com/...nd-to-end-passenger-experience

technology customer experience hospitality Software tech travel mobile solution business

shared by danakissane01 on 06 Mar 21 - No Cached
  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
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  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  • danakissane01 on 06 Mar 21
     
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
khadija2050

Corporate travel distribution is broken - now some blame the GDSs | PhocusWire - 0 views

www.phocuswire.com/the-beat-live-2019-ndc

travel distribution

shared by khadija2050 on 21 Sep 20 - No Cached
  • , NDC and retailing in the corporate space is the simplification of the traveler’s experience.
  • the traveler buys their fare here, their bag there. Why can’t that all be wrapped up in one bundle and sold at the point of sale for the corporate traveler
  • “It eliminates expense report nightmares
  • ...16 more annotations...
  • The consensus among panelists was that the GDSs have been slow to advance the technology needed to help airlines achieve their distribution goals with NDC.
  • h a gun to their head.
  • customers simply want access to content
  • Our role is to use our size and influence to talk to GDSs, get them to the table, to airlines about how do we move forward.
  • The distribution model is broken, and airlines are signing GDS contracts pretty much with a gun to their head, and I don’t think that’s a healthy or sustainable way
  • But the longer we cling to this old model that’s been around forever and doesn’t work
  • The distribution model is broken, and airlines are signing GDS contracts pretty much wit
  • They’ve been very slow to advance their technology. When NDC becomes a commercial issue, that’s not what [NDC] is
  • GDSs are realizing, you better catch up or you’re going to be in trouble.”
  • has been slow to meet the needs of the end traveler, and it’s up to those in the industry to scrutinize whatever is blocking that path.
  • the GDS doesn’t acknowledge products, it’s hard to build.
  • The customer is suffering. There are products created for their benefit they cannot see and cannot buy
  • It’s not just about shopping, not just about selection
  • “We have to do it in a way where the whole process can be effectively managed for the traveler/buyer. Different suppliers are going at different paces. What we don’t want is an inconsistent experience for the end custom
  • With airlines having different capabilities and services and moving at different speeds, and the GDS having to do individual implementation for each, it becomes more complicated.
  • You did shit across the last decade. The GDS playbook for the past 10 years was, ‘What if we sit here and do nothing and see if it goes away?’ Now airlines have some success, and now your hand is forced. You had ample time to do it
  • khadija2050 on 21 Sep 20
     
    the article highlights the expectations of the airlines and travel management companies from the GDS system and showcase what kind modifications can be made to better the service.
yvenisem

The New Normal For Hospitality - 0 views

facilityexecutive.com/...the-new-normal-for-hospitality

shared by yvenisem on 22 Nov 20 - No Cached
  • Valet may be replaced by self-parking and a guest may not see a bellman rushing to grab their bags as they enter through the automatic doors already wearing compulsory face masks. All staff will be masked up, and many will wear disposable gloves for additional protection. Guests will probably skip the front desk as they have already chosen a room online and prepare to stand on the outline of socially distanced feet or lane markers in front of the elevators.
    • yvenisem
      yvenisem on 22 Nov 20
       
      Change in the way we do things, less interaction
  • Guests will also be greeted by the welcome addition of extra towels and toiletries in the bathroom to avoid the need for room cleaning and turndown services during their stay. This is both a cost saving and hygiene effort though there have been several anecdotal reports that, counterintuitively, guests have recently pushed back on this economy. Service has long been the cornerstone of hospitality and old habits (or expectations) are still highly valued by guests.
    • yvenisem
      yvenisem on 22 Nov 20
       
      This may change the way the hospitality industry functions long-term.
  • Gone will be the generously appointed buffet, most likely replaced with a boxed preparation or a grab-and-go option.
    • yvenisem
      yvenisem on 22 Nov 20
       
      Unfortunate because this can reduce interaction and quality of stay
  • yvenisem on 22 Nov 20
     
    This article goes over the "new normal" of the hospitality industry and shows a somewhat grim future for the hospitality industry. This pandemic has made it so that the industry know for exemplary customer service is somewhat prohibited from what it is known for. No more valets, no more greeting front desk agents, no more waiting in a buffet, etc. It's a sad reality, but there is no reason to believe that this will be how we will be forever.
rhoff019

Technology In The Front, Nothing In The Back? | By Kristin Carville - Hospitality Net - 0 views

www.hospitalitynet.org/...4099296.html

shared by rhoff019 on 08 Jul 20 - No Cached
  • In some cases, the reason is that hotels are unaware of the various technology available that can assist them in these areas. In other cases, it's because the attitude towards spending money and/or time on technology is still rather reserved.
  • Visualize supervisors finding out that a room is ready to be inspected the moment the housekeeper has finished cleaning it. Imagine being able to know exactly how long a housekeeper took to clean a room and whether the quality of work meets the hotel's standards. Perhaps, you want to be able to know exactly who is fulfilling a guest request when it comes in, and the status of progress? Or you want to find a guest's bags without having to visit all 5 rooms that are being used for storage? Or maybe you want to be able to track how your preventive maintenance is going.
  • The great news is that there are already technology solutions out there readily available to do these actions for hotels.
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  • However, these programs allow staff - from management to the room attendants - to know exactly what is happening in the hotel right at that exact moment, which is of vital importance.
  • One of the other great challenges that these programs can address is the collection of data, and the ability to produce factual reports on areas that have historically been based purely on anecdotal evidence. Whereas before, there would be rough estimates on how long each room would take to be cleaned, this information is now collected from the software and can be tabulated and reported however the hotel needs it. It also eliminates the need to go trawling back through overflowing filing cabinets to find out the frequency and cost of previous repairs - everything is now all collated together and much more easily accessible.
  • These days with the use of apps, barcodes, and QR codes, a simple luggage tag can be a valuable way to be able to record exactly where an item is and how it has moved around the hotel from storeroom to guest room
  • how hotels can deliver these experiences is changing, and hotels must move with the times and arm themselves with the tools of today to deliver this
  • rhoff019 on 08 Jul 20
     
    Many hotels are stuck with old ways of doing things such as giving housekeepers lists of rooms to clean on paper. Many of the essential functions of hotels such as housekeeping, keeping track of guest requests, and preventative maintenance have different apps or software that can be used to keep track of all of that information. Hotels generally are not the first to implement new technology that is available. If hotels did implement technology that is currently available or in development, many jobs in the hotel can be completed faster by utilizing the technology.
davidclark33

In A Covid-19 World, Here's Why You Should Use A Travel Agent - 0 views

www.forbes.com/...-you-should-use-a-travel-agent

shared by davidclark33 on 10 Sep 20 - No Cached
  • Back in March, I wrote about how travel agents helped clients get home as walls of travel restrictions went up, and as airlines cut flights.
  • That story led a number of travel advisors to contact me, sharing their tales. With pictures of stranded travelers sleeping in airports still fresh in my mind, and thousands of others unable to get ahold of their airlines, I thought now would be a good time to remind you why it pays to use a travel advisor. From Classic Travel Connection in Birmingham, Alabama, Christen Perry recalled, “On March 11, during the middle of the President's speech to our nation regarding travel to and from Europe my team began making immediate contact with our clients who were still traveling in Europe.”
  • Closer to home, as millions of folks who booked direct were getting busy signals, Alexis Sherry of As Travel Pro was swinging into action. A family she had in the Dominican Republic were notified by their hotel that the airport was shutting down. Since they had used a travel advisor, as in real person, not an online screen bot, they had no problem getting through. After finding no flights available, Sherry contacted a private jet company, which arrived to pick the family up just seven hours after the hotel notified them of the shutdown. She also obtained a credit for the remainder of their interrupted stay.
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  • She continued, “We could only assume how crazy the European airports would become when they woke up the next morning to the news from the press conference. Even though it was the middle of the night for them, we called them, woke them up, calmly communicated the situation, and asked them to pack their bags and head to the airport. “While they were doing so, we began immediately changing their flights to get them home as soon as possible. By acting quickly, calmly, and as a team, we were able to communicate with the clients, with each other, and with our suppliers. Our clients were among the first out of Europe that morning.”
  • Back across the Atlantic, Louisa Gehring of Brownell Travel affiliate Gehring Travel, didn’t need to look far to see how quickly the situation was deteriorating. A reporter from The New York Times posted about “bedlam” at Charles de Gaulle Airport as throngs of Americans sought to get home.
  • When the ban was announced, Gehring reached out to a couple were in the City of Lights celebrating the wife’s 40th birthday. She talked them through options to return home, even though it was 2 am. Her clients decided to leave the next day. In cutting their trip short, they were going to miss going to the top of the Eiffel Tower and a dinner cruise by celebrated chef Alain Ducasse, which was also nonrefundable. Within hours, the star advisor moved both experiences to that day, their final day in Paris. They were among the last visitors to the Eiffel Tower before it closed, followed by dinner, where they were among only a guests.
  • davidclark33 on 10 Sep 20
     
    This article is about the value of using a travel agent. The article describes several real-life situations that unfolded as borders and countries were shutting down travel.... all while tourists were still visiting these countries. Luckily these tourists booked their vacations using travel agents so they were able to work with their travel agents on navigating home and not with a computer screen.
jessielee214

Travel Data Collective - 0 views

traveldatacollective.com/...ew-distribution-capability-ndc

shared by jessielee214 on 11 Sep 20 - No Cached
  • What is New Distribution Capability (NDC)?
  • NDC aims to transform the airline industry by addressing the current limitations in distribution
  • What is NDC?
  • ...30 more annotations...
  • New Distribution Capability (NDC) is a new technology created by IATA to streamline the airline distribution process.
  • It's an XML-based communication standard originally developed by Farelogix in 2010 to create direct connections between airlines and third party distributors.
  • This was standardized in 2012 by IATA to replace the old EDIFACT messaging standard, which global distribution systems (GDSs) rely on.
  • NDC was orginally created as a way to bypass the GDS providers, but slowly these providers have become more involved in the process. The basic idea is that NDC is supposed to give indirect distribution channels, such as GDS and metasearch, the same capabilities as an airline’s website.
  • Who's Involved in NDC?
  • There are several different players involved in the NDC process: travel agents, airlines, aggregators and IT providers.
  • Travel agents and airlines are straightforward. The aggregators are the different intermediaries involved in communicating the travel agent's request to different airlines.
  • IT providers are responsible for integrating NDC into the airline’s IT infrastructure.
  • The integration layer method is less complicated, and companies such as Openjaw, Farelogix, and Paxport have created solutions by sitting above the airline’s PSS.
  • third party distribution process works as follows when a traveler needs to reach their destination at a certain time and price:
  • The traveler goes to their travel agent who then queries the GDS system.The GDS pulls information about schedules and fares from a third party. The GDS builds the offer, then goes to the airline to get information about availability. When the offer is available, the information is relayed back to the travel agent and passenger who can then see the airline, price and schedule.
  • In a complete NDC solution, the process goes like this:
  • A travel agent will create a shopping request which will be sent to an aggregator. The aggregator will then create an offer request to be sent out directly to airlines. The airlines will then determine a product that fits the offer.
  • The product is sent back to the travel agent through the aggregator and the offer will "evaporate" after a certain amount of time.
  • According to IATA, this process will eliminate confusion over what's included in the offer. It will also be able to simplify the airline ticketing process.
  • How Can NDC Be Implemented?
  • wo recommended ways
  • One is by integrating directly to the airline passenger service system (PSS), the other is an integration layer outside of the PSS.
  • Third Party Distribution Today and Under NDC
  • In order to set up a full NDC suite, airlines have to create an offer and order management system, which will interact with the PSS.
  • How is NDC Being Used Today?
  • There are currently 62 airlines who are either NDC Certified or XML-capable.
  • NDC connections mostly use it in limited cases, and not to its full potential. United has partnered with Amadeus to have an NDC connection to their GDS for selling their economy plus product.
  • Many airlines are piloting these simple types of connections through NDC (instead of developing their own direct connection) as it will be easier to increase the scope with other distribution providers.
  • Other carriers such as GOL are using NDC connections for offer and order management, providing ability to purchase seats, bags, upgrades, meals, car rentals, and travel insurance, as well as ability to bundle the products (this is being done with Navitaire as their IT provider).
  • What's the Future Outlook for NDC?
  • In the future, there are hopes that NDC will be able to connect to chatbots, allow purchasing and upsell through things such as Amazon and Alexa.
  • Part of the challenge is getting airlines, travel agencies and GDSs to spend money on the infrastructure needed to implement NDC.
  • Airlines are hoping that by using NDC connections either through GDS or directly to travel agents/metasearch they will be able to pull in additional revenue for each ticket sold
  • Some airlines such as Lufthansa, IAG (British Airways, Iberia, Aer Lingus), Meridiana, and Ukraine International Airways are introducing fees for tickets booked through GDS, however the fees are waived for tickets booked through NDC connections.
  • jessielee214 on 11 Sep 20
     
    The article talks deeply in NDC from the past to now and is very clear about how it works. NDC can help airlines to know the need for customs and without the commission. I think one day, NDC can instead of GDS, but it still needs to take such a long time.
ovila009

Proximity Marketing Examples: 28 Retail Companies Nailing it with their Campaigns | Bea... - 0 views

blog.beaconstac.com/...-proximity-marketing-campaigns

shared by ovila009 on 16 Nov 20 - No Cached
  • Unacast’s latest Q4 Proxbook report confirms that beacon deployments are on track and the numbers align with ABI Research’s forecast of 400 million beacons to be deployed by 2020
  • we bring you a comprehensive list of 28 retail companies that are making a mark with their proximity marketing campaigns via beacons.
  • Eat touted this move as a “strategic pillar” in its communications because it allowed the company to access more information about customer behaviour and drive business intelligence to make precise decisions about how consumer behaviour can be influenced.
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  • As a part of this program, the chain tapped a popular Turkish loyalty app called Shopping Genie, to target customers while they were around the premises of a local McD Café.  Customers got mobile coupons, via the app, which prompted them to purchase a coffee and receive a beverage from the new drink line for free. This proximity marketing campaign via beacons helped McDonald’s achieve 20% conversion rate with 30% of users who received the promotion!
  • Bluetooth beacons were deployed at the point of purchase, where customers were waiting in line to pay or just moving around.
  • These beacon notifications offered two Red Bull cans for $4! Apart from making a profit out of campaigns, Red Bull also monitored the entire campaign in real-time and captured customer behaviour.
  • The retail giant used GE light bulbs to house beacons and send push notifications of specials and discount coupons to in-store customers. These beacon-equipped LED bulbs can track shoppers within a store by using the beacons hidden inside them
  • Carrefour has extensive iBeacon networks in all 28 of its hypermarkets in Romania through which the retail chain offers its consumers a simple, intuitive, and fun app for orientation inside hypermarkets from area to area
  • The retailer’s beacon-enabled app automates the commercial content delivery and collects essential data about in-store consumer behaviour. Its proximity marketing campaign keeps consumers informed about the products, services, and actual special offers from each of the store departments.
  • Popular convenience store group Nisa piloted iBeacon technology to track its shoppers by attaching Bluetooth Low Energy (BLE) beacons to trolleys and baskets
  • These sensors picked up the signals emitted by beacons and collected location data which was then fed to a cloud-based server for analysis.
  • used iBeacon technology to gamify the Ladies’ Night event with brands providing offers, discounts, freebies, and prize giveaways. Many retailers such as Hotel Chocolat, Krispy Kreme, Cath Kidston, and House of Fraser, participated in the event
  • The event was highly successful as it saw more than 500 app downloads within the first three hours, with over 500 offers redeemed. All 120 hotspot offers were redeemed within the first 52 minutes of the event.
  • Best Buy implemented a beacon strategy to help boost sales and improve personalisation of experience. The retail giant chose to use their own application as well as Shopkick retailing app to offer rewards to shoppers, simply for stepping foot in the door.
  • Hammerson rolled out beacons across their shopping centres to improve personalisation of consumers’ shopping experience. Their beacon-enabled Plus app was initially trialled at Les Terrasses du Port in Marseille and it ranked among the top 10 lifestyle apps in France.
  • The app also allows a consumer to call for assistance. A member of the staff receives the request informing them that a customer is waiting for help
  • UK supermarket Waitrose started using iBeacon technology at its relatively new experimental Swindon store to deliver price promotions to consumers when they were near a particular aisle or food counter
  • UK supermarket giant Tesco launched its “biggest trial” of iBeacon technology, in partnership with consumer goods company Unilever, by deploying beacons in 270 stores across London. They launched the ‘Mpulse app’ as a part of the Pink and Black marketing campaign
  • using beacons to target passers-by based on their interest. They change campaigns based on distinct seasons including prom season at colleges
  • Oscar Mayer worked out an interesting deal with the supermarkets which would allow them to place beacons at the deli counter. This location helps them convince shoppers to buy the specials of the week while waiting at the counter.
  • Amazon, the retail giant started a new convenience store in Seattle, U.S. in Jan 2018. Amazon Go is an 1800 sq feet mini market filled with food and technology. They have deployed an array of cameras, beacons and other proximity sensors to make the store one-of-a-kind
  • World-famous brands such as Hamleys, Armani, Longchamp, and Hackett form the 80% of the retail companies that have deployed beacons in their Regent Street stores with the aim of pushing exclusive and personalised marketing messages to customers via iBeacon technology. Shoppers receive alerts and tailored content about everything, from new in-store promotions to exclusive offers only available for visitors to Regent Street, as they pass
  • Neiman Marcus, the high-end retail chain, piloted beacons at three stores—Austin, TX, Walnut Creek, CA, and San Antonio.
  • Rite Aid has installed beacons in over 4,500 US stores for retargeting and personalization of user experience. This large-scale beacon deployment by the Pharmacy chain is the largest beacon installation program in a retail setting till date. In fact, it has even surpassed the one undertaken by the famous Macy’s
  • a collection of beacon-level proximity data to strategize their retargeting plan and achieve personalization capabilities similar to those that have been used in e-commerce
  • Walgreens has innovated considerably in the mobile retail space by using iBeacon and other technologies at over 7000 locations.
  • leveraged iBeacon technology at ten of its stores to boost its loyalty program.
  • Target, the second largest general merchandise retailer in the US, announced that it will start testing beacon technology in 50 of its stores nationwide.
  • The recommendations may appear both as push alerts and in-app updates on the Target app’s “Target Run” page, which is designed like a social media news feed offering deals, top-pinned items on Pinterest, and more
  • beacons to bridge the gap between online shopping and in-store experience. Their beacon-enabled app notifies consumers if any item in their mobile shopping bag is in stock,
  • The store has deployed beacons with individualized campaigns for each department, which makes the customer experience interesting and focussed
  • Macy’s expanded its beacon program to all stores nationwide, by installing more than 4,000 beacons. This step was a part of the retailer’s efforts to make bigger investments in omnichannel retail technologies. This Thanksgiving, Macy’s also used a beacon-triggered mobile app game at its 700 stores, to engage shoppers
  • Urban Outfitters announced that they will be rolling out beacons at 15 of their stores located in Philadelphia, Boston, New York, Atlanta, New Jersey, and Delaware, more than a year ago. The US multichannel fashion and homewares retailer decided to take a different route unlike the conventional route of using aggressive promotions.
  • Kenneth Cole is using beacons to create more compelling, personalized customer experiences with an aim to “provide value and offer at the time of need when customers are in the store
  • launched beacon networks in more than 100 of its top-performing stores located in states such as Chicago, Dallas, Miami, New York, and San Francisco. The idea was to implement iBeacon technology at the stores with the highest traffic levels and best traction with Shopkick.
  • Supermarket giant Woolworths successfully completed a beacon trial with one store using iBeacon technology to improve customer service around click-and-collect. Thereafter, the chain announced that they are looking to roll out beacons across all of its 254 click-and-collect stores with the aim of allowing consumers to place their order online and pick them up in-store
  • it has decided to distribute free BLE beacons to about 150,000 gas-station convenience stores in the United States and Canada
  • Alex and Ani used beacons in all of its 40 stores to optimize store layouts and product placement. Contrary to popular belief that beacons are only for ‘pushing’ ads, the popular Rhode Island-based jewellery brand used beacons differently in its trial period without using them to promote flash sales and other discount promotions.
  • khadija2050 on 16 Nov 20
     
    the article gives examples of retail stores and how they use proximity marketing to promote their products
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
jenelleforbes

How Virgin Voyages Plans to Be Environmentally Friendly | Travel + Leisure - 1 views

www.travelandleisure.com/...riendly-earth-day-partnerships

shared by jenelleforbes on 25 May 20 - No Cached
  • Virgin Voyages has announced two eco-friendly partnerships focusing on responsibly sourced and sustainable products aboard its first ship, the Scarlet Lad
  • The first partnership, with Intelligentsia Coffee
  • will offer guests on the Scarlet Lady a complimentary custom brew of coffee at all bars and restaurants on board the ship, as well as crafted espresso drinks at the ship’s coffee bars.
  • ...1 more annotation...
  • The second partnership is with Emerald Brand, which will provide unique, Tree-Free and plastic-free products, including bath tissue, facial tissue, hot cups, paper towels, napkins, straws, bottles, bags, and other items.
  • jenelleforbes on 25 May 20
     
    Virgin Voyages which is the new adults only cruise line from Richard Branson is one of the most sustainable cruises in the industry. Sustainability is the core of Virgin Voyages values. Virgin Voyages actively seeks out partners that are green and sustainability friendly as well like Intelligentsia Coffee and Emerald Brand. Intelligentsia Coffee will be served complimentary on Scarlet Lady which is Virgin Voyages first ship. Intelligentsia uses a direct trade model which means that they purchase directly from the growers from coffee producing regions. Emerald Brand produces tree free and plastic free products such as bath and facial tissue, straws, bottles etc. Virgin Voyages will no have any single use items on their ships. In addition guest will be have filtered and sparkling water complimentary on board from Natura filtered water filing stations.
atutt002

Beyond Pricing bags $42.5M to develop pricing tech for short-term rentals | PhocusWire - 1 views

www.phocuswire.com/beyond-pricing-series-a-raise

pricing rentals tech software

shared by atutt002 on 25 May 20 - No Cached
  • “Our customers make up the majority of the short-term rental industry but don’t have the resources to invest in their own software
  • help them maximize both revenue and occupancy while maintaining a competitive edge
  • Beyond Pricing dynamically prices more than 150,000 listings in more than 7,000 cities around the globe; it has priced more than $2 billion in bookings.
  • ...2 more annotations...
  • the short-term rental industry is still under-penetrated
  • short-term rental software.
  • atutt002 on 25 May 20
     
    This article sheds light on an under-developed and growing section of the hospitality industry: short-term rentals. Focusing in on an emerging software company, the article reviews the need for pricing and revenue management software not only in hotels but also in short-term rental listings. "Beyond Pricing", an emerging revenue and pricing software, is currently creating tools for this specific market to increase revenue through strategic pricing
rhera004

Amazon's new smart shopping cart lets you check out without a cashier - The Verge - 0 views

www.theverge.com/...odland-hills-store-cashierless

shared by rhera004 on 12 Sep 21 - No Cached
    • rhera004
      rhera004 on 12 Sep 21
       
      Would this really be more cost effective?
  • “[The Dash Cart] has a ring of cameras, a scale, and computer vision and weight sensors to determine not just the item, but the quantity of the item,
  • When you finish shopping, Amazon says dedicated Dash Cart lanes let you just exit the store without dealing with payments or waiting in a checkout line.
  • ...10 more annotations...
  • touchscreen and
  • s
  • detect what items you’re placing inside
  • checks you out digitally
  • the Dash Cart
  • Whole Food
  • Amazon Go
  • Instead, this is your standard, everyday grocery store, only it has smart Amazon-made grocery carts for you to use
  • There’s also the privacy question, and whether the Go format’s tracking and surveillance approach is maybe not as palatable as a smart shopping cart a consumer must opt in to use.
  • So the device can handle up to about two bags of items, but it can’t do a full cart quite yet.
kmill139

Why the U.S. is Terrible at Recycling Electronics | Digital Trends - 0 views

www.digitaltrends.com/...-waste-recycling-united-states

technology hospitality business tech

shared by kmill139 on 17 Jun 21 - No Cached
  • E-waste in the United States is out of control.
  • You may assume America has to at least be on par with the rest of the first world when finding a forever home for computers, phones, and printers, but you’d be wrong.
  • Those millions of old motherboards and TVs consoles rotting in landfills and warehouses aren’t just eyesores. They amount to a massive health hazard. While electronics waste comprises only 2-3 percent of America’s solid waste stream, the lead, cadmium, chromium, and other materials in aging circuitry account for 70 percent of the hazardous material in landfills, according to an EPA report.
  • ...31 more annotations...
  • Others go belly up, leaving behind millions of pounds of old gadgets piled in mountainous heaps atop land which has lead levels many times normal.
  • You’re probably not screaming into a paper bag about the $20 billion or so of gold that’s trashed in electronics every year worldwide. Precious metals come and go. But if you care about the soil that comprises the land of the brave, you should start thinking about what happened to last year’s smartphone (even if it’s just sitting in the garage).
  • This list of reasons isn’t exhaustive, but serves as a solid starting point for understanding the United States’ e-waste dilemma and what can be done.
  • U.S. e-waste recycling laws are often outdated or nonexistent
  • Only 25 states (plus Washington, D.C.) have legislation that addresses e-waste recycling. The other 25 don’t have comprehensive programs, and don’t report what happens to the electronics beyond occasional voluntary numbers, says Jason Linnell, head of the National Center for Electronics Recycling (NCER). Federal laws don’t explicitly address e-waste recycling.
  • The U.S. isn’t good at recycling
  • The current level and effectiveness of e-waste recycling depends on which state you live in and whether or not you trust locals to “do the right thing.” The hope for improvement sits with congressional reps, state lawmakers, manufacturers, and gadget freaks (yes, you).
  • Single-stream recycling hasn’t helped
  • Between 2005 and 2014, single stream recycling programs increased from 29 to 80 percent in American towns and cities. During that same time period, material contamination rates increased from 7 to 25 percent.
  • E-waste legislation regularly disappears in Congress
  • This is not the first Congressional session in which similar bills have been introduced and allowed to die like a first grade classroom goldfish on summer break. SEERA currently sits with the house’s Foreign Affairs Committee. Why is it so tough to pass e-waste legislation?
  • The U.S. is an environmental rogue
  • As of late 2018, 186 states and the European Union have ratified it and follow its legal framework. The United States has signed the Basel Convention, indicating an intent to ratify, but is the only developed nation that hasn’t actually done so, which
  • After the initial Basel Convention was adopted in 1989, many organizations said the treaty didn’t do enough to address the disposal of waste from first world countries into the developing world, and pressed for an update, which eventually became 1995’s Basel Ban Amendment. The tweak — which was attacked by many industrial powers, including the U.S., Canada, and Japan — needed three decades before it was accepted by enough countries to go into effect. In August 2019, Croatia became the 97th country to ratify it, which transformed the updated stipulations into international law in December 2019.
  • EPA regulations are incomplete
  • Federal attempts at regulation have stalled, been killed
  • U.S. pushes back against international efforts
  • As a part of the 2003 Waste Electrical and Electronic Equipment Directive (WEEE Directive), the public was guaranteed free recycling services, and conveniently located collection centers. Around the same time, the EU also passed the Restriction of Hazardous Substances Directive (RoHS), aka the “lead-free directive,” which restricts the use of several toxic materials in the manufacture of circuitry and electronic products.
  • In Japan, the Association for Electric Home Appliances requires consumers to help pay for the processing of their goods and manufacturers to set up recycling programs. Electronics recycling has been promoted as such a point of national pride — because Japan is both a huge consumer of gadgets and the country has few indigenous precious metals — that there’s serious talk of making the 2020 Tokyo Olympic metals out of recycled materials. An estimated 80,000 cell phones need to be pulled apart and picked over to complete the plan.
  • State-level e-cycling programs are uneven
  • Certified e-cycling programs are important, but also confusing
  • If you’re the compliance officer who has to make sure the company’s used servers don’t wind up getting tossed in an Indonesian landfill, and you won’t have to nervously answer questions in a “60 Minutes” exposé, you probably want to get that e-waste removed by a disposal team with one of these
  • That all sounds great until you listen to Puckett, who helped create the e-Stewards protocols. He’s one of several people who took part in the development of R2 for over two years and then refused to continue when the proposed guidelines seemed to be too tainted by lobbyists, including ones at the Institute of Scrap Recycling (ISRI), an organization that favors a free market approach over regulation. Puckett and 13 recyclers created e-Stewards, which describes itself as the “the cleanest, most globally responsible standard for e-waste recycling.” He points out that the R2 certification still allows recyclers to export to developing countries. E-Stewards’ doesn’t. R2 recyclers can drop toxic e-waste in landfills or incinerators in the event of “circumstances beyond their
  • Scrap recycling lobby doesn’t like regulations
  • The announcer proudly explains e-cycling is a vibrant industry that adds 20.6 billion to the U.S. economy and supports 45,000 jobs domestically, “safeguarding our environment,” along the way.
  • Can anything be done? Possibly
  • Recycling isn’t the only answer for fewer landfills filled with decaying circuits. Chris Wellise, Chief Sustainability Officer for Hewlett Packard Enterprise (HPE), which installs and recovers tech, emphasizes the importance of designing products for longevity, disassembly, and reuse.
  • “On average, 85 percent of the environmental impacts can be addressed in the design phase,” estimates Wellise.
  • Similar challenges exist for smartphones. Review IFixit’s guide for repairability and you can expect the phones that are easy to disassemble are also easier to refurbish or scrap. In an unusual display of transparency, eco-minded electronics company Fairphone sells spare parts on its site and has visual cues printed on the pieces to help novices figure out where everything goes. In case you’re wondering, it’s possible to make a Fairphone work in America, but most of the company’s sales are in Europe.
  • In 2018, Apple gave birth to Daisy, a robot that can disassemble 200 of the company’s phones in an hour — 1.2 million a year. The company has an installation of the machine in Austin, Texas, and another in the Netherlands. Daisy’s supply chain of used products comes from the company’s in-store trade-in program and a partnership with Best Buy.
  • Pretty awe-inspiring, right? Keep in mind that Apple sold over 217 million phones just in 2018 and has moved 2.2 billion iPhone units since the product line launched in 2007. The two Daisy divisions aren’t even working at capacity. Apple is willing to license the robot technology so any company can use it to disassemble phones, but none have approached them yet.
  • carlatj on 17 Jun 21
     
    "Maybe it's easy to ignore the huge percentage of vintage gadgets that wind up torched in dicey scrap heaps in developing countries". This article was written on Feb-27-2020. The problem we saw on the old video is still very much a problem now, only bigger.
  • kmill139 on 29 Sep 21
     
    This article was super informative in the realm of E-waste. It covered every aspect of the issue and most definitely is relevant in today's world.
sdavi111

The ineluctable middlemen | The Economist - 0 views

www.economist.com/...the-ineluctable-middlemen

shared by sdavi111 on 06 Sep 21 - No Cached
  • By contrast, other bits of the travel business that depend on the airlines—such as aircraft-makers, travel agents, airports,
  • and maintenance firms—have done very nicely.
  • caterers
  • ...12 more annotations...
  • a fancy name for computerised-reservations
  • services.
  • Most flights booked through a physical or online travel agent go through a GDS, which charges the airline a fee of about $12 per round trip, passing a few dollars of that to the travel agent.
  • he loss of direct commission from airlines made travel agents more beholden to the GDSs, which not only slip them a share of fees but also provide their back-office computing
  • Despite airlines’ efforts to make travellers bypass agents and come to their own websites, less than half of flights are booked this way.
  • In recent years the main hope for restoring airline profitability has been ancillaries: all those extra charges for meals, checked bags, less-cramped seats and the like.
  • “new distribution capability”
  • One of its main elements will be a common technical standard for direct-connect services
  • t would be hugely expensive for any new entrant to replicate the existing GDSs’ heavy spending on technology: the need for such investment makes flight distribution a business that naturally tends towards an oligopoly, he reckons.
  • two of America’s big carriers have taken GDSs to court over the tactics they use to
  • maintain their hold over travel agents.
  • Both sides can claim to be the consumer’s champion. The airlines argue that the cost of the middlemen adds to the price of tickets (though the superficial evidence suggests that it is airline shareholders who suffer). They say they want to reform the distribution system to offer flyers a wider choice and a more individually tailored service. The GDSs argue that they provide travellers, through their agents, with impartial comparisons of all available flights, allowing them to get the best value.
teallemejia

Cloud Computing in the Travel Industry | Accenture - 0 views

www.accenture.com/...cloud-imperative-travel

cloud computing travel industry

shared by teallemejia on 05 Sep 21 - No Cached
  • Before the pandemic, companies were managing under legacy on-premise technology, hesitant to make big investments in cloud due to concerns about cost, time and security. But in a world after the pandemic, the travel industry must adapt fast to survive
  • The value it delivers goes beyond technology to organizational transformation, making the journey through cloud in travel a key CEO priority.
  • Airlines and airports reinventing airport experiences: From contactless, smooth passage, through bag drop and security to airside shopping for travelers who have pre-filled biometric data
  • ...4 more annotations...
  • Travel companies must future-proof their businesses built upon living systems and processes enabled by agility and scale. They need to take a deep relook at strategy, organization, practices, technology and talent functions.
  • Compete for investment capital Cloud-related investments drive business changes needed for increased productivity, smoother traveler experience, vertical integration & resilience.
  • Rehost scalable functions Rehost high-volume, scalable functions on Infrastructure-as-a-Service (IaaS).
  • Cloud is central to the travel industry’s survival and future growth. There’s no time for delay. Companies must use this crisis as a springboard to scale up cloud adoption, improve resilience and innovation capabilities, and create the seamless, contactless and effortless experiences travelers demand
  • teallemejia on 05 Sep 21
     
    Before the pandemic, companies were afraid to invest in cloud due to the concerns of the cost, time, and security. But in today's world technology is something companies need to adopt. It's time for travel companies to see the cloud for what it is, the passport to future value. All sections can benefit from this technology including hotels, airlines, and airports. This is the best time to invest into technology to benefit the industry by taking a deep relook at strategy, organization, practices, technology, and talent function. As travel is being rebuilt, cloud-related investments will deliver higher returns on capital than investment in new aircraft, new hotels, and new ships. This is the perfect time to invest into cloud adoption.
georgemacintyre

No, guests do not require human-provided services in hospitality | PhocusWire - 0 views

www.phocuswire.com/ovided-services-in-hospitality

shared by georgemacintyre on 17 Jan 22 - No Cached
  • The classic philosophy in hospitality goes like this: customers – whether leisure, business, corporate group or SMERF members - require services provided by super nice, smiling, well-trained humans.
  • I believe the notion that guests are demanding human-provided services is greatly exaggerated, especially today. A great example of why guests do not care about human-provided services as much as some in our industry think comes from the vacation rental sector.
  • The vast majority of these short-term rental bookings were done online via Airbnb, Vrbo, FlipKey, Vacasa, etc.
  • ...5 more annotations...
  • Just imagine the whole vacation rental experience: you book online, receive online confirmation and pre-arrival information (directions, keyless entry info, destination info, etc.); upon arrival enter the unit using the mobile key or keyless entry; enjoy your stay; pack your bags and leave on day of departure.
  • All of this while having a completely humanless experience!
  • Five years from now, the hospitality industry won’t be needing half the people it needed back in 2019, and the savings from payroll will mean the investments in next-gen technology will pay for themselves.
  • The ultimate goal imposed on hospitality by the marketplace is simple: do more with fewer employees by using technology and thus reducing the property’s staffing needs by a significant percentage. 
  • So how much human labor would a hotel need in the future? In my view, five years from now, the hospitality industry won’t be needing half the people it needed back in 2019, and the savings from payroll will mean the investments in next-gen technology will pay for themselves.
  • georgemacintyre on 17 Jan 22
     
    This article portrays the belief that human interaction is very overrated in the hospitality industry. This author believes that rental services such as airbnb are proving that human interaction is unnecessary in hospitality and that hotels are wasting many resources by hiring too many people that technology could do the work for instead.
mmoutsatsos

Travelport Delivers New Retailing Tools for Advisors | Travel Agent Central - 0 views

www.travelagentcentral.com/...ern-retailing-tools-travelport

travel software hospitality

shared by mmoutsatsos on 24 Jan 22 - No Cached
  • Travelport+, with enhanced, modern retailing tools to make it easier for advisors to offer more choice and deliver better service to their clients.
  • Trip Manager portal on Travelport+, offering travelers the ability to service their own trip and carry out fast, easy transactions on the go.
  • Travelport also updated its servicing capabilities to improve airline connectivity and empower advisors to serve travelers more efficiently, with less back-end work.
  • ...7 more annotations...
  • undergoing an upgrade with better room, rate and rules details as a result of enhanced connectivity with Hilton.
  • Travelport’s desktop tool, Smartpoint, can access a suite of features aimed at simplifying everyday tasks. Enhancements include more customized itinerary quotes in Trip Quote as well as faster Assisted Ticketing capabilities that streamline complex ticketing and exchange tasks for advisors.
  • Travelport+ tools and agency capabilities continues with simplified access to enriched travel content from multiple sources, including NDC (New Distribution Capability) standard content. Travelport says it is the first and only global distribution system (GDS) to sign NDC content distribution deals with three major European airline groups (Air France-KLM, International Airlines Group (IAG) and Lufthansa Group).
  • self-service option for travelers using the new portal allows agencies to preserve resources while offering travelers an improved experience with the ability to easily add extras to their trip, such as adding meals, bags, selecting seats and automatically checking into their flight.
  • Enhanced APIs make it easier for advisors to understand offers and compare brands with similar attributes on a like-for-like basis. Travelport customers will also be able to easily identify upsell offers with NDC and ATPCO fares for a simpler, more modern browsing and shopping experience.
  • Agencies can better manage the hotel bookings they sell with Content Optimizer, a simple self-service rules engine.
  • so agencies can easily create and customize their own content rules.
  • mmoutsatsos on 24 Jan 22
     
    Travelport+ the next-generation GDS platform.
cpaez007

New technology coming to cruise ships in the next few years | Miami Herald - 2 views

www.miamiherald.com/...article188432379.html

shared by cpaez007 on 20 Jan 18 - No Cached
  • Wristbands, which open doors, come for an additional price but are free for children.
  • The app will also have facial recognition to allow crew to identify passengers. Other features include way-finding navigation — like Google Maps for ships, — the ability to make purchases, request services, book excursions and plan daily activities in-app. The MSC for Me app will also offer suggestions based on guest preferences.
  • The Miami-based cruise line announced earlier this month a new Cruise Norwegian app that will allow passengers to check in ahead of their vacation, book excursions, make dinner and show reservations, and purchase drink packages or other amenities. Unlike the Carnival or Royal Caribbean versions, the app doesn’t change the physical embarkation process, but it does offer the option to go paperless with the documentation needed to go aboard.
  • ...11 more annotations...
  • Like Norwegian, it will rely heavily on an app component, that, like Carnival, will also be available on interactive screens around the ship, in addition to mobile devices and stateroom TVs. And, like Royal, MSC will have a smart watch with geo-location that is also connected to the app.
  • In January, Carnival revealed the result of an 18-month project aimed at making the cruise experience more intuitive. Instead of largely relying on a smart phone, the company chose to build a “medallion.” The quarter-sized, two-ounce disc contains passenger information, incorporates geo-location services and is personalized with each cruiser’s name and sail date. It can be carried in pockets or worn on wristbands or pendants for an additional cost.The medallion interacts with the whole of the ship, which will be retrofitted with thousands of sensors and interactive screens, and miles of cable.
  • In the short-term, those innovations will looks like this: Guests will check-in through facial recognition technology — not check-in counters, thus eliminating lines. On board, passengers will be able to sign up for excursions, order drinks and make dinner reservations from a new Royal Caribbean app that also will enable crew to find passengers based on facial recognition. The app will partner with Royal’s WOW Bands, similar to Disney’s MagicBands, to open stateroom doors. And, thanks to RFID tags on luggage, guests will also be able to track the progress of their bags to their rooms. As with Carnival, the more passengers interact with the technology, the better equipped the app will be to offer meaningful recommendations.
  • For example, as guests approach their stateroom doors, the door senses the medallion and unlocks it for them. A digital photo wall senses a passenger’s approach — thanks to the medallion — and adjusts to show the cruiser his or her vacation pictures. After a guest requests a drink, either on an interactive screen, a smart phone or other device, crew can find that passenger wherever he or she is on the vessel because of the geo-location in the medallion.The operating system behind the medallion is Ocean Compass, an online vacation profile that passengers create before sailing, where they input their preferences; during the trip, they can add information via onboard screens and personal devices. Crew can also access passenger profiles in Ocean Compass, allowing them to offer relevant suggestions and address passengers by name.
  • Beyond that, Royal Caribbean plans to add virtual reality and augmented reality into the passenger experience. These concepts might transform cabin interiors with images of a starry night or a peaceful sunset displayed on screens on the walls, ceiling and floors. It could also transform dining by introducing virtual reality glasses that can transform the venue into a new landscape based on the cuisine passengers are eating.
  • But with the new technology will likely come privacy concerns. Much of the software cruise lines are introducing also involves capturing passenger information and using it to curate suggestions about what to do.
  • It’s already happening. In 2014, Starwood Hotels announced plans to start using smart phones as hotel keys, with the help of an app and Bluetooth connection. Hilton this year discussed plans to build a “Connected Room” in 2018, which will allow guests to control features of the room through an app, including lighting, entertainment and temperature.
  • It elevates the experience for everyone, not just the highest paying passengers, and not just on its best and newest units. I think it will become the norm...eventually the cruise industry and, not just the cruise industry, but other places, other tourism [entities].
  • The technology aims to ease irritations: the long lines to embark or disembark, crowded bars, the impersonal feeling of a mass congregation of people.
  • Carnival Corporation, Royal Caribbean Cruises, Norwegian Cruise Line Holdings and MSC Cruises — have all come out with tech that promises to make cruising a less cumbersome experience. Most of it incorporates facial recognition and geo-location.
  • In the next five years, the new normal in cruising is going to be a better-connected voyage that will largely do away with lines and waiting — some of the factors that deter travelers from cruising to begin with.
  • cpaez007 on 20 Jan 18
     
    The article revolves around new technological concepts that the main cruise lines are adding to the cruising experience. While they have heavily focused on the ships hardware, they want to implement new software that will make the experience more enjoyable and simpler for guests to enjoy. Carnival, would like to implement a "medallion" called the Ocean Compass, that is crossover between the Disney Magic Band, and the band seen at the Universal Volcano Bay water park. It fits the Disney aspect, because it holds information,can open doors, and links guest pictures to the technology. It is similar to Universal, because it informs guests of when to attend something, so that they do not have to wait in a line. Royal Caribbean, likes the band idea that Disney presented, and wants to make bands of their own, that have similar functions that the Ocean Compass from Carnival has. In addition, Royal Caribbean wants to expose their guests to Virtual Reality. They hope to create an immersive experience for their guests, from the comfort of their rooms. Norwegian and MSC are mostly developing smart phone applications, that allow guests to check-in, book excursions, and open rooms. It is obvious that Disney developed a great idea with combining a "magical" band and phone application. The concept is so successful, that other players want to utilize the same formula. Let us see how well it works in the cruising industry.
mmdmd99999

Man vs machine: examining the three themes of service robotics in tourism and hospitali... - 0 views

link.springer.com/...s12525-020-00434-3

shared by mmdmd99999 on 07 Jul 22 - No Cached
  • There is a growing need in the tourism and hospitality literature to harmonise service robots and artificial intelligence’s
  • Service robotics and related tourism and hospitality research follow three basic themes: deployment, acceptance and ethical considerations.
  • robot guide at a museum, a bag-drop robot at an airport and a robot chef at a restaurant
  • ...10 more annotations...
  • potential to add $13 trillion to the global economic output by 2030.
  • Crowne Plaza deploys a robotic butler to deliver food and drinks to hotel guests
  • Royal Caribbean Cruises introduced robotic bartenders that mix two drinks per minute from an endless list of cocktail combinations
  • identify four intelligence types: mechanical, analytical, intuitive and empathetic.
  • Service robots are currently perceived as at a disadvantage regarding executing emotionally complex tasks. Consequently, a well-trained human workforce still performs such tasks better
  • point out that service robots should not look too human, because if they do, people will expect them to act like real humans
  • Henn na Hotel in Japan, which is mainly staffed by robots. At the front desk, polyglot robots greet the guests and help them check in or out. A robot stores the guests’ luggage in their rooms, for which they do not need a key, since the hotel uses a face recognition system
  • Of these projected at-risk jobs, it is estimated that automation will put approximately 30% of service and sales workers’ jobs at risk. This risk is projected to triple from 10% in 2027 to 30% in 2037
  • jobs across all industries are at risk.
  • the use of service robots and AI will be competed away in reasonably efficient markets and lead to an overall increase in consumer welfare. Increases in productivity, wealth and income due to AI and robotics should also stimulate the creation of new jobs
  • mmdmd99999 on 07 Jul 22
     
    indepth study on robotics in hospitality, will guests trust robots, will robots replace people, job loss
alomariee98

Nobody likes self-checkout. Here's why it's everywhere - CNN - 0 views

www.cnn.com/...index.html

shared by alomariee98 on 28 Aug 22 - No Cached
    • alomariee98
      alomariee98 on 28 Aug 22
       
      It is really good to know that customers are not the only ones that experience issues with self-check-outs at the stores. They are machines that need to be maintained every so often. I have had my own experience with self-checkout and can see both sides of the story. In my experience which just so happened to be yesterday I did self-checkout in 2 different places. In one of them a customer tried to get away with theft by hovering the scanner over the item and not really scanning anything. In the other instance I kept getting the error message that did not let me keep scanning until the system reverted back to the scanning page. I get how it can be frustrating but I also see that sometimes it is the quickest option. Now with the pandemic like it says on the article some people prefer the no contact option and rather do the things themselves. This disruptive innovation just shows if there are stores that do not have it, they may fall behind because it has already become normal whether you use it or not. It gives people the choice whether or not they want to use it. Bad thing is that it does show less employees working on the floor because of these machines depending on the store. Now its a competition everywhere to have self check-out. An example I know of is the Disney Stores at Disney Springs and inside the parks. If you have the My Disney Experience app you can do mobile check-out without having to make a line for the register. Less contact with an employee.
  • The machines are expensive to install, often break down and can lead to customers purchasing fewer items.
  • higher losses and more shoplifting
  • ...13 more annotations...
  • 29% of transactions at food retailers were processed through self-checkout, up from 23% the year prior
  • work from paid employees to unpaid customers
  • was designed primarily to lower stores' labor expenses
  • Customers scanned their items and put them on a conveyor belt. An employee at the other end of the belt bagged the groceries. Customers then took them to a central cashier area to pay.
  • 52% of shoppers considered self checkout lanes to be "okay," while 16% said they were "frustrating." Thirty-two percent of shoppers called them "great."
  • required regular maintenance and supervision
  • self-checkout leads to more losses due to error or theft than traditional cashiers.
  • Other customers take advantage of the lax oversight at self checkout aisles and have developed techniques for stealing.
  • Stores have tried to limit losses by tightening self-checkout security features, such as adding weight sensors
  • It may simply be too late for stores to turn their back on self-checkout.
    • alomariee98
      alomariee98 on 28 Aug 22
       
      It really is too late to turn their back on self-checkout. It is already part of the store and those who do not use it will get left behind. Sometimes self-checkout is faster but it can be a bit frustrating due to the error messages it may give you. After all, it is still a machine.
  • Store owners have also seen competitors installing self-checkout and determined they don't want to miss out
  • "It's an arms race. If everyone else is doing it, you look like an idiot if you don't have it,"
  • alomariee98 on 28 Aug 22
     
    Disruptive Innovation: Self-checkout
ryanbonifas

FirstEnergy Stadium and Cleveland Browns Charge Ahead with Evolv Technology's AI Weapon... - 1 views

finance.yahoo.com/...d-browns-charge-120000260.html

technology detection screening

shared by ryanbonifas on 26 Aug 22 - No Cached
  • FirstEnergy Stadium is using Evolv Express® to reduce lines at both of its south entrances, the two most-traversed entrances for Browns games, while also providing enhanced security.
  • Built with powerful sensor technology and AI, Evolv Express identifies weapons, enabling security professionals to focus on addressing potential threats and not be distracted by manually screening every fan entering those gates.
  • Evolv data provides Insights® that informs staffing to improve stadium security posture and enable the busiest entrances to be properly managed and supported.
  • ...2 more annotations...
  • By streamlining the entry and security screening processes, fans arrive at the south gates with the ability to not break their stride or open their bags while receiving the highest levels of public safety.
  • Since employing Evolv, the fan entry experience at Lower.com Field has vastly improved, which has led to Evolv becoming its official fan screening provider.
  • ryanbonifas on 26 Aug 22
     
    In the fast pace environment of ingress of guests into an event, life safety is unable to take a back seat. Venues are having to adapt processes to ensure guests do not wait in long lines and go through the antiquated magnetometers and wanding process while keeping a safe environment for the guests.
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