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rhera004

How Augmented Reality Is Revolutionizing Hospitality Industry (From Inside Out) | ARPost - 0 views

arpost.co/...tionizing-hospitality-industry

technology AR

shared by rhera004 on 04 Jun 20 - No Cached
  • Augmented reality gives hoteliers unlimited potential to engage their guests. Since today everyone is carrying a smartphone in their pockets, you can leverage it to connect with your guests deeply.
  • AR has risen as an essential technology for the hospitality industry recently because it allows it to improve the physical environments and experiences and hence the sales.
  • One way in which hoteliers can use AR to boost their offering is by using interactive elements within their hotel rooms. Such experiences can add value to a customer’s stay at the hotel.
  • ...19 more annotations...
  • It is high time now for the hospitality industry to consider building gamification apps to engage their customers. You can create games that help customers win discount coupons of the nearby restaurants or theme parks.
  • Using augmented and mixed reality headsets,  such as Microsoft Hololens, companies can show all this information to the manager and employees in real-time.
  • Many hoteliers have leveraged augmented reality to make the hotel environment more enjoyable to customers. For example, one of the leading hotel chains,
  • Augmented reality can help facility managers to increase their engineers’ productivity and decrease costs to keep them safe. Incorporating AR mobile app into EAM and CMMS solutions can help them work more efficiently.
  • Hoteliers can use this technology to create virtual keys that allow customers to unlock their rooms when they come near one.
    • rhera004
      rhera004 on 18 Sep 21
       
      Incredibly important in collecting consumer generated data
  • T
  • history of the city or video traveling guide.
    • rhera004
      rhera004 on 18 Sep 21
       
      Interesting! I think it would depend on how this tool is used. For example, sounds like it would be perfect in a haunted house!
  • explore the hotel and your other establishments.
    • rhera004
      rhera004 on 18 Sep 21
       
      Can be used for scavenger hunts around the property to engage younger guests
  • Beacon technology is all about providing information to customers when they reach a particular location. It works using Bluetooth technology.
  • The CMMS can provide maintenance and service staff with an automated tool capable of preventive maintenance, scheduling inspections, work orders, managing inventory, and retrieval of recorded data. Technicians can enter various instructions explaining how long a task takes to complete work orders, filter through previous work orders, and closeout of the system.
    • rhera004
      rhera004 on 18 Sep 21
       
      Holding maintenance and technicians accountable for completing tasks in the estimated amount of time will save the property more money in the long run.
  • help them to improve their back-office operations.
  • It will help them to increase their revenue by saving maintenance costs.
  • d
  • eliver a great customer experience.
  • he second one is that you can get more insights by integrating the app with CMMS (Computerized Maintenance Management System) or EAM (Enterprise Asset Management).
  • qszero on 04 Jun 20
     
    This article depicts how AR (augmented reality) is being implemented in the hospitality industry to improve the physical environment and experiences the hotels are offering to the consumer. It provides a real time data feed to customers at the right time and place giving great customer service in the end result. Some examples how it is being implemented is that with AR you are able to transport the customer directly to the room they want to explore in real-time and in real retrospective as if they were there. With the creating of AR apps like "Pokemon Go" hotels can create similar games in which it rewards the customers with discounts and other incentives. So with the rise of technology we can definitely look forward to how technology can hep us prior to our choice of booking experience the outcome of what to expect without leaving the comfort of our living room.
mandalysha

7 Tech and Travel Trends That Will Shape the Hotel Industry in 2023 | By Nicole Dehler - 0 views

www.hospitalitynet.org/...4114401.html

tech hotel travel trends

shared by mandalysha on 29 Jan 23 - No Cached
  • Rising energy costs and persistent inflation will continue to affect guests and hotels alike
  • Many hoteliers are turning to technology to ameliorate some of these pressures. Native-cloud-based PMS platforms, for example, can deliver more power and reliability than traditional on-site PMS platforms
  • 87% of hotels are experiencing a staffing shortage
  • ...10 more annotations...
  • Many hoteliers are turning to technology to add flexibility in hiring, make up for staffing shortages
  • Mobile and kiosk-based self-check-in can be deployed to deliver a convenient and personalized welcome experience with only a skeleton front desk staff
  • Similarly, mobile automation can complete a number of time-consuming administrative tasks, while mobile communication can streamline communication between the front and back-of-the-house, by instantly alerting employees when a room is ready or out of order
  • 2023 will continue to see the rise of blended travel models such as bleisure travel, remote working and digital nomads
  • Investing in a PMS that includes the options for hourly or day-use rates allows a hotel to cater to busy airport travelers, or remote workers
  • Leveraging mobile and kiosk-based check-in and mobile Point-of-Sale (PoS) systems allow hotels to deemphasize the front desk, and transform the lobby into a more communal space for dining, co-working, and socializing.
  • With almost two-thirds of internet traffic originating from mobile devices, hoteliers would be well advised to select a booking engine that is fully optimized for mobile
  • According to McKinsey, 82% of Americans are using some type of digital payments
  • Hotels have taken notice, and have deployed comprehensive payment facilitation platforms that can deliver a secure and seamless payment experience for guests while preserving the mobile-first nature of their stay
  • Savvy hoteliers will leverage an ecosystem model of technological investment, where foundational platforms like the PMS and CRS utilize flexible open-API systems to integrate as many potential third-party applications as possible, with no additional costs to the user
  • mandalysha on 29 Jan 23
     
    This article describes 7 travel and tech trends that are shaping the hotel industry this year. With labor shortages and growing inflation, hoteliers are turning to technology to relieve some pressures like using a native-cloud-based PMS platform, using mobile and kiosk-based self check-in, and using a a more consolidated payment processer that can deliver a more secure and seamless experience for guests.
npate083

5 Ways POS Is Changing (And Why It Matters) - 0 views

www.businessnewsdaily.com/6499-pos-changes.html

pos changing matters

shared by npate083 on 30 Jan 19 - No Cached
  • Businesses have moved from traditional cash registers and stationary credit card readers to iPads and even mobile- or cloud-based POS systems.
  • Breadcrumb, a restaurant cloud-based POS system
  • Square allows businesses to transform iPads and smartphones into a POS system
  • ...22 more annotations...
  • One e-commerce solution is Shopify's POS system
  • the Shopify POS synchronizes and streamlines your financial and product information in a centralized dashboard.
    • npate083
      npate083 on 14 Oct 19
       
      Shared commerce streamlines financial and product information in a centralized dashboard. It provides the user with real-time data and customer insight without having to run reports on multiple systems.
  • real-time data and customer insights
  • without the hassle of running reports on multiple systems.
  • Businesses should consider allowing mobile payments, as customers are shifting away from cash. 
  • businesses don't need any heavy equipment overhauls
  • Mobile credit card processing services (Square, PayPal Here, Flagship ROAMpay) simply require a credit card reader attached to a smartphone or tablet with the necessary mobile app, while mobile wallet providers (Google Wallet, Visa Checkout, Apple Pay) and loyalty mobile apps (Starbucks, Daily Deals) allow customers to pay directly from their smartphones or by using a POS scanner to read barcodes or QR codes on their screens.
    • npate083
      npate083 on 14 Oct 19
       
      Mostly everyone is switching to mobile payment. It is much easier and convenient. As a business, it is vital to have mobile POS system so customers can pay directly from their phone.
  • New POS systems integrate real-time transactions with CRM solutions to help businesses increase sales and boost revenue
  • POS integration lets businesses create client records, CRM tasks and email marketing lists
  • enable businesses to collect all types of customer data from POS transactions,
  • to improve customer experience and acquisition
  • ability to extract valuable information from POS transactions to help business owners make smarter business decisions.
  • POS software tool
  • data-gathering and reporting features
  • Detailed reports include inventory and volume analysis, top-selling items, revenue and profit margin optimization, and staffing needs
  • Toast is a POS system
  • "restaurant operations by combining POS, front of house, back of house, and guest-facing technology on a single platform"
  • "monitor restaurant sales, labor costs, food costs, and more in real time, at home, and on the go with powerful reporting capabilities."
  • , POS systems need more security as the technology advances.
  • (IoT) – the interconnectivity and communication of devices, networks and physical objects over the internet
  • POS systems are more vulnerable than ever to hacks and data breaches
  • US-CERT recommends protecting POS systems by using strong passwords, ensuring you have the latest POS software updates, installing a firewall, using antivirus programs, restricting unauthorized internet access (such as for purposes other than POS transactions) and disabling remote access to POS systems.
  • samanthapoorman on 30 Jan 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
  • npate083 on 14 Oct 19
     
    This article sums up the ways in which POS is currently changing. These ways include by using shared commerce POS systems, mobile POS systems such as Square and PayPal, integrated real-time transactions with CRM solutions, and POS security. 
gaby bestulich

POS: Emerging Technologies | HotelierMiddleEast.com - 1 views

www.hoteliermiddleeast.com/0642-pos-emerging-technologies

shared by gaby bestulich on 27 Feb 12 - No Cached
YUNTING CHEN liked it
  • gaby bestulich on 27 Feb 12
     
    This article goes into the advantages of having a POS system on property. Having a POS system helps in the department of revenue management. It is important to have a POS system because it connects front of house, back of house, and the sales operations. The article also goes into the future development of the POS systems in the industry.
fotan001

POS Integration Becoming a "Must-Have" | News | Hospitality Magazine (HT) - 1 views

hospitalitytechnology.edgl.com/...on-Becoming-a--Must-Have-94389

shared by fotan001 on 28 Aug 14 - No Cached
    • fotan001
      fotan001 on 28 Aug 14
       
      I found this piece interesting because it is pointing to a foreseen change taking place with POS systems in the near future, one that will be bigger than anything that's happened previously. The integration of new capabilities to the Point of Sales will benefit both front of the house and back of the house (kitchen) and have a significant impact on Restaurant business. In the past, in order to change or integrate better resources to the existing POS system the APIs (application programming interfaces) had to be compatible or made by the same company as the POS system. This would not be the case as more and more POS vendors are pushing to a more shared platform so their API's are available to developers (for instance, developers of apps or apps platforms). While for now, it is still easier to stick to the usual POS provider and buy whatever application has been created by said POS provided, this does not appear to be the way future business is heading. I view it as having an iPad and not necessarily having to buy Mac cover, but a more generic one that fits it perfectly and is the right color and size you were searching for.  
Jenna Wieland

'The Most Exciting Thing to Happen to a Hotel' Will be Introduced at HITEC! - 3 views

About DigiValet DigiValet is a convergence platform which interfaces with in room amenities, back of the house services and the hotel management services. It brings all of these on one common plat...

started by Jenna Wieland on 03 Jun 12 1 follow-up, last by Jenna Wieland on 03 Jun 12
cmick006

Hackers Target WHO, COVID-19 Research Firm with Cyberattacks - 0 views

healthitsecurity.com/...esearch-firm-with-cyberattacks

shared by cmick006 on 22 Jun 20 - No Cached
  • The Office for Civil Rights recently warned healthcare providers that hackers have increasingly impersonated health agencies tasked with the Coronavirus response, as well as the FBI and the Department of Justice.
  • , healthcare organizations need to be reviewing and discussing their data protection strategies as more work shifts into the remote environment to ensure they’re protected in the event of a compromise.
  • “It is a critical time to make sure all your data is backed up, especially as many of the company assets are moving out of the office,” he added. “If it’s critical to always have your systems running and you could not afford the downtime to rebuild your systems, you need more than just cloud backup and would need to implement a disaster recovery solution to continue your operations with minimal downtime.”
  • cmick006 on 22 Jun 20
     
    Cyberattacks on health organizations. These organizations need to implement better data protection. Personal and medical data has been hacked and there is a continuous effort put forth to breach the systems that house this information. With more and more companies researching potential vaccines and remedies for Covid, now more than ever, organizations must have more than just cloud backups; disaster recovery plans should include offsite backups at a minimum.
abroo041

Pros and Cons of IoT Trends in Hospitality | Smart Meetings - 0 views

www.smartmeetings.com/...iot-trends-hospitality

shared by abroo041 on 11 Jun 20 - No Cached
    • abroo041
      abroo041 on 11 Jun 20
       
      This article discusses the pros and cons of technological advances in the hospitality industry. The pros vary from safety to personalization for guests. The largest con discussed is the possibility for hackers to intrude from multiple technological platforms. The article concludes that technological advancements are necessary in hospitality and that they are the future of our industry. Instead of being afraid, industry leaders must take the necessary precautions to ensure the best and safest use of these advancements.
  • Personal data can be used to provide a special touch to hotel guests and make their stay special.
  • By keeping up with smart home technology, they can help guests feel comfortable and make accommodations for their needs.
  • ...7 more annotations...
  • uses sensor data to recognize hazardous trends and alert the appropriate maintenance engineer before the issue escalates.
  • Mobile can be seen as a front and back-of-house application.
  • “IoT has the power to increase guest satisfaction, decrease unnecessary costs and labor and increase productivity.”
  • As the IoT market matures, vendor consolidation will likely occur, creating a smaller number of vendors with more cohesive system offerings.
  • Each device incorporated into a hotel’s digital infrastructure can be exploited by hackers.
  • That being said, one incident shouldn’t lead hotels to fear IoT in hospitality or all together. IoT is the way of the future and it’s unavoidable.
  • It’s a way to increase customer satisfaction and be ahead of the competition while still preparing for the worst situation that could happen.
nathaliro

3 Ways A.I. Is Transforming the Hospitality Industry | Inc.com - 0 views

www.inc.com/...ence-hospitality-industry.html

hospitality

shared by nathaliro on 18 Sep 22 - No Cached
  • 3 Ways A.I. Is Transforming the Hospitality Industr
  • Few industries have been hit as hard by the pandemic as the hospitality industry.
  • According to a January 2022 study by the National Restaurant Association, 74 percent of restaurant operators said their business is less profitable now than it was before the pandemic, and 63 percent of operators said that their sales volume in 2021 was lower than in 2019.
  • ...10 more annotations...
  • Artificial intelligence could help hospitality businesses that are understaffed and tight on cash. Several companies now offer A.I.-based solutions to improve and streamline both guest experiences and back-of-house operations, including inventory and supply chain management, menu optimization, guest profiles, and crowd control.
  • 1. Streamlining data analysis.
  • CrunchTime, an operations platform founded in 1995, works with restaurant chains of all sizes to simplify operations using A.I. and machine learning
  • One of the reasons restaurants are ripe for A.I. implementation is that a single transaction can produce a significant amount of data, such as how many guests are in a restaurant at any given time, what they're buying, how much they're buying, and how they bought it, according to CrunchTime founder Bill Bellissimo.
  • 2. Personalizing the guest experience. 
  • Cendyn, a hospitality-focused software company, offers a cloud-based software platform that centralizes data produced by hotels and allows clients to personalize and optimize the guest experience by tailoring interactions and experiences to individual guests. 
  • From planning and researching a destination to booking, arriving, and departing, "you're typically interacting with around a dozen different systems, and you're leaving a tremendous amount of data in your digital wake," says Sullivan.
  • "One of my pet peeves is when you go to a hotel where you've stayed 50 times before, and the first thing the concierge asks is, 'Have you stayed with us before?'" says Sullivan.
  • 3. Automating crowd control. 
  • The Omnico Group, a customer engagement technology company focused on theme parks, casinos, and zoos, provides clients with technology to give operators a full view of each attendee's journey through their parks to boost spending and personalize the customer experience.
anonymous

Libation automation: L.V. investors' Smartender mixes cocktails at touch of a button - ... - 2 views

vegasinc.com/...las-vegas-investors-smartender

Smart Bar Technology Automation Investors

shared by anonymous on 11 Jan 17 - No Cached
  • Fieldman’s target customers include movie theaters, casinos, restaurant chains and stadiums, not local bars. He’s going after clients that can easily afford his product and might want it to serve a few thousand drinks a day, whether it’s helping order-slammed bartenders out front, making drinks in the kitchen for servers to pick up, or wheeling it poolside at a hotel.
  • The machine makes one drink at a time, whereas bartenders can line up several glasses at once to fill up, said Aria bartender Nick Houck, a member of Local 165’s executive board
  • Fieldman said the Smartender cannot replace all bartenders. However, he said it could “eliminate some labor costs in certain environments,” such as replacing a back-of-house service bartender or an extra bartender who’d be out front on busy nights to help fill orders.
  • anonymous on 11 Jan 17
     
    This article discusses the different environments in which a Smart Bar may be functional and efficient.  It intelligently discusses both sides, positive and negative of the Smart Bar and defends itself against trying to take away bar tender positions.
  • aquaholic1371 on 12 Jan 17
     
    As with any new technology, I believe this product must find its niche. I don't believe that it will replace a face to face bartender in every situation. In areas where the customer needs to "grab a drink and go" (i.e. Theaters, Stadiums, Hotel Lobbies, etc) I think this is an excellent option. This system cannot completely replace a bartender, but it can make a drink quickly and accurately in situations where that is all that is required. This system cannot upsell, suggest particular menu items, create complex or frozen drinks, communicate with a lonely customer, etc. I believe that there is a tremendous market for a product like this, and, as a former bartender, I am jealous that I didn't come up with this idea myself.
  • acarter001 on 14 Jan 17
     
    Fieldman's intentions for the target audience for this technology may be overstretching the capabilities. I do see the movie theaters as a great option for this product. Certain areas of casinos and stadiums as a possibility for locations, such as the poker room areas in casinos or boxes in stadiums would be good locations too. I would see volume of business being the biggest enemy of this technology.
glope143

Aptech Computer Systems Announces Strategic Partnership with Inova Payroll - 0 views

www.hospitalitynet.org/...4087434.html

accounting technology software

shared by glope143 on 04 Jun 18 - No Cached
  • Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.
  • Aptech Computer Systems, Inc., one of the leading hospitality accounting and business intelligence technology companies, announced a strategic partnership with Inova Payroll, a national payroll and human resources service provider.
    • glope143
      glope143 on 04 Jun 18
       
      As discussed in the first video lecture, accounting within the hospitality industry can define many different functions, from back of house and point of sale, to data mining and backups. Aptech Computer Systems, Inc. is expanding their services to include payroll and HR capabilities by partnering with Inova Payroll.
  • ptech customers who select Inova's payroll and HCM technology will be able to view payroll expenses in Aptech's accounting systems, PVNG and Profitvue, and see labor information in Aptech's hospitality business intelligence application, Execuvue®.
    • glope143
      glope143 on 04 Jun 18
       
      The integration of Inova Payroll with Aptech's systems sounds very much like a connection and collaboration that would be listed on a Request for Information should Aptech be prompted to provide one for a potential client. The customer in this scenario might find it prudent to know about this partnership if they already use Inova Payroll as their HR system, are looking to replace their current system, or have had a bad experience with Inova and prefer to stray away from any connections.
  • ...1 more annotation...
  • "I think our customers will appreciate Inova's industry experience and benefit from the automated flow of data between our systems in managing their businesses. Both companies started out as boutique, customer-centric businesses. Our companies also share a passion for providing a smooth customer experience that will benefit our mutual clients."
    • glope143
      glope143 on 04 Jun 18
       
      This quote from Cam Troutman, VP of Aptech, details how important it is for their company to expand into other markets by providing additional services for their clients. It is important to also note that both Aptech and Inova specialize in the hospitality industry, making them aware of specific needs for a hotel or restaurant.
natashacastro

Loyalty360 - What Are "Winning" Restaurant Brands Doing to Drive Positive Customer Loya... - 0 views

www.loyalty360.org/...estaurant-brands-doing-to-driv

shared by natashacastro on 11 Oct 17 - No Cached
  • Shifting spend from maintaining old POS and back-office systems to next-generation omnichannel customer engagement, ordering, and loyalty systems. Today, actionable analytics and segmentation is a challenge for many operators. Restaurants need to invest in the expertise required to make the transition if they are going to keep pace.
  • The fast food giant is now playing catch-up on mobile ordering, mobile pay, and curbside pickup, which won’t be rolled out until the end of 2017.
  • capturing guest data across all signals and using this data to drive spend, frequency and brand loyalty. For example, by analyzing all orders – in-house and third-party data, restaurant operators can segment and market to their guests. They can personalize and upsell in real-time using location-based / check-in features. They can recognize and reward their loyal customers.
  • natashacastro on 11 Oct 17
     
    I liked this article because it actually discusses something I thought about for the discussion board. POS systems, can create ways for guests to easily access what they want, quickly get it and have the opportunity to receive loyalty perks and promotions via APPs. Fast casual restaurants such as Little Caesars just introduced a self service and mobile order pickup stationed called the "pizza portal" which i think is effectively reaching their target market. The usage of POS is restaurant brands are having a major positive effect and creating stronger brand loyalty, especially with the generation CX taret.
khadija2050

5 Key Steps to Managing Restaurant Theft and Fraud | QSR magazine - 0 views

www.qsrmagazine.com/...ing-restaurant-theft-and-fraud

key steps managing restaurant theft fraud magazine

shared by khadija2050 on 05 Jul 20 - No Cached
  • Employee theft accounts for around 75 percent of restaurant losses
  • The National Restaurant Association estimates that employee theft accounts for around 75 percent of restaurant losses.
  • MonitorNumbers never lie. Find a way to track transactional data from your Point of Sale (POS) and Back-of-House (BOH) systems. Through ancient spreadsheet methods or with an external system that integrates data from all sources, you need to collect and monitor your data.
  • ...9 more annotations...
  • With your data, pinpoint odd situations
  • This information should be flagged because it's potentially problematic.
  • MeasureTrack the incident for prevention and reference.
  • RouteOnce you have detected a possible incident, depending upon your position, whether it’s a restaurant manager, district or regional manager, inform the appropriate management.
  • Managing fraud is a continual process, and you need the tools to record events and the data to keep track of unresolved issues.
  • The solution should automatically route possible issues to the person most capable of investigating them. As they do the investigation, the system should allow them to record the resolution they feel is best for the situation. And the system should give you an up-to-the-minute account of where all the detected issues stand.
  • Numbers never lie. Find a way to track transactional data.
  • As a restaurant operator, you must realize that your employees may be behind your recent food and beverage losses or the POS manipulation scheme you can't seem to pinpoin
  • if you have a comprehensive loss management system in place, there is a higher chance theft will be deterred and detecte
  • khadija2050 on 19 Oct 20
     
    the article highlights major keys that managers should keep an eye on in order to identify theft fraud at restaurants
ivettemackliff

https://www.hospitalitynet.org/opinion/4111247.html#void - 4 views

As technology has been rapidly growing within the hospitality industry, so has the impact. The article covers the basis of how all information and telecommunications systems are now categorized int...

technology Hospitality hotel software business tech travel

started by ivettemackliff on 29 Aug 23 no follow-up yet
anonymous

Top 5 Environmental Management Strategies Affecting Your Hotel's Bottom Line - 0 views

Every business wants to save.Hotels are one of the hospitality industries that look into having physical plant technology operations.More and more guests are also engaging in going "green" with new...

technology hospitality hotel tech solution green

started by anonymous on 21 Nov 13 no follow-up yet
nicolasdepinto

Streamlining Personalization with a PMS & Master Digital Wallet - 0 views

www.hospitalitynet.org/...4095799.html

technology PMS hospitality mobile

shared by nicolasdepinto on 16 Feb 20 - No Cached
  • nicolasdepinto on 16 Feb 20
     
    The article discusses how the inclusion of mobile platforms into hotels PMS and Master digital wallets have streamlined back of the house operations and the guest experience. Mobile PMS allows guests to check in/out, unluck doors, make requests, check information, and make payments all from their mobile devices, which enables employees more time to provide a more personalized service to each guest. Mobile Payment is an important part of a complete mobile guest experience and Master digital wallets can integrate various payment methods to a hotel's booking engine, POS and PMS that adds to the convenience and personalization of the guest stay.
aquin206

How robots, AI, and augmented reality are taking over restaurants - 0 views

www.nrn.com/...ity-are-taking-over-food-world

shared by aquin206 on 02 Feb 23 - No Cached
  • droids, drones and augmented reality are ready to exit the test phase stage and become must-have tech solutions for restaurant operators.
  • robotic cooking systems and are making the move from not only cashless but cashier-less operations.
  • it all exists; this is not yet-to-come technology
  • ...7 more annotations...
  • AI, virtual reality, augmented reality, autonomous vehicles, and face recognition technologies all exist today. What’s different today is we’re in the age of convergence: Suddenly you can get all of these technologies to talk to one another in real time.
  • We’re testing back of the house robotics and artificial intelligence
  • reducing a few labor hours, but actually taking entire bodies out of the operation,
  • 24-hour food service operations delivered by autonomous vehicles
  • drone delivery.
  • delivery cost is about 30% less expensive than what the traditional third-party delivery aggregators charge.
  • drone delivery could be a new way to reward loyalty:
  • aquin206 on 02 Feb 23
     
    This article focused in how robots, specially drones, will affect the food industry. Drone delivery services are already being tested in Los Angeles which costs 30% less than traditional deliveries. In addition to drone delivery, by using cashless transactions and lowering labor hours, food delivery services could be used twenty four hours a day.
Brittany K. Ward

http://nrn.com/latest-headlines/wait-list-management-software-improves-restaurant-opera... - 0 views

Wait-list management software improves restaurant operations

shared by Brittany K. Ward on 25 Nov 13 - No Cached
  • Brittany K. Ward on 25 Nov 13
     
    Operators of restaurants are excited about new wait-list management software. The software allows for restaurants to use tablets technology to create a more efficient wait-list, in-turn improving restaurant operations. The employee enters the name, party size, and any other important information. Then the software prioritizes the seating by the amount of time a party has been waiting. The program also generates estimate wait times and has the capability to notify the guest when their table is available. The software goes as far as allowing for the guest to text back how long it might take them to return to the restaurant, if wondering off-site, or for them to cancel the reservation allowing other wait-lister's to be seated. Many establishments such as Red Robin, Texas Roadhouse, and Yard House now use this wait-list management software. They report that the software improves wait times by almost half. It allows for auto calls and text to communicate with guests on the wait-list. It also improve ticket flow to the kitchen all of these combine reducing the wait times. All in all the software has improved restaurant operations for these establishments utilizing the wait-list management software.
lismarycedeno1

Quore is Helping Hotels Deliver Exceptional Pool Experiences - 0 views

lodgingmagazine.com/r-exceptional-pool-experiences

hotels pool technology helping

shared by lismarycedeno1 on 18 Sep 19 - No Cached
  • Quore, a hotel workforce communications platform used by more than 3,900 hotels (including 560 management companies and 80 hotel brands in 29 countries) is helping operators ensure that their pools, hot tubs and spas meet water safety standards by automating the water-testing process within its Pool Readings module.
  • enables hotel engineers to test a pool’s chlorine, pH, alkalinity and calcium levels at least twice daily, as well as water temperature and GPM (gallons per minute) and PSI (pound-force per square inch) flow rates.
  • identify if the pool water is safe for guests’
  • ...7 more annotations...
  • The Quore Pool Readings module enables anyone in the company with access to Quore – from the owner to the area director – to see our daily pool chemistry,”
  • Quore doesn’t allow someone to back date reports.
  • helps with staff training and provides my team with a good education on pool chemistry.
  • one in five American adults admits to relieving themselves in the pool.
  • Quore Pool Readings module is a standard feature within the Quore platform, and the Recurring app that houses it is also being used by hotels to record boiler, water meter and electric meter readings, making the app an invaluable preventive maintenance tool property wide.
  • Flag tasks to be performed and send reminder prompts • View the chemical state of water areas and compare it to days, weeks, months, years prior • Measure the turnover rate of water to see how quickly it is circulating • Compare data from multiple bodies of water simultaneously
  • making a huge difference in keeping pools chemically safe and guests happily enjoying the experience.”
  • lismarycedeno1 on 18 Sep 19
     
    A hotel workforce communications platform named Quora is helping operators ensure that all their pools, hot tubs, and spas meet water safety standards within a Pool Readings module. The recurring app enables hotel engineers to test a pool/s chlorine, PH, alkalinity, and calcium levels as well as water temperature and PSI flow rates identifying if the pool water is safe for hotel guests. 
kgill017

Travelytix Inc. Pilots New Guestfriend Service | Business Wire - 0 views

www.businesswire.com/...tix-Pilots-Guestfriend-Service

shared by kgill017 on 21 Nov 16 - No Cached
  • kgill017 on 21 Nov 16
     
    This article describes Guestfriend app which is a Back of House software for hotel companies that can handle preventative maintenance, project management, asset management, housekeeping supervision, and response-dispatch coordination.
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