https://www.hospitalitynet.org/opinion/4111247.html#void - 4 views

• 
  #1 ivettemackliff on 29 Aug 23

   

  As technology has been rapidly growing within the hospitality industry, so has the impact. The article covers the basis of how all information and telecommunications systems are now categorized into four major categories and the impact overall of IT. The four major categories are the following: Labor costs and related expenses, cost of services, system expenses and other expenses such as operating supplies, training, system storage and optimization, uniforms, and travel. It initially originated in the back of the house departments. However, as technology continued to evolve, it became a more guest-like interaction. IT within the hospitality industry is not a major cost in comparison to the revenue according to these recent findings. The article suggests a way to control these costs is to perform an IT inventory diagnostic. This would evaluate the hotel's current service plans and invoices. IT is crucial in any industry but mainly in larger establishments like hotels for example. IT can quickly identity billing errors and recovery capital, provide mark-to-market on information and telecommunication services with a purpose to re-negotiate contracts and show alternate options to consider.
  Interesting Findings
  In 2021 at the 2,600 hotels studied, the IT department expenses average $766 per available room. In comparison to the department expense ratio, this is the lowest among all undistributed departments. From 2015 through 2021, the higher percentage cuts occurred in labor followed by phone and system costs. However, the cost of internet service has been increasing since 2015.

   

  <div class="cArrow"> </div><div class="cContentInner">As technology has been rapidly growing within the hospitality industry, so has the impact. The article covers the basis of how all information and telecommunications systems are now categorized into four major categories and the impact overall of IT. The four major categories are the following: Labor costs and related expenses, cost of services, system expenses and other expenses such as operating supplies, training, system storage and optimization, uniforms, and travel. It initially originated in the back of the house departments. However, as technology continued to evolve, it became a more guest-like interaction. IT within the hospitality industry is not a major cost in comparison to the revenue according to these recent findings. The article suggests a way to control these costs is to perform an IT inventory diagnostic. This would evaluate the hotel's current service plans and invoices. IT is crucial in any industry but mainly in larger establishments like hotels for example. IT can quickly identity billing errors and recovery capital, provide mark-to-market on information and telecommunication services with a purpose to re-negotiate contracts and show alternate options to consider. <br /> Interesting Findings <br /> In 2021 at the 2,600 hotels studied, the IT department expenses average $766 per available room. In comparison to the department expense ratio, this is the lowest among all undistributed departments. From 2015 through 2021, the higher percentage cuts occurred in labor followed by phone and system costs. However, the cost of internet service has been increasing since 2015.</div>

  ...

  Cancel

To Top