As technology has been rapidly growing within the hospitality industry, so has the impact. The article covers the basis of how all information and telecommunications systems are now categorized into four major categories and the impact overall of IT. The four major categories are the following: Labor costs and related expenses, cost of services, system expenses and other expenses such as operating supplies, training, system storage and optimization, uniforms, and travel. It initially originated in the back of the house departments. However, as technology continued to evolve, it became a more guest-like interaction. IT within the hospitality industry is not a major cost in comparison to the revenue according to these recent findings. The article suggests a way to control these costs is to perform an IT inventory diagnostic. This would evaluate the hotel's current service plans and invoices. IT is crucial in any industry but mainly in larger establishments like hotels for example. IT can quickly identity billing errors and recovery capital, provide mark-to-market on information and telecommunication services with a purpose to re-negotiate contracts and show alternate options to consider.
Interesting Findings
In 2021 at the 2,600 hotels studied, the IT department expenses average $766 per available room. In comparison to the department expense ratio, this is the lowest among all undistributed departments. From 2015 through 2021, the higher percentage cuts occurred in labor followed by phone and system costs. However, the cost of internet service has been increasing since 2015.

150 million users are hosting their properties in over 65,000 cities across the globe. Currently Air BNB is a $31 billion company. The company quickly became a hit mainly because it operated in unregulated areas unlike hotels who must adhere to certain regulations. Cities have started speaking up regarding this new concept. Just to name a few, cities like Los Angeles, Amsterdam and Paris have managed to restrict Airbnb rentals. The company was truly impacted when San Francisco placed a restriction on short-term rental. More and more cities are placing these restriction pushing Airbnb's CEO Brian Chesky to announce a loyalty program. The program will allow potential guests to see hotels on its website and match guests with accommodations. According to the article, it's unpredictable what the turnout will be considering the majority of Airbnb guest use the platforms only a few times a year. The American Hotel and Lodging Association is opposed to this plan of action CEO Brian Chesky has announced. He firmly believes this is another scheme from Airbnb and another tactic to evade industry regulations. Airbnb isn't considered a disruptive innovation solely on the fact that its pulled revenue from the hotel industry but also avoiding the same regulations placed on the industry.

150 million users are hosting their properties in over 65,000 cities across the globe. Currently Air BNB is a $31 billion company. The company quickly became a hit mainly because it operated in unregulated areas unlike hotels who must adhere to certain regulations. Cities have started speaking up regarding this new concept. Just to name a few, cities like Los Angeles, Amsterdam and Paris have managed to restrict Airbnb rentals. The company was truly impacted when San Francisco placed a restriction on short-term rental. More and more cities are placing these restriction pushing Airbnb's CEO Brian Chesky to announce a loyalty program. The program will allow potential guests to see hotels on its website and match guests with accommodations. According to the article, it's unpredictable what the turnout will be considering the majority of Airbnb guest use the platforms only a few times a year. The American Hotel and Lodging Association is opposed to this plan of action CEO Brian Chesky has announced. He firmly believes this is another scheme from Airbnb and another tactic to evade industry regulations. Airbnb isn't considered a disruptive innovation solely on the fact that its pulled revenue from the hotel industry but also avoiding the same regulations placed on the industry.