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Marisa Chauvet

Analogic - Checkpoint and Baggage-Screening Security Imaging Systems - 1 views

This article talks about Analogic that is a growth-oriented, high-technology signal and image-processing company that provides products and services to the aviation security industry and growing me...

started by Marisa Chauvet on 14 Jul 13 no follow-up yet
henderson_goh

IATA - Radio Frequency IDentification - 0 views

www.iata.org/...rfid

Technology hospitality software business tech travel solution mobile airlines

shared by henderson_goh on 24 Jul 22 - No Cached
  • henderson_goh on 24 Jul 22
     
    Highlights: -RFID for baggage tracking provides the data that allows airlines to efficiently track the bag through all airport processes. -With IATA's Resolution 753 now in effect, airlines have started to implement baggage tracking. -IATA recommends the use of the RFID technology, which is much more effective that the bar code technology mostly in use currently. -RFID also meets passenger expectations for real time tracking of baggage.RFID uses -Radio-frequency electromagnetic fields to transfer data that uniquely identifies each bag. -RFID does not require line of sight to the bag, and so can identify many bags at once. -The most common type of RFID used in the aviation industry is passive Class 1 Gen 2 Ultra High Frequency (UHF).
  • henderson_goh on 24 Jul 22
     
    Summary: This article talks about Radio Frequency Identification (RFID) system in the aviation industry. The aviation industry uses RFID system to track checked baggage throughout the airport. This system is endorsed and strongly recommended by the International Air Transport Association (IATA). Many air travelers also appreciate this system because it gives them real time tracking of their baggage. They normally able to do so via the airline's application on their smart phones or tablets. The passive ultra high frequency RFID is the most common type of system used in the aviation industry.
mellakygg

Cloud Computing Is Crucial To The Future Of Our Societies -- Here's Why - 0 views

www.forbes.com/...of-tomorrows-intelligent-world

cloud computing cloud

shared by mellakygg on 20 Jan 19 - No Cached
  • Cloud will provide the digital infrastructure of tomorrow’s cities, where an estimated 6 billion of the world’s population will live by 2045. Smart elevators and parking lots, driverless cars and drone taxis, trains and subways, farms and power plants -- all will be safer and better managed, thanks to the cloud’s ability to store and analyze data.
  • The cloud will also be transformative for companies, especially small and mid-sized businesses, as data analytics, artificial intelligence and other capabilities become available as services.
  • A utilities cloud will automatically repair faults in the power grid to ensure that homes and businesses get the electricity they need.
  • ...6 more annotations...
  • A commercial aviation cloud will help airlines manage ground operations such as maintenance, fueling, baggage handling, and cabin cleaning, thereby increasing efficiency and helping flights take off on time.
  • A banking cloud will let financial institutions scan thousands of transactions per second to prevent fraud.
  • The cloud will also help society cope with growing volumes of data. This includes applications like high-definition video, which Huawei estimates will account for 89% of individual user traffic by 2025.
  • The cloud will support emerging technologies such as artificial intelligence and help them to adapt to new platforms such as mobile. When smartphone sales overtook sales of PCs in 2011, mobile became the world’s largest computing platform. Naturally, AI has made its way into phones.
  • Because inference needs to process data in real time, all the time, even tomorrow’s super-advanced smartphones won’t be able to meet the computing demands imposed by AI. They’ll have to rely on the processing power of the cloud.
  • In particular, video will feature prominently in tomorrow’s vehicles, providing in-car entertainment, enhancing road safety by allowing drivers to “see through” other vehicles, and making cars more secure. To thwart burglars, vandals and car thieves, many cars now have multiple security cameras. Video footage can be stored on a secure digital card inside the car or beamed up to the cloud.
  • mellakygg on 20 Jan 19
     
    The cloud will provide the digital infrastructure for the cities of tomorrow, where an estimated 6 billion of the world's population will live by 2045. A commercial aviation cloud will help airlines. A utilities cloud will automatically repair faults in the power grid to ensure a smooth supply of power to homes and businesses. A banking cloud will scan thousands of transactions per second to prevent fraud. The cloud will help society cope with growing volumes of data. High definition video will account for 89% of individual user traffic by 2025, of which image and video content will be for non-entertainment purposes. The cloud will support the emerging artificial intelligence technologies which will be adapted to mobile use, notably the cell phones which overlook PC sales in 2011. Although driverless cars are still a ways off, it will be realized soon, thanks to the power of the cloud.
atutt002

Are you ready to create and manage a green travel policy? | PhocusWire - 1 views

www.phocuswire.com/green-travel-policy-tips

technology hospitality travel green

shared by atutt002 on 09 Jun 20 - No Cached
  • Without going into technical details, it seems widely accepted that aviation accounted for around 900 million tons of CO2 emission (CO2E) in 2018 equal to an estimated 2.4% of total global emissions (12% of total transportation-related CO2E), and this number is sadly forecast to triple to more than 2,700 million tons of CO2 by 2050.Despite the fact that airlines have become significantly more fuel efficient, we are experiencing a dramatic growth in total aviation emission as the number of planes flying more hours per day keeps growing much faster than the gains made in fuel efficiency.However, because most of the emission happens at high altitude during the actual flight, the “net emission impact” is considered by experts to be twice that number and then further increased due to the amount of energy that goes into production of aviation fuel.
  • Define your travel program targets for CO2E per day, month, quarter or year
  • Select travel services based on emission rather than price
  • ...6 more annotations...
  • Simplify CO2E offset models
  • Carbon traveler program
  • Traveler behavior changes
  • Green airports
  • Avoidance of short‐haul travel
  • creating a basic model for calculating your CO2E in 2020 if you are a buyer and establishing some credible data points for your customers to use if you are a supplier.
  • yijingyang on 09 Jun 20
     
    The CO2E in travel industry is very high. Author provides serval ways for both buyer and supplier to design a green travel program. These solutions including personal travel plan, CO2E offset models, booking method, CO2E assign, green travel service, behavior changes, and airports designs.
ldevaul

How the travel industry can fight back against cyberthreats | SmartBrief - 1 views

www.smartbrief.com/...ight-back-against-cyberthreats

security malware spam training hospitality COVID-19 hotel travel cyberthreats phishing Technology

shared by ldevaul on 11 Oct 21 - No Cached
  • Travel and hospitality businesses have become lucrative targets in recent years for cybercriminals who have stolen from the industries in attacks that often take more than half a year to identify.
  • In the past three years alone, the hotel industry has faced 13 serious attacks, according to an IntSights study.
  • The travel and leisure sectors suffered a 155.9% year-over-year rise in suspected online fraud attempts worldwide in the second quarter, according to a TransUnion study, compared with a 16.5% increase in overall alleged intrusions.
  • ...21 more annotations...
  • The hotel industry attracts cybercriminals because it handles so many financial transactions in so many countries.
  • The top threat to hotels is phishing, a scam in which hotel guests may receive fake phone calls claiming to be from the front desk. The caller could claim that there is an issue with the credit card on file and that they need to re-verify the payment method. 
  • DarkHotel hacks are another significant threat. These target travelers via hotel Wi-Fi. Digital certificates are sent to guests, like a familiar adobe update, which will retrieve sensitive information. Hotel chains are combating these hacks by suggesting that guests use a virtual private network.
  • Malware (malicious software) is something criminals email employees, under the guise of the attachment or link looking innocent or legitimate. But when the user opens the file or clicks on the link, their system (and more) can be hacked into by the criminal.
  • IT department should routinely update operating systems and back up data and files, and every employee should double-check sources when asked for software administrative permissions. Also, strong firewalls can limit bad traffic and provide security. 
  • Software and hardware can help prevent breaches, but employee training is also an essential part of any hotel’s cybersecurity.
  • only around 35% of airlines and 30% of airports are prepared for cyberattacks.
  • “Guests can enroll in a service called WebWatcher, which monitors the sites where personal information may be shared and alerts guests if evidence of their personal data is found,”
  • Hotels are not alone in being targeted by cybercriminals: The airline industry has faced serious cyberattacks as well, and many airlines still aren’t equipped to handle them.
  • In 2018, a Marriott reservation system was hacked. More than 500 million customer records, including credit card information and passport numbers, were stolen. The company said the hack went back four years prior to the discovery and, when it was noticed, the company started using computer and mobile device monitoring software.
  • "The proliferated effect of the attack on SITA is yet another example of how vulnerable organizations can be solely on the basis of their connections to third-party vendors,"
  • The aviation industry faces dangers such as ransomware and distributed-denial-of-service attacks. Following the SITA attack, HackerOne solutions architect Shlomie Liberow stressed that airlines need to prepare for the worst. 
  • traditional enterprises like airlines have always been an attractive target since few are digital-first businesses, and therefore have relied on legacy software, which is more likely to be out-of-date or have existing vulnerabilities that can be exploited."
  • The airline industry needs to keep third-party vendors in check when it comes to protecting information. Given the high stakes involved, experts suggest that blind trust is not an option. 
  • “You simply cannot know whether your third parties meet your company’s security controls and risk appetite until you’ve completed a full vendor security assessment on them,
  • It’s important to note that the best practice is not a ‘one-and-done’ activity, but through real-time, continuous monitoring.”
  • In 2015, hackers targeted Polish airline LOT’s ground operations system, affecting 1,400 passengers. The hackers made it impossible to create flight plans and flights. It was the first attack of its kind, and it caused concern about cyberattacks one day remotely taking control of planes.
  • To address the threat, the standard advice is to back up and store data in multiple places, including off your physical premises, and have one copy of it be offline
  • Multifactor authentication and long, complicated passwords will take longer to crack. Updating and patching systems regularly helps companies avoid being victimized when a new exploit is discovered.
  • Treating cybersecurity as a companywide concern, not an IT concern, encourages each employee to take ownership of their actions and knowledge and to seek help proactively instead of making an “innocent” mistake that costs the company millions of dollars.
  • Finally, companies should avoid simply throwing money at the problem: Not all cybersecurity solutions work together, which wastes money and increases the risk of a breach.
  • ldevaul on 11 Oct 21
     
    This article discusses ways that the travel industry can combat cyberthreats. The main cyber concern for hotels' is phishing, which is a scam that collects credit card information by pretending to be apart of a hotel's front desk staff. The article mentions that IT departments should do routinely updates to operating systems and back up data and files. Employees should also be trained to help prevent data breaches. The author briefly touched on what to do when your hotel system is hacked and even dives into how the airline industry is still very unequipped to handle cyberattacks and threats. This is a great read to learn how to keep up with best security practices in the hospitality and tourism industry.
Jennifer Koren

Airlines' New Online Marketing Strategies - Articles - Executive Travel - 0 views

www.executivetravelmagazine.com/...ew-online-marketing-strategies

airlines marketing strategies travel online marketing

shared by Jennifer Koren on 17 Nov 13 - No Cached
  • Rather than eliminate the need for travel, however, the Internet seems to have enhanced it as airlines stoke the public’s appetite to go places and social networks turn airline passengers into cheerleaders for airlines and destinations.
  • Virgin Atlantic uses a hip voice along with photographs and design to excite customers about the travel experience.
  • By 2008, the entire airline industry had transitioned from paper to e-tickets for a savings of $18 billion, according to the International Air Transport Association.
  • ...2 more annotations...
  • “The handheld device has broached a whole new paradigm of convenience.”
  • Southwest Airlines felt the online wrath of several passengers who posted videos to YouTube after airline employees told them they were too fat to fly. An anonymous traveler wrote to Richard Branson complaining about the food on a Virgin Atlantic flight, a letter that—along with photographs of the offending meal tray—soon went viral. And David Carroll, a Canadian folksinger whose guitar was broken while in the custody of United Airlines, became the voice of customer rage when the airline declined to reimburse him for the broken instrument. Carroll posted on YouTube three bitingly funny music videos assailing United. More than 10 million people have viewed them.
  • Jennifer Koren on 17 Nov 13
     
    In this article, Christine Negroni discusses the future of airline booking and travel. Over the last ten years, there has been a shift from telephone reservations to computer reservations with the birth of the World Wide Web. With new mobile devices and smart phones, customers are now trying to find the newest, easiest way to work a plane ticket or a vacation. Companies have to strategically plan how they will market to thei customers. FOr leisure, companies will want to reach them through Facebook and Twitter. With the internet, airlines today need to focus on their image. The image is just as important as the product you sell, or the plane ticket the customer purchases. With Youtube, anyone can post whatever they'd like, so hospitality companies and airlines especially, need to be weary. Because the aviation industry is so large, the internet give customers and companies a way to interact on a deeper, more personal level.
nsola015

New report shows an increasingly robotic future for airports - 0 views

www.internationalairportreview.com/...obots-market-forecasted-growth

technology hospitality travel tech robotics airports aviation

shared by nsola015 on 05 Jun 22 - No Cached
  • nsola015 on 05 Jun 22
     
    The use of robots is predicted to become more common in the airport operations environment in the near future. Several airports are already testing advanced technology to improve guest experience by providing customers with security, entertainment, information, cleanliness, and advice. During the transition period, humans will continue to play an integral role, but some functions will likely eventually become fully automated. Robots can lower operational costs and improve efficiency. Even though there are barriers to implementation, including development costs and digital adaptation, several companies are investing in airport robotics. It is expected that consumers will need to adapt to this changing environment, which is intended to improve the overall air travel experience in an increasingly demanding aviation industry.
Mingxue Jia

Airport Security Solution: Should the TSA Profile Travelers to Prevent Terrorist Attack... - 1 views

abcnews.go.com/...story

shared by Mingxue Jia on 23 Mar 13 - No Cached
  • elena zhebrun on 23 Mar 13
     
    The best way to protect airplanes isn't through improved technology such as full-body scanners but through profiling and questioning of passengers, some aviation security experts say. But such a move is an extremely controversial one that opponents say would violate travelers' privacy and could unfairly target some passengers for more-intense screenings.
  • Mingxue Jia on 23 Mar 13
     
    This artical piont out the best way for airport security is profiling travelers. Considering privacy concerns, in my opinion, not all consumers will accept this non-technical. Maybe for frequent fliers, they like this non-technical approach. Because that this approach provides conveniences to them and helps them save time. Frequent fliers do not need to line in a long queue, and then take off clothes, and shoes, as well as opening their luggage for check. However, as for normal fliers, considering privacy concerns, they may mind providing background information to airlines, since they don't know if it is safe.
Diya ZHAO

New technology brings added luxury to hotel stays | Gulf Tourism and Aviation | AMEinfo... - 1 views

www.ameinfo.com/246123.html

New technology luxury hotels digital media smart phone

shared by Diya ZHAO on 17 May 12 - No Cached
  • The advent of digital media technology and the emergence of Internet-based content are raising the bar in terms of what consumers expect from in-room hotel technology.
  • The advent of digital media technology and the emergence of Internet-based content are raising the bar in terms of what consumers expect from in-room hotel technology.
  • The biggest difficulty is the speed at which technology is evolving, which makes it impossible for hotels to keep up with the latest developments, says Ted Horner, an Australia-based hospitality technology consultant who recently chaired the Hotel Technology Middle East conference in Dubai.
  • ...3 more annotations...
  • US-based LodgeNet is developing an application that will turn a guest's smartphone into the remote control for the television. The platform will allow for interactive channel guides to appear on the handheld and can store guest preferences that travellers can take from one hotel to another.
  • The LodgeNet smartphone application also will allow guests to purchase pay-per-view content from their television and then take it with them to watch on their mobile phone.
  • Fairmont's flagship property, The Plaza, goes one step further by providing iPads in every guest room.
  • Yaping Li on 01 Sep 12
     
    From this article, I can get some information that the new technology bring convenience both hotel and customers. The customers just press the simple button to control everyting in the hotel room that is a good experience difference from home. And the hotel can utilize the high technology to satisfied the customers and thus improving the competitiveness in the industry. However, high technology means high cost. The hotel that adopt the high technoloty should has the ability to maintain and update which will become a huge cost. So keeping up with the development of technology is the biggest difficulty problem in the hotel industry.
  • Diya ZHAO on 01 Feb 13
     
    The latest technology gives hotels an opportunity to provide new products and services to guests but also the challenges . The biggest difficulty is the speed at which technology is evolving which makes it impossible for hotels to keep up with the latest developments. On the other hand there are many hotels are embracing the new technologies. Such as guest's smartphone, which will allow for interactive channel guides to appear on the handheld and can store guest preferences that travelers can take from one hotel to another. And the Plaza provide iPads in every guest room. which provide an easy way for customers to make reservation checking airline schedules and printing boarding passes.
anonymous

To The GDS's: Either Evolve Or Dissolve -- It's That Simple - Aviation Articl... - 0 views

www.swelblog.com/...-dissolve-its-that-simple.html

shared by anonymous on 06 Feb 12 - No Cached
  • In the early years following deregulation of the airline industry, GDS were largely owned by airlines and used to provide information to intermediaries to sell tickets on particular carriers. 
  • In fairly short order, the government stepped in to regulate the bias.  As a result, the GDS
  • became a tool of the travel industry to sell a service.  Today, the airlines pay an intermediary to distribute their product – and they are paying a price much higher than the prevalent transaction costs.
  • ...5 more annotations...
  • Airline travel is now available for purchase on multiple channels via the internet, including through the airlines’ own websites.
  • But the intermediaries don’t pay the airlines for the airline-created content they use to lure customers to their respective websites so they can sell hotel stays and rental cars. 
  • airlines are looking for ways to differentiate themselves by offering additional products and services to their customers that enhance the travel experience. This information is something the GDS cannot provide today without a significant investment in their systems.
  • There are other factors at play here as well. First, airlines know their particular customers better than the government or the GDS. Plus; the GDS haven’t evolved as the industry has dramatically changed.   Today’s GDS force the airlines to compete only on two factors; service and price.
  • The airline industry has found new ways to generate revenue by offering customers products they value and are willing to pay for
  • Heqing Zhu on 06 Feb 12
     
    This article talked about the development history and facing challenge of GDS in the airline industry. It also analyzed the changing role of GDS in the travel industry, and how the airlines tried to be survived by providing new products and services to generate more revenue. Finally, the article came to the conclusion that the airline industry cannot be duopolists nor monopolists.   
Heqing Zhu

Travel and Green Technology | Energy Products Articles | Eco20/20 - 0 views

www.eco20-20.com/avel-and-Green-Technology.html

technology Green hospitality

shared by Heqing Zhu on 13 Feb 12 - No Cached
  • Green technologies and products can
  • be found everywhere.
  • Some large cities are actually offering systems with bikes that can be rented for free with a lot of success
  • ...9 more annotations...
  • Public Transport
  • some cities are now using buses that run on biofuels, electricity, or fuel cells.
  • Guided buses with dedicated tracks can also lower the environmental impact.
  • Aviation
  • We are obviously quite far from commercial airplanes that would run on solar power, but experiments have shown that this route might not be as unviable as
  • it may seem.
  • Maritime Industry
  • New technologies are being developed, but it will be extremely difficult to implement them on a global scale.
  • green technologies are slowly making their way into all types of transportation.
  • Heqing Zhu on 13 Feb 12
     
    This article briefly introduced some new ideas about transportation tools for green technologies developing in the tourism industry. Although discovering and implementing a new thought of recycling for environmental friendly is very difficult and expensive, the green activities are significant and need to be continual going on.
Alejandra Kravets

Airline passengers hit by computer crash - Telegraph - 0 views

www.telegraph.co.uk/...ers-hit-by-computer-crash.html

shared by Alejandra Kravets on 11 Feb 12 - No Cached
  • Amadeus is one of four main global distribution systems use by the aviation and travel industries.
  • Airlines who used alternative systems experienced no disruption and were able to operate normally.
  • Alejandra Kravets on 11 Feb 12
     
    The Amadeus computer system crashed on Monday, Jan 30, 2012 leaving thousands of airline passengers without the opportunity to check-in online, reserve their seats, or buy airplane tickets. For more than 3 hours, customers were very upset and unsatisfied for the delay that this situation caused by having the airline crew members manually put their information instead of usually scanning the ticket or passport.
  • Jeremy Fairley on 12 Feb 12
     
    Luckily this didn't happen during a busy time as the article stated. I can only imagine the bedlam had this happened during say the holiday season such as Christmas or a day following a major event like the Olympics or something similar. What I'd be interested t see is if all staff can react to and handle this as well as the staff of the airlines involved. I guess its a good example of having a back up plan in the instance of network issues such as this. Can't say our staff at work would be able to function as well in the instance of similar downtime.
danakissane01

How contactless technology is defining the customer experience post-COVID-19 - 0 views

www.futuretravelexperience.com/...nd-to-end-passenger-experience

technology customer experience hospitality Software tech travel mobile solution business

shared by danakissane01 on 06 Mar 21 - No Cached
  • Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.
  • touchless technology remains a high investment priority between now and 2023.
  • Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.
  • ...8 more annotations...
  • in April Etihad became the first airline to trial new contactless self-service technologies, which can estimate a passenger’s vital signs, to allow for touchless health screenings at airport kiosks and bag drops.
  • AirAsia also quickly followed suit and in May the airline introduced several contactless procedures for essential travel including contactless kiosks, Passenger Reconciliation System (PRS), contactless payments at the airport, as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.
  • Biometrics technology also has a major part to play in creating a touchless travel experience. The implementation of the technology in the aviation industry has been well underway in the past few years, but its potential to facilitate a more contactless travel experience has accelerated the adoption even further in the wake of the COVID-19 pandemic.
  •  Southwest Airlines, for instance, launched a series of improvements across its Inflight Entertainment Portal, which allows customers to stream inflight content without having to download an app before they board.
  • Qatar Airways announced plans to offer passengers touchless technology for its Oryx One inflight entertainment system (IFE) across its A350 fleet. The Zero-Touch technology, introduced in partnership with the Thales AVANT IFE system, will enable passengers to pair their personal electronic devices (PEDs) with their seat-back IFE screen by connecting to ‘Oryxcomms’ Wi-Fi and simply scanning a QR code displayed on the screen. They can then use their PEDs to navigate and enjoy more than 4,000 options on offer through the airline’s Oryx One IFE system.
  • in Europe, Schiphol Airport launched a pilot which allows passengers to pre-order food and drinks at Schiphol’s food & beverage outlets after security control. Passengers can now scan a QR code from one of the physical banners or media screens located at and after the airport security check. The QR code will allow them to place their order, pay online and choose a time to pick up their order after going through security.
  • The MagicBands let customers do everything seamlessly – from unlocking their Disney Resort hotel room doors and entering the theme parks, to making food and merchandise purchases. Since the COVID-19 pandemic hit, Disney has brought even more contactless engagement, by using signage with QR codes throughout the park to encourage guests to use features on the park’s mobile app.
  • Disney has also highlighted that last year food and mobile order utilisation skyrocketed from 9% to 84%, and nearly 90% of all payments are now cashless. The company is also implementing contactless security screening using artificial intelligence at its theme parks and Disney Springs centre.
  • danakissane01 on 06 Mar 21
     
    This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.
mannypjr

Technology in travel agencies: 7 fundamental changes that impact the travel agent's rev... - 0 views

www.keyfortravel.com/...ct-the-travel-agents-revenue-2

technology travel impact changes

shared by mannypjr on 13 Sep 20 - No Cached
  • the market scenario of their business has changed dramatically in recent years (and will continue to change)
  • Why would any travel agent really want to return to costly, inefficient booking and communications systems anyway?
  • from services to clients to a more experiential-based kind of travel
  • ...20 more annotations...
  • The goal is no longer the Destination but what you can take from it, in terms of emotions, feelings and experiences above all
  • a new way of booking that no longer requests the presence
  • creating a new kind of relationship between travel agencies and clients
  • disruption, modernization, techie platforms, big data, robotization and artificial intelligence
  • Internet is helping to create the modern travel agency
  • no longer have to physically visit an agency
  • the rise of online booking
  • The same is valid for airlines and hotels where customers are now allowed to book tickets and lodging directly from these companies' websites.
  • it is difficult to sift through the options and opportunities to find the one that fits the needs of your business. And, even the most tech-savvy travel agents, may find some obstacles on their way
  • travel agencies have widened the ways in which they can communicate not only with customers, but also with their business network and partner services. 
  • "get a personality"
  • Social media is one of the more significant tools nowadays
  • a 24/7 booking service and customers accept no less than that
  • "Digitization in aviation, travel, and tourism is expected to increase profitability throughout the ecosystem, creating up to 305 billion dollars (270 billion euros) in value over the decade spanning 2016 to 2025", according to Accenture and the World Economic Forum report.
  • the huge amount of customer data at the disposal of travel agencies is allowing for a more pervasive analysis and efficient predictions based on behavioural information
  • intelligent virtual assistants are increasingly being integrated into mobile devices and messaging apps, assuring travel agencies can offer a truly on-demand service which makes clients happier
  • Virtual reality is allowing agencies to "transport" customers to their dreamed destinations
  • . It is all about making clients happier and assure revenues are growing, turning the business into a profitable one. 
  • Transformation in the travel sector is all about increasing speed and creating the agility to spot and respond to customer needs better than ever before
  • Maximum efficiency, agility, end-to-end experiences based on real-time data, hyper-personalized services are some of the "must do" nowadays.  
  • mannypjr on 13 Sep 20
     
    This article talks about the 7 fundamental changes that are impacting travel agents. Specifically it speaks about the internet's role, self-service, forming new types of relationships with clients, social media, mobile access, digitization, and data/AI use.
jchac014

Highly connected hotel industry continues to be vulnerable to cyber attacks | PhocusWire - 0 views

www.phocuswire.com/ats-riskified-forter-Intsights

hospitality business solution mobile Tech cyber attacks

shared by jchac014 on 21 Jun 20 - No Cached
  • cyber threats in hospitality, which claims there have been 13 “notable data breaches” in the industry in the past three years.
  • PwC’s Hotels Outlook report 2018 to 2022 which says hospitality has the second-largest number of cybersecurity breaches after the retail sector.
  • factors which make them attractive to fraudsters such as the volume of financial transactions that hotels carry out, the sensitive and valuable personal data collected, use of loyalty programs and their national and international spread.
  • ...5 more annotations...
  • dark web “chatter’ breakdown reveals Hilton had a 31% share of mentions on hacker forums followed by Marriott at 28% and IHG at 19%
  • Marriot recently revealed that its data security breach had cost the company $28 million.
  • It’s unsurprising that as the aviation industry grows and airlines look to adapt their distribution models, cyber attacks and other fraudulent activity also increases.
  • Air Europa says that as it went through its digital transformation, it needed to handle fraud more efficiently.
  • the airline industry saw a 29% decrease in fraud attacks in 2018, but the company attributes that the large data hacks involving passport details have not yet “been reused to commit air travel fraud.” 
  • jchac014 on 21 Jun 20
     
    This article talks about how the hospitality industry has become more susceptible to cyber-attacks. Hotel companies like the Marriott have faced costly fraudulent cases online and have implemented new programs to ensure safety and security.
anaferia

Global Distribution System [GDS] Market to Rise at CAGR of 4.3% during Forecast Period ... - 0 views

www.prnewswire.com/...notes-tmr-study-301608190.html

shared by anaferia on 07 Sep 22 - No Cached
  • The value of global distribution system [GDS] market was clocked at US$ 4.7 Bn in 2021. The global distribution system [GDS] market is estimated to develop at a CAGR of 4.3% during the forecast period, from 2022 to 2031.
  • tremendous saturation of data has been a result of digital revolution in many industries.
  • identifying patterns or trends to optimize business operations, this is anticipated to lead to a rise in the usage of global distribution system (GDS) software across a variety of sectors.
  • ...6 more annotations...
  • better GDS connectivity with hotels enables real-time access to the hotel's reservation system. In order to expand their clientele, businesses in the hotel industry are heavily spending in marketing initiatives. The use of GDS can assist cut down on marketing expenses. As a result, the incorporation GDS with hotels aids in offering a more affordable option to marketing.
  • Increasing GDS-Hotel connection enables real-time access to the hotel's reservation system.
  • Many industries, including the civil, airline, hotel, and auto rental industries, have benefited from GDS's high operational efficiencies, higher profit margins, and improved customer experience.
  • hold a major global distribution system market share 2022 in the forthcoming years. Europe and North America are anticipated to hold onto their positions during the forecast timeline. Leading providers of GDS are present in the U.S., while SMEs and the travel businesses are present in Europe, which is expected to boost the market in both of these regions.
  • key market players are SiteMinder Distribution Limited TravelSky Technology Limited Kiu System Solutions Amadeus IT Group SA, infini Travel Information, Inc. Sabre Corporation Pegasus GDS
  • Global Distribution System [GDS] Market: Segmentation Component Software/Platform Service Application Aviation Cruise Hotels and Resort Car Rental Others
  • anaferia on 07 Sep 22
     
    To summarize, during the projected period, the hotel and tourist industry is estimated to account for a worldwide distribution system market share. In 2021, the global distribution system [GDS] market is expected to be worth US$ 4.7 billion. During the forecast period, from 2022 to 2031, the global distribution system [GDS] market is expected to grow at a CAGR of 4.3%.The digital revolution has resulted in tremendous data saturation in many industries, and identifying patterns or trends to optimize business operations is expected to lead to an increase in the use of global distribution system (GDS) software across a variety of sectors, opening up new opportunities.
earagon22

What is RFID Technology? (+Use Cases in the Hotel Industry) - 2 views

hoteltechreport.com/rfid

RFID hotel

shared by earagon22 on 15 Nov 21 - No Cached
  • It’s no surprise that hospitality businesses want to take advantage of RFID technology too, especially when it offers speed, security, and a high-tech touch.
  • Seeing an opportunity to meet all of these objectives, Coachella Valley Music & Arts Festival rolled out an RFID wristband solution that allows faster entry into the festival and eliminates the risk of counterfeiting.
    • jblan183
      jblan183 on 15 Nov 21
       
      Coachella took the RFID wristband one step further than smart cards by placing the chips on wristbands, issuing RFID chips with unique identifiers to festival-goers. Instead of security scrutinizing every paper ticket upon entry, attendees simply scan their wristbands at RFID readers at the festival entrances to gain access, allowing them to get to their favorite stages faster.
  • One of the most popular use cases for RFID technology is guestroom entry. Compared to a traditional keycard, RFID-equipped cards offer hoteliers more control over security. Front desk staff can activate and deactivate cards remotely and review logs to see where and when a card was used.
    • jblan183
      jblan183 on 15 Nov 21
       
      Con: Keeping them near phones, wallets, or purses will demagnetize the cards, especially inconvenient should a hotel not have a complimentary card holder.
  • ...23 more annotations...
  • If guests have RFID-enabled keycard that contain payment information or room-charge information, guests can simply pay with their keycard
  • Besides granting entry to guestrooms, hoteliers can also use RFID technology to control access to amenities, parking, event spaces, and more
  • RFID tags on minibar items can alert hotel staff to low stock rather than tasking housekeeping staff with monitoring stock levels.
  • Most hoteliers have a line item in their budget to account for replacement of stolen items like pillows, hair dryers, and dishes. RFID chips on these frequent “souvenirs” can tell hotel staff when an item has left the building and give them the opportunity to recover the stolen item.
  • An RFID system is simply a cost- effective technology that uses radio waves to send a signal from a chip to a receiver.  RFID stands for radio-frequency identification, and this type of wireless technology involves two parts: a tag and a receiver.
  • Tags can be either passive (no battery, activated by the receiver) or active RFID tags (battery-power source, emits a signal that the receiver picks up).
  • RFID is a key component for IOT (internet of things) connectivity.
  • The tag contains a microchip with a unique code, and the receiver contains components to process the signal transmitted by the tag.
  • There are different types of RFID tags writes the RFID journal, "In general, low-frequency and high-frequency range tags are read from within three feet (1 meter) and UHF RFID tags (ultra-high frequency) are read from 10 to 20 feet. Readers with phased array antennas can increase the read range of semi-passive RFID tags to 60 feet or more."  Read range can also vary depending on environmental factors that effect the strength of radio signals.
  • its popularity has skyrocketed in recent years as the technology became cheaper and more applications were developed.
  • RFID wristbands at Coachella
  • Paper tickets for Disneyland are a thing of the past thanks to the RFID-powered “MagicBand” system that Disney rolled out in 2013.
  • Besides pure functionality, Disney also turned the MagicBand into a marketing vehicle; Disney fans can purchase MagicBands in their favorite color or emblazoned with their favorite animated character.
  •  Hotel and travel businesses usually begin by leveraging technologies like RFID for access control systems and asset tracking.  Due to the pandemic, contactless guest journeys have increased uptake of RFID, Bluetooth and NFC (nearfield communication) technology.
  • Festival-goers are issued wristbands embedded with RFID chips that each have a unique identifier, meaning that it’s essentially impossible to copy them. Instead of security staff scrutinizing every paper ticket upon entry, attendees simply scan their wristbands at RFID readers at the festival entrances to gain nearly instantaneous access.
  • Due to its relatively low cost, ease of use, and potential for operational efficiency, RFID technology can be an attractive solution for hoteliers looking to elevate their guest experience.
  • Door locks
  • RFID cards can also be more cost-effective in the long term as they don't get demagnetized.
    • earagon22
      earagon22 on 22 Jul 22
       
      My property uses RFID tech for room keys and it is so convenient as the wristbands don't get demagnetized when placed by phones or credit cards.
  • Controlled amenity access:
  • On-site payments
  • Outlets like restaurants, bars, and spas can use RFID technology to streamline the payment process.
  • Inventory management
  • Theft prevention
  • earagon22 on 22 Jul 22
     
    Radio Frequency Identification or RFID continues to appeal to leaders in the hospitality industry as it allows for so many opportunities. RFID is a cost-effective technology. It utilizes radio waves to send signals from a chip to a receiver somewhere. Due to the COVID-19 pandemic, RFID technology usage has increased because of the consumers' desire to have contactless options. This article provides quite a few great examples of RFID technology in the industry. It mentions Disney and Coachella as they have switched to using RFID wristbands. Hotels, as mentioned in this article, can use RFID technology for a multitude of things. Some examples include: for door locks, on-site payments, controlled amenity access, inventory management, and theft prevention.
  • henderson_goh on 28 Jul 22
     
    The RFID is a very interesting and powerful system. Many industries have been using such system for a long period of time. In the aviation industry, the RFID helps to track and sort checked baggage at the airport by reading several inlays at one. Airlines that use such system has a higher customer satisfaction rate.
georgemacintyre

Robot Delivery Service Coco Opens With Austin Restaurants - Eater Austin - 0 views

austin.eater.com/...rvice-opens-austin-restaurants

shared by georgemacintyre on 27 Feb 22 - No Cached
  • Los Angeles-based robot delivery service Coco made its way into Austin this month.
  • Vaquero Taquero, Arpeggio Grill, Bambo Bistro, Clay Pit, DeSano Pizzeria, Tuk Tuk Thai, and Aviator Pizza.
  • robots, which will be controlled remotely, will make deliveries in the South Lamar, South Congress, general South Austin, downtown, North, North Loop, and Domain areas.
  • ...1 more annotation...
  • food delivery service company Refraction AI debuted its robots with Southside Flying Pizza.
  • georgemacintyre on 27 Feb 22
     
    The company Coco uses robots to deliver food to customers. In the world we live in today food delivery is bigger than ever. Coco uses robot delivery rather than using humans driving cars. This is a relatively new technology and is something that has just recently been adopted by restaurants in Austin, TX.
nsola015

The role of biometric recognition technologies in shaping the future of travel | Biomet... - 1 views

www.biometricupdate.com/...n-shaping-the-future-of-travel

technology hospitality software tech travel solution airport aviation biometrics

shared by nsola015 on 08 Jun 22 - No Cached
  • nsola015 on 08 Jun 22
     
    The international travel industry depends on safe and efficient border and immigration controls. Innovative technologies can help to increase efficiency and address security challenges. Some airlines, such as Emirates and AirAsia, as well as some airports around the world, are already investing in seamless biometric technologies, such as facial recognition. These kinds of biometric identification and 'no-touch' technologies deliver seamless and frictionless experiences for travellers crossing by air, land, and sea. Using biometrics to automate processes can improve traffic flows and service delivery overall, but it is not yet known how easily and quickly these new technologies will be adapted.
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