Shiji, a Beijing-based maker of software for hotels, retailers, and food service providers, is much better at raising funding than it is at explaining to Western vendors and media its global strategy.
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What's Behind Alibaba's $486 Million Investment in Hotel Tech Giant Shiji - Skift - 0 views
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E-commerce giant Alibaba is investing $486 million in Shiji, a Beijing-based maker of software for hotels, retailers, and food service providers.
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Within China, Shiji has the largest share of the market for property management software, which helps hotels run their operations, and central reservation system tools, which enable hotels to distribute their rates.
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InterContinental Hotels Group, Kempinski, and Shangri-La hotels in China use its software tools, to give a few example. So do Starbucks and Swarovski as retailers
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Within China, the big online travel players Ctrip and Qunar provide competition with their own self-developed or acquired solutions for the hotel supply base.
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Looking beyond China, Shiji has lately been expanding into Western Europe and North America, particularly on the hotel technology front.
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When Goldman Sachs analysts researched Shiji a few years ago, they said it was dominant in providing IT systems to high-end hotels in China, and had a greater than 30 percent market share. That share has likely grown.
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A key growth area then and now is helping hotels and restaurant integrate their payment systems with Shiji’s back-end IT infrastructure through Shiji’s own or through third-party payment hardware and software.
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Another gap is its ability to copy the Oracle Hospitality playbook and attempt to cross-sell more of its services to hotel food-and-beverage divisions.
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Alibaba is a well-known e-commerce company and the largest stockholder of Shiji. It added investment in this dominating PMS software company in China. Shiji is not only expanding its PMS software business in China, but also seeking chances to expand their business to Europe and America. It has the goal of being a well-known company worldwide and has a long way to go according to some business analysts.
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What is cloud computing? Everything you need to know about the cloud explained | ZDNet - 0 views
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, companies can rent access to anything from applications to storage from a cloud service provider.
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t firms can avoid the upfront cost and complexity of owning and maintaining their own IT infrastructure, and instead simply pay for what they use, when they use it
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loud computing services cover a vast range of options now, from the basics of storage, networking, and processing power through to natural language processing and artificial intelligence as well as standard office applications.
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computing is becoming the default option for many apps: software vendors are increasingly offering their applications as services over the internet rather than standalone products as they try to switch to a subscription model
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for many customers location of their services and data remains a key issue
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he infrastructure to support cloud computing now accounts for more than a third of all IT spending worldwide,
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global spending on cloud services will reach $260bn this year up from $219.6bn
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Research by Oracle found that two thirds of IaaS users said using online infrastructure makes it easier to innovate, had cut their time to deploy new applications and services and had significantly cut on-going maintenance costs.
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This may allow companies to avoid large increases in IT spending which would traditionally be seen with new projects
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ertainly many companies remain concerned about the security of cloud services, although breaches of security are rare. Ho
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Cloud computing has a lot of growth predicted. However, security remains a concern for many. On a positive note, it will help companies with budgeting by not needing an IT team.
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What is an Human Resources Information System (HRIS)? A Full Guide - 1 views
www.analyticsinhr.com/...ources-information-system-hris
human human resources resources information system full guide
shared by khadija2050 on 30 Nov 20
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used to collect and store data on an organization’s employees.
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be cloud-based
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. This means that the software is running outside of the company’s premises, making it much easier to update.
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these systems are also called Human Capital Management systems, or HCM. In this article, we will use the terms HRIS and HRIS systems interchangeably.
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keeps track of changes to anything related to employees
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ability to offer self-service HR to employees and managers.
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This includes material for the identification for employees in case of theft, fraud, or other misbehaviors, first contact information in case of accidents, citizens identification information for the tax
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one plac
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the tracking of data required to advance the HR and business strategy. Depending on the priorities of the organization, different data will be essential to track. This is where the HRIS comes in.
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Record-keeping
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time and attendance data from employees
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Payroll automates the pay process of employee
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is benefits management
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This software handles all the company’s recruiting needs. It tracks candidate information and resumes,
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allows HR to track qualification, certification, and skills of the employees, as well as an outline of available courses for company employees. This module is often referred to as an LMS, or Learning Management System, when it’s a stand-alone
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talent pipeline and having replacements available
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having employees and their direct supervisors manage their own data
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involves the analysis of this data for better-informed decision making. We’ll explain more about this in the section below.
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databases that record a company’s transactions. An example of a transaction is when an employee joins the company.
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It includes modules on talent management, workforce rewards, workforce management, and work-life solutions.
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They simply haven’t been designed for this. In addition, not all HRIS systems have all the above functionalities build-in.
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as it means that data is dispersed into multiple systems. In order to report data, a new layer needs to be added on top of all HR systems to report and analyze the HR data.
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These include Workday, Oracle, SAP, ADP, Ceridian, Kronos, and more. Listing all the HRIS suppliers would be impossible, so we decided to explicitly mention the four HCMs that are considered to be leaders.
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they offer different suites including recruiting, learning, performance management, and an e-learning LMS.
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Workday is arguably one of the best-known HRIS out there
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These are systems that keep track of a company’s resources, which include among other things financial assets, orders, and people. In 2011, SAP acquired SuccessFactors,
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. They are
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HR, payroll, and talent management. Systems include time and attendance, onboarding, performance management, compensation, succession
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on-the-job training to HR professionals in the use of the system. This function is usually in the IT arm of the HR department.
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provides support for the HRIS. This includes researching and resolving HRIS problems and being a liaison with other parts of the business, like finance/payroll.
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This means improving the employee experience in using the systems, coming up with user-friendly innovations, and implementing new policies to be reflected in the system.
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IT is useful to understand the intricacies of the system while HRM helps to understand the processes that the HRIS is supporting.
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the specific demands of the different stakeholders inside the company are inquired about.
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you choose an implementation partner,
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Here the functional and technical requirements for infrastructure,
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a core test team is created.
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communication plans need to be created, and Frequently Asked Question and other support documents created to benefit the software implementation and uptake.
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the system can Go-Live. Feedback needs to be constantly collected and training material updated with the evolving systems. Cons
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the articles gives a detailed definition of the HRIS and the benefits it presents to companies . it also touches on different platforms that companies decide to choose to work on the HRIS.
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Mӧvenpick Hotels and Resorts implements Oracle's Opera cloud | Hotel Management - 1 views
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cloud optimizes synergies in distribution, marketing, guest recognition and operations
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The hotel company plans to have all its properties using Opera cloud by 2018.
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Turning to a cloud-based property management solution has enabled its IT departments to focus on innovation instead of maintaining decentralized setups
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We needed a cost-effective, low-upkeep system that is lightweight enough to provide the same responsiveness to island resorts in Asia, as it does to city hotels in Europe for example
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“We also wanted a solution that could provide enhanced guest recognition. Our company’s vision is to create Natural Enjoyment for our guests and partners around the world. In Opera cloud, we found a system that ultimately benefits our guests—through recognition and improved operations.”
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provide critical business intelligence insights to marketing and revenue management teams that drive decision making from the center and at property level.
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The article discuss Movenpick moving to cloud integrated property management system, and discusses the advantages Movenpick will gain taking this step, focusing mainly on the advantage of having a centralized customer recognition system that will enable the hotel to provide the guests with a better personalized services as guests will be directly recognized through one centralized system that is integrated through out all Movenpick properties. also this will help the group to make sure that each property goals are aligned with the mother group goals by enhancing the decision making process.
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What Is a Retail POS (Point of Sale) System - 1 views
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Making big, bold investments in point of sale systems means establishing a single view of the customer, inventory, and order so that retailers can deliver the end-to-end experience customers expect
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Achieving a single, 360-degree view of the customer and inventory is no longer a competitive advantage, but a basic requirement to thrive
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71 percent of consumers say that the speed of service, checkout experience, and delivery options are important to stay loyal to a retail
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Today's retail POS systems must have the ability to:
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Accept customers' growing range of preferred payment type
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Make recommendations for customers based on their purchasing history
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As studies show more than half (57 percent) of retailers said they are arming their store employees with mobile technology; and another 13 percent plan to
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To drive customer engagement when and where appropriate, retailers need the flexibility to ensure whether docked or portable, they can choose the form that best suits their needs.
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As part of a retail omnichannel strategy, POS software enables retailers to empower their store associates to better perform in-store clienteling, loyalty initiatives, and offer promotions
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Speed to value: Quick deployment helps retailers innovate faster and provides the flexibility to implement change when the market requires it.
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Cut your application costs: Significantly lower the percentage of your business unit's budget that's devoted to IT spending, which means you can invest in other areas while still using up-to-date, fully functional, secure business applications
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POS systems play a large role within the hospitality sector and develop by being used within different company types and industries. One main place where a POS is used and is extremely important is in retail. Along with creating speedy checkouts for customers, it is now a basic need for most of these POS systems to be using an inventory calculating software.
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IRIS Launches New F&B Solutions to Personalise the Digital Ordering Experience and Leve... - 0 views
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According to the findings of the 2022 report by Oracle and Skift, “Hospitality in 2025: Automated, Intelligent…and More Personal” the majority of hoteliers (81%) expect to see a strong shift in the service model. In reality this means an increase in guest demand for operators to adopt mobile-first technology that offers choice and convenience.
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Now operators have the option to build and manage their own digital wine lists which can also be used with the IRIS Flat Menu layout, removing the need for a physical menu.
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Guests will also be able to see how much has been paid by each person in the Order History, making it easy to split amongst large groups.
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”These features focus specifically on improving staff efficiencies and personalising the guest experience. Whether that's reducing the need for physical staff presence, providing guests with clear answers to common questions, or making it easier to manage bills and payments, our goal is to provide F&B ordering solutions that satisfy the guest’s needs and add value to their stay.
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The enhancements of ordering food & beverage by this improved app will help to reduce the need for staff and provide a more personalized experience for guests. It offers the ability to manage new revenue streams for example wine sells can be sold as a glass that were not a previous option unless ordered with a staff member. There are endless possibilities of using this app with other hotel departments as well.
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Hotels in hackers' sights as technology replaces personal touch | Financial Times - 1 views
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Hotels and hospitality businesses are now the third most targeted by cyber attackers of all industry sectors.
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they have become a rich mine of data for hackers with nefarious intentions.
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Hackers see international hotel chains, which process a huge volume of transactions, as easy pickings
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he increased use of technology to replace face-to-face services such as check-in and on-site payments has only raised this risk.
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One of the most high-profile cyber incidents in recent times was the breach of Starwood’s database in 2014, before the group was bought by Marriott, the world’s largest hotel chain. That hack, which was only discovered after the deal, exposed the data of about half a billion customers, Marriott said, when it revealed the impact in 2018.
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The company sped up planned investment into data security and improved technology, such as software that detects suspicious cyber behaviour in real time, Van der Walt adds.
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As cloud computing services have expanded, hotels have pushed more data storage towards external holders such as Amazon Web Services or Oracle
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Many hoteliers additionally employ third-party agencies to manage credit card details and keep different forms of data separate:
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And with guests demanding an increasingly personalised and individually-tailored service, particularly from the well-known hotel brands, data is likely to remain a precious commodity in need of protection.
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This article explains how and why hotels went from being in the bottom 13% to the top 3 most targeted industry for cyber attacks. It talks about how the implementation of technology to handle customer date has made the industry vulnerable and also how corporations are battling the issue by using separate third party companies to store data and handle credit card information.
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Hospitality and tourism education in an emerging digital economy - 1 views
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PMS and integration of multiple properties across the globe
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It is well known that industries are moving with the flow of advanced technology and this is causing disruption in their daily business operations and processes.
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At present, there is no alternative to digital disruption and businesses large and small must adapt to the changes that are occurring
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Technology has been a key driver for hospitality businesses for several decades and it has drastically transformed how the industry operates
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Every industry has specific software applications that are unique and integral to the management of their daily operations. In the hotel industry, property management systems (PMS) or hotel operating systems are platforms that “enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing” ( Oracle, 2019).
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These systems have also evolved to incorporate functionality that supports food and beverage operations, housekeeping and maintenance management, as well as revenue management.
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Applications such as Cloudbeds, Preno, Hostaway and Lodgify have become a staple in most hotels today, allowing for the efficient management of hotel fun ctio ns.
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Similarly, in the restaurant industry, practitioners often rely on restaurant management systems (RMS), POS software designed for the food service industry to make bookings, capture transactions, record orders and manage inventory (FinancesOnline, 2019).
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At the broader tourism management level, GDS, also known as automated reservation systems or CRS, are computerised networks that centralise services and provide travel related transactions for products such as airline tickets, hotel rooms and car rentals ( Kelly, 2018)
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GDS serve as a conduit between travel bookers and suppliers and help communicate product offerings, pricing and availability to travel agents and online booking engines.
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Their functionality and applications are often limited to a specific industry (e.g. hotel, restaurant and airline)
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Internally, cloud computing allows managers to access data collected from proprietary applications (e.g. RMS, PMS) which can be shared across departments.
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This data can be accessed from anywhere around the world on demand
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This paper discusses the role of PMS, POS, and GDS in the hospitality and tourism industry. It identifies key digital literacy and employability skills that students and educators need to develop to better understand and negotiate the changing, digitally focused landscape of the hospitality and tourism sector.
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Recapturing Sales and Catering Revenue: Technology's Vital Role - 0 views
www.oracle.com/...ra-sales-event-management.html
technology hotel software business solution green hospitality
shared by bingkunwu on 23 Nov 22
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As the hospitality industry embraces the need to optimize performance with technology, it, therefore, assigns technology a significant role in its productivity. The article thus engages an appeal of how technology is monetized to aid the success of next-generation hotel sales and event management software. With the alteration of the market to fit and adopt the use of technology, it increases its chances of seizing opportunities to aid in the determination of space utilization, to better capitalize on the in-demand spaces that are available. The suitability of having to compare multiple venues, for cost and suitability aligns with the nature of overcoming the shortcomings of the market. Thus, the article is rudimental in highlighting such cases.