Group items tagged

A group of international hotels including Hilton, Hyatt and Marriot is collaborating on a groundbreaking initiative to standardize carbon accounting in the hospitality industry.

this article is talking about the sustainability development in hotel industry. every year the waste of water and energy in washing machine is huge. this behavior violates the mind that builds a green industry. in the help of the Green Hotels Association the hotel companies make some measures to save the water and energy like putting a card which ask guests to consider not having sheets changed every day. it is simple word but really playing an important role in developing sustainable vision.

We all know that a lot of hotels leave little cards in the room claiming that they are environmental-friendly and initiate protection of the environment or reducing waste. They encourage customers reuse towels and linens, and so on. This article use Marriot and Four Seasons as examples to describe that this kind of behavior is indeed helpful. Water, waste and cost reduction is resulted. So hotels should keeping doing this and lead to green life-style and reduce waste.

This article helps us to better understand the information systems being utilized, why they are important and what difficulties they bring about. In the Hospitality Industry, customer service is put at the top of the list of must haves. With customer service comes knowing information about your customer and without Information Technology services put in place, these expectations will never be met. Having a computer based IT is crucial because it allows the employees to work more proficiently which in turn creates a better experience for the guest. Multiple hospitality leaders have been applying fully Internet based technological systems within their organizations. IHG group has implemented an easy to use system so it is simple for every position within the hotel. For a company like IHG with over 500 hotels, it was imperative they eliminated the manual system to provide better quality control. Because of this system they can get better quality products at lower costs. Although this new system is much more user friendly, the overall cost involved is still not confirmed but this system is still predicted to have positive impacts long term. For example at Marriott Hotels, they use a company website, POS Micros, Property Management System and Central reservation system just to name a few. On top of stellar service and quick/ easy information submissions, guests are looking to have the best technology at their disposal to use. Things like computers with full internet access, printers and fax machines to make sure they can still be functional while displaced. An advanced system called MARSHA is being used as a reservation system and stores the rewards system information for Marriot guests. Micros-Opera is a popular property based system provider and has become common within the hotel industry. Vendors usually use this since it gives them the ability to connect to other vendor's applications. MICROS 9700 HMS is the most popularly used point of sale system. There are some

Interesting article that explains how VR is currently being used by large branded hotels like Marriot. Using VR as a key to present as a selling points separates those hotels from their competitors. The fact of being able to present conference space to conference planners is another tool to help close business.

This article talks about how Marriot international and Amadeus partnered up to have the CRS and property management come together to create a community platform. This partnership will help hotels capitalize direct booking. It also can be applied to the guest reservation system.

This article talks about AI in hotels. For example, the article mentioned the use of chat boxes for Marriot International. Another example is Connie, the first AI powered hotel concierge robot at the Hitlon. It is a unique tool and can help decrease wait time and provide added efficiency in hotel operations.

Highlights:BUENOS AIRES - HVS, a leading consulting firm in the hotel, tourism, and leisure industry and real estate-related business, through its offices in Buenos Aires, announces the opening of registration for the 4th Edition of SAHIC 2010 - South American Hotel & Tourism Investment Conference, to be held at the W Santiago Hotel, on September 21-22, 2011, and presents some of its 60 renowned speakers who, through general and break-out sessions, will discuss the most influential topics in decision-making in the regio My Comments: IT related hospitality event planning and management is more and more popular and useful in industry. Most top 10 hospitality management company in the world has used it for event statistic and management such as Hilton and Marriot.It is a trends to use it the most efficient and fashion method to improve the service effectiveness and efficiencies in service industry. And the whole industry has hold SUMIT to discuss the it event management.

This article shares how the North Central Group implemented cloud-based mobile technology and boosted its overall guest satisfaction scores by 5.5% in a year. NCG, which manages 26 hotels in the Hilton and Marriot families, uses hotel SystemsPro's hotel ServicePro Computer Maintenance Management System. I feel this article is very relevant because we were introduced to cloud computing this week. Based on the statements in the article, NCG seems very satisfied with the system. They are able to stay on top of guest requests, implement preventative measures, and store all their information online, where it is accessible anytime. I think this is a good example of how cloud computing can have a positive effect on a hotel's operations, and in turn, their guests' satisfaction.

Social media nowadays becomes a very important role in hospitality industry, and most travelers will search a third party's property reviews like Tripadviser before making their decisions to choose a hotel. You can find either good or bad comments for the hotels around the world from it, and people believe that it has some influence on the travelers' decisions. However, most great hotel groups do not have a website for that use, and Daniel Craig thinks it is because hotel groups not only take care of the customers but also the owners, and as we know hotel group also has franchisers, so if just one unit not operated well, all the other properties will also suffer the reputation issue. But there are also some hotel groups try to do that but with some tricks. Starwood allows the guest to post reviews for some of its brands and list by ratings with the best first, and Marriot set up a new website for its members to post reviews and list by time with oldest first. In my opinion, most hotel groups focus so much on the influence of their brand loyalty, which is also very important, but comparing with the increasing influence of words of mouth that I list below, I strongly agree that those hotel groups need to have a trustful review website for their own ASAP: 1. 90% of consumers online trust recommendations from people they know; 70% trust opinions of unknown users (Econsultancy, July 2009) 2. 83% of all holiday shoppers are influenced by customer reviews. (ChannelAdvisor "Consumer Shopping Habits Survey", August 2010)

"The Future of Revenue Management " Hotel revenue management is moving front and centre of the overarching business model for many hotels, and this trend is only set to rise further. Revenue management undergoes constant change, more so than other departments. This is because it is rooted in technological capability. Technology will continue to evolve and more sophisticated methods of guest analysis will come to the fore, as revenue managers keep searching for ways of becoming more competitive. This constant change has contributed in large part to the expanding roles that today's hotel revenue manager is charged with carrying out. After all, it is through inventive marketing strategies that hotels can generate business. Ecommerce, social media, client engagement and relationship management have all become central to the revenue manager's job in order to drive business. The hotel sector is probably more competitive than ever before. Hotels aren't only competing with their cross-town rivals, but inter-city and even international counterparts. Online travel agencies, the rise of hostels, and high guest demands make the industry even more competitive. So, hotels are turning to guest analytics; and new technology is making efficient analysis that produces unique, valuable insights possible.

The connected hotel is here. Gearing towards millennials will be a fact of survival by 2025. Even though some of the technology listed has been used for some time, we can see here examples of the expansion of some of it. The most fascinating technology from this article is the RFID floor sensors placed under rugs. This is a new concept to be, but one that makes total sense and is used in two applications in the article.

This article speaks about physical plant systems and how the new trend in hospitality is to create unique spaces and bring the outside in. MGM Resorts has partnered with Delos which is a group that has done extensive research in collaboration with Mayo Clinic to study biophilia or the idea that humans have an innate connection to the natural world. MGM Hotels have found that post-conference survey results show that attendees felt more connected and engaged in meetings where there was biophilic elements incorporated such as meeting rooms with patterned carpets and active green walls constructed from plants or moss. The Delos group also works with Wyndham Hotels and Resorts and Marriot Resorts International to add live plants and other innovative biophilic elements in their spaces. Science shows that biophilic design does add satisfaction to occupants and keeps us happier, focused and engaged.

This article goes over the multiple lawsuits that Marriot had to face due to a massive cyberattack in 2015 where multiple credit card numbers were leaked. I think this is a perfect example of how cloud computing is not a bulletproof system at the moment and how it still has much room to grow. Similar cyberattacks happen all over the world some on a smaller scale and some on a larger one. I believe this is an article that everyone should read to truly understand the reproductions that a company can face if they don't have a strong cyber defense.

This ariticle briefly introduces the application of robotics technoloy in the hospitality industry during the pandemic. The robots are deployed to impose social distancing and improve guests' safety.

In today's world no business entity is impervious to cyber-attacks. Marriot, Hilton and InterContential Hotel Groups were all recently affected by such acts. The traditional cyber-attack method which the hospitality industry employs is oftentimes simply a reaction to the attack- "incident responses". Instead, the industry needs to shift its focus and allocate resources to aid prevention of future of attacks. This new focus was be surrounding tactics, techniques and procedures (TTP) - the ability to identify adversary and implement the necessary processes to hinder attacks.

This article tells us about the importance of having a good cybersecurity. There are some big hospitality companies like Marriott and Hilton which have revealed that many cyberattackes compromised personal information for many guests and that cybersecurity has to be improved.

This article talks about how the hospitality industry has become more susceptible to cyber-attacks. Hotel companies like the Marriott have faced costly fraudulent cases online and have implemented new programs to ensure safety and security.

Marriott suffered a massive data breach, affecting approximately 5.2 million customers. "ATO attacks are a major threat to any business." This is the second time Marriott has suffered a massive data breach in the past two years. Marriott has responded accordingly to this incident.

The hospitality industry by the year 2025 is going to be a major player that could help AR reach its goal as a $198 billion sector. With this AR technology guest would have access to a virtual layout of the property they are booking and even the room they are staying in. With the aid of wearable technology like google glasses guest recognition could give staff important information about a guest checking in like if they are new or loyal customer and the preferences they may or may not have. AR could also be used by the guest on site to get directions within the hotel.

This article discusses some of the technological disruptors in the hospitality industry and provides a couple examples specific to hotels. Some of these examples include pop-up hotels, facial recognition, and robots. The article provides a couple reasons why each of these innovative technologies could be beneficial or negative for hotels. Overall, the article provides some good insight into the future of technology in hotels.

This article covered various disruptors in the hotel industry from the check in process down to automation & self service for guests. Implementing facial recognition to speed up check ins for guest, using voice assistants to substitute daily hotel operations, & using robots for automation are all things that can become more prevalant amongst the hotel industry as it may seem more cost efficient.

Every year, technological advances are made in each industry, including the hospitality industry. These advances are often seen as threats according to this article, however, they might also pose as great opportunities for the industry and its stakeholders. The article highlights some of the major disruptors in the hospitality industry. Trends such as facial recognition and robots were among those mentioned. I found that both of these trends have negative and positive aspects to them. Facial recognition would reduce the time spent checking in significantly, however guests would still be concerned with the storage of their personal data. Additionally in regards to robots, they aid in operational efficiency in check in and check out services also but they could possibly omit the human touch factor of certain roles that guests appreciate.