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bbguy09

What Dominated Hotel Technology in 2016, and What's Next? - 0 views

insights.samsung.com/...hnology-in-2016-and-whats-next

Technology Hospitality Investment Engagement CIO Hotels VR AR RFID Robotics Apps Mobile Voice Activation Innovation Incubator

shared by bbguy09 on 13 Feb 17 - No Cached
  • Pressure to heighten the guest experience is driving all kinds of innovation in hotel technology
  • Consumers are wowed by new technology, and expect the latest gadgets they use at home and on-the-go to be a regular part of their travel experience.
  • Guest-facing apps have drawn well-earned attention as part of a larger trend toward enhancing the guest experience
  • ...7 more annotations...
  • Best Western also rolled out VR to train employees in guest interactions.
  • Guest room controls were a hot area for hotel technology investment last year, and show no sign of slowing in 2017.
  • Brands are using AR for innovative uses such as translation services, wayfinding through interactive wall maps and even virtual decor.
  • hotels are also investing in mobility on the back end
  • Other emerging technology catching hoteliers’ attention include RFID for asset tracking, interactive walls and displays, and robotics.
  • Expect incubators to become one of the bigger trends in hospitality as brands seek to discover the tech that resonates with their guests.
  • hotel CIOs are kicking up investment in digital customer engagement in 2017, rising from 32 percent in 2016 to 52 percent
  • bbguy09 on 13 Feb 17
     
    Increasingly, consumers expect their travel experiences to include the latest and greatest technologies that they experience in their daily lives. This is driving increased investment from hospitality (esp. hotelier) CIO's in digital customer engagement. Top technologies include virtual/augmented reality for consumers as training of employees; voice activation in hotel rooms and common areas as well as for coaching staff; mobile apps for booking, check-ins/check-outs, IRD orders, and front-desk communications, as well as back-end management of labor, inventory, and customer relations; RFID asset tracking; interactive displays; and robotics. All of these trends culminate in Innovation Incubator hotels like M Beta at Charlotte Marriott City Center where technologies are rapidly prototyped and guest feedback is provided in real-time to help drive decisions about which technologies represent the greatest value to cutting-edge hoteliers through guest engagement.
sbarr011

Expedia Leads $26 Million Alice Investment in Hotel Tech Push - Skift - 0 views

skift.com/...-investment-in-hotel-tech-push

#hoteltechnology #ITinvestment #hospitalitytechnology

shared by sbarr011 on 06 Jul 18 - No Cached
  • Alice, a startup that sells operations software to hotels, has raised $26 million in a Series B funding round led by online travel giant Expedia.
  • Expedia’s interest in Alice suggests that the online travel company is curious about possibly providing more back-end software services for the hotels that use it to market and distribute their inventory globally.
  • The company “is now at a completely different level,” when it comes to putting into place a set of tools that are broad and comprehensive and that are responsive to what hotels have said their needs are, he claimed.
  • ...9 more annotations...
  • A key part of Alice’s system is its ability to let guests, front-of-house workers, and back-of-house staff communicate and track requests. For instance, a guest request via a text message for, say, more linens, can be conveyed to the right worker using Alice, the company said.
  • It now processes more than 50,000 requests a week, up from the 10,000-a-week pace it had a year ago. The company anticipates hotels will handle more than two million requests on its platform over the next year.
  • Alice has more than doubled its count of hotel clients this year.
  • It has since evolved into software that aims to provide the first unified platform for a hotel to run its entire back-end operations, such as housekeeping and customer service communication.
  • Expedia officially began to market a series of new tools for hoteliers that it has been adding to its extranet for suppliers since 2015 under the name Expedia Powered Technology. Tools include help with revenue management and messaging with guests.
  • There are other hotel tech brands that offer software-as-a-service (SaaS) solutions that overlap with what Alice’s platform provides, such as the housekeeping-focused services of Amadeus Hospitality’s HotSOS. Other potential players in the market include Sabre Hospitality Solutions and Oracle Hospitality.
  • Expedia’s suite of data analytics tools includes a free service that aims to help hotels set their rates to command the most revenue and Expedia’s first meetings-and-events booking tool to help hotels automate requests for proposals — which today is still, largely, a manual process.
  • Priceline Group has, since 2015, been investing in business services for its hotel partners under the BookingSuite brand. The tools include revenue management software and digital marketing help for a property’s own branded website.
  • Trivago, the hotel metasearch brand that is backed by Expedia (but operates independently), is also offering hotel services, such as for revenue management and hotel management (like Base7booking).
  • sbarr011 on 06 Jul 18
     
    Alice, a relatively new start-up which sells operations software to hotels, had a significant investment from Expedia in the previous round of funding. Alice has become a software that provides "the first unified platform for a hotel to run its entire back end operations, such as housekeeping and customer service communication". The system allows guests to send a text message with a request for more pillows or towels, for example, which will be directed to the proper the hotel employee department. Customers can track their requests and both the front and back of house staff can receive communications from guest requests. This IT platform has seen 5 times the amount of requests being generated. Also, the platform has partnered with double the number of hotels and they project more than two million requests will be communicated through this software in a year. Expedia is the largest shareholder in Alice currently. Alice suggests that this is because Expedia could be more interested in "more back-end software services for the hotels that use it to market and distribute their inventory globally." Expedia currently markets tools such as revenue management under the name Expedia Powered Technology to hoteliers. Expedia also offers meetings and events booking tools for hotels. Priceline, which is a competitor to Expedia, also has invested in tools and services that include revenue management software for their hotel partners. Trivago is also offering these services. Alice believes that the size of the market will allow for many other companies to work in this space, and is even open to partnering with other firms to expand. Alice also plans to expand their own business and add personnel with the new funds.
hannahamorton

Marriott Breach Exposes Far More Than Just Data - 0 views

www.forbes.com/...xposes-far-more-than-just-data

data breach cybersecurity hotel

shared by hannahamorton on 14 Feb 19 - No Cached
  • for about 327 million victims, compromised data may include names, addresses and passport numbers
  • "they should have been able to isolate hackers back in 2015."
  • Currently many companies opt for inadequate data security because it's cheaper than the consequences of a data breach,"
  • ...5 more annotations...
  •  "The Consumer Privacy Act fixes that and would hold companies accountable."
  • The CCPA — which gives Californians the right to know what personal information is collected about them, whether and to whom it is sold or disclosed, as well as the power to prevent such sales — takes effect in 2020 and, while it may sound like reasonable legislation, has already faced a grueling uphill battle.
  • Fancy Bear, which has been tied to Moscow's military intelligence service GRU, was found to be using the leaked NSA hacking tool Eternal Blue to hack victims via their hotel WiFi connections.
  • This is much more than a consumer data breach. When you think of this from an intelligence gathering standpoint, it is illuminating the patterns of life of global political and business leaders, including who they traveled with, when and where. That is incredibly efficient reconnaissance gathering and elevates this breach to a national security problem.”
  • Hotels are easy targets, constituting 92% of all point-of-sale intrusions in 2017, and hotel mergers are only expected to accelerate.
  • hannahamorton on 14 Feb 19
     
    Marriott's data breach in 2018 exposed the information of over 500,000 guests including names, addresses, and passport numbers - leading to a class-action lawsuit and falling share values. The California Consumer Privacy Act, taking effect in 2020, gives Californians the right to know what information is collected about them and where this information goes. Amazon, Facebook, Google, Microsoft, Twitter, Uber, AT&T and Verizon are lobbying against the CCPA, but data-security regulations are being enacted regardless to protect customers against these breaches.
ppate011

GDS business can be a significant source of incremental bookings and increased margin f... - 0 views

bookassist.org/...en

technology hospitality software business travel

shared by ppate011 on 26 Jan 19 - No Cached
  • Every hotelier knows the advantage of direct online bookings to their hotel. But there is more to direct than just bookings on your website booking engine.
  • At Bookassist our metasearch management team has delivered metasearch bookings growth of 130% in the first quarter of 2018 versus the last quarter of 2017 (see https://bookassist.org/company/testimonials/en/)
  • The GDS is a large computer network that represents a single point of entry to travel agents and travel sites worldwide
  • ...7 more annotations...
  • A 2017 study of more than 900 travel agents located throughout 52 countries revealed that travel agents are continuing to report a record use of the GDS for hotel reservations.
  • It’s important to note also that GDS corporate business typically delivers a quality customer that usually augments hotel F&B/C&B revenue using his employer expenses to wine and dine in the hotel, in contrast to leisure travellers who tend to spend outside the hotel.
  • Because of the fixed transaction fee element, calculation of the CPA of a GDS booking will depend on the hotel sale rate achieved and the length of stay.
  • For the individual hotelier, the requirements for applying to consortia or account managing their property on the GDS can be onerous.
  • RFP is “request for proposal”, where companies make the market aware of the volume of bednights they expect to need for the upcoming year.
  • GDS business can be a significant source of incremental bookings and increased margin.
  • It’s time to make sure that you are open for business on the GDS.
  • ppate011 on 26 Jan 19
     
    Over the few years, travel agents are using booking through Global distribution systems. Hotels however are having to pay a 20% booking fee when people book through GDS. Travel agents are also now using Airbnb, and alternative booking, because they aren't seeing any commissions on them. GDS is a large computer network that represents a single point of entry to travel agents and meta search sites. GDS are heavily used in the business and corporate travel accounts. GDS corporate business typically delivers more revenue for hotels because business travelers usually eat and drink in the hotel, rather than travel outside the hotel and spend money. Travel agents use commissionable and non-commissionable booking that, where commissionable bookings must add typically 8-10% agency commission on top of the GDS fees. GDS can be a good source of incremental bookings and increase margins.
  • ppate011 on 26 Jan 19
     
    Over the few years, travel agents are using booking through Global distribution systems. Hotels however are having to pay a 20% booking fee when people book through GDS. Travel agents are also now using Airbnb, and alternative booking, because they aren't seeing any commissions on them. GDS is a large computer network that represents a single point of entry to travel agents and meta search sites. GDS are heavily used in the business and corporate travel accounts. GDS corporate business typically delivers more revenue for hotels because business travelers usually eat and drink in the hotel, rather than travel outside the hotel and spend money. Travel agents use commissionable and non-commissionable booking that, where commissionable bookings must add typically 8-10% agency commission on top of the GDS fees. GDS can be a good source of incremental bookings and increase margins.
ysuarez123

New TripAdvisor feature aims to flag sexual assault concerns - Nov. 9, 2017 - 0 views

money.cnn.com/...index.html

tripadvisor travel hotels resorts security

shared by ysuarez123 on 23 Jan 18 - No Cached
  • The badges are meant to flag all health, safety and discrimination issues, including theft, sexual assault and rape, TripAdvisor spokesman Brian Hoyt told CNNMoney.
  • Businesses will be "badged for a minimum period of three months, and we hope it will be a catalyst ... to change their ways,"
  • The new approach to warning guests about safety concerns comes after The Milwaukee Journal Sentinel reported last week that TripAdvisor had removed forum posts and reviews warning about rape and injuries at several resorts in Mexico.
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  • TripAdvisor's new badge appears as a warning in a red box at the top of the page that users see after they click to view a resort's details. It says: "TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. Accordingly, you may wish to perform additional research for information about this property when making your travel plans."
  • hat language may change in the future, but for now the badge is meant to be a warning sign to customers to encourage them to do additional research, Hoyt said.
  • A TripAdvisor committee will be reviewing badges to determine if they need to be kept attached to a business beyond the initial three months.
  • ysuarez123 on 23 Jan 18
     
    I chose this article as I am an avid user of Trip Advisor! After watching the E-Commerce lecture, I actually started researching more on facial recognition used in the hospitality industry, both in marketing and to keep guests safe. Using facial recognition for safety actually came up quite a bit; specifically as Professor Cilli mentioned on cruise ships to help track and potentially stop a predator or threatening guest. This article is on Trip Advisor's new badge system, that intends to flag hotels if reports or media comes out including sexual assault, crime, and other potential threats to travelers. The idea started from a case filed against Trip Advisor for taking down comments claiming a security guard at a Mexican resort had sexually assaulted a guest who had stayed there. Trip Adivisor claims that at the time, the comment was removed due to explicit material. Not only has Trip Advisor promised to keep comments like this published on their pages, but if taken down they will tell users what exactly flagged their system to take it down. Users will easily be able to adjust their wording and repost. While the exact wording of the badge does not specifically detail why the hotel was flagged (see wording annotated above), as a traveler it would definitely make me think twice. From a management standpoint, getting flagged like this on one of the most used travel websites could completely halt business and create financial strain for months. The badge will last for at least three months and in that time could be seen by thousands of visitors. I hope this small step for Trip Advisors forces hotels to take big step in terms of safety and security with who they are hiring and tracking who is on property.
itzdchang

Study: 2017 A Record Year for GDS Hotel Bookings - 0 views

http://lodgingmagazine.com/study-2017-a-record-year-for-gds-hotel-bookings/ In 2017, a study done by TravelClick and Phoenix Marketing International of nine-hundred travel agents in fifty-two coun...

started by itzdchang on 28 May 18 no follow-up yet
augu010

5 Best Practices to Prevent Insider Threat - 0 views

insights.sei.cmu.edu/...to-prevent-insider-threat.html

best practices practices threat hospitality software technology

shared by augu010 on 15 Feb 20 - No Cached
  • Insider threat continues to be a problem with approximately 50 percent of organizations experiencing at least one malicious insider incident per year, according to the 2017 U.S. State of Cybercrime Survey.
  • While intellectual property (IP) theft, IT sabotage, fraud, and espionage have continued to appear as the primary forms of malicious insider threats, new research has led us to understand the patterns related to unintentional insider threats. These threats represent a significant risk for organizations and potential attack vectors for malicious insiders and external adversaries.
  • Know and protect your critical assets Develop a formalized insider threat program Deploy solutions for monitoring employees actions and correlating information from multiple data sources Clearly document and consistently enforce policies and controls Incorporate malicious and unintentional insider threat awareness into periodic security training for all employees
  • ...18 more annotations...
  • The trust that organizations place in their workforce can leave them vulnerable to malicious insiders, who often use particular methods to hide their illicit activities.
  • Current technology allows seamless collaboration, but also allows the organization's sensitive information to be easily removed from the organization. A complete understanding of critical assets (both physical and logical) is invaluable in defending against attackers who will often target the organization's critical assets.
  • Critical assets can be both physical and logical and can include facilities, systems, technology, and people. An often-overlooked aspect of critical assets is intellectual property.
  • Formalized and Defined Program:
  • Organization-wide Participation:
  • versight of Program Compliance and Effectiveness:
  • Confidential Reporting Mechanisms and Procedures:
  • Insider Threat Incident Response Plan:
  • ommunication of Insider Threat Events:
  • Protection of Employees' Civil Liberties and Rights:
  • Policies, Procedures, and Practices that support the InTP:
  • Data Collection and Analysis Techniques and Practices:
  • Prevention, Detection, and Response Infrastructure:
  • Insider Threat Practices Related to Trusted Business Partners:
  • Insider Threat Integration with Enterprise Risk Management:
  • Organizations should ensure policies and controls provide: concise and coherent documentation, including reasoning behind the policy, where applicable consistent and regular employee training on the policies and their justification, implementation, and enforcement Organizations should be particularly clear on policies regarding acceptable use and disclosure of the organization's systems, information, and resources use of privileged or administrator accounts ownership of information created as a work product evaluation of employee performance, including requirements for promotion and financial bonuses processes and procedures for addressing employee grievances
  • wareness training for the unintentional insider threat should encourage employees to identify potential actions or ways of thinking that could lead to an unintentional event, including level of risk tolerance--someone willing to take more risks than the norm attempts at multi-tasking--individuals who multi-task may be more likely to make mistakes large amounts of personal or proprietary information shared on social media lack of attention to detail
  • Our intent was to develop a single definition for insider threat that covers malicious and non-malicious (unintentional) insider threats covers cyber and physical impacts applies to both government and industry is clear, concise, consistent with existing definitions of 'threat', and broad enough to cover all insider threats
  • augu010 on 15 Feb 20
     
    This article goes into detail about various safe practices that can prevent cyber threats. Policies and procedures must be created in order to protect us from cyber crimes. Governments have worked hard to protect data from being hacked.
lfreeman128

The Coolest Event Tech of 2017 - 0 views

insights.ges.com/...hat-will-blow-you-away-in-2017

shared by lfreeman128 on 16 Oct 17 - No Cached
  • lfreeman128 on 16 Oct 17
     
    This article explains the newest event technology in 2017. Robotics, Artificial Intelligence and Virtual Reality are some forms of technology that are showing up at events around the country. Some robotics popping up are Make Shakr, a robotic bartender that makes an limitless menu of cocktails and Sprinkles' Cupcake ATM that sells cupcakes 24/7. Artificial Intelligence is being used in voice recognition programs and unmanned vehicles. Apple's Siri, Microsoft's Cortana and Amazon's Alexa are all voice activated assistants that make AI easier to use in events. Gone are the days were virtual reality (VR) uses heavy headsets VR 2.0 allows costumers to walk around activations. Merrell, a footwear company had an industry-first hiking experience that had customers move around a virtual commercial.
Maria Zuniga

Announcing the E-Business Fair 2017 - 0 views

techpoint.ng/...ncing-the-e-business-fair-2017

shared by Maria Zuniga on 11 Sep 17 - No Cached
  • The E-Business fair, Africa’s largest business fair that connects micro, small and medium enterprises on the biggest scale the continent has ever seen,
  • E-Business and the Growth of Your Enterprise”, it illustrates how micro, small and medium enterprises can grow by taking advantage of the internet era and technologies to leapfrog their business to success.
  • Connectnigeria.com CEO, Mr. Emeka Okafor, cited the importance of using technology as a low cost tool for improved market share.
  • Maria Zuniga on 11 Sep 17
     
    This article was very interesting because it highlighted the importance of e-commerce. The fact that Africa is hosting its 6th e-commer fair, shows how in every part of the world, and any type of company is using e-commere.
mtedd003

Meet the Soaring Demand for Unattended POS in the Restaurant and Retail Verticals - Dat... - 0 views

datacapsystems.com/...estaurant-and-retail-verticals

POS restaurant Hospitality technology

shared by mtedd003 on 10 Apr 20 - No Cached
  • One of the latest trends that have made it necessary for solutions providers businesses to adapt is the booming unattended POS trend. The global interactive kiosk market saw record growth in 2018, reaching $9.22 billion and a 17.6 percent growth rate — which exceeded the growth rate in 2017.
  • Last year, McDonald’s announced a plan to install self-service kiosks in 1,000 of its stores per quarter.  Taco Bell planned kiosk installations in more than 6,000 locations, and Subway included self-service kiosks in its “Fresh Forward” initiative to transform customer experiences.
  • Furthermore, 60 percent say they’d visit restaurants more often if they had self-service kiosks.
  • ...8 more annotations...
  • Erba Collective, a Los Angeles cannabis dispensary, installed self-service kiosks that accepted cashless payments to reduce wait times and increase customer turnover.
  • It’s the right solution for today’s consumers: Consumers value their time, and waiting in line can destroy an otherwise great customer experience.
  • It’s the right solution for today’s businesses: Merchants are facing mounting challenges ranging from rising labor costs to new competition. Self-service kiosks can help businesses do more with the same staff, minimizing the labor required for order taking or checkout.
  • o provide unattended POS solutions, you will need to speak with your vendors or find new partners that offer the types of hardware you need. It’s also vital that you work with a payments partner with expertise in managing unattended POS transactions.
  • EMV chip technology will help prevent card fraud.
  • part of their omnichannel strategies
  • If your goal is to be a total solutions provider and meet all of your customers’ needs
  • one-stop shop.”
  • lclar060 on 10 Apr 20
     
    Unattended POS is growing global trend which industry leaders will soon have to adapt in their business place. Quick service restaurants are quickly adapting to this change as it reduces wait time and increase in customer return rate. Other key benefits for businesses are the decrease in labor costs & minimal errors when processing guests' request. Ideally, merchants must speak with vendors to customize the self-service kiosk and to ensure they are in compliance. In the end this will expand revenue and efficiency.
  • mtedd003 on 18 Sep 20
     
    Unattended POS machines hit a global growth of $9.22 billion in 2018 from 2017, and is still climbing. The unattended POS machine has shown to be particular popular in the quick service restaurant sector. McDonald's has announced a plan to put 1,000 self-service kiosks in their stores per quarter. Taco bell and Subway have also announced they will be adding the kiosks in their stores as an initiative to offer a heightened customer experience. The machines have come with the benefits of reduced wait time and faster customer turnover. POS growth is attributed to aligning with today's consumers' expectations. Customers value their time and rising labor costs can be eased with the machine as it expedites transactions and covers tasks not relied on by human interaction.
anaslip

10 Examples Of Customer Experience Innovation In Hospitality - 1 views

www.forbes.com/...ence-innovation-in-hospitality

innovation technology hospitality software

shared by anaslip on 24 May 20 - No Cached
  • When a guest feels the hotel understands them, they are 13% more likely to stay there again. The majority of hotel visitors want to experience new technology
  • Marriott is testing the technology at its hotels in China, which shortens check-in time from three minutes or more to less than one minute.
  • InterContinental Hotels Group is creating AI smart rooms in its hotels in China. The rooms allow guests to use voice control technology and speak naturally to get personalized assistance for both business and personal travel.
  • ...9 more annotations...
  • Aloft Hotels uses Botlr, a robot butler, to deliver items to guests around the clock.
  • Guests at New York’s Yotel can have their bags stored with Yobot, a robotic luggage concierge. Robots aren’t entirely replacing humans, however—a lesson learned by the Henn-na Hotel in Japan, which fired half of its all-robot staff to employ more humans.
  • More hotels are moving away from traditional room keys to leverage RFID technology through guest wristbands. The technology is popular at resorts like Disney World and Great Wolf Lodge.
  • The Cosmopolitan in Las Vegas has Rose, an AI concierge who can help guests book spa services and restaurants and offers insider information like secret menu items at the hotel bar. Four Seasons Hotels uses Four Seasons Chat for 24/7 chat service that is powered by humans, not AI, for a more personal touch and responds to messages in 90 seconds or less.
  • . Hilton Hotels has introduced mobile check in for rewards guests to seamlessly check in, choose their room and unlock the door through an app. 
  • ach room at the CitizenM Hotel in Amsterdam comes equipped with a MoodPad tablet, which allows guests to change the temperature, TV, window blinds, alarm and lighting in one place. Some Marriott hotels have smart shower doors where guests can jot down their ideas while in the shower and then email the image to themselves for future use. 
  • A number of hotels and resorts, including Radisson and Omni, offer the service and have seen improved customer satisfaction and online booking rates. 
  • Hilton uses location-based services at some of its resorts to alert guests to events and activities that might interest them based on where they are on the property.
  • The wall of each room at Hub by Premier Inn in the U.K. includes an AR map of the local area. When guests point a smartphone at the map, they can learn about local attractions and get recommendations for the best things to do and see.
  • anaslip on 24 May 20
     
    This article tells us about 10 new innovations in the hospitality world. Mostly it is talking about some innovations in the hotel industry such as face recognition at the registrations, voice-controlled rooms, and smart amenities.
cleon087

How technology is transforming hotel point-of-sale systems | Hotel Management - 3 views

www.hotelmanagement.net/...how-technology-changing-pos

hospitality pos

shared by cleon087 on 20 Jun 18 - No Cached
  • Technology has transformed point of sale into point of experience
  • elf-ordering via their smartphone by the pool or wherever they happen to be and increased guest satisfaction with guest payment
  • Because the staff members have appropriate intelligence readily in their hands, personalization can happen
  • ...21 more annotations...
  • easy to summon service in “non-F&B” areas
  • The card data is processed only by the payment gateway to/from the acquiring bank and only the final transaction approval code is passed to the POS, without the card data
  • The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011
  • associated mobile apps have the potential to increase top-line [food-and-beverage] sales in hotels by 5 [percent] to 10 percent without significant costs
  • hotel food-and-beverage revenue per occupied room increased 1.6 percent during 2017. F&B RevPOR reached $105.56, up from $103.93 in 2016, according to STR.
  • POS vendors have moved away from storing card data on their application and network. Many vendors no longer pass through or process any card data on their POS systems. Rather, they link and integrate to certified payment gateways. Payment devices are encrypted and secured, and client card data is always encrypted and totally separated from the POS terminal.
  • Technology is allowing for an extreme and pronounced change in point-of-sale systems
  • Mobile POS provides several benefits for hotels and guests alike. With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property
  • POS technology has been a great partner in these efforts by making POS systems easier than ever to use, and mobility plays a role in impacting the increase in consumer spending, Wisell said
  • Call-for-service technology, deployed tableside and in under-serviced areas such as lobbies, coupled with mobile ordering apps, offer hotels an opportunity to increase sales
  • Mobile POS also lays the groundwork for future integration with artificial intelligence or customer-relationship-management systems.
  • “Hotels can spend millions of dollars on a remodel but if they don’t have the right point of experience, it can still result in a one- or two-star rating,” he said.
    • cleon087
      cleon087 on 27 Jun 20
       
      This shows that importance of POS, and how it can transform a business for the good or bad.
  • Mobile is now
    • cleon087
      cleon087 on 27 Jun 20
       
      People are starting to expect this, they even want more of a variety of different ways to pay that can be determining if you get business or not.
  • Hinojosa said
    • cleon087
      cleon087 on 27 Jun 20
       
      Were always looking for a way to make the experience more personalized and this is one way.
  • with
    • cleon087
      cleon087 on 27 Jun 20
       
      When guest get their food quicker and accurately this helps the experience and revenue.
  • they are the face of the property
  • u recognize them and are honored they are here with you again.”
  • “Whenever a guest is seated in the lobby and wants a take-away coffee, they can order one and not only when a staff member notices the guest in a restaurant,
    • cleon087
      cleon087 on 27 Jun 20
       
      This is really good because it is hard as a front desk agent to give attention to the guest since the moment they step in but with this they can request their snack or drink that they want.
  • While there is interest in the potential of AI and chatbots for roomservice and self-service ordering, these are not yet ready for a widespread rollout at this time, Wisell said.  
  • “Data scientists can be used in the back of the house on the kitchen side, too—optimizing the production line,” he said. “Looking at the analytics behind the performance will reduce the wait times in the front of the house.”
    • cleon087
      cleon087 on 27 Jun 20
       
      This will optimize performance
  • hotels don’t want to cross the line into creepy.
  • anonymous on 20 Jun 18
     
    Mobile POS has boosted F&B growth due to the ability to complete sales much faster and from non-F&B serviced areas of the property. The mobility contributes greatly to the increase in customer spending. With this mobility, companies must ensure compliance with PCI standards, and ensure that no credit card information is stored directly on the POS terminal. The article also touches on the subject of tokenization, and the usage of technology to secure a "token" rather than actual card data aids in reducing security risks.
  • ...4 more comments...
  • aycasa on 25 Jun 18
     
    This article was about how technology has had a great influence on point of sale systems within the hospitality industry. According to a senior director of product manager at Agilysys, Mike Hinojosa, he states that technology has transformed point of sale into point of experience. I personally agree with this because lately I expect hotels to have the latest in technology when it comes to POS and when I encounter a poor POS I automatically think they lack in providing the best for their guests. This article talks a lot about how mobile POS provide benefits for both parties and how it has increased guest satisfaction. "With mobile POS, the speed of service is dramatically increased because the staff can bring mobile ordering directly to guests, anywhere on property." According to this article, POS systems help boost F&B spending growth and they have become more secure throughout the years. "The hotel F&B space continues to show growth, with overall consumer spending increasing 4.9 percent in 2017 and showing a robust 5.5-percent annual growth since 2011, according to Technomic". It's said that mobile POS has helped F&B growth because it gives users the ability to into quicker sales and in different areas throughout the properties. For example, a waiter walking around a pool taking orders instead of having the guests walk to the poolside bar to place an order. Collecting payment has also become safer and easier with POS systems because of the PCI standards.
  • chinneegyyal on 02 Oct 18
     
    Technology is allowing for an extreme and pronounced change in point-of-sale systems. The speed of service for the guest in a hotel has dramatically went up because of point of scale systems. It is more convenient and quicker for guests to get things or to order things.
  • zxu009 on 24 Apr 19
     
    This article is about the employment of technology in the hospitality industry.
  • anonymous on 03 Jun 19
     
    This article is about how technology is transforming the POS experience by providing a more advanced security solution and a mobile platform. The article highlights how this new technology supports both the client and staff experience. The technology also provides a financial benefit in increasing sales by 5% and reducing cost by 10%.
  • jeanique13 on 19 Jun 20
     
    POS Technology has developed majorly over the past years. Growing developing offering mobile devices that can help workers pace themselves and generate more sales. These programs also offer extra data security to protect the clients information against fraud. This device is perfect for sport arenas, bar, golf course and more open outdoor and large venues that cater to voluminous crowds.
  • cleon087 on 27 Jun 20
     
    This article is about the benefits of technology in POS systems. It shows how the technology can personalize the experience of the guest by having them be able to order from the moment they step into the lobby. The article also discusses how all the technology is good but in the hospitality we are walking on a fine line that we don't want to cross to creepy with biometrics. Technology offers efficiency in speed and will give a better experience. Not only this but it talks about how POS is becoming more secure, and how people want to pay in different ways.
obrediajones

Sustainable Hospitality: Eco-Friendly Industry Trends and Tips - 1 views

businessblog.trivago.com/trends-eco-friendly-hotel-tips

shared by obrediajones on 20 May 20 - No Cached
  • “A large section of the hospitality industry is joining the unprecedented mobilization across the globe in mitigating negative environmental impacts and facing the many societal challenges ahead.”
  • key eco-friendly hotel industry trends
  • Cutting down on food waste
  • ...8 more annotations...
  • Minimizing water usage beyond the hotel room
  • Eliminating plastic
  • Conserving energy
  • Creating a paperless hotel
  • Integrating sustainability into the hotel architecture
  • Eco-friendliness is evolving from a nice-to-have, on-trend hotel commodity to a must-have priority for a growing number of environmentally and socially conscious travelers.
  • In fact, 66% of global respondents (up 11% from the previous year) would “pay more for products and services from companies committed to positive social and environmental impact” (Nielsen, 2015).
  • a TUI global survey found that two-thirds of holidaymakers are willing “to make lifestyle trade-offs to benefit the environment” (TUI, 2017).
  • obrediajones on 20 May 20
     
    This article outlines key trends aimed at reducing the hospitality industry's negative impact on the environment. Ranging from the creation of paperless hotels, the "three-zero-concept", energy conservation, and the reduction of food and water waste. Showing how these combined efforts help to entice socially conscious travelers.
artandmer

Are hotels and outdoor concerts any safer since the Las Vegas attack? | PBS NewsHour - 0 views

www.pbs.org/...fer-since-the-las-vegas-attack

las vegas attack security hospitality

shared by artandmer on 20 Jun 22 - No Cached
  • By now, many details of that October evening in Las Vegas are well known: the lone gunman in a 32nd floor suite atop the Mandalay Bay Hotel, the arsenal of firearms, the terrified concertgoers below.
  • In a 2017 Gallup poll, 38 percent of U.S. adults said they were less willing to attend events with large crowds out of concern the events could become a terrorist target.
  • A separate Gallup poll taken days after the Las Vegas shooting found that 39 percent of Americans are “very” or “somewhat” worried that they, or a loved one, will be a victim of a mass shooting.
  • ...7 more annotations...
  • The Las Vegas attack was, however, the first mass shooting at a hotel in the U.S., and it served as a reminder that attacks on entertainment events are a worldwide emerging threat
  • The attack Paddock carried out — from a hotel with robust security and a state-of-the-art surveillance system — left many industry insiders and security experts stunned.
  • For the first time in Coachella’s 19-year history, organizers used surveillance drones to monitor the vast grounds of the festival.
  • For months ahead of the festival, a security company called Emergence also trained Goldenvoice security and police officers in “predictive threat analysis,” a security technique that focuses on spotting signs of trouble and disrupting attacks before they take place.
  • And as security costs for hotels and event promoters increase, concertgoers in the U.S. may see slightly higher ticket prices
  • Police say Stephen Paddock planned his attack in Las Vegas at least a year in advance. In the days leading up to the shooting, Paddock was able to bring more than 23 rifles into his hotel room, set up a hidden camera in the hallway outside of his room, and drill L-brackets into the 32nd floor stairwell door and his suite to delay police from entering.
  • After the shooting, Wynn Resorts, Hilton and Disney Resorts all changed their internal policies regarding do-not-disturb signs
  • artandmer on 20 Jun 22
     
    High profile hotels near large events have had to respond to events such as mass shootings since the 2017 Las Vegas attack where a guest used as hotel room to carry out the shooting. Concert venues and large hotels are now using surveillance drones and predictive threat analysis to enable their staff to recognize patterns that could indicate signs of trouble. Security costs at large venues are expensive, and they are being passed on via ticket prices. Hotels need to evaluate their need for an active shooter plan and evaluate their "do not disturb" policies and train their staff to alert management when they are unable to enter a guest room, or when they recognize something out of the ordinary.
kgill017

Hospitality Net - Budgeting for System Upgrades in 2017? Migrate to RMS - The Hospitali... - 0 views

www.hospitalitynet.org/...4078850.html

shared by kgill017 on 24 Oct 16 - No Cached
  • kgill017 on 24 Oct 16
     
    This is following the trend of using cloud based solutions for hospitality related services in 2017. The services include POS, accounting and email solutions.
iancochran

Frictionless POS: 2017 POS Software Trends Report - 0 views

hospitalitytechnology.edgl.com/...S-Software-Trends-Report108224

Technology Hospitality

shared by iancochran on 21 Feb 17 - No Cached
  • iancochran on 21 Feb 17
     
    Some call it the Uber Effect, some might say it is just a natural shift in generational practices and preferences, but all businesses - and therefore the point of sale - have been disrupted by the transformative power of mobility.
anonymous

Wal-Mart Ditches Amazon Prime-Like Service, Reduces Free 2-Day Shipping Requirements - 0 views

www.entrepreneur.com/...288543

amazon service

shared by anonymous on 03 Feb 17 - No Cached
  • Wal-Mart Ditches Amazon Prime-Like Service, Reduces Free 2-Day Shipping Requirements
  • Marc Lore, president and CEO of Wal-Mart U.S. eCommerce, said in a statement. "Two-day free shipping is the first of many moves we will be making to enhance the customer experience and accelerate growth."
  • anonymous on 03 Feb 17
     
    With increased competition, Walmart is now offering a similar program to that of Amazon. Now Walmart shoppers are able to utilize free 2 day shipping with a purchase of over $35 (a decrease from that of $50 before). By decreasing the price Walmart will now enable more of its shoppers to take advantage. Marc Lore, president and CEO of Walmart US eCommerce said "in today's world of eCommerce, two day free shipping is table stakes. It no longer makes sense to charge for it." Amazon made just shy of $513 million in the first quarter of 2016 (Wired.com). I'm sure this is one way in which Walmart aims to get a piece of that pie in 2017.
linanzhang

Technology in the Hospitality Industry - Highlights from Deloitte's 2017 Outlook &#8211... - 0 views

www.businessbeyondborders.info/ts-from-deloittes-2017-outlook

shared by linanzhang on 15 Oct 18 - No Cached
  • linanzhang on 15 Oct 18
     
    The innovation of information technology is a trend in the hospitality industry. Information technology can improve market growth. Investment in technology can be exemplified by restaurants' expenditure on IT. One chart showed that there are 26% restaurant investment between 1%-2% of revenue on IT. 25% invest between 2%-3% of revenue on IT. Only 6% investment greater than 6% of revenue on IT. IT investment of portion takes really low in all different kinds of the sector of investment. But in my opinion, IT investment is necessary for the hospitality industry. It deserves to invest more. Because people rely on technology information and product more and more.
miamigol

Facial recognition authenticates cruise ship passengers - 0 views

gcn.com/...facial-id-cruise-ships.aspx

technology Hospitality software tech solution

shared by miamigol on 24 Oct 18 - No Cached
  • miamigol on 24 Oct 18
     
    The article is about the use of biometric technology being tested by CBP to authenticate cruise passengers as they enter and exit a ship. The trial was conducted at Cape Liberty Port, N.J. with passengers disembarking a royal Caribbean ship. The test not only demonstrated high-quality and high-speed facial matching but also expedited inspections. CBP is also testing exit biometrics in a number of international airports across the nation, including Houston Hobby and George Bush, Las Vegas' McCarran, Washington Dulles, and Chicago O'Hare. The article was published in November 2017 and indicates that by early 2018, CBP would have already implemented this technology at the top 20 U.S. airports. Furthermore, CBP is working with JetBlue on a facial recognition program that uses a picture in lieu of boarding pass.
Yueyu Peng

What Recruiters Need To Know About What Makes Cybersecurity Unique - 0 views

www.forbes.com/...hat-makes-cybersecurity-unique

cybersecurity

shared by Yueyu Peng on 25 Oct 18 - No Cached
  • Cybersecurity is under pressure. There are an increasing number of attacks, an increasing amount of regulation and a predicted skills shortage of 1.8 million workers by 2022.
  • Just knowing about the job or the client is not enough; they expect their recruitment partner to know details about a huge number of qualifications and different security tools.
  • Candidates can obtain job offers very quickly, and there is a gap between the number of vacancies and the number of skilled people available.
  • ...5 more annotations...
  • Unemployment within cybersecurity is effectively zero,
  • gender diversity
  • We discovered that the number of women in cybersecurity has increased from 11% to 18% since 2011.
  • Paying the right amount for the role shows candidates that you understand their industry, which is very important to them.
  • Candidates can obtain multiple job offers within weeks of applying for a job. At the senior end of the market, this takes a little longer due to the number of roles available. They will still most likely have several opportunities tracking.
  • Yueyu Peng on 25 Oct 18
     
    This article is about the cybersecurity recruitment. It point out some points to ask the recruiters to pay attention.
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