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Yujia Xie

New free software for small hotels B&Bs lodges - 1 views

  • Globa.li aims to give small, sustainable hotels and operators a fair shot at competing with big corporates for online travel bookings
  • but smaller, owner-run establishments are faced with two BIG problems - they can't get a sustainable rate for their accommodations PLUS it is very difficult for them to manage the ongoing relationship with their guest who will almost certainly be offered lots of different offers ALWAYS pushed on price.
  • bad, too, for the guest - because the amount of money in the transaction is often insufficient to deliver a high level of quality hospitality sustainably.
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  • this year there will be over a billion international tourists and up to 5 billion domestic ones.
  • of course a massive opportunity too
  • This is why Globa.li will soon be introducing free software small establishments can use to manage their rates, availability and bookings online, even from smart phones.
  • This technology not only streamlines reservations management, but also allows  properties to be bookable online.  And yes, it's free!
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    This article mainly talks about a new free software called Globa.li for small hotels. For the smaller establishments, they can not only get a sustainable rate, but also it is hard to manage the relationship with their customers. Globa.li can help these kind of hotels to have a good situation when they compare with big corporates for online bookings. This software can manager the rates, availability and bookings online, even from smart phones. It even can book online for properties.
Lu Zhang

DailyTech - Hilton Hotels to Use Unreal Engine 3 for Employee Training - 0 views

  • Ultimate Team Play puts hotel team members in various scenarios aimed to replicate real guest situations. Users will have to decide what the best course of action will be to fulfill a guest’s request and complete a specific job task within a limited time. Their immediate or non-immediate actions toward guests will directly affect the mood of the guest as well as the hotel’s SALT (Satisfaction and Loyalty Tracking) scores.
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    This software called Ultimate Team Play is used in Hilton Garden Inn to do the employee training. The Ultimate Team Play presents a virtual scene of front desk for employee. The virtual guests will show different reaction toward to different service from the employees. The SALT( Satisfaction and Loyalty Tracking) score is a very important factor that reflect the service quality of the hotels. The employee may select different level of guest interaction and study the specific requirement of each level of guests so that learn about how to serve different guest to develop guests' SALT.
elena zhebrun

IT Investments across Hospitality Industry Rises: Motorola Solutions - 1 views

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    A recent study from Motorola, a part of Motorola Mobility offering business and mission-critical communication products and services to enterprises and governments, finds that IT spending in hospitality industry is increasing, mainly driven by the need to improve guest experience. However, hotel technology managers will face the challenge to convince the top management to approve investment in the latest technology. To overcome this challenge, technology managers need to present the business case for new technology procurement to senior management, according to Karnib The research concludes that smartphones, tablets and mobile applications are the new trends moving into 2012 in the hospitality industry.
Zeng Yue

Lodge Reservation Software provides a better booking system « Hotel Managemen... - 0 views

  • Lodge reservation software allows and helps the lodge owners to find updates of every activity happening in the lodge, related to the departments in the lodge management system. This provides an actual figure and picture of the occupancy and lodge reservation status.
  • Lodge reservation software
  • Being a lodge owner, your main concern would be better reservation facilities for the guests. Often, in the absence of a good reservation system lodge owners loose a good number of guests due to misinformation. Misinformation, here in the lodge management system is mainly concerns with the actual position or status of the rooms in the lodge.
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  • In any case, the automated system of lodge reservation allows the guests to check the status online
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    This article talks about lodge management system, which beyond to a software, is mainly deal with reservation system and the updates of every activity in the lodge, make sure information that guests required is accurate and fast, this article mainly tell about the function of the lodge management system and the different between the earlier lodges.
Mohan Song

Aptech Financial Solutions Selected by Eight Hotel Companies with 120+ Properties - 1 views

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    Aptech Computer System is one of the leading hospitality software provider, which was selected by 8 hospitality groups with more than 120 properties for more profitable operations. From 1970, Aptech is a financial and operation problem solving system. The advantage of this system is that it based on back office accounting program on the market. The system incorporates accounts payable, general ledger, statistics, financials, and reporting. It is also available as an ASP service or on a licensed basis. This company leading the industry based on leveraging change by valuing human relationships and applying technology to solve business problems for people.
Xinghe Hu

Technology, Hotel Industry and Knowing Hotel Software - 0 views

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    Hotel industries are in need of automated systems. That is why there's a need for hotel software to boost their businesses and to make all transactions convenient for you and your customers. There are lots of hotel software developers that are offering automated hotel systems. This article introduce some useful software for the hospitality industry. Such as POS. Some hotel softwares also come included in a website. Internet is widely used today and hotel managements find this trend to be an effective marketing strategy.
marylauren1717

protel cloud solutions create benefits in the near term - 0 views

  • The benefits are impossible to ignore: Lower overall cost, no requirement to build and own an IT infrastructure, no need to bother with maintenance and data security, and the ability to add and subtract capacity as needed.
  • The sole requirement to use cloud applications such as the hotel management software protel Air or the new protel Web Booking Engine is an Internet browser.
  • To reap the benefits of the cloud, however, hotels are not required to move their entire IT infrastructure online.
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  • The introduction of the cloud to the hospitality industry will play a large part in stimulating the faster deployment of new services to both companies and customers, and for both it will restore something unique: a choice.
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    Hotel software provider protel has jumped on the cloud computing bandwagon by launching a web-based product line. As stated in the article, the benefits are endless, including but not limited to: lower expenditures, no IT infrastructure required, ability to add capacity as needed, etc. Protel only asks that their hotel clients have access to an Internet browser in order to run protel Air or the new portel Web Booking Engine.  Contrary to popular belief, hotels are not required to convert their IT infrastructure entirely online. With protel Air, these hotels are able to combine cloud and on-premise solutions in order to utilize their existing infrastructure while reaping the cloud benefits. With such hybrid solutions all the rage, costs are being significantly reduced while enabling efficient and effective business processes.  Personally, I believe all hotels should convert to a hybrid infrastructure, if not completely run on the cloud. With the average consumer relying on internet interaction every day, guests are accustomed to instantaneous results and information. Software such as protel Air and WBE will help the hospitality industry grow in the technology world. 
Panpan Xie

New software product transforming hotel guest experiences debutes in Middle East - 0 views

  • Hoteligence is a cloud-based software platform which helps hotels to increase revenue, offer improved room entertainment, and track and analyse guests’ buying behaviour in order to optimise business performance.
  • Hoteligence is all about offering guests relevant content and services at the relevant time. Guests can choose what and when they want to watch something, and they can choose which channel, which device and in which location in the hotel. We make this possible with great content across all media."
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    A Swedish hotel intelligence organization has chosen Dubai as the location to use a new software product called Hoteligence. This software is about offering guests specific content and services at the specific time. It is a cloud-based software platform that can be operated through TV, iphone, ipad, Android, etc. It offers room entertainment: customers can play Angry Birds, listen to music and connect to social media platforms such as facebook and twitter. This software is also a useful marketing tool which can track and analyze guests' buying behavior. The feedback until now is very good, so I think it is possible to implement Hoteligence to a bigger market and more levels of hotels as this software not only increases the added benefits for guests, but also gives hoteliers a good marketing tool.
TIAN LIU

Hotel software pioneer heads to the Cloud - 3 views

  • When Cloud computing first appeared on the technology horizon, protel realized early on that the future of IT is mobile and in the Cloud. So as early as 2009, protel acquired the first "Cloud clients" for bookatonce, their brand-new web-based property management software (PMS).
  • When Cloud computing first appeared on the technology horizon, protel realized early on that the future of IT is mobile and in the Cloud.
  • Today, already more than 4,000 clients use Cloud solutions by protel. All of them enjoy a newly-won piece of independence because web-based applications can be accessed through an Internet browser on different types of devices regardless of operating system or native language.
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  • Hoteliers who cannot or do not yet want to move into the Cloud, however, do not have to completely forego its benefits. protel offers a continuously increasing number of web-based modules to extend the on-site protel PMS solutions
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    Could computing is the most productivity and advanced toll for collect the information and data analysis. Hospitality industry is based on the information of the guest and data of the operation to improve the their management, so the could computing technology is very needful for hoteliers. Though the article, we can learn something form the Protel hotel software company, that we need to know what are our customer need, so we can get to it and make them satisfaction. How can we know that, data base and information collecting can show us about the experience of the guests lived in hotel, and via this resource we can find the problem and solution more easier, so using the advanced software in hotel operation is very necessary.
lin liu

Cenium Inc. - Hospitality ERP - Hotel Software Solutions - 1 views

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    This article is about Cenium for hotel management. Cenium has many excellent characters, which benefit hotel management a lot. Cenium provides a cohesive PMS, aims to form a software management information suite for chains and individual hotels. firstly, this software make it very easy to trace. Cenium combines with Microsoft Dynamics NAV, letting the whole industry has a one stop solution.This is a good way for Cenium to form a total information suite for all business. Information can be transferred from one module to the next and allows simultaneous access in a visual work environment. Secondly, Cenium can complete overview and real data in real time. It is a very big challenge for all hotels to keep fresh informations. Cenium is designed to make sure fresh, relevant and up to the second information. Thus, managers can monitor their property very easily. And also, Cenium helps tp eliminate interface issues, so we can get the integrated system. What is more, customers can invest low in training of this technology. We can learn it quickly, and all customers get one unified user interface. The information suite, the updated information system, the integrated system, the low cost and the easily operation, which attract more hotels apply this new technology. Thie combination of Cenium and Microsoft Dynamics NAV, making hotels improve efficiency and to be more competitive.
Yuting Peng

How Marriott Never Forgets a Guest - 0 views

  • What makes such velvet-glove treatment possible is Marriott International Inc.'s (MAR) use of customer management software from Siebel Systems Inc. (SEBL) The hotel chain, based in Bethesda, Md., is counting on such technology to gain an edge with guests, event planners, and hotel owners.
  • The software lets Marriott pull together information about its customers from different departments, so that its reps can anticipate and respond more quickly to their needs.
  • The biggest boost from the Siebel software is in the hotel chain's sales operations. Marriott is transforming its sales teams from order-takers for specific hotels to aggressive marketers of all Marriott properties.
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    This article tells us how Marriott never forgets a guest. First and foremost, the author told us a little story about a guest's experience in Marriott. He told the hotel about his trip, the hotel let the planning coordinator to make an itinerary for the customer including trip details and their favourates. The experience in Marriott made him very satisfied. In addition, the software which made Marriott's velvet-glove treatment come true is called customer management software from Siebel Systems Inc.. This technology aims to combine the customers, hotel and planning coordinator together to share the information of the customers such as the size of the bed, the view of the room or some specific needs of the customer. In this way, people will arrived at the room prepared just as what he liked, which will made the customer satisfied and gains the hotel loyalty and hotel profits. Marriott owns 1850 hotels and resorts worldwide and began using the software in late 1998. Until now, this software has brought a large number of guests and increase sales for the hotel. Many people would like to find the planning coordinator to book their stay during Marriott or by the hotel booking system. More and more people are choosing Marriott instead of other hotels of the personize service provided by the hotel. Finally, Marriott is transforming its sales teams to aggressive marketers for all the Marriott properties. So this makes it easy for the salesperson to book hotel rooms worldwide for his local customers. With the advantages of the software, many hotel chains such as Hilton Hotels Corp. are staring to follow the Marriott's technology lead to satisfy their customers.
Xiaoxiao Wang

Fair to bring tourism and software together - 0 views

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    This article shows the importance to bring software and tourism industires together. As the development of tourism technology, more and more hotels and tour agents start to use different kind of software to increase the ratio of online deals. It uses specific examples which Thai software firms hope they can offer software solutions to every point in the tourism ecosystem. In this way, Thai tourism businesses will gain benefits from getting the right software solutions to help tourism indury grow.
Zongming Yao

10 Innovative uses of the IPad by the hospitality industry - 0 views

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    This article listed IPad several uses in hospitality industry, there is no doubt that Apple's IPad has the potential to revolutionize the hospitality industry, the functional ambiguity of the IPad can serve various applications in both hotel and restautant settings. The article points an Australian restaurant use the IPads replace menus, Customers use the restaurant-provided iPads to not only browse menu selections and order food, but access photos of every dish and even notify chefs of how they want their steaks cooked. In London's Berkeley Hotel plan to offer hotel guest IPad for the duration of their stay, The iPad comes with selected apps that help craft the travelers experience in the area - like suggesting the top-five places to visit, and a providing a list of local hidden gems. In conclusion, IPad is a new technology for this world, even for hospitality industry, I hope this new things can bring some new chance for our industry, for example, use the IPad app can make reservations, it very convenient and easy for the guest use, at the same time it may increase hotels' competition.
Irina Stepanenko

More hotels add iPads in guest rooms amd common areas. - 0 views

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    More hotels install iPads not only in guest rooms, but also in lobbies, restaurants, concierge desks, etc. According to the survey, iPads have been used to order room service, reserve a table, request wake-up call or housekeeping. Ipads installed in common area allow guests to play with them while waiting in line for concierge, for example. It also functions as an information center or a tool for business which replaced a business center with desktop computers. Ipads are mobile, easy to use, light in weight and likeable by guests, who seem to appreciate hotels that provide them with ipads. Modern luxury hotels are also trying to be anticipative of their customers' needs and to be innovative.
Siyu Ma

Digital check-in enhances guest satisfaction - 0 views

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    This article introduces a new check-in technology, it will effectively increase guest satisfaction. This new system works by sending a confirmation email to guests with a bar code attached on the day they are scheduled to arrive. After scanning the code using a smartphone or a print out at the kiosk, a prompt asks the guest how many keys they would like and then prints them out. They are then free to go to their room upon completion. Also it introduces the online guestroom selection system used by Hilton Worldwide. Hilton Worldwide has already found success in its attempt to put the check-in process in consumers' hands. Within 36 hours of arriving at a Homewood property, guests receive an echeck-in reminder and a prompt to select which guestroom they'd like to stay in on a virtual floor-plan map. This article points out the digital check-in challenges as well: 1. Ensuring that the global Web platform communicates effectively with the local hotel system is always important. 2. Some training must take place at the operational level. 3. It's very rare that the suite that a guest desires is actually available at the moment they want to book it. This article presents the bright side of online check-in and the effect it brings to improve guest's satisfaction but the challenges remains which makes it difficult to implement vastly. But it could becomes a trend for the future check-in system.
YIZHE YANG

Bartech to Unveil Latest Innovations in Automatic Minibar Technology at Equip... - 1 views

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    Show marks two decades of continued advancement in automatic minibar technology and industry firsts available only from Bartech Bartech, a world leader in automatic profit-generating minibar solutions for the hospitality industry, announced today that it will be showcasing its comprehensive product line at Equip'Hôtel 2012, taking place November 11-15 at Porte De Versailles in Paris, France. In addition to their already extensive selection of customizable automatic minibars designed to maximize revenue and save hoteliers time and money through increased efficiency, Bartech will also be introducing three new product solutions this year at Hall 2 Booth D56. These recent innovations include the energy efficient Neobar, a stand-alone eTray and new web-based minibar management software.
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    Efficient, energy-saving, increase profits, not only is the development trend of the hotel, but the overall trend of the economy. Bartech seize troubled refrigerator consumes high for the hotel industry, which proposed innovation. These recent innovations include the energy efficient Neobar, a stand-alone eTray and new web-based minibar management software. Now only be reflected in terms of technology and design of energy-saving, I believe that the next phase of development will be more evident in the near future, our effort will be put into the research and development of new materials, smaller resource consumption, durable and lasting.
Nicole Stevens

At Disney Parks, a Bracelet Meant to Build Loyalty (and Sales) - NYTimes.com - 1 views

  • Visitors would wear rubber bracelets encoded with credit card information
  • vacation management system called MyMagic+
  • If you fully use MyMagic+, databases will be watching, allowing Disney to refine its offerings and customize its marketing messages
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  • wristbands equipped with radio frequency identification, or RFID, chips
  • Disney is not the first vacation company to use
  • MyMagic+ will allow users of a new Web site and app — called My Disney Experience — to preselect three FastPasses before they leave home for rides or V.I.P. seating for parades, fireworks and character meet-and-greets. Orlando-bound guests can also preregister for RFID bracelets. These so-called MagicBands will function as room key, park ticket, FastPass and credit card.
  • MagicBands can also be encoded with all sorts of personal details, allowing for more personalized interaction with Disney employees
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    The technological makeover Disney is planning will require brand new software yet to be used in the parks. RFID scanners will be placed at set locations allowing guests easier access to the 'Magic'. No more turnstiles or waiting in lines. With just a flick of the wrist those mickey ears are yours and you are on your way. Personal RFID tags will be placed into guest MagicBands allowing Disney to track guests behavior within the parks. This is all thanks to the new vacation management system called MyMagic+.
danielle caskie

GoToMeeting Offers Affordable Web Conferencing - 0 views

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    Go To Meeting is a new software system that allows small businesses and corporations to host meetings with up to 10 employees for $49 a month. Unlike its competitors, which cost on average $468 a month, Go To Meeting's software only requires one download and one registration on one PC, one time. From this all 10 employees can hold unlimited monthly meetings from any PC, anywhere. Go To Meeting also offers better security and chat functionality, as well as, desktop screen sharing that allows employees to view any application.
jingyaoxie

Hospitality Employee Scheduling Software | ZoomShift - 0 views

  • The hospitality is unique in the fact that scheduling employees often times varies from week to week depending on the occasion. One week you may have a wedding that requires 50 employees while the next week you may only need 10 e
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     The hospitality industry encompasses a wide range of sections from lodging, restaurants, special event planning, conventions, and many more.  The hospitality is unique in the fact that scheduling employees often times varies from week to week depending on the occasion. One week you may have a wedding that requires 50 employees while the next week you may only need 10 employees. ZoomShift provides the flexibility for managers to schedule around the demands of their clients with employee availability in mind.
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