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Car accidents and fires are obvious situations that may require a call to 911. For the most part, doing so does not increase risk for the caller. However, in cases of domestic abuse or abduction, calling 911 can put the victim in grave danger. In these situations, new technology that allows people to silently text to 911 can be life-saving. The National 911 Office is driving the planning and adoption of the text-to-911 service to make communicating with emergency services more dynamic. This begins the process of increasing accessibility and a push for public safety answering points (PSAP) to begin Next Generation 911 (NG911) implementation. Text-to-911 is an interim step between current systems used in PSAPs and NG911 implementation. While there is a national push to upgrade, it is a lengthy and expensive process that will initially limit the availability of the service.

The Barnstable Police Department recently received a $126,121 grant from the state Executive Office of Public Safety and Security to train and update training for 82 telecommunicators, including dispatchers, and 10 new police officers in emergency medical dispatch. Everyone currently assigned to the communications desk has had the training, Sweeney said.

When you dial 911, you expect to be connected with someone who is able to provide emergency services to you in your time of need. But what do you really know about who is answering that emergency line? Telecommunicators are often thought of as the "first, first responder." They collect sufficient information from calls in order to get the proper response to the emergency at hand. One might presume there is a great deal of training and education that precedes procuring a job as a telecommunicator. While that may be true, a standard level of training is rarely required for employment.

In the aftermath following the terrorist attacks on September 11, 2001, federal agencies and law enforcement drove home the need for increased information sharing and improved performance throughout the intelligence community. The information failures that plagued the system previous to the attacks demonstrated the consequences of division during a crisis. Had well-run fusion centers been available at the start of this century, the deadliest terrorist attack in history would have resulted in a different outcome.

In an emergency situation, the location of fire stations plays a large role in how quickly first responders can reach a scene. For victims, however, this distance determines how much delay must be endured before receiving care. The city of San Diego is exploring a way to reduce the distance first responders have to travel to reach victims.