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Car accidents and fires are obvious situations that may require a call to 911. For the most part, doing so does not increase risk for the caller. However, in cases of domestic abuse or abduction, calling 911 can put the victim in grave danger. In these situations, new technology that allows people to silently text to 911 can be life-saving. The National 911 Office is driving the planning and adoption of the text-to-911 service to make communicating with emergency services more dynamic. This begins the process of increasing accessibility and a push for public safety answering points (PSAP) to begin Next Generation 911 (NG911) implementation. Text-to-911 is an interim step between current systems used in PSAPs and NG911 implementation. While there is a national push to upgrade, it is a lengthy and expensive process that will initially limit the availability of the service.

Driven by shrinking public coffers, state and local governments face a growing number of challenges. Law enforcement organizations are particularly at risk due to legacy technologies that compound costs through implementation expenses, maintenance fees, software upgrades and hardware purchases. More and more, this hidden price is motivating law enforcement departments to try cloud computing-Software as a Service (SaaS), in particular-to bring down costs and increase flexibility. To gain those benefits, however, departments must be able to overcome new issues involving information security, data management, and protecting confidentiality.