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The Barnstable Police Department recently received a $126,121 grant from the state Executive Office of Public Safety and Security to train and update training for 82 telecommunicators, including dispatchers, and 10 new police officers in emergency medical dispatch. Everyone currently assigned to the communications desk has had the training, Sweeney said.

In March 2011 the Hawthorne, California, Police Department Community Affairs Unit hosted their first Coffee with a Cop event. Police and community members came together in an informal, neutral space to discuss community issues, build relationships, and drink coffee. Just two years later, Coffee with a Cop events are being hosted in more than 36 states across the nation.

In an emergency situation, the location of fire stations plays a large role in how quickly first responders can reach a scene. For victims, however, this distance determines how much delay must be endured before receiving care. The city of San Diego is exploring a way to reduce the distance first responders have to travel to reach victims.

New technology is changing the way law enforcement agencies fight crime. Wearable tech is already being tested in police departments, and the next wave of gadgets could consist of applications that predict crime before it even occurs.

When you dial 911, you expect to be connected with someone who is able to provide emergency services to you in your time of need. But what do you really know about who is answering that emergency line? Telecommunicators are often thought of as the "first, first responder." They collect sufficient information from calls in order to get the proper response to the emergency at hand. One might presume there is a great deal of training and education that precedes procuring a job as a telecommunicator. While that may be true, a standard level of training is rarely required for employment.