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When you dial 911, you expect to be connected with someone who is able to provide emergency services to you in your time of need. But what do you really know about who is answering that emergency line? Telecommunicators are often thought of as the "first, first responder." They collect sufficient information from calls in order to get the proper response to the emergency at hand. One might presume there is a great deal of training and education that precedes procuring a job as a telecommunicator. While that may be true, a standard level of training is rarely required for employment.

Free, over-the-air terrestrial television and radio broadcasting is a key element of disaster response, the International Telecommunication Union says in a draft report released in late November. The one-to-many nature of broadcasting means that so long as transmission capabilities exist, victims with access to receivers will have access to updated information. Unlike communications networks, which may fail after a disaster due to sudden and rushed demand to bandwidth or due to power loss, broadcast transmission is often robust and characterized by multiple local providers.

The Barnstable Police Department recently received a $126,121 grant from the state Executive Office of Public Safety and Security to train and update training for 82 telecommunicators, including dispatchers, and 10 new police officers in emergency medical dispatch. Everyone currently assigned to the communications desk has had the training, Sweeney said.

AT&T Inc. says it will publish reports on the number of requests for customer information that it receives from law enforcement agencies, the latest move in the telecommunications industry toward fuller disclosure amid debate over government surveillance programs. The announcement Friday by the nation's largest telecom company came a day after rival Verizon Communications Inc. said it will make public the legal demands it has received. Dallas-based AT&T says it will publish a report twice a year online. The first one, covering requests received this year, will be out early next year.