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Gary Edwards

Why companies are switching from Google Apps to Office 365 | CIO - 0 views

  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • ...24 more annotations...
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps.
  • Microsoft’s increasingly strong Office 365 performance is coming partly at the expense of Google Apps. Motorola’s recent decision to move from an elderly version of Office to Google’s cloud service bucks the more common trend of companies who have been using Google Apps switching to Office 365.
  • 87.3 percent are using Office 365 services, with each organization uploading an average 1.37 terabytes of data to the service each month.
  • That fits what identity management company Okta is seeing. Office 365 is the most commonly deployed application among its customers (beating even Salesforce) and adoption is growing faster than any other cloud applications. It’s also the cloud service customers use the most, probably because that usage includes all the email users send and receive.
  • The only industry segments where Google Apps has more share than Office 365 are in technology; media, Internet and software companies. The smaller the company, the more share Google Apps has among Okta’s customers; but even in the smallest companies Office 365 is still in the lead.
  • “There are different dynamics that matter based on the company size,” McKinnon points out. “Large companies need manageability, security, reliability. You wouldn't see this acceleration of Office 365 in large companies without Microsoft doing a lot of work [in those areas].”
  • The majority of new Office 365 customers are moving from on-premises, but even companies that have already adopted Google Apps for Business are switching to Office.
  • Microsoft claimed they won back 440 customers in 2013, including big names like Burger King and Campbell’s, and the trend is continuing. Some of that may be the halo effect of the Office 365 growth making companies that picked Google Apps question whether they made the right decision. But often, it’s because of dissatisfaction with Google Apps itself.
  • The simplicity of Gmail and Google Docs clearly appeals to some users, but as one of the most widely used applications in the world, the Office software is familiar to many. “When you put these products into companies, the user interface really matters,” McKinnon says. “For email, the user interface really matters.
  • Google Apps is dramatically different from Office and that’s pretty jarring for people who’ve been using Outlook for a long time. It's like it beamed in from outer space; you have to use a browser, the way it does conversations and threading with labels versus folders, it's pretty jarring.”
  • Even if you like the Google backend better, you have thousands of users saying ‘what happened to my folders?’”
  • And it’s hard to use Outlook with Google, many customers report. “Some companies, they go to Google and they think they are going to make it work with Outlook; what they find out when they start using the calendar is that it just doesn’t work as well with the Google Apps backend as it does when you’re using Office 365. The user interface is so important that it pulls them back in.
  • If you’re pushing somebody who's used to an Office environment into a Google cloud, they're going to feel this vacuum because they no longer have the programs they're familiar with. It represents a huge investment in time that people aren't going to be receptive to. And you have Microsoft saying ‘for just $3 a month more you could have all these great programs you're used to. Now they’ve got the pricing so you get more than you get on Google, what Microsoft is offering is fantastic, and for $3 more it’s a premium worth paying. Microsoft is still the king of hill for a reason.”
  • “Quite frankly, Google is completely outclassed by Office 365 in this arena and despite the price difference corporations who made the switch to Google Apps to save money usually end up coming back within a year.
  • The primary driver of this appears to be Outlook integration over everything else, followed by the inability to do some advanced things that Microsoft Office excels at.”
  • For larger companies, this goes beyond the familiarity of Outlook into advanced features. “You can integrate Skype into Outlook, you can integrate OneDrive for Business into Outlook.
  • It becomes essentially like a command center, and there is nothing Google gives you that does that.
  • “The reason people have been moving to Google is cost,”
  • But a lot of people don’t find the usability and collaboration nearly as effective as Office 365.”
  • It’s not just Microsoft saying that Office 365 is growing (COO Kevin Turner claims that four out of five Fortune 500 companies use the service). Last year, cloud security company Bitglass said traffic analysis gave Google twice the market share of Office 365 among its customers, with 16.3 percent of the market; that went up to 22.8 percent this year as more companies switched to cloud services. However, over the same year, Office 365 grew far faster, from 7.7 percent to 25.2 percent. Google has a slight advantage with small businesses (22.8 percent to Microsoft’s 21.4 percent) but in large, regulated businesses (over 1,000 employees), Microsoft’s 30 percent share is twice that of Google and growing fast.Office 365 is even more popular with the 21 million customers of Skyhigh Network’s cloud security services, where 87.3 percent are using Office 365 services, with each organization uploading an average 1.37 terabytes of data to the service each month.
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    "The combination of familiar software and enterprise-class support is bringing early adopters disappointed by Google's lack of progress back to Microsoft."
Gary Edwards

Google To Challenge Amazon, Microsoft In Cloud Computing War - Forbes - 0 views

  • When Google scored a $400 million to $600 million deal to supply cloud services to Apple last week, according to multiple reports, it was widely viewed as a coup for the search giant’s cloud business. And why not? Apple, which has been relying mainly on Amazon Web Services as well as Microsoft’s Azure to run part of its iCloud and other services, is a marquee reference customer. It will get Google in the door of just about every big company–and, not incidentally, throw a little shade on its rivals. But the big win obscures a stark reality for Google’s Cloud Platform: At just $500 million in revenues according to Morgan Stanley estimates, it trails far behind AWS’s $7.9 billion reported revenues in 2015, and it’s even a distant third behind Azure’s $1.1 billion in estimated sales. Starting today, Mar. 23, Google will attempt to show how it aims to scramble into cloud contention at its first global cloud users conference, NEXT, in San Francisco. At the show, Google will trot out Diane Greene, the onetime co-founder and CEO of cloud pioneer VMware who now heads all of Google’s cloud and enterprise applications businesses. This will be Greene’s first significant public appearance since Google bought her company, Bebop, for $380 million last November. Customers and investors alike will be watching closely to see what strategy she lays out for the coming year and beyond. Google plans to introduce both a raft of new cloud features and updates as well as some significant new customers, according to various sources in the company. On the product front, there will be news about Google’s container technologies, which allow applications to run more efficiently across cloud servers using the same operating system without interfering with each other, David Aronchick, senior product manager for Google’s Container Engine, said Tuesday at a press briefing. “NEXT will be an opportunity to highlight all the traction we’ve gotten,” he said.
  • Also on the agenda are big-name customers such as Home Depot and Coca-Cola, as well as recent new customers such as Spotify. There also will be a speaker from Netflix, which uses Google Cloud only for backup storage, not its massive streaming video–which has some observers such as Morgan Stanley’s Brian Nowak wondering if that could be the next big cloud coup for Google. “One of our goals for 2016 is to show the enterprise we’re ready for them,” said Greg DeMichillie, a Google Cloud Platform director of product management. “Tomorrow we’ll be talking more about that.” More clues to Google’s plans will come from other leading lights scheduled to talk, such as Urs Hölzle, senior vice president of technical infrastructure, and Google Fellow Jeff Dean, who helped spearhead key cloud technologies such as the Big Data programming model MapReduce and the data storage system Bigtable as well as Google’s recent artificial intelligence breakthroughs. The latter is a key focus of its cloud offerings, given the huge role artificial intelligence has played in Google search, speech recognition, language translation, image recognition, and other products. In particular, Dean is expected to talk about the recently introduced Vision Application Programming Interface for other applications to tap.
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    "When Google scored a $400 million to $600 million deal to supply cloud services to Apple last week, according to multiple reports, it was widely viewed as a coup for the search giant's cloud business. And why not? Apple, which has been relying mainly on Amazon Web Services as well as Microsoft's Azure to run part of its iCloud and other services, is a marquee reference customer. It will get Google in the door of just about every big company-and, not incidentally, throw a little shade on its rivals. But the big win obscures a stark reality for Google's Cloud Platform: At just $500 million in revenues according to Morgan Stanley estimates, it trails far behind AWS's $7.9 billion reported revenues in 2015, and it's even a distant third behind Azure's $1.1 billion in estimated sales. Starting today, Mar. 23, Google will attempt to show how it aims to scramble into cloud contention at its first global cloud users conference, NEXT, in San Francisco. At the show, Google will trot out Diane Greene, the onetime co-founder and CEO of cloud pioneer VMware who now heads all of Google's cloud and enterprise applications businesses. This will be Greene's first significant public appearance since Google bought her company, Bebop, for $380 million last November. Customers and investors alike will be watching closely to see what strategy she lays out for the coming year and beyond. Google plans to introduce both a raft of new cloud features and updates as well as some significant new customers, according to various sources in the company. On the product front, there will be news about Google's container technologies, which allow applications to run more efficiently across cloud servers using the same operating system without interfering with each other, David Aronchick, senior product manager for Google's Container Engine, said Tuesday at a press briefing. "NEXT will be an opportunity to highlight all the traction we've gotten," he said."
Gary Edwards

Netflix talks at Google cloud conference - Business Insider - 0 views

  • Netflix worked with Google to create a software program called Spinnaker, which allows companies to easily use Google's cloud, as well as Amazon's and Microsoft's. Netflix made Spinnaker available as a free and open-source project in November so anyone else can use it or contribute to it, and ideally, help Netflix maintain it. And Spinnaker is the topic of the talk that will be given by Netflix engineer Andrew Glover. Spinnaker allows a company to use multiple clouds, like Amazon, Google, and Microsoft, at the same time.  While Netflix is currently only using Spinnaker with its cloud provider of choice, Amazon, Wired reports, the threat is not subtle. Netflix isn't stuck with Amazon. Nor is anyone else that uses the tool.  GoogleDiane Greene Google needs to showcase big enterprise customers and offer them ways to easily try its cloud if it hopes to be a major presence in cloud computing.
  • Right now, it's considered a distant third behind Amazon and Microsoft, but Google dreams of it being huge. Top Google cloud executive Urs Hölzle says that, by 2020, Google could be making more money from cloud-computing services than it does from advertising.
  • To that end, Google recently hired Valley legend Diane Greene (buying out her startup in the process) to lead its cloud computing unit. Greene founded VMware and is known as a major angel investor in the Valley. She's helping Google create the culture and partnerships it needs to win big enterprise customers like Disney. 
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    " Netflix worked with Google to create a software program called Spinnaker, which allows companies to easily use Google's cloud, as well as Amazon's and Microsoft's. Netflix made Spinnaker available as a free and open-source project in November so anyone else can use it or contribute to it, and ideally, help Netflix maintain it. And Spinnaker is the topic of the talk that will be given by Netflix engineer Andrew Glover. Spinnaker allows a company to use multiple clouds, like Amazon, Google, and Microsoft, at the same time.  While Netflix is currently only using Spinnaker with its cloud provider of choice, Amazon, Wired reports, the threat is not subtle. Netflix isn't stuck with Amazon. Nor is anyone else that uses the tool.  Google Diane Greene Google needs to showcase big enterprise customers and offer them ways to easily try its cloud if it hopes to be a major presence in cloud computing."
Gary Edwards

Google's aggressive new bid to move ahead in the cloud | SiliconANGLE - 0 views

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    "When Google scored a $400 million to $600 million deal to supply cloud services to Apple Inc. last week, according to multiple reports, it was widely viewed as a coup for the search giant's cloud business. And why not? Apple, which has been relying mainly on Amazon Web Services as well as Microsoft Corp.'s Azure to run part of its iCloud and other services, is a marquee reference customer. It will get Google in the door of just about every big company-and, not incidentally, throw a little shade on its rivals. But the big win obscures a stark reality for Google's Cloud Platform: At just $500 million in revenues according to Morgan Stanley estimates, it trails far behind AWS's $7.9 billion reported revenues in 2015, and it's even a distant third behind Azure's $1.1 billion in estimated sales. This week, Google will attempt to show how it aims to scramble into cloud contention at its first global cloud users conference, NEXT, starting Wednesday in San Francisco. At the show, Google will trot out Diane Greene, the onetime co-founder and CEO of cloud pioneer VMware who now heads all of Google's cloud and enterprise applications businesses. This will be Greene's first significant public appearance since Google bought her company, Bebop, for $380 million last November. Customers and investors alike will be watching closely to see what strategy she lays out for the coming year and beyond. Searching for a cloud coup Google plans to introduce both a raft of new cloud features and updates as well as some significant new customers, according to various sources in the company. On the product front, there will be news about Google's container technologies, which allow applications to run more efficiently across cloud servers using the same operating system without interfering with each other, David Aronchick, senior product manager for Google's Container Engine, said Tuesday at a press briefing. "NEXT will be an opportunity to highlight all the traction
Gary Edwards

Everything Google knows about you - Business Insider - 0 views

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    "When you use Google, you are making a deal. You get to use services like Gmail, Drive, search, YouTube, and Google Maps for free. In exchange, you agree to share information about yourself that Google can share with advertisers so their ads are more effective. For instance, airlines want to target people who love to travel. Children's clothing makers want to target parents. Google uses a lot of methods to learn about you. There's the stuff you tell Google outright when you sign up for its Gmail or to use your Android phone. This includes your name, phone number, location, and so on. But Google also watches you as you scamper around the internet, deducing your interests from your internet searches - what do you search for? click on? - from your use of Google's other services and from other websites you visit. By visiting a hard-to-find page called "Web & App Activity," you can see what Google is watching. Then by visiting a site called "Ads Settings," you can see what Google thinks it knows about you, and you can change what it's telling advertisers about you. Read on for the details:"
Gary Edwards

How ProsperWorks, a CRM App, is Helping Google Best Microsoft 365 - 0 views

  • "We integrate directly into the tools that people use to communicate with their customers," CEO and founder John Lee told CMSWire. There are numerous advantages to this approach: no training, the elimination of duplicate data entering and fresh data that is more accurate. The app provides an extension that sits within Gmail, he explained. Then, when a potential lead contacts the sales rep, he or she can search for the prospect's name throughout the organization. "If anyone else was contacted by 'John Smith' at the organization, the rep is able to see that correspondence. She doesn’t have to hunt for information." That feature alone, Lee said, saves a huge amount of time usually spent doing preliminary customer research.
  • Familiar Interface A feature called Chrome extension for Gmail illustrates ProsperWorks larger MO or approach to the CRM space. It was specifically created to help employees work smarter and faster by automating mundane tasks, intelligently organizing customer data and prompting sales actions all within Google's familiar interface, Lee said.
  • Google has been incrementally making its workplace products more and more functional — all, it seems, with one goal in mind. It would like to eat Microsoft Office 365's lunch. When it first launched Google Apps (now called Google for Work), the best feature was the cost. The products were free to use, although there was little in the way of service or advanced business functionality. But that's been changing. More companies are piggybacking on Google for Work's foundation to launch their own products and, as these products mature, continue to invest and expand them. One of the latest examples is ProsperWorks, the developer of Simple CRM for Google Apps. 
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    "Google has been incrementally making its workplace products more and more functional - all, it seems, with one goal in mind. It would like to eat Microsoft Office 365's lunch. When it first launched Google Apps (now called Google for Work), the best feature was the cost. The products were free to use, although there was little in the way of service or advanced business functionality. But that's been changing. More companies are piggybacking on Google for Work's foundation to launch their own products and, as these products mature, continue to invest and expand them. One of the latest examples is ProsperWorks, the developer of Simple CRM for Google Apps.   "
Gary Edwards

Microsoft Vs. Google And The Battle For Workplace Supremacy - ARC - ARC - 0 views

  • The young prefer Google while large, old enterprises go for Microsoft.
  • Microsoft Vs. Google At Work: Age Is A Factor In what will come as surprise to nobody, size and experience matters. The report found that larger, older organizations prefer to use Office 365, while newer companies—startups, for example—prefer to use the Google suite of office tools. IT teams at companies that use Office are five times as large as those that work on Google Apps, although project collaboration between employees is more likely with Google—84% of large enterprises that have switched from Office to Google Apps report that they have experienced a rise in worker interactions.
  • In addition, companies who have a workforce aged between 18-34 years of age are 55% more likely to use Google Apps than Office 365, a scenario that the authors of the report believe is linked to the fact that most youthful entrepreneurs have grown up with Google. Office 365 users, on the other hand, are likely to work for companies that have been using the various iterations of Office for many years—the majority of which will be using the local version installed on their workplace PCs.
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  • The report also found that the age of the customer was a significant path to adoption of either suite of tools. Companies that were founded, say, in 1982 were more likely to use Office 365 and adopt a cautious attitude to cloud adoption—hybrid as opposed to full integration—while the cloud-centric Google Apps was found to be the preferred option for organizations founded after 2010 whose workforce was filled with Millennials.
  • Back in February of this year, Google stated that it wanted to take 80% of Microsoft’s customers. BetterCloud doesn’t see that as happening in the near future but lines of engagement are certainly being decided.
  • “Office 365 organizations are easing into the cloud, allowing employees to choose their preferred working style, rather than abruptly shifting to a cloud-only workplace,” the report said. “Google pushes organizations to undergo transformational change, deploying Google Apps rapidly and over the course of a weekend, or in the case of a larger organization, several weekends.”
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    "As a means of measuring for how technology is being adopted in the marketplace, the most common metaphor is usually war. Companies are always involved in battles for consumers, new products are launched at strategic dates in the calendar and there is often an overwhelming sense that victory must be achieved at any cost. In the software sector battlefields are vast, ongoing and filled with casualties. More often than not, the definition of who has won and who has lost is blurred-victory is defined by market share and by how and by whom the technology is being used. In the last decade, there has been a war in the workplace, especially when it comes to the integration of the cloud into daily working and collaboration practices. Both Microsoft and Google want to be the dominant players in the arena, but it appears that neither side can currently claim total victory."
Gary Edwards

Teaching Google to Sell 'Cloud' to Companies - WSJ - 0 views

  • In its latest effort to catch up, Google, a unit of Alphabet Inc., GOOGL -0.35 % is turning to Diane Greene, a Silicon Valley entrepreneur who built VMware Inc. VMW -0.24 % into a corporate-computing powerhouse. Google Chief Executive Sundar Pichai is giving Ms. Greene unusual authority over the company’s cloud efforts, including oversight of engineering, sales, support and marketing.
  • Her most important role at Google isn’t on the organization chart: teaching Google how to sell to companies.
  • Amazon has adopted the latter approach. Amazon worked with General Electric Co. GE -0.39 % for four years to help the industrial conglomerate reduce internal applications to 5,000 from more than 9,000 and move them to Amazon and other cloud services over time. That will allow GE to eliminate 30 of its 34 world-wide data centers and roll out new applications in as little as five minutes, Jim Fowler, GE’s chief information officer said at an Amazon conference in October. Last year, Amazon introduced a consulting business that has worked with Kellogg Co. K -0.27 % and Merck MRK -0.25 % & Co., among others. An Amazon spokeswoman declined to comment.
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  • The result: Amazon has a big lead in the $11.5 billion market for “cloud infrastructure services,” such as selling metered access to computers and storage systems. Google ranks fourth, also behind Microsoft Corp. MSFT -0.27 % and International Business Machines Corp. IBM -0.21 % , according to Synergy Research Group.
  • To bring Ms. Greene on as an employee, Google acquired Bebop Technologies Inc., a secretive startup she founded in 2012. She remains tight-lipped about technical details, but said Bebop is developing technology for building more-powerful and easier-to-use business-software applications. That work will continue. Last week, Google closed the acquisition with most of Bebop’s 39 employees joining Google.
  • Sebastian Stadil, CEO of Scalr, a cloud-computing firm that works closely with Google.
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    "Google operates one of the world's biggest networks of computers. But its business of renting time on those computers to others-a concept known as cloud computing-lags far behind Amazon.com Inc. and others."
Gary Edwards

Google - Web & App Activity - 0 views

  •  
    https://history.google.com/history/ Google uses a lot of methods to learn about you. There's the stuff you tell Google outright when you sign up for its Gmail or to use your Android phone. This includes your name, phone number, location, and so on. But Google also watches you as you scamper around the internet, deducing your interests from your internet searches - what do you search for? click on? - from your use of Google's other services and from other websites you visit. By visiting a hard-to-find page called "Web & App Activity," you can see what Google is watching. Then by visiting a site called "Ads Settings," you can see what Google thinks it knows about you, and you can change what it's telling advertisers about you.
Gary Edwards

Google Extends Program Incentivizing Microsoft Office 365 Defections - Page: 1 | CRN - 0 views

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    "Google on Tuesday extended the duration and scope of an aggressive program meant to lure customers to Google Apps from rival cloud-based office productivity products, primarily Microsoft Office 365. The subsidiary of Alphabet introduced in October the incentive, which allowed midsize businesses locked in contracts with other vendors to use Google Apps at no cost until those contracts expired. The offer officially ended April 14. But pleased with its success, Google decided to maintain the incentive until the end of 2016, while also making it easier for smaller companies to qualify, wrote Neil Delaney, sales director for Google Apps for Work, in a company blog."
Gary Edwards

Google's In-House Programming Language Now Runs on Phones | WIRED - 0 views

  • Released as an experimental language in 2009, Go now helps drive the massive services running inside Google. Its influence is also expanding well beyond the company, mainly as a way of building “cloud” services as Google does. It’s at the forefront of a new breed of languages that can rapidly execute code across a large number of systems, while still allowing large teams of coders to build this code at speed. This also includes languages such D, used at Facebook, and Rust, developed at Mozilla, the organization behind the Firefox web browser.
  • On Wednesday, Google released a new version of Go. Equipped with a revamped “garbage collector”—a way for programs to automatically clean unused code from machine memory—it’s even more efficient than previous versions, says Russ Cox, one the project’s leading engineers. But what’s most interesting is that the language can now run on various ARM processors, the sort of chips that typically drive our smartphones.
  • Today, we need new languages for building Google-like internet services. And as time goes on, we’ll also need new language for building smartphone software. Apple is building a new language called Swift for the iPhone, hoping to streamline the process in its own way And now, Google is exploring the use of Go on both Apple and Android devices.
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  • One of the big strengths of Go is “concurrency.” It runs well across many machines. With the rise of multi-core processors, our individual phones are behaving more and more like collections of machines. As Cox says, “There’s a good analogy there.”
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    "GOOGLE BUILDS SOFTWARE in ways that software was never built before. It builds software that runs across thousands of machines, spread across a worldwide network of computer data centers-a setup that allows it to serve information quickly to millions across the globe, from Search to Gmail to Maps. And it builds this software at an enormously rapid pace, dedicating enormous numbers of coders to each project, the only way to keep pace with the ever-evolving technological landscape. With the rise of multi-core processors, our individual phones are behaving more and more like collections of machines. Building such software involves all sorts of new programing tools, including, well, a new programming language. This language is called Go. "We realized that the kind of software we build at Google is not always served well by the languages we had available," ex-Bell Labs researcher Rob Pike, one of the language's rather well known creators, told me in 2011. "[We] decided to make a language that would be very good for writing the kinds of programs we write at Google.""
Gary Edwards

What Google Learned From Its Quest to Build the Perfect Team - The New York Times - 0 views

  • Today, on corporate campuses and within university laboratories, psychologists, sociologists and statisticians are devoting themselves to studying everything from team composition to email patterns in order to figure out how to make employees into faster, better and more productive versions of themselves.
  • ‘‘We’re living through a golden age of understanding personal productivity,’’ says Marshall Van Alstyne, a research scientist at M.I.T. who studies how people share information. ‘‘All of a sudden, we can pick apart the small choices that all of us make, decisions most of us don’t even notice, and figure out why some people are so much more effective than everyone else.’’
  • ‘‘the time spent by managers and employees in collaborative activities has ballooned by 50 percent or more’’ over the last two decades and that, at many companies, more than three-quarters of an employee’s day is spent communicating with colleagues.
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  • If a company wants to outstrip its competitors, it needs to influence not only how people work but also how they work together.
  • Five years ago, Google — one of the most public proselytizers of how studying workers can transform productivity — became focused on building the perfect team. In the last decade, the tech giant has spent untold millions of dollars measuring nearly every aspect of its employees’ lives. Google’s People Operations department has scrutinized everything from how frequently particular people eat together (the most productive employees tend to build larger networks by rotating dining companions) to which traits the best managers share (unsurprisingly, good communication and avoiding micromanaging is critical; more shocking, this was news to many Google managers).
  • In 2012, the company embarked on an initiative — code-named Project Aristotle — to study hundreds of Google’s teams and figure out why some stumbled while others soared. Dubey, a leader of the project, gathered some of the company’s best statisticians, organizational psychologists, sociologists and engineers. He also needed researchers. Rozovsky, by then, had decided that what she wanted to do with her life was study people’s habits and tendencies. After graduating from Yale, she was hired by Google and was soon assigned to Project Aristotle.
  • No matter how researchers arranged the data, though, it was almost impossible to find patterns — or any evidence that the composition of a team made any difference. ‘‘We looked at 180 teams from all over the company,’’ Dubey said. ‘‘We had lots of data, but there was nothing showing that a mix of specific personality types or skills or backgrounds made any difference. The ‘who’ part of the equation didn’t seem to matter.’’
  • As they struggled to figure out what made a team successful, Rozovsky and her colleagues kept coming across research by psychologists and sociologists that focused on what are known as ‘‘group norms.’’ Norms are the traditions, behavioral standards and unwritten rules that govern how we function when we gather: One team may come to a consensus that avoiding disagreement is more valuable than debate; another team might develop a culture that encourages vigorous arguments and spurns groupthink. Norms can be unspoken or openly acknowledged, but their influence is often profound.
  • Team members may behave in certain ways as individuals — they may chafe against authority or prefer working independently — but when they gather, the group’s norms typically override individual proclivities and encourage deference to the team.
  • After looking at over a hundred groups for more than a year, Project Aristotle researchers concluded that understanding and influencing group norms were the keys to improving Google’s teams. But Rozovsky, now a lead researcher, needed to figure out which norms mattered most. Google’s research had identified dozens of behaviors that seemed important, except that sometimes the norms of one effective team contrasted sharply with those of another equally successful group. Was it better to let everyone speak as much as they wanted, or should strong leaders end meandering debates? Was it more effective for people to openly disagree with one another, or should conflicts be played down? The data didn’t offer clear verdicts. In fact, the data sometimes pointed in opposite directions. The only thing worse than not finding a pattern is finding too many of them. Which norms, Rozovsky and her colleagues wondered, were the ones that successful teams shared?
  • the researchers wanted to know if there is a collective I. Q. that emerges within a team that is distinct from the smarts of any single member.
  • What interested the researchers most, however, was that teams that did well on one assignment usually did well on all the others. Conversely, teams that failed at one thing seemed to fail at everything. The researchers eventually concluded that what distinguished the ‘‘good’’ teams from the dysfunctional groups was how teammates treated one another. The right norms, in other words, could raise a group’s collective intelligence, whereas the wrong norms could hobble a team, even if, individually, all the members were exceptionally bright.
  • As the researchers studied the groups, however, they noticed two behaviors that all the good teams generally shared.
  • First, on the good teams, members spoke in roughly the same proportion, a phenomenon the researchers referred to as ‘‘equality in distribution of conversational turn-taking.’’
  • On some teams, everyone spoke during each task; on others, leadership shifted among teammates from assignment to assignment. But in each case, by the end of the day, everyone had spoken roughly the same amount. ‘‘As long as everyone got a chance to talk, the team did well,’’ Woolley said. ‘‘But if only one person or a small group spoke all the time, the collective intelligence declined.’’
  • Second, the good teams all had high ‘‘average social sensitivity’’ — a fancy way of saying they were skilled at intuiting how others felt based on their tone of voice, their expressions and other nonverbal cues.
  • One of the easiest ways to gauge social sensitivity is to show someone photos of people’s eyes and ask him or her to describe what the people are thinking or feeling — an exam known as the Reading the Mind in the Eyes test. People on the more successful teams in Woolley’s experiment scored above average on the Reading the Mind in the Eyes test. They seemed to know when someone was feeling upset or left out.
  • People on the ineffective teams, in contrast, scored below average. They seemed, as a group, to have less sensitivity toward their colleagues.
  • But all the team members speak as much as they need to. They are sensitive to one another’s moods and share personal stories and emotions. While Team B might not contain as many individual stars, the sum will be greater than its parts.
  • Within psychology, researchers sometimes colloquially refer to traits like ‘‘conversational turn-taking’’ and ‘‘average social sensitivity’’ as aspects of what’s known as psychological safety — a group culture that the Harvard Business School professor Amy Edmondson defines as a ‘‘shared belief held by members of a team that the team is safe for interpersonal risk-taking.’’
  • Psychological safety is ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up,
  • ‘‘It describes a team climate characterized by interpersonal trust and mutual respect in which people are comfortable being themselves.’’
  • Most of all, employees had talked about how various teams felt. ‘‘And that made a lot of sense to me, maybe because of my experiences at Yale,’’ Rozovsky said. ‘‘I’d been on some teams that left me feeling totally exhausted and others where I got so much energy from the group.’’
  • Rozovsky’s study group at Yale was draining because the norms — the fights over leadership, the tendency to critique — put her on guard.
  • Whereas the norms of her case-competition team — enthusiasm for one another’s ideas, joking around and having fun — allowed everyone to feel relaxed and energized.
  • For Project Aristotle, research on psychological safety pointed to particular norms that are vital to success. There were other behaviors that seemed important as well — like making sure teams had clear goals and creating a culture of dependability. But Google’s data indicated that psychological safety, more than anything else, was critical to making a team work.
  • the kinds of people who work at Google are often the ones who became software engineers because they wanted to avoid talking about feelings in the first place.
  • Rozovsky and her colleagues had figured out which norms were most critical. Now they had to find a way to make communication and empathy — the building blocks of forging real connections — into an algorithm they could easily scale.
  • They agreed to adopt some new norms: From now on, Sakaguchi would make an extra effort to let the team members know how their work fit into Google’s larger mission; they agreed to try harder to notice when someone on the team was feeling excluded or down.
  • But to Sakaguchi, it made sense that psychological safety and emotional conversations were related.
  • The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.
  • What Project Aristotle has taught people within Google is that no one wants to put on a ‘‘work face’’ when they get to the office. No one wants to leave part of their personality and inner life at home. But to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations.
  • We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency. Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We want to know that work is more than just labor.
  • helping his team succeed ‘‘is the most meaningful work I’ve ever done,
  • He encourages the group to think about the way work and life mesh. Part of that, he says, is recognizing how fulfilling work can be.
  • Project Aristotle ‘‘proves how much a great team matters,’’ he said. ‘‘Why would I walk away from that? Why wouldn’t I spend time with people who care about me?’’
  • technology industry is not just one of the fastest growing parts of our economy; it is also increasingly the world’s dominant commercial culture.
  • The paradox, of course, is that Google’s intense data collection and number crunching have led it to the same conclusions that good managers have always known. In the best teams, members listen to one another and show sensitivity to feelings and needs.
  • Google, in other words, in its race to build the perfect team, has perhaps unintentionally demonstrated the usefulness of imperfection and done what Silicon Valley does best: figure out how to create psychological safety faster, better and in more productive ways.
  • ‘‘Don’t underestimate the power of giving people a common platform and operating language.’’
  • Project Aristotle is a reminder that when companies try to optimize everything, it’s sometimes easy to forget that success is often built on experiences — like emotional interactions and complicated conversations and discussions of who we want to be and how our teammates make us feel — that can’t really be optimized.
  •  
    "Five years ago, Google - one of the most public proselytizers of how studying workers can transform productivity - became focused on building the perfect team. In the last decade, the tech giant has spent untold millions of dollars measuring nearly every aspect of its employees' lives. Google's People Operations department has scrutinized everything from how frequently particular people eat together (the most productive employees tend to build larger networks by rotating dining companions) to which traits the best managers share (unsurprisingly, good communication and avoiding micromanaging is critical; more shocking, this was news to many Google managers)."
Gary Edwards

Enterprise Productivity Apps Are Dominated By Google And Microsoft - ARC - ARC - 0 views

  • “Our data revealed some very interesting findings,” wrote Okta’s director of analytics and big data Cathy Tanimura and content manager Katie Hahn, in a blog post. “Traditional on-prem software companies are successfully reinventing themselves in the cloud. Enterprises continue to build out their library of applications with new and emerging apps. And, no app is invincible.”
  •  
    "Google Apps and Microsoft's Office 365 compete to be the workplace productivity tools of choice. But they are not mutually exclusive as most companies find room for both. A report by cloud identity and mobility management company Okta said that 40% of its customers used Google Apps and Office 365 on a daily basis. According to Okta's 2016 Businesses @ Work report, different departments within a corporate infrastructure are happy to use different parts of the apps for specific tasks such as email or spreadsheets. Around 30% of "overlappers" use Office 365 for Excel, Word and PowerPoint while Google Apps is used for email and inter-office collaborations. Certain industries prefer one to the other, Okta said. Around 82% of financial companies and 77% of biotech firms use Office 365. Google Apps is used by 50% of Internet-centric companies. Office 365 is the dominant force in IT, nonprofit, construction, healthcare and telecommunications. Google Apps is the preferred tool in marketing/advertising and education. Software companies are almost split down the middle-around 27% use both, while Google Apps is used by 38% of companies compared to the 35% who go for Office 365."
Gary Edwards

Google adds support for Microsoft Office, Facebook at Work, Slack and others to its sin... - 0 views

  •  
    "Google doesn't just offer its own web-based productivity apps, but it also offers a service for business users who want to use Google as an identity provider for accessing other online services using the widely used SAML standard. Today, Google is adding a few new options to this program, which now includes a number of Google competitors. Among the 14 new pre-configured options are the likes of Microsoft Office 365, Facebook at Work, New Relic, Concur, Box, Tableau, HipChat and Slack."
Gary Edwards

Founder: Majority of VC firms are talking 'complete hogwash' - Business Insider - 0 views

  •  
    "Venture capital (VC) firms will go to great lengths to convince the most promising tech founders to accept their deals so they can get their hands on that all-important slice of equity. Some of them will offer introductions to important people in their network, while others will offer hardcore engineering support and a cool place to work. The very best advice, swanky dinners, and even the odd CEO retreat are also up for grabs if you sign a term sheet with us, they might say. But Vineet Jain, CEO and cofounder of cloud storage firm Egnyte, which has raised $62 million (£43 million), believes many VCs overpromise. Speaking to Business Insider by phone on Tuesday, Jain said: "Most VC firms say we give you more than money. That's complete hogwash." Egnyte, which competes with Box and Dropbox, has been backed by Google Ventures, the venture capital arm of Google, and Kleiner Perkins, a well-known Silicon Valley investor with billions at its disposal. Jain, whose company is based over the road from Google in Mountain View, was quick to say that Google Ventures is unlike many other venture capital companies. "They were instrumental to us," he said, adding that the firm helped Egnyte to improve its web user interface and assisted with the company's marketing efforts. Egnyte has also integrated its cloud storage platform - used by 15,000 companies - with Google's own cloud platform, Google Drive. Unlike Box and Dropbox, who have raised $558 million (£385 million) and $1.1 billion (£760 million) respectively, Egnyte is on target to be cash flow positive by the third quarter of this year. "I refused to have a free version of Egnyte," said Jain. "Look at where I am today.""
Gary Edwards

Google cloud chief on tackling the enterprise | CIO - 0 views

  • Now that companies can store all the data they want in the cloud for as little as $0.01 per GB per month, figuring out what to do with it all is a significant challenge, according to Greg DeMichillie, Google Cloud Platform's (GCP) director of product management, who spoke with CIO.com at the GCP user conference last week. "It's the needle in the haystack," DeMichillie says. "Companies are drowning in data that they know, or that they suspect, there's value in ... but they don't know how to get the value out of it."
  • "You don't replace a well-functioning application just because there's newer technology," he says. "You replace when the business need drives a need to modernize the application." 
  • Web serving technologies, data and analytics, archiving, storage, and developer tests tend to be the lowest hanging fruit for most companies, according to DeMichillie, because they're the easiest to move and deliver the quickest ROI. Businesses should try to shrink the footprint of legacy IT with the goal of moving all future development in the cloud, he says.
  • ...2 more annotations...
  • Google's own products also benefit as the company open sources more of its technical infrastructure for GCP customers. For example, GCP shares a lot of underlying technology with Google for Work, including identity and access controls, users provisioning, and synchronizing with on-premise Microsoft Active Directory, according to DeMichillie.
  • Many enterprise cloud customers use a mix of offerings from Amazon Web Services (AWS), Microsoft Azure, IBM, GCP and other providers. "We have customers who are very multiplatform as a design principle," DeMichillie says. "They say, 'Look, I remember the '90s, I remember picking a vendor, then 10 years later being stuck.' We want to build not just on-ramps, but off-ramps.""If you are deeply unhappy with Google, you should be able to move off of us," he says. "You should stay with us because you're happy, not because we've put a bunch of hooks into the system that make it impossible to leave."
  •  
    "Google is looking to strategically tackle the enterprise cloud market by open sourcing some of its internal technologies, embracing a multiplatform design principle and setting what it thinks are reasonable expectations for what its customers should move into the public cloud. The company hopes to continue making strides in the crowded market, which Amazon dominates, by helping enterprises identify business processes that can rapidly transition to the cloud and deliver the fastest ROI. Download the March 2016 digital issue Inside: What you need to know about staffing up for IoT, how cloud and SDN set Veritas free & much more! READ NOW Now that companies can store all the data they want in the cloud for as little as $0.01 per GB per month, figuring out what to do with it all is a significant challenge, according to Greg DeMichillie, Google Cloud Platform's (GCP) director of product management, who spoke with CIO.com at the GCP user conference last week. "It's the needle in the haystack," DeMichillie says. "Companies are drowning in data that they know, or that they suspect, there's value in ... but they don't know how to get the value out of it.""
Gary Edwards

Uh Oh Google Hangouts, Slack Is Adding Video - 0 views

  • Now Here’s the Twist There is a technology that is getting disrupted but it is not another real-time messaging app. Instead it is traditional telephony.
  • The survey unearthed that an eye-popping 71 percent of small-to-medium will not invest in another phone system at all or will not increase their investment in these systems, in large part because of real-time instant messaging and video conferencing applications.
  •  
    "It says something about the state of collaboration tech that the disruptors of a few years ago are at danger of being disrupted.  For example, take Google Hangouts. A novel development when it was released by Google in 2013, Hangouts can be used to message a friend or co-worker or up to one hundred people for a group chat. But now it could conceivably be displaced by San Francisco-based Slack Technologies, a workspace collaboration tool that has quickly grown in popularity as well as third-party features - and is now adding video and voice to the menu. So could Skype Technologies, for that matter, which Microsoft acquired in May 2011 for $8.5 billion. Indeed, Google Hangouts was referred to as a Skype-killer when it was introduced some two years later. Spot the Pattern? New York City-based BetterCloud did and it discusses this trend in its unbelievably well-timed report, "Real-time Messaging Research and Comparison Real-Time Messaging: Data Unearths Surprising Findings on Usage, Distraction, and Organizational Impact." However, the report's finding take on a surprising twist. The disruptors-get-disrupted story line does not pan out. Instead it finds that, as of right now, there is enough room for multiple messaging apps in the enterprise and indeed, we can see with our own eyes that Google Hangouts didn't kill Skype.  More than likely, Slack is not going to turn out to be a Hangouts assassin. More than half, or 57 percent, of respondents told BetterCloud that their organizations use two more real-time messaging apps with little conflict."
Gary Edwards

You Want to Build an Empire Like Google's? This Is Your OS | WIRED 16 hours ago ... Now... - 0 views

  • The Container Revolution The move comes amid an enormous revolution sweeping information technology, one in which big-name companies and startups alike aim to recreate Borg for the rest of the world. Alex Polvi, who runs one of these startups, CoreOS, describes the revolution with a hashtag: #GIFEE, or Google Infrastructure For Everyone Else—which is even catchier. In addition to Mesosphere and CoreOS, a company called Docker is pushing this idea alongside the biggest names in cloud computing: Amazon, Microsoft, and, yes, Google.
  •  
    A fascinating explanation of the secret Google OS known as the BORG. Meso and CoreOS are efforts to emmulate the BORG, but in 2014 Google open sourced the BORG foundation in a project known as "Kubernetes". What makes the Borg so incredibly more efficient then "Virtualization" is the use of "containers". Containers can run on the bare metal BORG OS, or, they can run on top of a Virtualized OS.
Gary Edwards

All That Google Touches Is Not Gold: Channel Partners Jump To Microsoft - Page: 1 | CRN - 0 views

  •  
    "Some of Google's most loyal cloud solution providers -- including those who have been working with the vendor since it launched its channel efforts in 2009 -- told CRN it's no longer financially viable to exclusively partner with the Internet giant. A number of those regional Google channel pioneers who had bet big on Apps, the centerpiece of the Google for Work portfolio, told CRN they are adding a Microsoft Office 365 practice. Some are even striking Google from their portfolios altogether. "
Gary Edwards

Workplace Productivity Battle Being Won By Microsoft - ARC - ARC - 0 views

  • Google Apps is still favored by small companies—deemed to be those with less than 500 employees—with 22.8% of respondents using the tools available, as compared to the 21.4% who have installed Office 365. Once you get past that employee level, however, Microsoft is dominating the space.
  • Office 365 is used by 30% of enterprise-level companies as part of their working practices, a 500% increase from 2014. Google Apps only accounts for 15% of the market, although it is worth noting that both cloud apps have grown from a 5% share only 12 months ago. Private companies tend to go down the Google route, 24% compared to Microsoft’s 21%, but 34% of publicly-traded organizations go for Microsoft over the 22% that use Google.
  • Cloud adoption is at an all-time high and Microsoft is winning over Google. The surprise is that large corporations, even in heavily regulated industries, are gaining confidence in using cloud apps. The increased focus on security, including the emergence of third-party security services from cloud access security brokers , are filling critical gaps, paving the way for broader adoption of cloud apps in the enterprise.
  •  
    "Microsoft's Office 365 is winning the hearts and minds of the workplace, overtaking Google Apps as the preferred productivity tool by an increasing number of business enterprises, a recent report says. According to the second annual Cloud Adoption Report conducted by cloud access security broker Bitglass-subtitled Episode II: Attack of the Clouds and bizarrely using Star Wars as a recurring theme-Office 365 has trebled its user adoption rate in the space of a year from 7.7% in 2014 to 25.2%. Over 34% of organizations with between 500 and 1,000 employees use the Microsoft tool, as opposed to 21.9% who work with Google Apps For Work, an indicator that the authors of the report say confirms that cloud applications are now a significant player. Following a survey of almost 120,000 global companies-both small and enterprise level-the report said that there had been a rise of 20% from last year in the number of businesses that employed a cloud application as their prime productivity tool. In 2014, 28% of respondents used the cloud with that figure increasing to 48% 12 months later. Granted, the sample size had also risen from 80,000 in the first survey, but the results bear out a perception that cloud-based solutions will become the norm."
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