Unprecedented changes in the role of the worker, the nature of business, the pace of innovation, the importance of intangibles, the explosion of information, and the shift from a manufacturing to a service economy have rendered traditional corporate learning obsolete. Jay Cross exposes the inadequacies of traditional learning and discusses a new paradigm for learning in the 21st Century.
In this article, Jay C. Percell outlined "issues at stake, address[ed] ... common hesitancies ..., and offer[ed] ... tips for success ... gleaned ... [from] 15 years of alternative grading" (¶2).