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Online Charging

5 Signs Of A Great OCS - Online Charging System - online Charging System - 0 views

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    If your MNVO wants to have any chance of success, you need to have an excellent OCS to charge your customers accurately and regularly. One of the biggest hurdles that MNVOs face is the fact that they are constantly having to prove their worth. People are still used to working with bigger telecom companies and might be suspicious of an MNVO. Those of us who operate in the space understand that MNVOs are the wave of the future, but some of your customers are still skeptical. That's why it's so important to make sure that your billing is on point. Otherwise, you'll look like an amateur and run the risk of losing customers!
Emenac Incorporated

Why Have a Virtual Receptionist? - 0 views

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    Business owners take all possible steps to ensure customer satisfaction. One of the most successful and recommended strategies in this regard is to begin with a virtual receptionist service. This service brings in extra representatives for a business and eases the lives of the customers. When the customers have questions or queries to be answered or any problems to be solved, they try to reach the authoritative body telephonically and it is not uncommon for them for not having to been able to do so. This is where the need for virtual receptionists comes in. Virtual receptionists are basically persons who work for the customer support but do not work from the office or any specified location.
Emenac Incorporated

Misconceptions Regarding Virtual Receptionist Services - 0 views

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    Today, a virtual assistant is the need of every business and enterprise. Therefore, virtual assistants are being largely demanded for and are becoming increasingly common place. Such assistants cost less and can multitask, which means that they are quite economical and can even be hired by smaller businesses that do not have very large budgets. A virtual assistant can perform many tasks such as screening emails, booking the travel tickets and seats, making calls on one's behalf, manage the calendar and timetable and alongside these, handle many other tasks too. This saves a lot of time and provides a great deal of help. These assistants can be set to work for 24/7 or lesser and for whatever the time they work, the business owners have the peace of mind to concentrate on the core issues. However, there have been a few controversies associated with virtual assistants, which are merely misconceptions. Some of these have been addressed here.
Emenac Incorporated

With President Obama having won the elections, Emenac Inc. announces high hopes for the... - 0 views

Until 2010, President Barack Obama did not seem to have any issues with outsourcing and was actually, aiding the practice inside the country. By the end of his first term though, he went crucially ...

With President Obama having won the elections Emenac Inc. announces high hopes for offshore outsourcing

started by Emenac Incorporated on 26 Dec 12 no follow-up yet
Call Center Outsourcing

What are the best firms for outsourced customer service? We have hired our support team... - 0 views

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    Although, Oregon-based First Call Resolution is a good choice, I would recommend call center outsourcing to Asia. By outsourcing to Asia, you will receive tremendous economic benefits due to a currency exchange rate that will work in your favor.
Online Charging

Why an Online Charging System Is a Must Have for Any Telecom Business? - 0 views

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    Major telecom operators have found a solution to these problems in the form of a magic wand that goes by the name of Online Charging System (OCS). This amazing yet under-utilized software can handle subscribers' account balance and perform a number of operations without breaking a sweat.
Emenac Incorporated

Knowing the Essential Areas of Business Development Consultancy - 0 views

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    In recent years, the companies and firms giving business development consultancies have grown at large. Researches and studies have shown that with the increasing number of such companies, the newly established businesses are apparently open to more choices but caution needs to be taken. Many of such companies are not as large as they promote themselves and range from smaller to self-employed, one-man consultancy firms that can neither premise time nor funds and are giving consultancies based on prior knowledge rather than professional knowledge and these are the firms that one needs to be careful of. For a consultancy firm to be successful, reliable and productive enough for modern-day business scenario, it is important to have proficiency in the following areas:
Emenac Incorporated

Why and How to Give Live Chat Services? - 0 views

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    Businesses have found live chat services very helpful especially if they are offering online shopping services. This is because a customer needs guidance to be taken further and to buy something. When a customer finds no information on certain product or service, he prefers navigating away from the site rather than wasting time there. However, if a customer finds live chat service, he would love to avail it, talk to an authoritative person and find out more about a product of service. This way, the chat operators have the opportunity to up sale or at least have the product in question, get to the shopping cart.
Emenac Incorporated

With President Obama having won the elections, Emenac Inc. announces high hopes for the... - 0 views

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    Lahore, Pakistan: the Business Manager at Emenac Inc., Awais GIllani, has said that President Obama's coming into power for the second time can prove fruitful for the Asian outsourcing industry. While President Obama has always been against outsourcing outwardly, he too has been involved with the practice to some extent.
Emenac Incorporated

Top Reasons Why Restaurants should offer Order Taking Services - 0 views

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    The trend of ordering food is common place all around the world. Today, food has become a commodity that is extremely frequently ordered and its business is at times, more dependent on orders than on dine-in or takeaway. This is because food is now needed not only in homes but also at large in offices and since the trends have changed a lot, people no more have time to go out and buy stuff. They therefore prefer picking up the phone and ordering what's on their mind. Telephonic shopping is becoming a norm in many other areas too but the way it has taken over the food industry, nothing else has.
Emenac Incorporated

Improving IT Help Desk Customer Satisfaction - 0 views

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    Help desk support services have become the ultimate need of the hour for businesses as well as their customers. Thus, the provision of such services is becoming more and more common with each passing day. Organizations work a great deal to provide their customers with the best of IT help desk support by giving the agents the best of training, bringing in the best of technology and making many other arrangements. If the service is outsourced, they even work to be a part of the training so as to ensure that the agents have been prepared as best as possible, for the task. However not all the time do the organizations end up giving the best of services and of course, like everything else, here too, there is always a room for betterment. This is important to be realized and only with this religion would one be able to give out the best of service.
Emenac Incorporated

Things that Define a Good Website Designer - 0 views

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    Being a client to a web designer is not so uncommon, especially if one is a business owner. For whatever purpose the website has to be designed for, the website designer hired must have some qualities that define a good designer. While any designer who has studied art and design from a good art university and is running a well advertised studio would be sure of having good know-how of making a website but these qualities reassure that the designer is not designerly just in deed but also in practicality.
Emenac Incorporated

Strategic Career Management Defines Success - 0 views

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    A secure future is what everyone looks forward to having. Be it a new entrant exploring the early phase of work life or an expert, everyone fears a jeopardized future and makes strategies in order to head in the right direction to go higher and higher. However, being random in the process and making directionless tries here and there is not a good idea. Future and career have to be taken seriously and experimentation with them has to be avoided as much as possible. Thus, working on the tactics of career management is recommended as it keeps a person working towards achieving the goals in a more organized and productive manner.
Emenac Incorporated

American Businesses Continue to Outsource in Asia - 0 views

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    These days, the trend amongst American companies, of outsourcing higher value work to different geographical zones is seen to be increasing. In depth researches and studies have been conducted within the United States and have shown that while the trend of outsourcing services to Latin America is increasing, locations such as China. The Philippines, India and Pakistan are also on top of the clients' preference lists. Researches of International Off shoring Research Network's (ORN) Project from Fuqua School of Business of Duke University and Center for International Business Education and Research (CIBER) are also taken into high consideration in this case.
Emenac Incorporated

How Virtual Receptionist Services can Bring Work Shift Worries to End - 0 views

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    In today's time, when the world is set to look more towards the outwardly impressions, vast changes have been seen by the corporate world. Initially, dressing and being fashionably up-to-date was the only thing that mattered in professional life and even when this trend came out, people are a bit amazed because until before that time, knowledge was all what mattered. Today however, another thing that matters a lot is that of the image of the business. The more the image is professional, the more the clients are attracted to it. For that matter, business owners have largely begun using virtual receptionists.
Emenac Incorporated

Technical Support Services Needed by Most Modern-Day Businesses - 0 views

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    For any business now-a-days, the technical support team is extremely important. This is one part of a company that in modern times holds extremely high importance. Businesses that deal with online services have many reasons to have a technical care team but even those that are not associated with online services, need technical support teams. This is because in today's technology-oriented world, the use of machinery, hardware, software and gadgetry is very common and the problems that these items encounter are also very common. In order to troubleshoot the problems, technical care teams play an essential part and hence, need to be deployed by all companies.
Emenac Incorporated

Social media; the new way to get customer support services - 0 views

While telephonic services have long been the way to report complaints and interact with customer care programs, with changing times, this is also changing rapidly. In Indonesia, people have now sta...

Social media; the new way to get customer support services

started by Emenac Incorporated on 26 Dec 12 no follow-up yet
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