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This year, for the first time ever, the amount of time UK consumers spend with digital media (desktops, laptops, tablets and mobile phones) will surpass the amount of time spent viewing television

This year, for the first time ever, the amount of time UK consumers spend with digital media (desktops, laptops, tablets and mobile phones) will surpass the amount of time spent viewing television

This year, for the first time ever, the amount of time UK consumers spend with digital media (desktops, laptops, tablets and mobile phones) will surpass the amount of time spent viewing television,

social media is becoming a skill, not a job. Companies like Intel and Dell and IBM are leading the way in broadly distributed social participation, giving thousands of employees the opportunity to win hearts and mind in social and with smart content.

This decentralization of social communication has widespread ramifications for social media management software vendors, as it puts additional emphasis on triage and workflow tools.

The days of one social media manager handling Twitter, Facebook, Linkedin and the rest is coming to a close (as is the era of the one or two person content marketing team) and the same way all of us have a corporate email address and phone number, we’ll all (or nearly all) have a role to play on behalf of the company in social and content marketing, eventually.

Though Facebook is still the most popular social network among teens, their enthusiasm for Mark Zuckerberg's network is decreasing, according to new findings from the Pew Research Center. Pew reports that 77% of online teens (ages 12-17) surveyed use Facebook. But while Pew's findings show that teens view Facebook participation as important for socializing, they have "waning enthusiasm for Facebook," as explained in the video above. The report cites teens' dislike for over-sharing and stressful "drama" on the social network. Teens also don't like the fact that more and more adults are joining Facebook, although Pew found that 7 in 10 teens are Facebook friends with their parents.

Pew found 24% of online teens use Twitter, an increase from 16% in 2011

Outside of Twitter and Facebook, teens don't have as much of an online presence. In 2012, 11% of teen social media users used Instagram, while Tumblr (5%), Google+ (3%) and Pinterest (1%) drew in even fewer teens.

social media isn’t only about ROI. And it isn’t only about sales. Social media is about branding, opening channels of communication with customers, building loyalty, being transparent and establishing good will. And if you cover all of those bases, then guess what? If your product or service is worthy, you will most definitely see a return on your investment.

Plenty of companies use social media as an advertising vehicle for their product or service, just as they would with “old” media. But it just doesn’t work that way.

People who are active on social media are there because it’s a way that they can engage with their friends, family and favorite brands. As a marketer, you have to think about how you use Social Media personally, and then adapt your marketing strategy so that it fits in. When you go from looking at pics of your friend’s kid, to responding to another friend’s event invitation, a post screaming “SALE! SALE!” will stick out like a sore thumb.

Instead, post things that are conversational, or things that are just fun or lighthearted. Remember, this is a platform to build your brand’s identity and personality. People should want to do business with your company because they respect your values, admire your culture or appreciate the hard work you do to create your products and services.

What are Ways You Can Use Social Media to Market?Show images of creative uses/applications of your product. It’s still featuring your product, you just aren’t saying “LOOK AT MY PRODUCT!!!”Ask questions about things relevant to your product or service. If you sell real estate, start a dialogue about your worst moving experience or simply ask: “What does your dream house look like?”Post free advice. Position yourself as an expert. If you clean carpets, maybe you could post about how to get pet stains out of your conference room carpet. You’re not killing business for yourself, because people will still come to you when they don’t want to do it or they will refer you to friends. DIY people will find the tips anyway so they might as well be from you.

“Internet Everywhere means that our old conception of the world separated into an online and an offline space is no longer relevant. Traditional social media required that we live experiences in the offline world, record those experiences, and then post them online to recreate the experience and talk about it,” Spiegel said. But constant connectivity means there’s no longer a disconnect between when media is taken and when it could be shared. Or, as Spiegel said, “We no longer have to capture the ‘real world’ and recreate it online – we simply live and communicate at the same time.”

“The selfie makes sense as the fundamental unit of communication on Snapchat because it marks the transition between digital media as self-expression and digital media as communication,” he said.

71% of smartphone users search because of an ad they’ve seen either online or offline; 82% of smartphone users notice mobile ads, 74% of smartphone shoppers make a purchase as a result of using their smartphones to help with shopping, and 88% of those who look for local information on their smartphones take action within a day.

These are some of the key findings from “The Mobile Movement: Understanding Smartphone Users,” a study from Google and conducted by Ipsos OTX, an independent market research firm, among 5,013 US adult smartphone Internet users at the end of 2010.

General Smartphone Usage: Smartphones have become an integral part of users’ daily lives. Consumers use smartphones as an extension of their desktop computers and use it as they multi-task and consume other media.81% browse the Internet, 77% search, 68% use an app, and 48% watch videos on their smartphone 72% use their smartphones while consuming other media, with a third while watching TV 93% of smartphone owners use their smartphones while at home 

A new survey by Initiative questioned some 8,000 web users age 16-54 in Argentina, Australia, Canada, China, Germany, the Netherlands, U.S., and U.K. to find out how they were influenced in purchase decisions by social media interactions. The results are kind of amazing: A huge 99% of the "top 10%" of influencers reported that their friends quiz them before making a big purchase. This top 10% has a disproportionate influence on the opinions of others--because 72% of them access content in print, online and mobile form more than once a day, compared to just 18% of the bottom 10% of influencers. 

A different study, by Market Force, underscored the fact that brands are leveraging social media to promote themselves. Embedded in the study were stats on the power of the average user to spread brand-related messages: 81% of U.S. respondents said posts from their friends directly impacted their decision on purchasing something, and 80% or respondents said they'd tried new things based on suggestions of friends.

This is a big departure from the static print ads and traditional TV spots of the past. Initiative's study even included advice for brands to move well beyond the thinking of a traditional 30-second ad spot, and push out additional material like behind-the-scenes footage...all to drive discussion and lead to more online chatter that will lead to brand discovery. It also suggests that brands build a team of "relevant social influencers" to spread new ad campaigns and stimulate dialog.

By the end of the year, 80% of companies plan to use social media for customer service. On the consumer side, 62% of customers have already used social media for customer service issues.

A study by A.T. Kearney found that, of the top 50 brands, 56% did not respond to a single customer comment on their Facebook Page in 2011. Brands ignored 71% of customer’s complaints on Twitter. And, 55% of consumers expect a response the same day to an online complaint, while only 29% receive one.

. Create humanized response models to engender loyalty and build relationships. Many companies are guilty of creating robust and well-planned strategy for social customer service delivery -– but fall at the final and most important hurdle — creating a voice your audience can relate to.

"Blogs were one of the earliest forms of social networking where people were writing 1,000 words," says Dr. William J. Ward, Social Media professor at Syracuse University. "When we moved to status updates on Facebook, our posts became shorter. Then micro-blogs like Twitter came along and shortened our updates to 140 characters. Now we are even skipping words altogether and moving towards more visual communication with social-sharing sites like Pinterest."

This trend toward the visual is also influenced by the shifting habits of technology users. As more people engage with social media via smartphones, they're discovering that taking a picture "on the go" using a high-resolution phone is much less tedious than typing out a status update on a two-inch keyboard.

"The need for publishers to get to the point quicker than ever came about as humans became more pressed for time and content became more infinite. For publishers, it was evolve or risk losing their audience, and the only thing shorter than a tweet or post is a picture."

According to a new poll of U.S. marketers conducted by Gartner, corporate websites are ranked as the top digital activity for marketing “success” — beating marketing on social networks such as Facebook, Twitter and LinkedIn. Social media marketing, however, ranked as the next most important activity, equal in importance to online advertising.

The survey, conducted in November and December of 2012, polled a relatively small sample of 250+ marketers from U.S.-based companies with more than $500 million in annual revenue

Design, development and maintenance of the corporate website was cited by 45% of survey respondents as contributing to marketing success, with marketing on social networks such as Facebook, LinkedIn and Twitter cited by 43%. Digital/online advertising was also cited by 43%

While the finding that trust in ‘traditional’ push marketing techniques (such as banner ads) is at rock bottom in the online world isn’t a surprise, the chart doesn’t make hugely encouraging reading for proponents of social marketing which also languishes near the bottom of the trust index, just above the mobile apps channel. Text message communications were the least trusted, while online banner ads barely rated above spammy SMS in the trust stakes.

The relatively low trust in social marketing tallies with a recent Gartner report that found U.S. marketers ranked spending on the corporate website as more likely to result in “marketing success” than spending on social media sites such as Facebook.

“professionally written online reviews” still carry a huge cachet — at least with U.S. consumers. European consumers are far less trusting of the publishing industry, however (55% vs 33% split on that category).

Going mobile may be the mantra for a lot of tech companies these days, but if they’re in the business of targeting teenagers with their services, perhaps they should think twice: over 37 percent of teens use laptops, and a further 30 percent rely on desktop machines to surf online and engage with digital content, but only 13.5 percent use smartphones and only five percent use tablets, according to a new study out today from Intel-owned security specialists McAfee.

By far, the most popular social media site among teens is Facebook, with 89.5 percent of respondents using the site. Twitter comes in second with 48.7 percent and Google+ not actually that far behind at 41.5 percent. Tumblr (33 percent of all teens), it notes, is more popular with teen girls than boys; while 4chan (23%)  is showing the reverse trend: and McAfee notes that both sites are growing faster than other social networking sites.

Pinterest is being used nearly as much as Myspace (20%; 18%)

The social media generation puts accessibility above almost all else, and nothing is more accessible than the world wide web. As a result, a new type of viewing experience has emerged--quick views over your breakfast cereal or during your lunch break. But video producers often fail to cater to this type of viewing experience, instead focusing on what has been successful over the past half-century.

the current online environment calls for video and content that is made specifically for online audiences. Meaning short-form video with a quality that matches the production level of offline content. Not spinoffs or originally discarded footage, but shows and content made specifically for online viewers

Now the online market is over-saturated with tons of low-quality, unpredictable content. As a result, the next stage the web's evolution lies in curation and original content.

The acknowledged leader in this field is the US State Department, which now boasts more than 150 full-time social media employees working across 25 different offices. It uses familiar sites like YouTube, Facebook and Twitter, as well as local equivalents, such as VKontakte in Russia. Ambassadors and other State Department employees are encouraged to establish an online presence.

"The State Department is really creating what is effectively a media empire that could soon be the digital equivalent of old school international broadcasters like the BBC," he says. "But they not only see it as part of a broadcasting strategy, they are looking at the wider potential." Social media acts like an early warning system of emerging social and political movements, he says. It is also a way of reaching online opinion formers, and a means of correcting misinformation very quickly.

The State Department now has an internal version of Wikipedia called Diplopedia, which has more than 14,000 entries. To encourage internal networking, there is also an equivalent of Facebook called Corridor - in the look and feel, the two are strikingly similar - which has over 6,500 members.

Unwelcome news for marketers in France who aim to appeal to people on social networks: A majority of those consumers find such ads unpleasant, useless and poorly targeted.

Sixty-eight percent of web users polled said they found advertising on social sites “intolerable, “ and 59% said it was pointless because it did not reflect their interests or buying habits.

Moreover, ads on these sites seemed to be less effective than most other kinds of online advertising. Only 19% of web users polled by IFOP and Generix said they had ever bought a product or service as a result of seeing an ad on social media, compared to 60% who had made a purchase prompted by an email.

“Social media can’t belong to one person,” Preston said at the time. “It needs to be part of everyone’s job. It has to be integrated into the existing editorial process and production process.”

The downside of concentrating an audience in people instead of properties is that the former can change horses. After taking a buyout from the Times , Jim Roberts brought his nearly 100,000 followers to Reuters, flipping his handle from @nytjim to @nycjim.

more than 85% of U.S. adults turn to social media for connecting with friends or family, according to Pew Research. News is not the primary reason we turn to Facebook.

According to Digimind, 62.5% of companies use Twitter to glean market intelligence, surpassed only by LinkedIn (69.4%). Facebook? Less than 50%. 

Pew Research finds just 4% of people list Facebook as the primary way they get news, even though a whopping 78% stumble upon news while on Facebook despite not looking for it. Newsy information, in other words, is not Facebook's raison d'être. Friendship and personal communication are.

the best approach may be to get your fans to support your reputation for you.

Reputation defenders will do anything from passively monitoring social media to creating paid, positive reviews in order to counteract negative posts - and dominate the first page of search results. (For more insight on how the process works, see Brian Proffitt's post: Inside The Mysterious World Of Reputation Management.)

Wyer's advice for businesses looking at negative reviews is to stay positive. In almost every instance, an aggressive rebuttal will look defensive. “Our experience is that, in most cases, this approach only antagonizes the attacker and this, in fact, can escalate the online conversation, accusations and attacks.”