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MTN is a leading organization in the mobile telecommunications industry in Ghana. It offers subscribers a wide range of exciting options under Pay Monthly and Pay As You Go Services. After one year of rebranding Mobile Telecommunications Network (MTN) in country, the organization is focused on consolidating its position as the leader in the market and to fulfill its commitment of bringing world class telecommunication services to the country. In this regard, MTN has invested substantially in a Network Expansion Initiatives meant to enhance speech quality, improve coverage intensity and to extend coverage to new areas.

This study sought to find out perceptions of employee poaching by employees in telecommunication firms and how these perceptions affected their morale. A survey was conducted in which 30 questionnaires were administered and 27 filled. Results showed that 92% of the population had a positive perception of poaching with 8% having negative perceptions. When a regression analysis was done on the data received, in order to test the significance of the relationship between the variables, p-value for significance did not meet the standard which implies that there is not significant relationship between the variables. According to these results, employee perceptions of poaching do not have any effect on morale.

The lines between financial services (FS) and technology, media and telecommunications (TMT) firms have blurred to the point that the roads are a free-for-all and previously distinct sectors are colliding. Many TMT companies are applying for FS licences, and FS organisations have begun calling themselves technology companies. Fintech, or financial technology, is at the epicentre of this transformation. The FS and TMT industries are both using it to sharpen operational efficiency, lower costs, improve customer experience and heighten the appeal of their products and services. They’re also carving out new commercial possibilities. Digital-only banks are offering redesigned client propositions and cost profiles. Investment managers are deploying fully customised robo-advice. Insurers are using sensors to monitor people’s health and help prevent illness. And according to a recent PwC survey, consumers are ready for the digital shake-up. The question is no longer whether fintech will transform FS, but which firms will apply it best and emerge as leaders.  In this year’s Global Fintech Survey, we polled more than 500 FS and TMT executives worldwide and analysed their responses. We think the winning companies will be those that not only embrace fintech-driven business models but figure out how to navigate wider and more crowded lanes with approaches that make the most of FS and TMT’s combined strengths. This report will explore the current fintech landscape, the factors that will determine the likely winners and losers in coming years, and the steps that organisations can take to put themselves in the best position to lead. 

MTN Ghana is the leading provider of mobile telecommunications services in Ghana. The Company has over 17.83 million subscribers with a market share of approximately 55.09% as at December 2017. MTN Ghana, in line with its vision and mission, continues to lead the delivery of a bold new Digital World to customers and to make their lives a whole lot brighter.

Fawry service can immediately be used by Egyptians to receive and pay their bills electronically among an ever growing list of billers and supporting banks. Consumers can already use Fawry for bill presentment and payment for telecommunications services including Etisalat, Mobinil, and Vodanfone.

our solution is based on high technology and based on Service Oriented Architecture (SOA) standard. We are highly available and our system is scalable as it can carry huge numbers of transactions. We are now certifying for the Payment Application Data Security Standard (PA-DSS) for security development and we’re following the standards of the Interactive Financial Exchange (IFX), ISO27001 and other different standards related to technology and security. Our solution is based on applying the latest technology, following the latest standards and being reliable. Moreover we allow easy access through more channels than competition to satisfy our customers’ needs. Also we’re covering more sectors and providing more services than our rivals.

Fawry is an Egyptian company that started in 2009 with the purpose of offering electronic payment services through several payment channels. The service started at banks and a big network of outlets all over the republic as well as Egypt post.

Fawry is an Egyptian company that started in 2009 with the purpose of offering electronic payment services through several payment channels. The service started at banks and a big network of outlets all over the republic as well as Egypt post.1 Now we are covering about 60 types of bills, where we cover the telecommunications sector and lately we covered all electrical companies in the country and some water companies. We also offer our services at universities and syndicates. Adding to that, users can now buy their airline tickets through us.

Through Fawry, you can easily pay bills in Egypt and other services for telecommunications, tickets and tourism, online payments, various utilities, insurance, education fees, donations, financial payments and banks, pay for subscriptions and ads, and renew your car license.

Fawry is educating unbanked population to trust electronic payments. Fawry would not have existed in a mature economy, where electronic payments are dominant. In that sense, Fawry is filling a gap left by banking players in Egypt.

One of the most striking differences between banking in Europe and in Egypt is cash management. Withdrawals and deposits of cash are the dominant operations in the Egyptian banking branches. It is frequent to meet customers with big bags of money in or out of banking branches. In Europe, anti-money laundering laws and electronic payments popularity made large cash operations extremely rare.

The success of Fawry comes from leveraging the best of the 2 means of payment: cash for its reliability and availability, and electronic systems for their seamless and fast processing.

The Ghanaian unit of African telecommunication giant MTN Group Ltd. is petitioning the highest court to review a declaration that it is a significant market power. Failure could result in stricter regulation.

MTN has 232 million mobile subscribers and 20 million mobile money subscribers throughout operations in Afghanistan, Benin, Botswana, Cameroon, Côte d’Ivoire, Cyprus, Ghana, Guinea Bissau, the Republic of Guinea, Iran, Liberia, Nigeria, the Republic of Congo (Congo-Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen and Zambia. MTN’s vision is to lead the delivery of a bold new digital world by building a best-in-class experience for customers.

Founded in 1994, the MTN Group is a pan-African mobile and telecommunications operator.

MTN is headquartered in Johannesburg, South Africa, and listed on the JSE Securities Exchange under share code MTN.

MTN embarks on a journey to lead and deliver to its customers a bold new digital world, by transforming itself from being a traditional Communications Service Provider to a Digital Services Provider.

“This partnership represents another significant milestone in our digital transformation strategy at MTN Group. An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and a more enhanced customer experience. Our digital self-service platforms make our customers lives a whole lot brighter through a more personalised and seamless experience. As we continue our digital transformation journey, we are able to be more agile, efficient and customer centric”

In order to prevent fraudulent transactions, Paga has put certain measures in place to protect its users. A user logging into an unrecognized device, for example, will have to answer a couple of security questions before proceeding. Again, every transaction using Paga has to be finalized with a personal PIN known only to the user.

MTN has also recorded an increase in data revenue which it ascribed to “greater population coverage, a revamp of our data portfolio and initiatives to drive 4G device penetration”

M-Pesa is a virtual banking system that provides transaction services through a SIM card. Once the SIM has been inserted into the card slot of the mobile device, users can make payments and transfer money to vendors and family members with SMS messages. Users with no bank accounts can access the numerous M-Pesa outlets distributed across the country. The money that needs to be stored is given to the kiosk attendant, who transfers the amount in digital form to the user’s M-Pesa’s account. Cash collected from M-Pesa is deposited in bank accounts held by Safaricom. The bank accounts serve as regular checking accounts and are insured up to a maximum of 100,000 shillings (or $1000) by the Deposit Protection Fund. M-Pesa provides receipts as proof of transaction. For a transaction to take place, both parties have to exchange each other’s phone numbers because the phone numbers act as account numbers. After settlement, both parties receive an SMS notification with the full name of the counterparty and the amount of funds deposited or withdrawn from the user’s account. The mobile receipt, which is received within seconds, helps to promote transparency for all individuals involved in a transaction.

The country has seen skyrocketing mobile penetration rates, with subscriptions surpassing the total population amount by 12%, and FinTech innovations have followed. For example, the telecommunications giant Safaricom, which contributes 5% of the county’s GDP, led the push in 2007 with its M-Pesa money transfer service, which functions much like a limited mobile bank but without the need for an Internet connection. M-Pesa combines Safaricom’s mobile infrastructure with an agent model; Safaricom stores their balance and customers can go to one of 110,000 agents throughout the country to conduct transactions in person. The whole system runs on technology similar to text messaging, and has expanded to seven countries.

The Ghana Chamber of Telecommunications together with the Government of Ghana, Central Bank, GhIPSS and commercial banks on Thursday 10th May 2018 launched the mobile money interoperability system at the Marriot hotel in Accra. The Mobile Money Payment Interoperability is the service, which allows direct and seamless transfer of funds from one mobile money wallet to another mobile money wallet across networks, which was developed by Ghana Interbank Payment and Settlement Systems (GhIPSS) with active collaboration of the Mobile Industry.

This article explores the austere labour regime of Safaricom – Kenya's largest telecommunications firm and financial services provider – from the perspective of the women and men who work as ‘human ATMs’ for Safaricom's breakout service, M-Pesa. Far from women and men simply acting as ATMs, I argue that the affective and social labour of these people working at sites across the country constitutes a form of maintenance work that, while essentially free in Safaricom's accounts, critically underwrites the success of M-Pesa and Safaricom.

I argue that the work of ‘human ATMs’ constitutes both the ‘front story’ and the ‘backstory’ of contemporary modes of accumulation unfolding in Kenya. Their labour is formally exploited while broader forms of work required to build and maintain the social and material networks on which Safaricom depends are expropriated, forming the basis of new frontiers of accumulation. This process is mirrored in Safaricom's contemporary business strategy, which is premised on enclosing people's everyday habits and social networks in their digital forms as sites of innovation and market-making.

The Ghanaian unit of African telecommunication giant MTN Group Ltd. is petitioning the highest court to review a declaration that it is a significant market power. Failure could result in stricter regulation.

It wants a reversal of the National Communications Authority’s decision, which was upheld by a lower court, the continent’s biggest operator said in a statement. The designation would limit its growth and performance, the company said.

Mobile money transfer platform Mpesa has been voted Kenya’s leading superbrand.In a survey carried out by top urban consumers and undertaken by Kantar TNS in Nairobi, Mombasa, and Kisumu, leading telecommunications firm Safaricom, which owns the MPESA brand, came in second.It is the fourth year on the trot that MPESA has won this accolade, coming at a time the Covid-19 pandemic has hit the country’s economy.