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Ananda K. Nunez

Social Media: Is Customer King? - 0 views

www.sourcingfocus.com/...2421

socialmedia customer service atención a clientes Sudáfrica 2010 turismo SMCMXTurismo

shared by Ananda K. Nunez on 05 Nov 10 - Cached
  • Ananda K. Nunez on 05 Nov 10
     
    Ofrecer a los consumidores variedad y opciones en canales de comunicación con la marca, incluyendo las plataformas de Medios Sociales, es imperativo para otorgar un buen servicio.\n\nLos avances en la technología han transformado las actitudes y comportamientos de los consumidores quienes esperan que sus problemas sean resueltos proactivamente por las marcas.\n\nLos Medios Sociales ejemplifican dicha (r)evolución... La comunicación de dos vías con los consumidores es vital para que las empresas puedan satisfacer las necesidades de sus clientes.\n\n
Ananda K. Nunez

The Pros and Cons Of Tumblr For Small Business - 0 views

mashable.com/...tumblr-pros-cons-business

tumblr blogs pymes

shared by Ananda K. Nunez on 21 Mar 11 - No Cached
  • half of Tumblr’s 14 million daily posts are image-based
  • Tumblr — as well as being a platform — is also a community, allowing users to share content, interact with others and follow blogs that are relevant to their interests.
  • “I look at Tumblr as an ingredient in a bigger recipe,” he says. “Tumblr helps facilitate your search efforts, which in turn drives more traffic to your site. This helps give you an indirect return on investment. Tumblr can also help create another indirect return through engagement.”
  • ...1 more annotation...
  • Yes, Tumblr can be a time suck if you don’t have clear objectives — but seeing as how the service is free, if you use it correctly and target your audience, you’re not going to be losing any money by joining. Granted, you probably won’t be pulling in the dollars directly via Tumblr, either, but you will be engaging with your customers, and perhaps building a stronger base for future business.
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