It's Not All About You: How to Strengthen Your Customers' Experience | MarketingProfs D... - 0 views
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Steven Groves on 18 Mar 11Customer experience matters. It matters for satisfaction and advocacy. Research found that organizations that have a well-understood definition of customer experience are twice as likely to beat their profit targets than those that do not.
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Steven Groves on 18 Mar 11If you want to use these four platforms (Facebook, Twitter, FourSquare & YouTube) to connect to the audience, these are tip you will find useful