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Following the implementation of a new e-Commerce solution from Oracle, National Pen has seen its loyalty and retention rates rise significantly; and e-Commerce average order size is now 20% larger than the company's traditional direct mail orders. National Pen, a 60-year-old company, supplies personalized, branded products to more than 1.2 million customers in 27 countries.

Today, e-commerce - now based on a new software platform from Oracle Commerce - accounts for about 2 percent of the company's sales and is growing at about 40 percent per year. Stage Stores expects it to reach 5 percent to 7 percent of sales - equivalent to its competitors - in the near future. E-commerce also enables the company's Send program, based on NCR Retail Endless Aisle technology, which allows customers to have merchandise shipped directly to their homes from another store or distribution center if their size or color is not available in the store they are visiting.

TOMS, the socially conscious retailer that donates footwear, eye care, and fresh water based on customer purchases of shoes, sunglasses, or coffee has been on a multi-directional expansion path over the past 18 months. Since its adoption of the Oracle Commerce platform in 2013, the retailer has launched e-commerce sites in the Netherlands, France, and Germany, and then migrated its U.K., U.S., and Canada sites to the new platform in 2014. The impressive total: six sites, four languages, and three different currencies.

Coverage on Russian retail chain selling electronics and appliances "M. Video" selected a Oracle Commerce solution for customer-centric commerce.

At IRCE 2013: 50% of the organization's site traffic during the weather disasters came from mobile devices, says Craig Oldham, vice president of digital engagement for American Red Cross. The nonprofit group last year built a single e-commerce platform based on Oracle Corp.'s ATG Web Commerce On Demand.

Since launching a new e-commerce platform, American Apparel has continued to deliver an increase in e-commerce sales, with a more than 38 percent increase over the same period last year.

....Lululemon also recognizes that a strong digital presence requires ongoing investment in technology. Last year Lululemon moved its e-commerce operations from a third-party vendor to an in-house platform from ATG . "We significantly lowered operating costs as a percentage of sales by in-sourcing our strategic platform," reported CFO John Currie.

...A good example of a core project Wolfe started was the re-architecture of the company's front-end Oracle ATG e-commerce platform to the Amazon Web Service (AWS) public cloud. This was key to enhancing customer experience across Shop Direct's retail websites, with availability the main area of focus. The retailer's entire e-commerce infrastructure now sits on the cloud - including ATG and Oracle's enterprise data discovery platform Endeca, as well as the AWS-provided Elastic Load Balancing and Relational Database services, which now support Shop Direct's database. "The migration was a good example of that drive to get service under control, and since our shop is always open, availability is critical to us and therefore the first thing to tackle," says Wolfe.

By selecting a hosted version of Oracle Commerce, Big Lots is providing its business users with cost-effective, cutting-edge tools to shape a personalized customer experience through multi-channel promotions, targeted offers, and image-rich product profiles.

By selecting a hosted version of Oracle Commerce, Big Lots is providing its business users with cost-effective, cutting-edge tools to shape a personalized customer experience through multi-channel promotions, targeted offers, and image-rich product profiles.

"Toms is rapidly evolving and growing their digital presence globally and the Oracle Commerce solution helps provide Toms with the ability to offer leading commerce capabilities on a global, flexible, scalable platform," said Belinda McConnell, principal, Deloitte Consulting LLP.

Today's retail systems must accommodate consumer journeys - from online to mobile to store - that traverse the silos of traditional retail business processes. Learn about four common initiatives driving the evolution "commerce anywhere" retailing.

Today's retail systems must accommodate consumer journeys - from online to mobile to store - that traverse the silos of traditional retail business processes. Learn about four common initiatives driving the evolution "commerce anywhere" retailing.

Central to making each customer experience better, said Moure, is the company's recent migration to a new e-commerce platform from Oracle Commerce. The Oracle platform provides PureFormulas' marketing team with industry-leading tools to personalize the customer experience through a series of levels, from the awareness of getting a customer on to its site to adding returning customers to its loyalty program, and each step is based on insights gleaned from customer data.

"With the help of Oracle's support and experience, we have been able to launch an e-Commerce solution that aligns directly with our brand values," said Andrew Vidler, General Manager of Retail at Chemmart Pharmacy. "From a customer perspective, this local approach has the benefit of continuity of care and the convenience of choosing between home delivery or collecting the order at their local pharmacy." 

Speaking earlier this year from Oracle OpenWorld, Office Depot senior e-commerce analyst Scott Headberg said the retailer upgraded its systems to meet its stringent business requirements, including the need to accommodate unique merchandising rules to ensure that the right product assortments and promotions reach every shopper at OfficeDepot.com

"It is not just on the website that Lenox are seeing the benefits of the E-Commerce solution. The customer service team uses the Oracle console to access data about customers, including their purchase history and their personalised coupons according to their preferences. Customers have a unified experience be it always receiving free shipping for orders over $29 or discounts off holiday ornaments regardless of the channel they use to purchase."

"Since Black Friday, we were able to implement a more robust and enhanced promotional strategy, and have achieved a dramatic lift just based on the fact that we can promote at the product level," said Mario A. Castano, VP of e-Commerce Implementation for Lenox. "Using Oracle, our peak period outpaced sales the last two years by 26%."

"Fujitsu and Grid Dynamics have delivered a new cloud-based e-Commerce service on the Oracle Commerce Platform that enables retailers to create new projects and push experimental features and applications to production at a fast pace. With the solution, retailers can make decisions without worrying about hesitation or downtime."

"Oracle, of Redwood Shores, Calif., whose products are used by retailers in their back offices as well as on the shopping floor, said customers including Deckers Outdoor Corp. (NASDAQ:DECK), maker of UGG and Teva shoes, has deployed Oracle Retail Platform in global operations as well as 70 stores to improve performance and analysis. Russia's M Video, a consumer electronics retailer, had deployed Oracle Commerce software to connect 280 stores in at least 120 cities. As well, it might tap other products, including Endeca and Oracle ATG Web Commerce in 280 stores in 120 Russian cities. Oracle already sells systems and services to the top 20 global retailers, including human resources software and customer relationship management (CRM) systems to compete with IBM, Salesforce.com (NYSE:CRM) and others."

A brief article on M.Video choosing Oracle e-Commerce solutions to improve customer service at every point of interaction.