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The students walked the whole team through Design Thinking by using the process to solve a problem with us. That was a moment of clarity for me. It is like the scientific method for makers!

I found  AJ Juliani’s “Launch” framework

We need to understand that being creative and solving problems takes time and effort. The agency for the students is in their ability to create the content they want anywhere and anytime, and take it as far as they want.

A common trap for us is to take something in its infancy and try to scale it big. Build it. Launch it. Move on. Well, it doesn’t work like that. Remember how long it took before you mastered design thinking? This isn’t something that you have people try once and then expect them to get it. It takes about six to 10 experiential, immersive, contextually relevant experiences before someone finally “gets” it and can make it their own. Eight years later, we’re still building this skill into our employees, one experience at a time.

best advice I got from an SVP at the company was to stop wasting my time trying to find metrics to prove that Design for Delight was worth doing.

find the folks that are ready, willing, and happy to give it away.

“learning velocity”—the process of going from a question to a good idea in a matter of days or weeks

amended its performance-review criteria to include an appraisal of how employees have learned from others and then applied that knowledge

firm has developed short courses called nanodegrees with Udacity

By connecting Design Thinking with Project-Based Learning, these amazing teams helped their students see how innovation and imagination can solve not just local challenges, but those faced by humans around the world. The design process required the kind of critique and revision PBL asks of students, and the resulting increases in risk taking and resilience will serve students well in any field. Most importantly, by grounding the design work in empathy interviews and authentic challenges, students were invited not only to witness the world as it is, but also to begin crafting the world as it might be.