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We become indispensable and invaluable to our organization because what we provide goes so far beyond bullet points or a job description or a job title,” Rao said. “When nobody does what you do in the way you do it … the competition and all the standard metrics by which you’re typically measured no longer matter, because the factors that distinguish your work are so personal that nothing or nobody can replicate it. You’re not the best at what you do, you’re the only.”

flexibility means people will need better and perhaps unconvenational ways to communicate to help them establish goals and feel engaged at work.

What’s your value proposition to a member or customer, particularly a younger one, who may be engaged in your association’s industry during only half the workday, or a fifth of it?

In 2016, 31 percent of remote workers were doing so 80 percent of the time.

Don't dismiss delegation as an outmoded concept that's part of the "command-and-control" model of years past. You may not believe in rigid, hierarchical organizations. But even the founders of flatter, more collaborative young businesses must ensure that every employee can acquire higher-level skills and duties.

Delegation is not task assignment. You're not simply assigning work to employees that falls within their job duties and responsibilities. To delegate, you must give someone the responsibility and authority to do something that's normally part of your jo

Delegation involves three elements: responsibility authority accountability