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Fascinating article on Baylor research on how internal social networking sites supported and managed within the workplace helps newcomers (younger people usually) to connect and learn from each other, interact directly with more senior people, and inadvertently cause problems for middle managers who did not want to mentor new hires and who did not necessarily have the social/technology proficiencies to participate in the SNS, Science Daily, 1/29/2013. Their conclusions showed that a "company can improve morale and reduce turnover." Researchers are Hope Koch, Baylor, Dorothy Leidner, Ph.D., Ferguson Professor of Information Systems at Baylor; and Ester Gonzalez from Washington State University. Excerpt: he study centered on a financial institution's efforts to reduce IT employee turnover by starting a social and work-related online networking site. Under the supervision of executives, the IT new hires developed and managed the site's content. Since most new hires had moved hundreds of miles to start their new jobs with the institution, they initially used the social pages as an introduction to the community. After a year or so with the organization, the more senior new hires began using the system to acclimate and mentor incoming new hires. All study respondents worked in the institution's IT department and included new hires, middle managers and executives. With less than three years of experience, most new hires and interns were men between 21 and 27 years old. The middle managers and executives were baby boomers or members of generation X. The internal social networking site helped the new hires build social capital in several ways, according to Koch. "It gave them access to people who could provide useful information and new perspectives and allowed them to meet more senior new hires and executives. These relationships set the new hires at ease during work meetings, helped them understand where to go for help and increased their commitment to the financial

Great article by Joe Rominiecki, June 24, 2015 in AssociationsNow on the online community manager role; quotes the latest Community Roundtable report on how the online community management skillset is needed by many staff, not just one person. There is a big difference between lurking or contributing as an individual in Facebook or LinkedIn groups and mentoring/leading/supporting an online community. Supports our inclusion of "convening" as a vital digital literacy skill.

Once again, Jarche comes through for me. Tuesday, January 14, 2014 "The keys to motivation at work are for each person to have a sense of Autonomy, Mastery and Purpose. This is a network management responsibility." Could we do a play on RAMP-R-----Autonomy, Mastery, Purpose in the Studio? Another excerpt that I buy to a point--I don't think networks are the new companies but short of that, I agree with his premise: Most management practices today still focus on 20th century models, such as Henry Fayol's six functions of management [look familiar?]. forecasting planning organizing commanding coordinating controlling I heard these same functions discussed by a workplace issues consultant on the radio as recently as yesterday morning. Notice that there is no function for enhancing serendipity, or increasing innovation, or inspiring people. The core of management practice today has not changed since the days of Fayol, who died ninety years ago. "But the new reality is that networks are the new companies. The company no longer offers the stability it once did as innovative disruption comes from all corners. Economic value is getting redistributed to creative workers and then diffused through networks. Knowledge networks differ from company hierarchies. One major difference is that cooperation, not collaboration, is the optimal behaviour in a knowledge network. In networks, cooperation trumps collaboration."

Really good article by Joe Rominiecki, June 24, 2015, AssociationsNow, on how online community moderation/support will become part of the role of more staff, not just community managers, in businesses, nonprofits, etc. Cites the recent Community Roundtable's report, too.

Great talk on the new management, putting employees first so they can do the best job they can for customers. This includes employees rating their managers up to their CEO's, being able to outsource the boring aspects of their work, make decisions about how to do better. Knowledge technology and the web has changed the competitive nature of business, and a new model of competition is developing and will develop. The web has democratized and made management structures obsolete.

Great talk on the new management, putting employees first so they can do the best job they can for customers. This includes employees rating their managers up to their CEO's, being able to outsource the boring aspects of their work, make decisions about how to do better. Knowledge technology and the web has changed the competitive nature of business, and a new model of competition is developing and will develop. The web has democratized and made management structures obsolete.

Offers resources, "MindTools", for leadership, team management, strategy-setting, problem solving, decision making, project management, time management, stress management, communication skills, creativity techniques, learning skills, and career skills.

study by Jane McConnell, Digital Workplace advisor and researcher. In the comments section by Rachel Happe, principal and co-founder of the Community Roundtable. "Awesome and congratulations on getting this out Jane. A must read for everyone in our extended network. In my area, community management, your assessment is spot on. We have long held that 1) community management is the future of all management 2) community management is like teaching - everyone does it and some people do it professionally and 3) it's a critical 21st century skill. Thank you for "

excellent explanation by Tom Vander Ark on why parent-managed learner profiles are becoming more important all the time for young people.  Is the corollary true for adults owning their learning in portable, digital carry-alongs for sharing with potential employers, etc.  

article by Martin Dewhurst and Paul Willmott, September 2014 on new leadership skills required in age of new information technologies Machines force executives and senior leaders to: 1. open up their companies through crowdsourcing and social platforms within and across organizational boundaries 2. create data sets worthy of the most intelligent machines 3. "let go" in ways that run counter to a century of OD 4. executives...able to make the biggest difference through the human touch. ...questions they frame, their vigor in attaching exceptional circumstances highlighted by increasingly intelligent algorithms ... tolerating ambiguity and focusing on the "softer" side of management to engage the organization and build its capacity for self-renewal. 5. turbocharged data-analytics strategy, a new top-team mind-set, fresh talent approaches, and a concerted effort to break down information silos...transcend number crunching..."weak signals" from social media and other sources also contain powerful insights and should be part of the data-creation process. 6. ...early movers will probably gain insights of unstructured data, such as email discussions between representatives or discussion threads in social media. 7. ...dashboards don't create themselves. Senior executives must find and set the software parameters needed to determine, for instance, which data gets prioritized and which gets flagged for escalation. 8. ...odds of sinking under the weight of even quite valuable insights grow as well. Answer: democratizing it: encouraging and expecting the organization to manage itself without bringing decisions upward. ...business units and functions will be able to make more and better decisions on their own. 9. 8 will happen even as the CEO begins to morph into a "chief experimentation officer," who draws from acute observance of early signals to bolster a company's ability to experiment at scale. 10. need to "let go" will be more significant and the discomfort of s

Blog post by Barbra Gago, 9.14.12, on importance of individual information consumption/curation. Excerpt: "The future of knowledge management is about letting employees curate their own information consumption, empowering them to be in charge of their own learning and professional development. Conversations need to be indexed, but so do updates from processes, customer interactions, and news about related projects. External data needs to be brought in to enhance internal data, and people need to be able to act in real-time-not ask 5 different people for a file or wait until tomorrow because their manager is half-way across the world."

A number of great quotes offered by Tom Peters on leading in the 21st century, September 2014. Tom Peters: Today's technology tools give you great opportunities to do 73 things at a time or to at least delude yourself that you are. I see managers who look like 12-year-olds with attention deficit disorder, running around from one thing to the next, constantly barraged with information, constantly chasing the next shiny thing. The only thing on earth that never lies to you is your calendar. That's why I'm a fanatic on the topic of time management. But when you use that term, people think, "Here's an adult with a brain. And he's teaching time management. Find something more important, please." But something more important doesn't exist. Tom Peters: Unless you were born with a very, very silver spoon, you're going to spend the majority of adult life at work. Why shouldn't this be a joyful experience or an energetic experience or a vivid experience? If you're a leader, your whole reason for living is to help human beings develop-to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science. It's not even a shadow of rocket science. You're in the people-development business. If you take a leadership job, you do people. Period. It's what you do. It's what you're paid to do. People, period. Should you have a great strategy? Yes, you should. How do you get a great strategy? By finding the world's greatest strategist, not by being the world's greatest strategist. You do people. Not my fault. You chose it. And if you don't get off on it, do the world a favor and get the hell out before dawn, preferably without a gilded parachute. But if you want the gilded parachute, it's worth it to get rid of you.

Very good article by Glenn Llopis in Forbes, 6/13/2011, on importance of authenticity in diversity management. Not a numbers or compliance game but a real effort to get the most from everyone in an organization in order to serve/sell/reach out effectively to markets, communities, customers, and clients.

blog post by Daniel Zeevi, April 8, 2013 on top best social media management tools such as Hoot Suite, Buffer, Tweet Deck, and some I have never heard of.

project management how -tos by Godin, July 2014

Good slide presentation on managing your online reputation by Susan Bearden at Holy Trinity Episcopal Academy

Great slide share on managing time to get things done more effrectively and efficiently

Interesting assessment of the value of volunteer moderators, July 7, 2015, by Ernie Smith on Reddit

Simple but true tips for managing virtual groups--can use free tools to communicate; essential to communicate clearly in writing and to really READ emails/proposals; and weekly meetings--if only to check-in--boost momentum and esprit de corps. By Ilan Mochari at Inc. writing up Scott Berkun's lessons learned at Word Press when he was managing a virtual team.

glossary on basic IT terms for association management

Newsletter by Ann Mehl, a life coach, 1.26.13. Justifies Studio's raison d'etre. Excerpts: "The workplace has changed enormously in recent years. Gone are the days when some benevolent company would direct and manage your career for you, while you dozed off at the wheel. Now more than ever, it is incumbent upon every employee to proactively manage his own career. We have become in essence, a nation of free agents. A company of one. And all successful "companies" must identify and set their priorities in such a way that our goals can be achieved. In the humdrum of work, it's often easy to find yourself adrift, floating aimlessly downstream without clear intent or destination. The days blur into each other, until you have no idea where you are going, or what it was you hoped to achieve. But ask yourself this question: if you're not steering the ship, then who is?" ..."Are there any personal development classes that would make certain parts of my job easier? Should I be speaking with other industry peers in my field so that I remain current? Is there anybody I can identify who might be willing to mentor me while I navigate this tricky next phase of my career?"