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And I think that’s probably a result of how it was initially rolled out. In some places it’s led to a lack of understanding around how everyone can make an ESN work for them – using it to meet their specific challenges and in a way that best suits each individual. It’s definitely not a question of trawling through a live feed to find something that may or may not be relevant to them, an ESN, used properly, is so much more than that. And it’s up to us in our team to really bring that story to life for each employee. A mammoth task with over 100,000 of us! 

One word: COLLABORATION. With our size, geographic scale and employee numbers an ESN, with all the opportunities for collaboration that it affords, is a game-changer.   

Westergren: The best piece of advice I ever got was from my wife, which was “Don’t be self-conscious about being an entrepreneur.” I think most successful companies go through some kind of trial by fire. During that time, you’re borrowing — you’re borrowing people’s time, you’re borrowing goodwill, you’re borrowing money. You’re begging and borrowing. And that can begin to make you feel self-conscious, feel like you’re failing or that you’re a leech.

every habit is made up of a cue, a routine and a reward

Duke University researcher in 2006 found that more than 40 percent of the actions people performed each day weren’t the due to decision making, but were habits

But that doesn’t mean that habits are destiny. Habits can be ignored, changed, or replaced. And studies show that simply understanding how habits work — learning the structure of the habit loop — makes them easier to control. Once you break a habit into its components, you can fiddle with the gears.

40% to 45% of what we do every day sort of feels like a decision, but it’s actually habit.

There’s a cue, which is like a trigger for the behavior to start unfolding, A routine, which is the habit itself, the behavior, the automatic sort of doing what you do when you do a habit.

And then at the end, there’s a reward. And the reward is how our neurology learns to encode this pattern for the future.

Teachers should focus on students' efforts and not on their abilities. When students succeed, teachers should praise their efforts or their strategies, not their intelligence. (

When students fail, teachers should also give feedback about effort or strategies -- what the student did wrong and what he or she could do now.

teachers should help students value effort.

You have to be together long enough to get over the academic pose ("Heh, I’m the expert here") and learn to listen. Love is important, and often overlooked. Love makes it possible for the writer whose work is being tested to accept criticism gracefully, since she knows it is meant in love. Men don’t grasp it, usually. They are so busy competing that they don’t realize that what actually works is cooperation. Whoops — sorry: gender candor alert.

What you want to do is debrief failures openly. That’s really critical to resilience, because otherwise when people fail they’re totally unprepared for it.

It's much more helpful to say I understand you’re probably in a lot of pain right now, and I want you to know I’m here with you. Just the acknowledgment and conveying you want to support them is much more helpful.

One of the things that affected me most, actually, was watching Sheryl commit to finding joy.

Networking will matter even more for job hunters. Employee referrals, job search engines and company career sites have caught up with job boards as employer's top picks for interviewing and hiring new workers. That means job hunters are better off working their online or real-life connections to find an in at a company they want to work for rather than scouring job board listings. When you apply or submit a résumé, include all the keywords that describe your skills and experiences, since companies that use applicant-tracking software match them against job descriptions.

The popularity of online video has led to companies switching how they offer training and career development, replacing in-person classes with on-demand curriculum that people can tune in when it suits their schedules, including on their phones.

Accenture is one company that has reconfigured learning and development to lean less on campus-based classes and more on on-demand, customized training on topics employees can choose based on their interests, not necessarily something their boss wants them to learn. I

Not that this was necessarily the takeaway from a recent interview that the OECD Education Today blog did with economist Tyler Cowen, but still: 'There are two things people need to learn how to do to be employable at a decent wage: first, learn some skills which complement the computer rather than compete against it. Some of these are technical skills, but a lot of them will be soft skills, like marketing, persuasion, and management that computers won't be able to do any time soon.' Cowen, a professor at George Mason University, in Va., is more focused on higher education than K-12, but the teaching of soft skills has become a big factor in discussions of college and career readiness. As important as soft skills, though, Cowen said, is the ability of people to be able to learn new things, especially without the formal structure of school to support them: 'Twenty to thirty years from now, we'll all be doing different things. So people who are very good at teaching themselves, regardless of what their formal background is, will be the big winners.'

There are more platforms, more websites, more pat solutions to serious problems — here’s an app that can fix drug addiction! promote fiscal responsibility! advance childhood literacy!

The doors to start-up-dom have been thrown wide open. At Harvard, enrollment in the introductory computer-science course, CS50, has soared. Last semester, 39 percent of the students in the class were women, and 73 percent had never coded before.

I protested: “What about Facebook?” He looked at me, and I thought about it. No doubt, Facebook has changed the world. Facebook has made it easier to communicate, participate, pontificate, track down new contacts and vet romantic prospects. But in other moments, it has also made me nauseatingly jealous of my friends, even as I’m aware of its unreality. Everything on Facebook, like an Instagram photo, is experienced through a soft-glow filter. And for all the noise, the pinging notifications and flashing lights, you never really feel productive on Facebook.

Will websites die in the next 10 years? No, websites are not at risk of being phased out, but of course they will evolve, function, and look different than they do today. Social media platforms and mobile will become even more prevalent (including ones that we don’t even know about yet) and nonprofit leaders must carve out time to understand these trends and act now to remain relevant with their base of supporters.

Make your website, signup forms, and donation forms mobile responsive.

Update Your Nonprofit’s Facebook page a few times a day.

Biases cause people to focus too much on success, take action too quickly, try too hard to fit in, and depend too much on experts.

Challenge #2: A fixed mindset. The psychologist Carol Dweck identified two basic mindsets with which people approach their lives: “fixed” and “growth.” People who have a fixed mindset believe that intelligence and talents are largely a matter of genetics; you either have them or you don’t. They aim to appear smart at all costs and see failure as something to be avoided, fearing it will make them seem incompetent.

people who have a growth mindset seek challenges and learning opportunities.