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Doris Reeves-Lipscomb

Don't Let Your Community Manager Go It Alone: Associations Now - 0 views

  • “We talk to community managers all the time and we ask ‘What’s the thing you didn’t think was going to be part of your role? What’s the one component you were surprised how much time you were spending on it?’ It’s almost always evangelism and coaching,” said Jim Storer, principal and cofounder of The Community Roundtable, during a webinar earlier this month cohosted with community platform provider Higher Logic. Storer’s colleague and TheCR cofounder Rachel Happe added that the organization created a working group on the role of “becoming an internal consultant,” just to help TheCR members excel in that role.
  • TheCR report also notes that “best-in-class” online communities are more often managed by a staff team, rather than by a single person.
  • “Given what we now know about the complexity of—and potential for—sustained and productive engagement, the notion that a lone community manager can address all the strategic, operational, and tactical responsibilities is quickly fading,” the report states. “Implementing many of the processes and programs that are markers of maturity generally requires more resources, and best-in-class communities with bigger teams are able to prioritize community programming, advocacy programs, community management training, and other key community elements.”
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  • “Just like we had with email, I think the whole population is going to have improved online engagement literacy,” Happe said during TheCR’s webinar, describing her five-year outlook. “I think we’re going to see an understanding that community management is a critical 21st-century skill, not just a role.”
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    Great article by Joe Rominiecki, June 24, 2015 in AssociationsNow on the online community manager role; quotes the latest Community Roundtable report on how the online community management skillset is needed by many staff, not just one person. There is a big difference between lurking or contributing as an individual in Facebook or LinkedIn groups and mentoring/leading/supporting an online community. Supports our inclusion of "convening" as a vital digital literacy skill.
Doris Reeves-Lipscomb

Community Performance Benchmark - The Community Roundtable - 0 views

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    Interesting scale of factors for measuring community performance in relation to other communities
Doris Reeves-Lipscomb

The Organization in the Digital Age: 10 Findings for Digital Leaders | Jane McConnell |... - 0 views

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    study by Jane McConnell, Digital Workplace advisor and researcher. In the comments section by Rachel Happe, principal and co-founder of the Community Roundtable. "Awesome and congratulations on getting this out Jane. A must read for everyone in our extended network. In my area, community management, your assessment is spot on. We have long held that 1) community management is the future of all management 2) community management is like teaching - everyone does it and some people do it professionally and 3) it's a critical 21st century skill. Thank you for "
Doris Reeves-Lipscomb

Rachel Happe - How To Drive Even More Engagement. - 0 views

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    A really wonderful look at community engagement--how to measure, make it happen, etc. Rachel Happe, Community Roundtable.
Doris Reeves-Lipscomb

Creating partnerships for sustainability | McKinsey & Company - 0 views

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    Very good, practical article by Marco Albani and Kimberly Henderson, McKinsey & Company, July 2014 on companies and social groups joining forces to protect the environment. The seven tips to make such alliances successful work for all partnerships/odd couples IMO. 1. ID clear reasons to collaborate. "The effort needs to help each partner organization achieve something significant. Incentives such as 'we'll do this for good publicity' or 'we don't want to be left out' are not sufficient." -Nigel Twose, director of the Development Impact Department, International Finance Corporation, World Bank Group 2. Find a fairy godmother "It is important to have a core of totally committed, knowledgeable people who would die in a ditch for what the organization is trying to achieve." -Environmental NGO campaign head 3. Set simple, credible goals 4. Get professional help "It is very important to have an honest broker. The facilitator must be neutral and very structured and keep people moving along at a brutal pace. You need someone who can bring things to a close." -Darrel Webber, secretary general, Roundtable on Sustainable Palm Oil (RSPO) 5. Dedicate good people to the cause "If a company like ours believes something is strategic, then we resource it like it is strategic." -Neil Hawkins, corporate vice president of sustainability, Dow Chemical LOVE #5--HAVE SEEN "COLLABORATIONS" FAIL IN STATE GOVT. BECAUSE GOOD PEOPLE AND SENIOR LEADERSHIP WERE NOT BEHIND IT. 6. Be flexible in defining success "Partners think that collaboration will change the world. Then it doesn't, and they think that it failed. But often the collaboration changed something-the way some part of the system works and delivers outcomes. It is a matter of understanding the nature of change itself." -Simon Zadek, visiting fellow, Tsinghua School of Economics and Management, Beijing 7. Prepare to let go "I've been absent from the FSC since 1997.
Doris Reeves-Lipscomb

Community Maturity Model - The Community Roundtable - 0 views

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    Great resource on Stage 1 (hierarchy), 2(emergent community), 3 (community), and 4 (networked)
Doris Reeves-Lipscomb

How Does This Apply To Organizations? - The Community Roundtable - 0 views

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    An unbelievable organization concerned with many of the same things that we are. Amazing website, too. Found it through a year old blog post from Nancy White.
Doris Reeves-Lipscomb

Autonomy and Collaboration: The Strengths of Online Teacher PD - Teaching Ahead: A Roun... - 0 views

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    Blog post by Brianna Crowley, Oct. 23, 2013 Excerpt "Then I found an online community of educators who taught in schools across the country and in classrooms ranging from pre-K to higher education. They were authors, keynote speakers, and policy advocates. This interdisciplinary and diverse community challenged me to adopt a new perspective: Rather than simply identifying problems in my district, my classroom, and the educational system, I should propose the solutions. The CTQ Collaboratory transformed my practice by allowing me to see myself as a teacher leader whose experience in the classroom should empower me to affect decisions outside of my classroom. With the support and encouragement of this teacher-leader community, I began to engage with other educator communities through Twitter, ASCD, and Edmodo. Through these networks, I found not only teachers, but principals, superintendents, and authors willing to discuss the issues I was passionate about: educational technology, educational policy, and reimagined schools"
Doris Reeves-Lipscomb

Learning to Network, Networking to Learn - Teaching Ahead: A Roundtable - Education Wee... - 0 views

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    Blog post by Meenoo Rami, October 22, 2013. "How can you make the most of social networks? The main thing: Explore. Whether you choose to use Twitter, Pinterest, Facebook, blogs, or other forms of virtual communities, read a lot and let the good stuff lead you to more good stuff (and good people). The second thing: Look for community-and if you don't find it, build it. When I realized there was no Twitter chat for English teachers, I launched (and have maintained for past three years) #engchat, which has given me many rewards for the time and effort I put into it. Every Monday night at 7 p.m, ET, dozens of teachers of English come together to discuss topics such as social justice education, teaching grammar and vocabulary, and balancing the canon with contemporary fiction in our classrooms. Even outside our Monday night chats, the hashtag #engchat helps teachers to pose questions, share lesson ideas, and exchange relevant resources with others who share similar interests. "
Doris Reeves-Lipscomb

Don't Let Your Community Manager Go It Alone: Associations Now - 0 views

  • For those that host online communities for their members, the new front-line staff may very well be the person managing the online community.
  • Wohlers is the lead staff manager for SPE Connect, a platform for SPE’s 141,000 members to meet and discuss their industry, and its multiple communities for various technical areas, subdisciplines, and association committees.
  • It’s almost always evangelism and coaching,” s
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  • That’s a challenging position for just one person, which is why community managers need all the help they can get.
  • “Given what we now know about the complexity of—and potential for—sustained and productive engagement, the notion that a lone community manager can address all the strategic, operational, and tactical responsibilities is quickly fading,” the report states. “Implementing many of the processes and programs that are markers of maturity generally requires more resources, and best-in-class communities with bigger teams are able to prioritize community programming, advocacy programs, community management training, and other key community elements.”
  • I think we’re going to see an understanding that community management is a critical 21st-century skill, not just a role.”
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    Really good article by Joe Rominiecki, June 24, 2015, AssociationsNow, on how online community moderation/support will become part of the role of more staff, not just community managers, in businesses, nonprofits, etc. Cites the recent Community Roundtable's report, too.
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