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Doris Reeves-Lipscomb

Don't Let Your Community Manager Go It Alone: Associations Now - 0 views

  • “We talk to community managers all the time and we ask ‘What’s the thing you didn’t think was going to be part of your role? What’s the one component you were surprised how much time you were spending on it?’ It’s almost always evangelism and coaching,” said Jim Storer, principal and cofounder of The Community Roundtable, during a webinar earlier this month cohosted with community platform provider Higher Logic. Storer’s colleague and TheCR cofounder Rachel Happe added that the organization created a working group on the role of “becoming an internal consultant,” just to help TheCR members excel in that role.
  • TheCR report also notes that “best-in-class” online communities are more often managed by a staff team, rather than by a single person.
  • “Given what we now know about the complexity of—and potential for—sustained and productive engagement, the notion that a lone community manager can address all the strategic, operational, and tactical responsibilities is quickly fading,” the report states. “Implementing many of the processes and programs that are markers of maturity generally requires more resources, and best-in-class communities with bigger teams are able to prioritize community programming, advocacy programs, community management training, and other key community elements.”
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  • “Just like we had with email, I think the whole population is going to have improved online engagement literacy,” Happe said during TheCR’s webinar, describing her five-year outlook. “I think we’re going to see an understanding that community management is a critical 21st-century skill, not just a role.”
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    Great article by Joe Rominiecki, June 24, 2015 in AssociationsNow on the online community manager role; quotes the latest Community Roundtable report on how the online community management skillset is needed by many staff, not just one person. There is a big difference between lurking or contributing as an individual in Facebook or LinkedIn groups and mentoring/leading/supporting an online community. Supports our inclusion of "convening" as a vital digital literacy skill.
Doris Reeves-Lipscomb

Don't Let Your Community Manager Go It Alone: Associations Now - 0 views

  • For those that host online communities for their members, the new front-line staff may very well be the person managing the online community.
  • Wohlers is the lead staff manager for SPE Connect, a platform for SPE’s 141,000 members to meet and discuss their industry, and its multiple communities for various technical areas, subdisciplines, and association committees.
  • It’s almost always evangelism and coaching,” s
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  • That’s a challenging position for just one person, which is why community managers need all the help they can get.
  • “Given what we now know about the complexity of—and potential for—sustained and productive engagement, the notion that a lone community manager can address all the strategic, operational, and tactical responsibilities is quickly fading,” the report states. “Implementing many of the processes and programs that are markers of maturity generally requires more resources, and best-in-class communities with bigger teams are able to prioritize community programming, advocacy programs, community management training, and other key community elements.”
  • I think we’re going to see an understanding that community management is a critical 21st-century skill, not just a role.”
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    Really good article by Joe Rominiecki, June 24, 2015, AssociationsNow, on how online community moderation/support will become part of the role of more staff, not just community managers, in businesses, nonprofits, etc. Cites the recent Community Roundtable's report, too.
Doris Reeves-Lipscomb

Reddit: Don't Leave Your Volunteer Moderators Lonely, Either: Associations Now - 0 views

  • It’s clear here that reddit—a site that is pretty much nothing but community—faces the same kinds of disconnects between executives and ground-level support that happen in associations where communities are only small parts of the total member offerings.
  • Reddit highlights how harmful a poorly handled staff transition can be for these volunteers.
  • When it comes down to it, an online community is about people, not just technology. And keeping that trust between community managers and the community at large is hugely important.
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  • Respect Your Volunteers A few weeks back, my colleague Joe Rominiecki made the case that we need to show that we’re supporting our community managers, who may be playing an important role without a ton of support.
  • “For those that host online communities for their members, the new front-line staff may very well be the person managing the online community,” he explained before hopping into The Community Roundtable’s latest “State of Community Management” report.
  • It’s clear here that reddit—a site that is pretty much nothing but community—faces the same kinds of disconnects between executives and ground-level support that happen in associations where communities are only small parts of the total member offerings.
  • The ripple effects of what happened to Taylor only highlight this. Because of the role people near the front lines play in keeping a community moving, they often have tribes of their own, and those tribes may instill a high level of passion among your most active community members—your moderators.
  • Because of the role people near the front lines play in keeping a community moving, they often have tribes of their own, and those tribes may instill a high level of passion among your most active community members—your moderators.
  • “Everything about which Reddit talks a big game—curbing abuse, protecting free speech, being the ‘front page of the Internet’—is directly tied to a model of content curation over which the company has little authority.”
  • tied to a model of content curation over which the company has little authority.”
  • In other words, volunteer moderators hold huge amounts of control, despite not getting a paycheck. They deserve to know what’s going on, and you have to keep them happy.
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    Interesting assessment of the value of volunteer moderators, July 7, 2015, by Ernie Smith on Reddit
Doris Reeves-Lipscomb

Powerful Learning Practice | Connected Educators - 0 views

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    This excerpt from an interview with Sheryl Nussbaum-Beach, PLP founder, captures critical points for PD online. "Will and I agreed that we would only work with teams of school-based educators because the research made it clear that it was collaborative teams within in a school, working together, that really brought about sustainable improvement. That would give us what we needed to anchor the virtual experience in a local context. We also wanted participants to experience a global community of practice-to be able to have conversations with people very different than themselves, with fresh perspectives. Our thinking was that if we put teams of educators who had different ideologies, different geography, different purposes and challenges, all together in the same space, then they could each bring what they did well to the table and people could learn from that. Ultimately that would mean public, private, Catholic, and other kinds of schools; educators teaching well-to-do, middle-class, and poor kids; educators in different states and nations, at different grade levels, and in different content areas and roles. What ultimately grew out of our brainstorming was a three-pronged model of professional development that emphasizes (1) local learning communities at the school/district level; (2) an online community of practice that's both global and deep; and (3) a third prong that is more personal-the idea of a personal learning network that each educator develops as a mega-resource for ideas and information about their particular interests and areas of practice. (These three prongs are described in depth in a new book, The Connected Educator, where PLP community leader Lani Ritter Hall and I tell the story of the evolution of our model and the very solid research base behind it.)
Lisa Levinson

How Communication in Networks Differs from Communication in Organizations - Network Weaver - 0 views

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    from Networkweaver.com Communicating in networks are not the same as communicating in organizations: in a network people are not in a single organization and are used to communicating on different platforms in different ways; they don't know how to initiate online conversations; network activities are usually only a small part of an individual's work; they don't know the people in the network; groups can be silo'd; they need to know how the network is doing and if it is indeed acting in a "networked" way
Doris Reeves-Lipscomb

How Social Media can Enhance Schools as Professional Learning Communities | resourcelin... - 0 views

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    This article on Resource Link, September 21, 2011, captures the learning environments we wish to bring to businesses, nonprofits, and membership associations. "Social Media - what do you need to know? In the 21st century, learning networks are richer than ever before. Social media, including tools such as Facebook, Twitter and LinkedIn allow connections with professionals to be developed in offline and online worlds in new and exciting ways. No longer are we limited geographically. Social media allows us to connect not only to those we know, but also to those who we don't know, but who share our passions, our interests and our profession. Despite never having met in the physical sense, it is now possible to share links, comment on educational research, debate, collaborate and create new knowledge with individuals no matter where they are working." Another excerpt: So….Social Media and Professional Learning Communities? What is the connection? A school which is a professional learning community focuses upon removing the walls between classrooms (metaphorically, in all cases, physically in some!), encouraging collaboration, dialogue, ready access to colleagues and an openness to challenge understandings and current 'accepted' knowledge. Excerpt: Roberts and Pruitt, in their book Schools as Professional Learning Communities (p3, 2009) quote research that suggests that the major obstacle for schools who wish to develop as learning communities is the provision of resources such as time to collaborate, leadership support, information and ready access to colleagues. Social Media is not the total answer; but in schools where money and time are in short demand (and which school isn't in this situation?), they can go part of the way in meeting these needs. 1. social media providing to time to collaborate 2. social media providing leadership support 3. social media providing information 4. social media providing access to colleagues
Doris Reeves-Lipscomb

Study finds student success lags online in California community college students | Insi... - 0 views

  • From that sample, the researchers found online students lagging behind face-to-face students in three critical areas: Completing courses (regardless of grade). Completing courses with passing grades. Completing courses with grades of A or B.
  • "Our results also have implications for student support in online classes," they write. "Faculty members teaching online should be aware of the performance penalty associated with taking courses online and consider implementing course policies and practices that would allow them to detect student disengagement in the absence of the physical cues that FtF [face-to-face] instructors can rely on. Students should be made aware that success rates are systematically lower in online than in FtF sections so that they can make informed enrollment decisions, and should be introduced to study strategies and time management strategies that promote success in online formats."
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    Inside Higher Ed article by Scott Jaschik, April 20, 2015, on how students studying online in California's community colleges are not as successful in completing courses or earning As and Bs as their peers do working f2f in classroom formats.
Doris Reeves-Lipscomb

Autonomy and Collaboration: The Strengths of Online Teacher PD - Teaching Ahead: A Roun... - 0 views

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    Blog post by Brianna Crowley, Oct. 23, 2013 Excerpt "Then I found an online community of educators who taught in schools across the country and in classrooms ranging from pre-K to higher education. They were authors, keynote speakers, and policy advocates. This interdisciplinary and diverse community challenged me to adopt a new perspective: Rather than simply identifying problems in my district, my classroom, and the educational system, I should propose the solutions. The CTQ Collaboratory transformed my practice by allowing me to see myself as a teacher leader whose experience in the classroom should empower me to affect decisions outside of my classroom. With the support and encouragement of this teacher-leader community, I began to engage with other educator communities through Twitter, ASCD, and Edmodo. Through these networks, I found not only teachers, but principals, superintendents, and authors willing to discuss the issues I was passionate about: educational technology, educational policy, and reimagined schools"
Doris Reeves-Lipscomb

Online Communities Depend on Online Volunteers - NTEN - 0 views

  • “online communities” – the thousands of discussion forums allowing like-minded people to find one another, keep in touch, and share information. Most often these online communities are started by one or two highly motivated and unpaid individuals (aided by the amazing availability of free platforms to host such groups), and participation by all subscribers is intentional and voluntary. They operate on the principle of exchange, since if everyone lurks and never posts, no helpful ideas can emerge.
  • I asked them about how they worked with online volunteers and at first they said they didn’t have any.  Naturally, I soon changed their perception. In fact, NTEN depends on the freely donated time and skills of its involved members.
  • Why is it important to recognize this quasi-invisible workforce? Because seeing and valuing the volunteer nature of this service will let you appreciate and strengthen it. Further, it’s possible to apply the principles of volunteer management to make such volunteer participation easier and more productive. For example:
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  • Recruit More Volunteers
  • Give Volunteers the Information and Tools They Need
  • Monitor Work
  • Say Thanks Often and Sincerely
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    article by Susan Ellis on virtual volunteering, 2014. Emphasizes that nonprofits do not recognize that they have virtual volunteers writing blog posts, maintaining websites, and doing many other tasks at a distance.
anonymous

Online, Women More Likely To Trust Each Other - Forbes - 1 views

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    "Now, new research finds that women are more likely to trust and value information found in online women's communities than other social networks or websites. In a survey of over 2,000 adult women commissioned by iVillage, a massive online community for women from NBC Universal, respondents said they valued time spent in women's communities three times more than social networks (45% vs. 15%) and almost twice as much as portals like Yahoo and AOL."
Doris Reeves-Lipscomb

Trends Over Time in Virtual Volunteering - NTEN - 0 views

  • Today’s ability to oh-so-easily see and hear each other online is a double-edged sword: it can make electronic communication more personable, but it can also inject offline prejudices evoked by how someone looks or sounds.
  • Now, a lot of online communication is done synchronously, or nearly so: volunteers are online together, at the same time, talking together, and staff supporting those volunteers is often seeing their volunteering activities in real time.
  • People do not communicate primarily via e-mail anymore; they now talk together via online social networks and in the comments section of blogs, photo-sharing sites, and video-sharing sites. Some people send far more SMS messages than email messages.
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  • they can and do engage in service just about anywhere, not only with a laptop, but with a tablet or smart phone.
  • The most welcomed change in the last few years is that using the Internet to communicate with, engage, and support volunteers has been adopted in one way or another by a majority of nonprofit organizations in the USA. What hasn’t changed is that there are still thousands of organizations resisting any use of the Internet to support and involve volunteers, with thousands of other organizations involving online volunteers while still not understand that the involvement; I volunteered mostly online for a regional office of the Girl Scouts of the USA in 2010 and 2011, yet I would bet that office would say “no” to the question, “Do you engage in virtual volunteering?”
  • the elements for success in virtual volunteering are still largely the same as they have been for the last 20 years. What hasn’t changed? The importance of creating volunteering tasks that have real impact, of frequent communications with volunteers, of showing volunteers what impact their contributions have had, and of showing senior management at an organization what impact virtual volunteering is having. I’m relatively sure these recommendations will never change, even as technology does.
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    article by Jayne Cravens, February 20, 2015 on virtual volunteering moving from asynchronous to synchronous interactions, virtual identities including pictures, lack of recognition by some nonprofits of how they are using virtual volunteers.
Doris Reeves-Lipscomb

Cut Online Member Communities Some Slack: Associations Now - 0 views

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    blog post by Tim Ebner, Associations Now, August 30, 2017, on how an online community popped up organically in SLACK and produced ongoing dialogue around issues important to the Digital Analytics Association's members. It led to changes in the DAA's online community's purpose and focus and activities and more learning all around.
anonymous

Online learning community - Wikipedia, the free encyclopedia - 0 views

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    Types of online learning communities include e-learning communities (groups interact and connect solely via technology) and blended learning communities (groups utilize face-to-face meetings as well as online meetings). Based on Riel and Pollin (2004), intentional online learning communities may be categorized as knowledge-based, practice-based, and task-based.
Lisa Levinson

8 digital skills we must teach our children | World Economic Forum - 0 views

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    Written by Yuhyun Park , the chair of infollutionZero Foundation. Great graphic of the digital literacies children must learn as "they spend, on average, 7 hours a day in front of screens from television and computers to mobile phones and various digital devices." He defines these skills as Digital Intelligence, or DQ: Digital Safety (behavior risks, content risks, contact risks), Digital Security (password protection, internet security, mobile security), Digital Emotional Intelligence (empathy, emotional awareness/regulation, social and emotional awareness), Digital Communication (online collaboration, online communication, digital footprint), digital literacy (computational thinking, content curation, critical thinking), digital rights (privacy, intellectual property rights, freedom of speech), digital identity (digital citizen, digital co-creator, digital entrepreneur), and Digital Use (screen time, digital health, community participation).
anonymous

Eight ideas for nurturing online communities - The CMS Myth - 1 views

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    In looking for words that generate community, I found this informative article on online communities I think we need to remember as we proceed. I also notice the author used "grow" community. I am happy with that if you believe that is the best verb.
Doris Reeves-Lipscomb

Online Communities: Just Regular People Behind Those Pixels: Associations Now - 0 views

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    interesting article by Joe Romiecki at AssociationNow citing Lindsey Starke and her online community work at Professional Photographers of America.
Doris Reeves-Lipscomb

5 ways to optimize participation - The NonProfit TimesThe NonProfit Times - 0 views

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    Ridiculous blog post drawing on book "The Online Community Blueprint" by Katie Bapple, Joshua Paul, and Katie Oakes, on having an online community. It annoys me because it never mentions purpose, it's more a "build it this way, and they will come."
Doris Reeves-Lipscomb

Is Peer Input as Important as Content for Online Learning? | MindShift - 0 views

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    Article in MindShift, KQED, April 24, 2012 by Nathan Miton. Fabulous because it recognizes that content is one leg of learning stool. Excerpt: But at such a huge scale, what are the digital methods of teaching that work best? Philipp Schmidt, founder of the free online university P2PU, preaches three building blocks: community, recognition and content. Endorsement of peer learning potential Excerpt: The Stanford professors readily admit that some of the students who participated in their online courses provided their peers with deeper, more comprehensive answers than they were able to. The exponential explosion in opportunities for learning. Excerpt: in the past 10 years I've heard people say campus-based education better look out, that this will be threatening to their business model, and I've never really felt that until the last six months. The pace of change in open education is qualitatively different than it was even a few months ago." A new breed of digital pedagogy/andragogy/heutagogy Excerpt: "We probably haven't fully made the transition to digitally native pedagogies and learning approaches," Carson said. "The first generation of distance learning is basically an attempt to move the classroom online, and I think that part of the scalable learning of these massive courses is the breakdown of that model."
Doris Reeves-Lipscomb

The Science Behind Using Online Communities To Change Behavior | TechCrunch - 0 views

  • Throughout our research, we find that newly created online communities can change people’s behaviors by addressing the following psychological needs:
  • The Need to Trust.
  • The Need to Fit In.
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  • The Need for Self-Worth.
  • The Need to Be Rewarded for Good Behavior
  • The Need to Feel Empowered.
  • Belonging to a network of people who are changing their own behaviors, support our needs, and are confident in our changing our behavior empowers us and gives us the ability to change our behavior.
  • understanding psychological needs is the core of behavior change and engagement across all domains.
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    blog post by Sean Young, Ph.D., on fostering change in behavior through online comunities, September 28, 2013
Doris Reeves-Lipscomb

AACRAO - SEM Newsletter - Transparency: The Millennial Mindset's Effect on Your Web 2.0... - 0 views

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    Article on web 2.0 marketing to millennials by Strategic Enrollment Management February 2009. "Although we are not going to dedicate our article to a recap of millennial marketing, we do want to reinforce the importance of understanding the millennial mindset before you begin to build your Web 2.0 plan. Consider that 64 percent of your audience (teens 12 to 17 years old) are reported to engage in at least one type of online content creation, up from 57 percent just four years ago. Understanding what they are doing online allows our plans to be more comprehensive and effective and fully integrated into a successful enrollment plan. There is even an emerging classification of teenagers using a host of technology options for dealing with family and friends, including traditional landline phones, cell phones, texting, social network sites, instant messaging and e-mail. These "super communicators" represent about 28 percent of the entire teen population (Guess 2008). And possibly the most interesting statistic to watch comes out of Noel-Levitz's "E-Expectations: The Class of 2007" report, which claims that 43 percent of high school juniors have a profile page designed for use in researching colleges (Lenhart & Madden 2007). This all means that if you are not already participating in an active use of online marketing you are overlooking a large group of your audience. Frankly, they are keenly aware of marketing, and as marketers we need to understand their mindset to build effective plans to reach and educate them. We cannot expect that they will conform to marketing as it has been done in a traditional way. Tools of the Trade: Components to Consider The goal of any Web 2.0 is to inform and connect. Simply stated, the tools you choose should work to reinforce that goal and integrate with the other tools of the trade you are using. Enrollment managers who know their audience understand the need to consider a variety of marketing options, from traditional adve
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