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A lot of organizations are struggling with what to do with a host of costly, high-maintenance technologies that they have introduced in the last decade, hoping these technologies would produce (a) improved internal productivity, and (b) better relationships with customers. They have achieved neither objective. So they're stuck with some very large and expensive lemons, three in particular:

With the advent of Web 2.0, numerous social software applications allow people to publish and share information on the Internet. Two of these types of applications - collaborative workspaces and social network sites - have a number of features in common, which are explored to provide a basis for comparative analysis.

Interesting diagram showing the efficiency of using Wikis.

Good introductory slideshow on the subject

"Web 2.0" in just under 5 minutes.

Over the past two years, McKinsey has studied more than 50 early adopters to garner insights into successful efforts to use Web 2.0 as a way of unlocking participation.

Google add-in for off-line capability of web pages.