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The State of Community Management (SOCM) 2013 report is now available. This looks at ongoing research into the standards, trends and opportunities for community management.     This is one of several reports that will be released by The Community Roundtable. This one explores the role of community managers and their impact on organisations.

Excellent article from Steve Dale on building and sustaining Communities of Practice

"Gamification, as research firm Forrester defines it, is "the insertion of game dynamics and mechanics into non-game activities to drive a desired behavior." To be successful, businesses need to engage their communities in ways that match business goals, whether that's by increasing communication with employees and customers, reducing support costs, or promoting a greater sense of community and recognition."

A community for online communities

A community for online communities

See how involvement in communities of practice, is helping Rio Tinto people share expertise and collaborate across the group.

How should statisticians be communicating with the media? This meeting explores the relationship between statisticians, journalists and the public, and the statistician's role in providing expert statistical comments on media stories. Speakers present their experiences of working with the media, reflecting on the challenges of communicating statistical ideas for non-technical audiences, whilst preserving the integrity of the story

In the communities that we choose to belong to (online and offline), we have to do our part in feeding it. It is only when we are generous about sharing our gifts that we build credibility to receive anything meaningful in return, build influence, thought leadership and learn.

Lecture and notes looking at the difference between a theory vs design-type approach to community building to respond better to new customer needs.

You can start getting familiar with Watson Analytics by using the sample datasets provided in this community. These datasets have all been tested with Watson Analytics, and are the basis for many of the Watson Analytics demonstrations and videos. A description of each is below. To use the datasets, download them from the links below. Then, access Watson Analytics and from the Welcome Page, tap Add and add your data.

updated map of online communities

Collaboration is an essential element of doing business. and most companies spend their working day communicating with customers, suppliers, partners and colleagues. For many businesses this is still an efficient process. Stats show that each business loses an estimated £10k per year sitting in traffic en route to meetings. This doesn't take into account the time and cost of communicating across their companies or distributed workforces. In other words the things businesses are doing to ensure they run smoothly are actually costing them money. Internet based collaboration tools can replace face-to-face meetings, allowing you to work with a team in another office, another company, or even another time zone. And they are just as useful to help you stay on top of projects that involve people in the same office, because they bring together the information and resources you need to run your business on a daily basis.

The aim of this project is to enable organizations to improve the performance and business impact of their networks and communities by providing feedback and benchmarking against other firms and sectors.

October KM Community Call:KM Maturity and the PotentialROI

- Listen to the recording by copying and pasting the following link into your internet browser: http://webmedia.apqc.org/il80web20025/Marketing/Webinars/KM_CC_10_2011.wmv

For anyone interested in how to engage others with compelling stories, watch this talk by Chris Anderson, curator of TED Talks. TED's 'Ads Worth Spreading' initiative is an interesting development that takes many of the aspects of sustainable 'communities' and applies them to the world of engaging advertising. Anderson's premise is that the increasingly desperate 'buy me' approach will lose out to those who seek to build relationships with their ad dollars.

Businesses are learning that social networking, used properly, can be an effective business tool. Having your employees involved in the community can enhance the company's reputation and bring in more business - so long as it's done right. Thus many large firms, especially in the technology industry, are actually encouraging their employees to blog, tweet, and participate in forums and social sites on company time.\n\nEven so, you still need to exert some control over how these sites are used. You can't just give employees free rein and hope they'll all exercise common sense. And you can't, in all fairness, blame them for violating rules that don't officially exist. You need a social networking policy that explicitly lays out what is and isn't permissible, both on the company's network and outside of it if they're presenting themselves as representatives of the company.

Businesses are learning that social networking, used properly, can be an effective business tool. Having your employees involved in the community can enhance the company's reputation and bring in more business - so long as it's done right. Thus many large firms, especially in the technology industry, are actually encouraging their employees to blog, tweet, and participate in forums and social sites on company time. Even so, you still need to exert some control over how these sites are used. You can't just give employees free rein and hope they'll all exercise common sense. And you can't, in all fairness, blame them for violating rules that don't officially exist. You need a social networking policy that explicitly lays out what is and isn't permissible, both on the company's network and outside of it if they're presenting themselves as representatives of the company.