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"Some of Britain's biggest retailers, including Tesco, John Lewis and Sainsbury's, have been urged to pull out of a new policing strategy amid warnings it risks wrongly criminalising people of colour, women and LGBTQ+ people. A coalition of 14 human rights groups has written to the main retailers - also including Marks & Spencer, the Co-op, Next, Boots and Primark - saying that their participation in a new government-backed scheme that relies heavily on facial recognition technology to combat shoplifting will "amplify existing inequalities in the criminal justice system"."

"While 77% of shoppers in a recent study by Opinion Lab said in-store tracking is unacceptable, 61% also responded that they expect to be compensated with cost-saving discounts if they're tracked. How stores sell in-store tracking to shoppers and highlight its benefits is where one of the next major battles of retail will be fought, Kilcourse says. "

"Unskilled manual laborers have felt the pressure of automation for a long time - but, increasingly, they're not alone. The last few years have been a bonanza of advances in artificial intelligence. As our software gets smarter, it can tackle harder problems, which means white-collar and pink-collar workers are at risk as well. Here are eight jobs expected to be automated (partially or entirely) in the coming decades. Call Center Employees call-center Telemarketing used to happen in a crowded call center, with a group of representatives cold-calling hundreds of prospects every day. Of those, maybe a few dozen could be persuaded to buy the product in question. Today, the idea is largely the same, but the methods are far more efficient. Many of today's telemarketers are not human. In some cases, as you've probably experienced, there's nothing but a recording on the other end of the line. It may prompt you to "press '1' for more information," but nothing you say has any impact on the call - and, usually, that's clear to you. But in other cases, you may get a sales call and have no idea that you're actually speaking to a computer. Everything you say gets an appropriate response - the voice may even laugh. How is that possible? Well, in some cases, there is a human being on the other side, and they're just pressing buttons on a keyboard to walk you through a pre-recorded but highly interactive marketing pitch. It's a more practical version of those funny soundboards that used to be all the rage for prank calls. Using soundboard-assisted calling - regardless of what it says about the state of human interaction - has the potential to make individual call center employees far more productive: in some cases, a single worker will run two or even three calls at the same time. In the not too distant future, computers will be able to man the phones by themselves. At the intersection of big data, artificial intelligence, and advanced

"MPs accused online retailers including Amazon and eBay of freeriding as they are not considered retailers or producers, and are therefore not legally liable to contribute to the collection and recycling of e-waste."

"On Wednesday, California Gov. Gavin Newsom signed a bill into law that directly affects "mega-retailers" like Amazon, and how these companies use algorithms to manage warehouse workers. Mega-retailers are those that employ more than 1,000 warehouse workers, and they include one of Amazon's main competitors, Walmart."

"But it isn't just major retailers deploying facial recognition software. Backlash to private use of facial recognition culminated on Wednesday when Livonia skating rink in Michigan was accused of banning a Black teenager after its facial recognition software mistakenly implicated her in a brawl. Lamya Robinson told Fox2 that after her mom dropped her off at the skating rink last Saturday, security guards refused to let her inside, claiming her face had been scanned and the system indicated she was banned after starting a fight in March."

" With more than 40% of the world's estimated 7,000 languages "endangered and at risk of extinction", an army of tiny publishers is fighting an unsung battle to save them. UK press Diglot Books is one of them, and this week took on the might of Amazon to get its Cornish children's story out to readers. Told by the internet giant that Matthew and the Wellington Boots (Matthew ha'n Eskisyow Glaw in Cornish, or Kernewek) would not be made available through Kindle Direct Publishing because it was in a language that is "not currently supported" by the platform, Diglot petitioned the retailer."

"Amazon's algorithms encourage customers pay more than they need to for popular products and appear to give more prominence to items that benefit the retail giant, according to an investigation by ProPublica. The investigation looked at 250 frequently purchased products over several weeks to see which ones were chosen to appear in the highly-prized "buy box" that pops up first as a suggested purchase. "

"The reason is that routine big-data analytical techniques can now effectively manufacture personal data that is not protected by any of the measures we've used up to now. A well-known illustration of this is the way Target, an American retail chain, creatively collated scattered pieces of data about individuals' changes in shopping habits to predict the delivery date of pregnant shoppers - so that they could then be targeted with relevant advertisements."

"Facewatch is being connected to realtime facial recognition systems that can be tied into the CCTVs of its 10,000+ participating retailers. If your face is on the blacklist and the system recognises you (or if your face isn't on the blacklist and you generate a false positive), the shopkeeper/security staff will get an alert when you enter their premises and they can make you leave. "

"About two years ago the retail team lost another key task: negotiating with major brands and manufacturers the terms of popular sales on the site called "Lightning Deals." Common during the holidays as well as Mother's Day and Father's Day, they help move lots of inventory in a short period. Now, instead of calling their vendor manager at Amazon, the makers of handbags, smartphone accessories and other products simply logged into an Amazon portal that would determine if Amazon liked the deal being offered and the quantity it was willing to buy. No small talk. No give and take. Thousands of Amazon man hours spent forecasting demand, planning marketing strategies and negotiating deals was now handled by software, a major leap in efficiency."

"When Vancouver tech retailer NCIX went bankrupt, it stopped paying its bills, including the bills for the storage where its servers were being kept; that led to the servers being auctioned off without being wiped first, containing sensitive data -- addresses, phone numbers, credit card numbers, passwords, etc -- for thousands of customers. Also on the servers: tax and payroll information for the company's employees."

"Each 30-pound robot is equipped with sensors to help it navigate the store's layout and avoid bumping into customers' carts. When it detects product areas that aren't fully stocked, the data is shared with store management staff so the retailer can make changes, said Dave Steck, Schnuck Markets' vice president of IT and infrastructure."

"First, lucrative state contracts are given to private corporations to build and deploy policing technologies that surveil and manage target groups. Then, using the vast amounts of biometric and social media data extracted from those groups, the private companies improve their technologies and sell retail versions of them to other states and institutions, such as schools. Finally, all this turns the target groups into a ready source of cheap labor - either through direct coercion or indirectly through stigma."

"Ring is effectively building the largest corporate-owned, civilian-installed surveillance network that the US has ever seen. An estimated 400,000 Ring devices were sold in December 2019 alone, and that was before the across-the-board boom in online retail sales during the pandemic. Amazon is cagey about how many Ring cameras are active at any one point in time, but estimates drawn from Amazon's sales data place yearly sales in the hundreds of millions. The always-on video surveillance network extends even further when you consider the millions of users on Ring's affiliated crime reporting app, Neighbors, which allows people to upload content from Ring and non-Ring devices."

"Economists even have a term for it - the "lump of labor" fallacy. Innovation may destroy occupations but there is no fixed number of jobs and new ones take their place. Warehouse jobs, for example, replaced retail jobs as online shopping decimated shopping malls."

"Shoppers are being deceived because social media platforms and messaging apps are not doing enough to prevent a "cottage industry of fraudsters" soliciting fake reviews, according to Amazon. Fake reviews have become one of the most persistent scourges of online retailers, and some analysts think that about one in seven reviews in the UK are not the real deal, with blame often directed at groups that proliferate on Facebook. Last year Amazon alone blocked 200m fake reviews. Dharmesh Mehta, head of the company's customer trust team, said this avalanche of misinformation was harming consumers, who were being "deceived about what products they should or shouldn't be buying"."

"As we pass back through the factory, something catches my eye: a pallet of TV screens from a major manufacturer, still neatly boxed and plastic-wrapped. They are brand new, but here to be shredded: "They don't want this product resold and competing against their new products, so they want it all destroyed." I'd expected to see this at ERI, but not so brazenly. Manufacturers and retailers routinely destroy returns and unsold items, known as deadstock, en masse. As Kyle Wiens, founder of the repair chain iFixit, tells me, these "must-shred" contracts are the "dirty secret" of the recycling industry. ("The recyclers are desperate for manufacturer contracts, so they'll do anything and keep their mouths shut," Wiens says.) In 2021, for instance, an ITV News investigation in the UK found Amazon was sending millions of new and returned items a year to be destroyed. (Amazon says it has since stopped the practice.)"

"Costco customers at four of the retailer's Chicago-area warehouses may have had their payment information compromised after employees discovered five card-skimming devices during routine PIN pad inspections at the end of August. "We promptly removed the skimmers, notified law enforcement, and engaged a forensics firm to analyze the devices," A Costco spokesperson told FOX Business in a statement. "It appears that these skimmers had the ability to capture information on the magnetic stripe of a payment card, including name, card number, expiration date, and CVV.""