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Boris Mann

Phone-Wielding Shoppers Strike Fear Into Retailers - WSJ.com - 0 views

  • Until recently, retailers could reasonably assume that if they just lured shoppers to stores with enticing specials, the customers could be coaxed into buying more profitable stuff, too. Now, marketers must contend with shoppers who can use their smartphones inside stores to check whether the specials are really so special, and if the rest of the merchandise is reasonably priced. "The retailer's advantage has been eroded," says Greg Girard of consultancy IDC Retail Insights, which recently found that roughly 45% of customers with smartphones had used them to perform due diligence on a store's prices. "The four walls of the store have become porous."
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Boris Mann

Retail's BIG Blog | Traditional vs. social media marketing for the independent retailer - 0 views

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    Good write up of social media marketing for independent retailers
Boris Mann

WAR IN THE STORE - The Battle Over Mobile Shopper Marketing - Who will Win an... - 0 views

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    "At stake is nothing less than the relationship with the consumer, a prize that retailers have only recently won and that they will not lose." Interesting premise. Basically that retailers are better positioned to meet the need of shoppers (agreed), and so will be able to control the real estate of apps that brands will once again have to buy time on. The winning scenarios are pitches as platform play vs. killer app that grows into a platform.
Boris Mann

The Retail Social Media Model - 0 views

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    Talks about some challenges for retail / bricks and mortar that is different from B2B / B2C. Author lives in Vancouver.
Boris Mann

How Consumers Are Using Smartphones in Stores [STUDY] - 0 views

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    According to Nielsen, only 28% of U.S. consumers have smartphones, but the researcher projects that by the end of 2011, that number will hit 49%. The news isn't all bad for traditional brick-and-mortar retailers, though. Thirty-three percent of respondents said they e-mailed or texted someone to tell them about their experience at the store, such as finding a great deal or gift. Nineteen percent used their phone to post something on Facebook, Twitter, MySpace or some other social networking site to convey that information.
Boris Mann

BNN: Jeremy Gutsche on Interactive Retail and Social Location (GALLERY) - 0 views

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    Jeremy Gutsche was recently interviewed on BNN for his views on how retailers are bringing interactive concepts into their advertisements and campaigns, giving their target audiences a say on what makes it to production for sales both in-store and online.
Boris Mann

8 reasons why proximity marketing will matter for retailers in 2011 | RetailCustomerExp... - 0 views

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    1. Ideal for retail with pass-by-foot traffic 2. Bluetooth = no interaction through mobile carriers (I doubt this one - balanced vs. how many people have BT turned on) 3. Integrate with digital signage (assuming they have digital signage with round trip signaling) 4. Record devices (metrics / analytics!) 5. real time (again, assuming appropriate round trip metrics) 6. inexpensive vs. carrier messaging plus own the data (I guess they assume one-time hardware / software cost - again, doubtful; messaging as vs. carrier is interesting) 7. mobile messaging measurable (== bad experience with untargeted SMS messaging?) 8. ID and message thousands of phones (again, failure of SMS campaigns?)
Boris Mann

Retailers review the role of stores as multi-channel booms | News release | Deloitte UK - 0 views

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    "Stores are becoming a billboard for the brand, showroom for products, high service location and collection/drop-off points for online orders 21% of internet transactions involve research in-store 'Sales per square foot' metric no longer reflects true contribution of stores" The physical retail has knock on effects with online presence and vice versa.
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    Findings here are key to the evolution of shopping -- the actual recognition that sales are not the only metric for physical locations.
Boris Mann

Developing a technology strategy to support multichannel content | RetailCustomerExperi... - 0 views

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    The tools for integrating content into multichannel simply aren't there today as far as I can tell. Has to cross CMS, catalog / inventory, social, and mobile. Argues for an API / content & data bus approach. "Clearly the new frontier for retailers is to figure out how to integrate data and content dynamically into the site experience, and move past the realm of thinking of search, navigation and merchandising as just leveraging product data from their e-commerce platforms. This comes with recognizing that in the world of online retailing, the content that customers value has evolved rapidly in the past few years. Though important, online content is no longer just about product catalog data such as features, pricing and special offers. Compared to even a year ago, consumers now demand much richer types of interactive and social content - user reviews, articles, buying guides and video content. Shoppers want all of this data at their fingertips to determine that they've found the best product."
Boris Mann

Frank Mayer & Associates turns a page with retail multitouch demo | RetailCustomerExper... - 0 views

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    Page-turning multitouch kiosk for Frank Mayer & Associates
Boris Mann

Five retail IT trends to watch in 2011 | RetailCustomerExperience.com - 0 views

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    Of the 5 trends, 3 of them are digital and/or mobile
ahsann

AT&T to launch mobile commerce platform for retailers - RCR Wireless News - 1 views

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    Looks like we're going to have some competition in the mobile marketplace... 
Boris Mann

Alaska wireless store adds new digital retail displays | RetailCustomerExperience.com - 0 views

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    Alaska Communications is putting MicroSigns digital merchandising displays in stores in Anchorage - tied into back office management for updated pricing etc.
Boris Mann

8 Shopper Marketing Predictions that Might Even Come True | retailgeek.com - 0 views

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    2011 predictions from RetailGeek. I think some of the items are a little further off from going mainstream, but in general highly agree with his trend predictions.
Boris Mann

Report: Consumer goods, apparel, electronics are top targets for retail RFID | RetailCu... - 0 views

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    consumer goods, apparel and consumer electronics are the top three for RFID
Boris Mann

Mobile Monday: Apple Store App | RetailCustomerExperience.com - 1 views

  • Customer scheduling is the game-changing application in retail. Inviting customers to be part of the scheduling process makes life easier — and more profitable — for everyone. When you know who is coming and when, labor planning is much easier, customers are happier and employees are much less stressed. In the end, you get a better customer experience and a better bottom line. Isn't that what retail customer experience is all about?
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    Main interactive function for the Apple Store App is mainly find a store + book a time to meet.
Boris Mann

Shoppers prefer smartphones to sales associates: study | Media News - 0 views

  • The survey also indicated that the overwhelming majority of smartphone users, 73%, prefer using their device to handle simple in-store tasks rather than interacting with an employee (the study doesn't specify which in-store tasks). It also indicated that 71% of smartphone users prefer using their device to identify a store with a desired item in stock, compared with 17% who would prefer to obtain such information from an employee.
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    73% of shoppers prefer using their smartphone vs. interacting with an employee. Big question: how do we encourage the use of a smartphone as a sales assistance tool? Empower the salespeople, too
Boris Mann

Bouncepad - The playful iPad stand - 0 views

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    Flexible stand for iPad created by SpotSpotOn, now available commercially.
Boris Mann

Search: A Shopper's Secret Weapon - 0 views

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    Good stats from Yahoo on how search is impacting shopping.
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