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Social isolation contributes to mental health problems. Social isolation contributes to domestic violence.

Do not require synchronous work. Students should not need to show up at a specific time for anything. REFUSE to do any synchronous work.

Do not record lectures unless you need to. (This is fundamentally different from designing an online course, where recorded information is, I think, really important.) They will be a low priority for students, and they take up a lot of resources on your end and on theirs. You have already built a rapport with them, and they don’t need to hear your voice to remember that.

Do record lectures if you need to. When information cannot be learned otherwise, include a lecture. Your university already some kind of tech to record lectures. DO NOT simply record in PowerPoint as the audio quality is low. While many people recommend lectures of only 5 minutes, I find that my students really do listen to longer lectures. Still, remember that your students will be frequently interrupted in their listening, so a good rule is 1 concept per lecture. So, rather than a lecture on ALL of, say, gender inequality in your Intro to Soc course, deliver 5 minutes on pay inequity (or 15 minutes or 20 minutes, if that’s what you need) and then a separate lecture on #MeToo and yet another on domestic violence. Closed caption them using the video recording software your university provides. Note that YouTube also generates closed captions [edited to add: they are not ADA compliant, though]. If you don’t have to include images, skip the video recording and do a podcast instead.

Editing is a waste of your time right now.

Listen for them asking for help. They may be anxious. They may be tired. Many students are returning to their parents’ home where they may not be welcome. Others will be at home with partners who are violent. School has been a safe place for them, and now it’s not available to them. Your class may matter to them a lot when they are able to focus on it, but it may not matter much now, in contrast to all the other things they have to deal with. Don’t let that hurt your feelings, and don’t hold it against them in future semesters or when they come back to ask for a letter of recommendation.

Allow every exam or quiz to be taken at least twice, and tell students that this means that if there is a tech problem on the first attempt, the second attempt is their chance to correct it. This will save you from the work of resetting tests or quizzes when the internet fails or some other tech problem happens. And since it can be very hard to discern when such failures are really failures or students trying to win a second attempt at a quiz or test, you avoid having to deal with cheaters.

Do NOT require students to use online proctoring or force them to have themselves recorded during exams or quizzes. This is a fundamental violation of their privacy, and they did NOT sign up for that when they enrolled in your course.

Circumvent the need for proctoring by making every exam open-notes, open-book, and open-internet. The best way to avoid them taking tests together or sharing answers is to use a large test bank.

Remind them of due dates. It might feel like handholding, but be honest: Don’t you appreciate the text reminder from your dentist that you have an appointment tomorrow? Your LMS has an announcement system that allows you to write an announcement now and post it later.

Make everything self-grading if you can (yes, multiple choice and T/F on quizzes and tests) or low-stakes (completed/not completed).

Don’t do too much. Right now, your students don’t need it. They need time to do the other things they need to do.

Make all work due on the same day and time for the rest of the semester. I recommend Sunday night at 11:59 pm.

This advice is very different from that which I would share if you were designing an online course. I hope it’s helpful, and for those of you moving your courses online, I hope it helps you understand the labor that is required in building an online course a bit better.

“What surprised me was the resurgence of many of the zombie ideas about online learning creeping into the discussions, such as the idea that online learning isn’t as personal, or that you can’t have interactivity, or that it just doesn’t work. And while it is true you need to change how you think about your course — you can’t just replicate what you used to do in the classroom — there’s an opportunity to evolve your teaching practices and create a better learning experience for your students.”

What’s happening now is going to reshape education for years, if not decades.

People want the old normal, not the new normal. We will, to some degree, get back to what we know and love, but it won’t ever look like it did before

“Like your physical buildings on campus, you also have a somewhat invisible set of resources called your educational technology. If you don’t understand it well and don’t treat it as important infrastructure, your ability to move online sustainably will be challenged. Sometimes institutions see eLearning as a project, not a strategy. Online learning isn’t a fly-by-the-seat-of-your-pants project; it has to be integrated into your academic plan and institutional strategy. I hope that COVID-19 underlined that for institutions.”

“We’ve known for over 30 years now that one-hour lectures are not a great way to teach: you can have a good one-hour session, but can you have 13 over a semester? It’s about cognitive load, and students can’t focus for more than 15 to 20 minutes at a time without being distracted. There’s room for synchronous discussion, but we can do it better. There’s a huge amount of research into online learning and what happens when students have access to online learning whenever they want it. And just like in real life, you have to know how to do both synchronous and asynchronous interactions well.”

We need to make space for the voices of communities who haven’t traditionally been heard: non-traditional learners, students who are food or housing insecure, students who are neurodivergent, students of colour, and Indigenous students. We must think of all these populations and the degree to which our educational system — our technology, our platforms — has not been built for them. We do a lot of work to make our methods accessible, but at the core, our systems, institutions, and platforms aren’t really built for — or by — those students

s challenging as it is, I’m seeing online pedagogy’s focus on equity and care resonating with many of those new to the medium

I’ve used really experimental styles over the past few years, but I won’t be doing that as much over the coming year because I shouldn’t. My classes are traditionally where students get to work with tools and platforms outside of the norm. If everyone moving online treats it that way, the cognitive load on the students will be absolutely overwhelming. My right to flex my academic freedom regarding platforms should be superseded by care and consideration for my students’ cognitive loads across a program. Navigating different platforms and tools is hard and distracting.

“One of the most vital tools and resources that I’ve seen people using is their human capacities for compassion and patience — the degree to which faculty are stepping up and approaching their students from a place of care, and a place of genuine desire for students to feel a sense of hope, safety, and flexibility.”

Students are more likely to watch a series of shorter videos than a single, longer video, which is why I recommend instructors try to divide long screencasts into five-to-ten minute segments (whenever possible)

asynchronous discussion with audio and video. If you’re not familiar with this concept, I’m referring to discussion tools that allow students to respond with audio and video instead of just text. One tool that’s been a leader for a long time in this multimedia discussion space is VoiceThread. While VoiceThread’s defining feature is its user-friendly approach to audio-based commenting, it can also be used to create narrated presentations with PowerPoints slides, images, and video. If you find yourself overwhelmed by the interface of a traditional screencasting tool, VoiceThread is worth exploring as a simpler way of recording online lectures and fostering discussions that go beyond plain text

tools that require both high bandwidth and high immediacy, and the best examples of this are videoconferencing tools like Zoom or Skype.  Videoconferencing is a great way to engage with students when they truly need to see and hear each other in real time. It can also be useful for online office hours, since it’s easier to feel connected and avoid misunderstandings when you have the benefit of tone of voice, facial expressions, and body language.  Unfortunately, videoconferencing is one of the most inflexible and bandwidth-intensive activities we can ask our students to do. Before you rely on it too heavily, look at the other quadrants and ask yourself if there’s any other way to accomplish your learning objectives without it. 

None of this is to say that videoconferencing is inherently bad or that it has no place in an online course. It’s simply a reminder that seemingly small (and sometimes unconscious) choices about the technologies we use can have a big impact on how inclusive and effective our teaching is.

It is not cheapIt is not quickYou need to invest in building up your own staff expertiseIt will bring additional problems that you didn’t have beforeStudents will need different types of support

the main issue here is the cut in academic staff and the outsourcing of expertise. Invest in your staff.

a better solution is to invest in staff (and here institutions might want to get expertise in to help), use OER for content, and make strategic decisions that have as their basis the belief that online, distance ed is a useful, valid form of education.

What works best, Kitchen says, is to keep direct instruction—things like brief video lectures and readings—in asynchronous form, using checks for understanding like embedded questions or exit slips.  You can then use synchronous meetings for more interactive, engaging work. “If we want students showing up, if we want them to know that this is worth their time,” Kitchen explains, “it really needs to be something active and engaging for them. Any time they can work with the material, categorize it, organize it, share further thoughts on it, have a discussion, all of those are great things to do in small groups.” 

The Jigsaw method, where students form expert groups on a particular chunk of content, then teach that content to other students. Discussion strategies adapted for virtual settingsUsing best practices for cooperative learning Visible Thinking routinesGamestorming and other business related protocols adapted for education, where students take on the role of customers/stakeholders

Online instruction is not conducive to covering large amounts of content, so you have to choose wisely, teaching the most important things at a slower pace.

What really holds leverage for the students? What has endurance? What knowledge is essential?What knowledge and skills do students need to have before they move to the next grade level or the next class?What practices can be emphasized that transfer across many content areas?  Skills like analyzing, constructing arguments, building a strong knowledge base through texts, and speaking can all be taught through many different subjects. What tools can serve multiple purposes? Teaching students to use something like Padlet gives them opportunities to use audio, drawing, writing, and video. Non-digital tools can also work: Students can use things they find around the house, like toilet paper rolls, to fulfill other assignments, and then submit their work with a photo.

Provide instructions in a consistent location and at a consistent time. This advice was already given for parents, but it’s worth repeating here through the lens of instructional design: Set up lessons so that students know where to find instructions every time. Make instructions explicit. Read and re-read to make sure these are as clear as possible. Make dogfooding your lessons a regular practice to root out problem areas.Offer multimodal instructions. If possible, provide both written and video instructions for assignments, so students can choose the format that works best for them. You might also offer a synchronous weekly or daily meeting; what’s great about doing these online is that even if you teach several sections of the same class per day, students are no longer restricted to class times and can attend whatever meeting works best for them.

put the emphasis on formative feedback as students work through assignments and tasks, rather than simply grading them at the end. 

In online learning, Kitchen says, “There are so many ways that students can cheat, so if we’re giving them just the traditional quiz or test, it’s really easy for them to be able to just look up that information.” A great solution to this problem is to have students create things.

For assessment, use a detailed rubric that highlights the learning goals the end product will demonstrate. A single-point rubric works well for this.To help students discover tools to work with, this list of tools is organized by the type of product each one creates. Another great source of ideas is the Teacher’s Guide to Tech.When developing the assignment, rather than focusing on the end product, start by getting clear on what you want students to DO with that product.

Clear and consistent communicationCreating explicit and consistent rituals and routinesUsing research-based instructional strategiesDetermining whether to use digital or non-digital tools for an assignment A focus on authentic learning, where authentic products are created and students have voice and choice in assignments

The most important things to me are quickly establishing, and having backup modes, for students to be in touch with you, and you with them. As individuals. It might be direct messaging, email, texting. It could be but need not be something Slack-like. I’d really go simplest (email)

Get going with web annotation tools

We need not have just talking sessions for use of video. Think about drop in hours with Whereby (the new appear.in) – it lacks a need for logins and downloads, and works on mobile.

This experiment is going to.. well I bet, go bad in a lot of ways. I don’t know what we can expect of un-experienced teachers and unprepared students, who on top of all the concerns they carry and we rarely see, now have to ponder where they might live and sustain income to live on. It will be interesting… but it need not be awful nor a disaster, if we go about as sharing in the situation.

This generation, the first not to have known life before the internet, has acquired a battery of skills in navigating digital environments, but it isn’t clear how well those skills line up with the ones traditionally accredited by universities.

From the perspective of students raised in a digital culture, the anti-plagiarism taboo no doubt seems to be just one more academic hang-up, a weird injunction to take perfectly adequate information, break it into pieces and refashion it. Students who pay for essays know what they are doing; others seem conscientious yet intimidated by secondary texts: presumably they won’t be able to improve on them, so why bother trying? For some years now, it’s been noticeable how many students arrive at university feeling that every interaction is a test they might fail. They are anxious. Writing seems fraught with risk, a highly complicated task that can be executed correctly or not.

Many students may like the flexibility recorded lectures give them, but the conversion of lectures into yet more digital ‘content’ further destabilises traditional conceptions of learning and writing

the evaluation forms which are now such a standard feature of campus life suggest that many students set a lot of store by the enthusiasm and care that are features of a good live lecture

the drift of universities towards a platform model, which makes it possible for students to pick up learning materials as and when it suits them. Until now, academics have resisted the push for ‘lecture capture’. It causes in-person attendance at lectures to fall dramatically, and it makes many lecturers feel like mediocre television presenters. Unions fear that extracting and storing teaching for posterity threatens lecturers’ job security and weakens the power of strikes. Thanks to Covid, this may already have happened.

In the utopia sold by the EdTech industry (the companies that provide platforms and software for online learning), pupils are guided and assessed continuously. When one task is completed correctly, the next begins, as in a computer game; meanwhile the platform providers are scraping and analysing data from the actions of millions of children. In this behaviourist set-up, teachers become more like coaches: they assist and motivate individual ‘learners’, but are no longer so important to the provision of education. And since it is no longer the sole responsibility of teachers or schools to deliver the curriculum, it becomes more centralised – the latest front in a forty-year battle to wrest control from the hands of teachers and local authorities.

an injunction against creative interpretation and writing, a deprivation that working-class children will feel at least as deeply as anyone else.

There may be very good reasons for delivering online teaching in segments, punctuated by tasks and feedback, but as Yandell observes, other ways of reading and writing are marginalised in the process. Without wishing to romanticise the lonely reader (or, for that matter, the lonely writer), something is lost when alternating periods of passivity and activity are compressed into interactivity, until eventually education becomes a continuous cybernetic loop of information and feedback. How many keystrokes or mouse-clicks before a student is told they’ve gone wrong? How many words does it take to make a mistake?

This vision of language as code may already have been a significant feature of the curriculum, but it appears to have been exacerbated by the switch to online teaching. In a journal article from August 2020, ‘Learning under Lockdown: English Teaching in the Time of Covid-19’, John Yandell notes that online classes create wholly closed worlds, where context and intertextuality disappear in favour of constant instruction. In these online environments, readingis informed not by prior reading experiences but by the toolkit that the teacher has provided, and ... is presented as occurring along a tramline of linear development. Different readings are reducible to better or worse readings: the more closely the student’s reading approximates to the already finalised teacher’s reading, the better it is. That, it would appear, is what reading with precision looks like.

Constant interaction across an interface may be a good basis for forms of learning that involve information-processing and problem-solving, where there is a right and a wrong answer. The cognitive skills that can be trained in this way are the ones computers themselves excel at: pattern recognition and computation. The worry, for anyone who cares about the humanities in particular, is about the oversimplifications required to conduct other forms of education in these ways.

Blanket surveillance replaces the need for formal assessment.

Confirming Adorno’s worst fears of the ‘primacy of practical reason’, reading is no longer dissociable from the execution of tasks. And, crucially, the ‘goals’ to be achieved through the ability to read, the ‘potential’ and ‘participation’ to be realised, are economic in nature.

since 2019, with the Treasury increasingly unhappy about the amount of student debt still sitting on the government’s balance sheet and the government resorting to ‘culture war’ at every opportunity, there has been an effort to single out degree programmes that represent ‘poor value for money’, measured in terms of graduate earnings. (For reasons best known to itself, the usually independent Institute for Fiscal Studies has been leading the way in finding correlations between degree programmes and future earnings.) Many of these programmes are in the arts and humanities, and are now habitually referred to by Tory politicians and their supporters in the media as ‘low-value degrees’.

studying the humanities may become a luxury reserved for those who can fall back on the cultural and financial advantages of their class position. (This effect has already been noticed among young people going into acting, where the results are more visible to the public than they are in academia or heritage organisations.)

given the changing class composition of the UK over the past thirty years, it’s not clear that contemporary elites have any more sympathy for the humanities than the Conservative Party does. A friend of mine recently attended an open day at a well-known London private school, and noticed that while there was a long queue to speak to the maths and science teachers, nobody was waiting to speak to the English teacher. When she asked what was going on, she was told: ‘I’m afraid parents here are very ambitious.’ Parents at such schools, where fees have tripled in real terms since the early 1980s, tend to work in financial and business services themselves, and spend their own days profitably manipulating and analysing numbers on screens. When it comes to the transmission of elite status from one generation to the next, Shakespeare or Plato no longer has the same cachet as economics or physics.

Leaving aside the strategic political use of terms such as ‘woke’ and ‘cancel culture’, it would be hard to deny that we live in an age of heightened anxiety over the words we use, in particular the labels we apply to people. This has benefits: it can help to bring discriminatory practices to light, potentially leading to institutional reform. It can also lead to fruitless, distracting public arguments, such as the one that rumbled on for weeks over Angela Rayner’s description of Conservatives as ‘scum’. More and more, words are dredged up, edited or rearranged for the purpose of harming someone. Isolated words have acquired a weightiness in contemporary politics and public argument, while on digital media snippets of text circulate without context, as if the meaning of a single sentence were perfectly contained within it, walled off from the surrounding text. The exemplary textual form in this regard is the newspaper headline or corporate slogan: a carefully curated series of words, designed to cut through the blizzard of competing information.

Visit any actual school or university today (as opposed to the imaginary ones described in the Daily Mail or the speeches of Conservative ministers) and you will find highly disciplined, hierarchical institutions, focused on metrics, performance evaluations, ‘behaviour’ and quantifiable ‘learning outcomes’.

If young people today worry about using the ‘wrong’ words, it isn’t because of the persistence of the leftist cultural power of forty years ago, but – on the contrary – because of the barrage of initiatives and technologies dedicated to reversing that power. The ideology of measurable literacy, combined with a digital net that has captured social and educational life, leaves young people ill at ease with the language they use and fearful of what might happen should they trip up.

It has become clear, as we witness the advance of Panopto, Class Dojo and the rest of the EdTech industry, that one of the great things about an old-fashioned classroom is the facilitation of unrecorded, unaudited speech, and of uninterrupted reading and writing.

The open model of participation calls into question where value is created in the education system. Gutenberg created a means to duplicate content. The social web creates the opportunity for many-to-many interactions and to add a global social layer on content creation and knowledge growth.

Whatever can be easily duplicated cannot serve as the foundation for economic value. Integration and connectedness are economic value points.

In education, content can easily be produced (it’s important but has limited economic value). Lectures also have limited value (easy to record and to duplicate). Teaching – as done in most universities – can be duplicated. Learning, on the other hand, can’t be duplicated. Learning is personal, it has to occur one learner at a time. The support needed for learners to learn is a critical value point.

Learning, however, requires a human, social element: both peer-based and through interaction with subject area experts

Content is readily duplicated, reducing its value economically. It is still critical for learning – all fields have core elements that learners must master before they can advance (research in expertise supports this notion). - Teaching can be duplicated (lectures can be recorded, Elluminate or similar webconferencing system can bring people from around the world into a class). Assisting learners in the learning process, correcting misconceptions (see Private Universe), and providing social support and brokering introductions to other people and ideas in the discipline is critical. - Accreditation is a value statement – it is required when people don’t know each other. Content was the first area of focus in open education. Teaching (i.e. MOOCs) are the second. Accreditation will be next, but, before progress can be made, profile, identity, and peer-rating systems will need to improve dramatically. The underlying trust mechanism on which accreditation is based cannot yet be duplicated in open spaces (at least, it can’t be duplicated to such a degree that people who do not know each other will trust the mediating agent of open accreditation)

The skills that are privileged and rewarded in a MOOC are similar to those that are needed to be effective in communicating with others and interacting with information online (specifically, social media and information sources like journals, databases, videos, lectures, etc.). Creative skills are the most critical. Facilitators and learners need something to “point to”. When a participant creates an insightful blog post, a video, a concept map, or other resource/artifact it generally gets attention.

Intentional diversity – not necessarily a digital skill, but the ability to self-evaluate ones network and ensure diversity of ideologies is critical when information is fragmented and is at risk of being sorted by single perspectives/ideologies.

The volume of information is very disorienting in a MOOC. For example, in CCK08, the initial flow of postings in Moodle, three weekly live sessions, Daily newsletter, and weekly readings and assignments proved to be overwhelming for many participants. Stephen and I somewhat intentionally structured the course for this disorienting experience. Deciding who to follow, which course concepts are important, and how to form sub-networks and sub-systems to assist in sensemaking are required to respond to information abundance. The process of coping and wayfinding (ontology) is as much a lesson in the learning process as mastering the content (epistemology). Learners often find it difficult to let go of the urge to master all content, read all the comments and blog posts.

e. Learning is a social trust-based process.

Patience, tolerance, suspension of judgment, and openness to other cultures and ideas are required to form social connections and negotiating misunderstandings.

An effective digital citizenry needs the skills to participate in important conversations. The growth of digital content and social networks raises the need citizens to have the technical and conceptual skills to express their ideas and engage with others in those spaces. MOOCs are a first generation testing grounds for knowledge growth in a distributed, global, digital world. Their role in developing a digital citizenry is still unclear, but democratic societies require a populace with the skills to participate in growing a society’s knowledge. As such, MOOCs, or similar open transparent learning experiences that foster the development of citizens confidence engage and create collaboratively, are important for the future of society.

a possible structure recommended by one of the faculty we were talking to was – read/watch, quiz, lecture, student group discussion, reflection. The reasoning here is that if you give learners (particularly new learners) a reading without some form of accountability (a quiz) they are much less likely to do it. I know that for me, when I’ve done the readings, I’m far more likely to attend class. Putting the student group discussion after the lecture gives students who can’t attend a synchronous session a chance to review the recording

The standardization police have been telling us for years that each student must learn the same things. Poppycock. Scaffolding doesn’t mean taking away student choice. There are numerous approaches to allowing a little or a lot of choice into your classes (learner contracts come to mind). Just remember, most students don’t want choice – at first. 12-16 years of training has told them that you the faculty member have something you want them to do and they need to find the trick of it. It will take a while until those students actually believe you want their actual opinion.

You can have a goal like – get them acculturated to the field – and work through your activities to get there. It’s harder, they will need your patience, but once they get their minds around it, it makes things much more interesting.

Something that's not purely digital but also that the efficiency of the face-to-face time is much greater

Can we transform this credentialing process? And in fact the ideal would be to separate out the idea of proving your knowledge from the way you acquire that knowledge

Employers have decided that having the breadth of knowledge that's associated with a four-year degree is often something they want to see in the people they give that job to. So instead of testing for that different profession, they'll be testing that you have that broader exposure

that failing student is a disaster for everyone

What is it that we need to do to strengthen this fundamental part of our country that both in a broad sort of economic level and an individual-rights level is the key enabler. And it's amazing how little effort's been put into this. Of saying, OK, why are some teachers at any different level way better than others? You've got universities in this country with a 7-percent completion rate. Why is it that they don't come under pressure to change what they're doing to come up with a better way of doing things?

We bet on the change agents within the universities. And so, various universities come to us and say, We have some ideas about completion rates, here are some things we want to try out, it's actually budget that holds us back from being able to do that. People come to us and say, We want to try a hybrid course where some piece is online, some piece is not, and we're aiming this at the students that are in the most need, not just the most elite. So that's who we're giving grants to, people who are trying out new things in universities. Now the idea that if you have a few universities that figure out how to do things well. how do you spread these best practices, that's a tough challenge. It's not the quite same way as in the private sector that if somebody's doing something better, the price signals force that to be adopted broadly. Here, things move very slowly even if they are an improvement.

Q. Some of what you've been talking about is getting people to completion by weeding out extraneous courses. There's a concern by some that that might create pressure to make universities into a kind of job-training area without the citizenship focus of that broad liberal-arts degree.

it is important to distinguish when people are taking extra courses that broaden them as a citizen and that would be considered a plus, versus they're just marking time because they're being held up because the capacity doesn't exist in the system to let them do what they want to do. As you go through the student survey data, it's mostly the latter. But I'm the biggest believer in taking a lot of different things. And hopefully, if these courses are appealing enough, we can get people even after they've finished a college degree to want to go online and take these courses.

Other countries are sending more kids to college. They're getting higher completion rates. They've moved ahead of us

There's nothing that was more important to me in terms of the kind of opportunity I had personally. I went to a great high school. I went to a great university. I only went three years, but it doesn't matter; it was still extremely valuable to me to be in that environment. And I had fantastic professors throughout that whole thing. And so, if every kid could have that kind of education, we'd achieve a lot of goals both at the individual and country level

One of the strengths of higher ed is the variety. But the variety has also meant that if somebody is doing something particularly well, it's hard to map that across a lot of different institutions. There aren't very many good metrics. At least in high schools we can talk about dropout rates. Completion rate was really opaque, and not talked about a lot. The quality-measure things are equally different. We don't have a gold standard like SAT scores or No Child Left Behind up at the collegiate level. And of course, kids are more dispersed in terms of what their career goals are at that point. So it's got some things that make it particularly challenging, but it has a lot in common, and I'd say it's equally important to get it right