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The open model of participation calls into question where value is created in the education system. Gutenberg created a means to duplicate content. The social web creates the opportunity for many-to-many interactions and to add a global social layer on content creation and knowledge growth.

Whatever can be easily duplicated cannot serve as the foundation for economic value. Integration and connectedness are economic value points.

In education, content can easily be produced (it’s important but has limited economic value). Lectures also have limited value (easy to record and to duplicate). Teaching – as done in most universities – can be duplicated. Learning, on the other hand, can’t be duplicated. Learning is personal, it has to occur one learner at a time. The support needed for learners to learn is a critical value point.

Learning, however, requires a human, social element: both peer-based and through interaction with subject area experts

Content is readily duplicated, reducing its value economically. It is still critical for learning – all fields have core elements that learners must master before they can advance (research in expertise supports this notion). - Teaching can be duplicated (lectures can be recorded, Elluminate or similar webconferencing system can bring people from around the world into a class). Assisting learners in the learning process, correcting misconceptions (see Private Universe), and providing social support and brokering introductions to other people and ideas in the discipline is critical. - Accreditation is a value statement – it is required when people don’t know each other. Content was the first area of focus in open education. Teaching (i.e. MOOCs) are the second. Accreditation will be next, but, before progress can be made, profile, identity, and peer-rating systems will need to improve dramatically. The underlying trust mechanism on which accreditation is based cannot yet be duplicated in open spaces (at least, it can’t be duplicated to such a degree that people who do not know each other will trust the mediating agent of open accreditation)

The skills that are privileged and rewarded in a MOOC are similar to those that are needed to be effective in communicating with others and interacting with information online (specifically, social media and information sources like journals, databases, videos, lectures, etc.). Creative skills are the most critical. Facilitators and learners need something to “point to”. When a participant creates an insightful blog post, a video, a concept map, or other resource/artifact it generally gets attention.

Intentional diversity – not necessarily a digital skill, but the ability to self-evaluate ones network and ensure diversity of ideologies is critical when information is fragmented and is at risk of being sorted by single perspectives/ideologies.

The volume of information is very disorienting in a MOOC. For example, in CCK08, the initial flow of postings in Moodle, three weekly live sessions, Daily newsletter, and weekly readings and assignments proved to be overwhelming for many participants. Stephen and I somewhat intentionally structured the course for this disorienting experience. Deciding who to follow, which course concepts are important, and how to form sub-networks and sub-systems to assist in sensemaking are required to respond to information abundance. The process of coping and wayfinding (ontology) is as much a lesson in the learning process as mastering the content (epistemology). Learners often find it difficult to let go of the urge to master all content, read all the comments and blog posts.

e. Learning is a social trust-based process.

Patience, tolerance, suspension of judgment, and openness to other cultures and ideas are required to form social connections and negotiating misunderstandings.

An effective digital citizenry needs the skills to participate in important conversations. The growth of digital content and social networks raises the need citizens to have the technical and conceptual skills to express their ideas and engage with others in those spaces. MOOCs are a first generation testing grounds for knowledge growth in a distributed, global, digital world. Their role in developing a digital citizenry is still unclear, but democratic societies require a populace with the skills to participate in growing a society’s knowledge. As such, MOOCs, or similar open transparent learning experiences that foster the development of citizens confidence engage and create collaboratively, are important for the future of society.

Students are more likely to watch a series of shorter videos than a single, longer video, which is why I recommend instructors try to divide long screencasts into five-to-ten minute segments (whenever possible)

asynchronous discussion with audio and video. If you’re not familiar with this concept, I’m referring to discussion tools that allow students to respond with audio and video instead of just text. One tool that’s been a leader for a long time in this multimedia discussion space is VoiceThread. While VoiceThread’s defining feature is its user-friendly approach to audio-based commenting, it can also be used to create narrated presentations with PowerPoints slides, images, and video. If you find yourself overwhelmed by the interface of a traditional screencasting tool, VoiceThread is worth exploring as a simpler way of recording online lectures and fostering discussions that go beyond plain text

tools that require both high bandwidth and high immediacy, and the best examples of this are videoconferencing tools like Zoom or Skype.  Videoconferencing is a great way to engage with students when they truly need to see and hear each other in real time. It can also be useful for online office hours, since it’s easier to feel connected and avoid misunderstandings when you have the benefit of tone of voice, facial expressions, and body language.  Unfortunately, videoconferencing is one of the most inflexible and bandwidth-intensive activities we can ask our students to do. Before you rely on it too heavily, look at the other quadrants and ask yourself if there’s any other way to accomplish your learning objectives without it. 

None of this is to say that videoconferencing is inherently bad or that it has no place in an online course. It’s simply a reminder that seemingly small (and sometimes unconscious) choices about the technologies we use can have a big impact on how inclusive and effective our teaching is.

In many cases, the software creates new headaches by attempting to fix aspects of online communication that don't need fixing.