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I'm a new HG user 04.09.2008 I CAN'T ACCESS MY SITE. I chat with support and got an answer:

I would like to let everyone know of Host Gator's Fantastic Live Support and expertise in solving hosting problems, which in most cases are our fault.

This has got to be one of the fastest support tickets ever! I was trying to reset my password on my dedicated server but encountered errors during form submission.

I was reading Dave and his concerns with Support. My most recent issue was more with them not verifying that they actually fixed the problem. I had an issues with error_log file being all over the place.

Live chat support was good back when I first signed up. Now, they are not very knowledgeable. Most of the time, they need to contact the admin for help and then their favorite line is to tell you to submit trouble ticket which then take at least 5 hours for a response that asking for more information. Ticket support quality is deteriating also.

Two tickets are not doing well. We have 8 employees getting errors with their email. Could one of you look into this?

Well, I've got myself up and running with HostGator and I now find everything very user-friendly and easy, even if I had to ask a few questions to the live support team on setup.

I just purchased a dedicated server, and also have a resellers account. Total I'm paying out to hostgator is almost $250 a month. But for those considering upgrading to a dedicated server, think hard first.

I have been through many many different hosting companies. Host Gator has proved to be the best I have dealt with. The support is absolutely phenomenal. I had a question in the middle of the night, there was a representative on to help resolve my minor question.

Im thinking of moving from hostgator now because support is really really slow now. When i signed up with HG i used to get replies within 30min-1hour i dont mind 2-3 hours but when something is urgent and it's an emergency I can't wait 5 hours for a reply…

… and only after threatening to go and make the situation public! Their support claims that there are "on going" problems with the server we're hosted on and that they are working to fix it.

unlimited ways to custiomise the functionality of each website (backend sql, mail, web) via cPanel and .htaccess without the need for a support ticket (so far) to change something or enable something..

I was just checking into installing the live video chat plugin for FlashChat. Unfortunately, it looks like Flash Media Server / Red5 Server has to be configured to support this.