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Gator458 has been up and down for the past two days. I have submitted a trouble ticket and received one responce late last night. I replied this morning and still over 6 hours later I have not received any other answers.

My forum has been down for at least 10 hours. I submitted a ticket at least 10 hours ago and still have received no response. I see that others are having what seems to be the same issue. Why no response? Why hasn't this been addressed? Not a happy customer right now!

First of all I have a managed dedicated server. At some point early yesterday, my mysql went down. I couldn't do anything myself to get it running again. I posted a ticket at 1:30pm. It was replied to at about 6pm - saying it had been resolved. I checked, it was NOT resolved. I let them know this, and they replied within an hour saying it had been resolved.

Live chat support was good back when I first signed up. Now, they are not very knowledgeable. Most of the time, they need to contact the admin for help and then their favorite line is to tell you to submit trouble ticket which then take at least 5 hours for a response that asking for more information. Ticket support quality is deteriating also.

Im thinking of moving from hostgator now because support is really really slow now. When i signed up with HG i used to get replies within 30min-1hour i dont mind 2-3 hours but when something is urgent and it's an emergency I can't wait 5 hours for a reply…

Two tickets are not doing well. We have 8 employees getting errors with their email. Could one of you look into this?

unlimited ways to custiomise the functionality of each website (backend sql, mail, web) via cPanel and .htaccess without the need for a support ticket (so far) to change something or enable something..

This has got to be one of the fastest support tickets ever! I was trying to reset my password on my dedicated server but encountered errors during form submission.

3 of my sites on shared hostgator are in the top 4 results on my keywords. I am so happy that HG can handle the traffic from Google - I've never had a better host! Quick response time to any tickets - lightning fast service!