Group items tagged

First of all I have a managed dedicated server. At some point early yesterday, my mysql went down. I couldn't do anything myself to get it running again. I posted a ticket at 1:30pm. It was replied to at about 6pm - saying it had been resolved. I checked, it was NOT resolved. I let them know this, and they replied within an hour saying it had been resolved.

Im thinking of moving from hostgator now because support is really really slow now. When i signed up with HG i used to get replies within 30min-1hour i dont mind 2-3 hours but when something is urgent and it's an emergency I can't wait 5 hours for a reply…

… and only after threatening to go and make the situation public! Their support claims that there are "on going" problems with the server we're hosted on and that they are working to fix it.

They moved it out of the reviews forum for some reason… never put it back even after they made a request and I replied.

Gator458 has been up and down for the past two days. I have submitted a trouble ticket and received one responce late last night. I replied this morning and still over 6 hours later I have not received any other answers.