Hospitality Technology

The technologies come with a 5G network that could increase guests' convenience in engaging with the properties' facilities to maintain an efficient service system. Second, the personalization of the services could be flexible since the connection with the AI and VR computer systems. Third, the development in using new techs will be booming through the 5G network. Then, the event and conferences will be more resilient in the hotel and have stable connections with people remotely. Lastly, the hotel operation will be efficient and sustainable with the support of the 5G network.

PCI compliance is a crucial and necessary set of guidelines that all hotels must follow. The Payment Card Industry Security Standard was created in 2006 and outlines rules regarding accepting, storing, and/or processing card information. These rules were put into place to protect consumers sensitive information. For example, in 2014 Marriott hotels was attacked and 300 million guests information was compromised. This attack led to new regulations being put into place, the Payment Services Directive 2 (PSD2). These regulations take into account international customers and enhanced guidelines for sensitive data.

In the emerging "post-COVID-19 economy" hoteliers are having to make serious changes to current operations in order to make guests feel safe to travel again. The biggest tool in this is the reliance on cloud computing for a more contactless hotel experience. Hotels are now working directly with cloud computing companies to create seamless apps for the best hotel stay experience.

As we discussed kiosk utilization with chili's I think it is interesting to understand how kiosk work as a whole. This article discusses kiosk accessibility for traditional and older customers.

internet redundancy

indepth study on robotics in hospitality, will guests trust robots, will robots replace people, job loss

In this part of the class we talked about spending capital expenditures on technology. This article talks about how to save money in the IT are in hotel chains by investing in cloud computing. This can save you a ton of money because you do not have to buy new hardware every time the technology improves. Instead you just pay a monthly subscription.

This article outlines some of the benefits of cloud computing. I would have liked this article more if they touched on some of the downsides of cloud computing as well. This article talked about the low investment costs and rapid ROI. It also brought up the high level of security, the ability to access info from anywhere in the world with internet connection and minimum operating costs.

This article talks about the GDS and how it can help attract clients in particular business clients. It starts by giving all the benefits of the GDS. It then goes on to explain how the GDS works and who can access it. It ends by talking about the types of GDS systems and how they will evolve and stay relevant in the future.

This article describes the different types of GDS programs that hotels might use. The one my hotel uses is in here as well! It outlines why they are important, how they are used, and the massive reach that they have. Most companies use GDS to streamline their efficiency so it is interesting to read why it is so effective.

This article addresses the future of AI in hospitality. It starts by addressing COVID 19 and how this affected AI in the hotel industry. They then go on to talk about all the benefits that AI can bring. One thing I learned form this article that i didn't know was that housekeeping has the highest rate of injury in the hospitality industry. I was shocked to learn this.

Since the Pandemic hit Hoteliers realized that their PMS could be giving them more and making their operations easier. They have been asking since that their PMS should be able to run multiple outlets from one single data base, to give employees the ability to work in different departments without having to learn how to work different systems, have a PMS with the options of flexible deployment, having a PMS that works in multi-properties, has one client profile across all properties, provides elearning and built in tutorials for employees to use at their own pace, even at home and lastly for PMS to provide 24/7/365 customer service. These are all changes that hoteliers are asking from PMS companies to develop and i think would be ideal to ease and help hotel operations. PMS should be more developed and should be able to keep up to pace and speed of the ever evolving technology.

This article talked about how and why to use proximity marketing for your restaurant. They started off by talking about how many people have smart phones and how restaurants can use this to their benefit. There were a couple benefits of proximity marketing this article brought up that i thought were great ideas. The first being partnering with other business and restaurants to create combo deals. The other being just hoe in-depth you can personalize the experience using proximity marketing.

Proximity marketing can be used in many different ways in the hospitality business. For restaurants specificially it can help enhance the customer experience, increase customers, maintain loyal customers, boost sales, make customers want to keep coming and more. Proximity marketing allows restaurants and all the hospitality industry to focus more on their clientele and who they want to reach in many ways and can be a great tools for sales.

This article talks about planned obsolescence and US e-waste. This article talks about how tech companies engage in planned obsolescence to encourage technology turnover. They talk about ways that the US can stop this planned obsolescence. One way would be to enforce durability standard for products creating a longer life time. This could be partnered with an enforced longer warranty on electronic devices.

This article addresses the cybersecurity trends in hospitality for 2022. They talked about the risks for the hospitality industry and how much it can cost the company if there is a breach. It also talks about how bringing third party vendors in can be a risk to your company. It ends by talking about how to protect todays infrastructure by locking down logins, empowering staff, making a plan, and getting insured.

The eMenu has many potential to improve your business. This device you can create unique banding to highlight what makes you outstanding, grow social media and have opportunities to run ad's on specialties.

This article focuses on ways that eMenus can be beneficial to restaurants. With so much competition in the restaurant business, restaurant owners must constantly find ways to improve and make it more notable. An eMenu is a way to keep things fresh. For starters, it offers a sense of personal branding in a way that one is able to personalize the menu with a branding that sets apart from competitors. In addition, social media integration also helps with the branding by enhancing reach to possible customers. Finally, advertisement is a big part of the eMenu. Specialties within the restaurant may be advertised which will feel personal to the guest.

eMenu's which are digital menus have been proven to improve restaurants giving them a way to stand out from their competition. Digital menus are easy to manage for both managers/staff and customers. Managers can change the menu with just a click of a button and customers are able to make food and drink pairings easily due to great visuals. Overall, utilizing eMenus to its full advantage will increase revenue for restaurants and create a better experience for customers.

Hotel property management systems or PMS manage all aspects of hotel business operations, including the delivery of superior guest experiences. PMS started in hotels to replace the paperwork aspect with is time consuming. Since PMS has evolved beyond that. You can now use it to check in and check out, request housekeeping services, storing guest data, a more effective hotel distribution method, etc.

Thank you very much for sharing this insightful article on Hotel Property Management Systems (PMS's). It is indeed a very good thing that today's hotel PMS technology has evolved well beyond the front desk as the hotel's PMS is a critical business operations system that is needed to enable hoteliers to deliver amazing guest experiences. The advantage/feature that stood out to me the most about the modernized PMS's is its effective hotel distribution since these systems increase room occupancy and ADR through real-time rate and availability management across distribution channels, thus boosting sales through direct booking channels on brand website.

Highlights: -Reach Market Segments Globally -The GDS can help hotel managers uncover new market segments to promote their products. -More revenue -Growth opportunities -more agents are realizing that this is the best way to easily connect with hotel properties from around the world. -Instant updates -The agents have access to live rates and availability, and they can easily book rooms for their clients. -Grow The Lucrative Corporate Segment -GDS is an important mix of larger properties' distribution channels. -Saves time and will lead to greater exposure

This article talks about the advantages of hospitality companies involving in Global Distribution Systems (GDS). One of the obvious advantages is that the GDS will be able to help hospitality companies reach their market segments globally, which will lead to more revenue and growth opportunities. The GDS also gives travel agents instant updates, as they will have access to live rates and availabilities. As so, it will increase satisfaction of their clients. Furthermore, the GDS will help travel agencies and travelers save time, as the GDS tends to "bundle everything together." The GDS will likely be more useful for non-seasonal travelers, as booking everything a la carte might be a hassle for them.

In this article, the difference between CRS and GDS in the hotel industry. These two systems may be similar but cater to different business and different markets.

This article talks about the differences between CRS and GDS, their similarities, and how they both help hotels gain exposure. GDS help inform travel agencies and other organizations about travel arrangements like hotel room availability and flight schedules and prices whereas CRS is designed specifically for the hospitality to manage room availability and rates. According to the article, although these systems are both helpful, it seems more valuable to have both, as CRS in combination. With GDS will help to promote establishments to a greater market through various booking platforms.

This is a very interesting article. It discusses the journey of Genesys, a global cloud leader as they join forces with Indian Hotel Company Limited in digital transformation. Genesys Mullticloud CXTM is an omnichannel solution. It helps companies provide a consistent customer experience across all channels. It can access real-time customer data from any channel and connect with customers on any channel through automation.