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Restaurant Theft - 0 views

www.lpinnovations.com/...126-restaurant_theft hospitality software technology
shared by markh283 on 18 Oct 17 - No Cached
  • Restaurant theft continues to be one of the larger contributors to a restaurant or food service location's overall loss. According to the National Restaurant Association, approximately 4% of food cost is due to theft.
  • Drive-thru employee steals over $100,000 from registers" "Deli manager voids daily receipts and pockets over $340 in a single day" "Restaurant Manager arrested after stealing $4,300 from restaurant"
  • Our restaurant solutions include various services that can help you to prevent, detect, investigate and resolve issues involving theft and potential loss.
  • markh283 on 18 Oct 17
     
    This article describes many of the theft problems within the restaurant industry. It has several links to give specific details of employee theft. Also, the article describes several IT solutions to this problem. For example, it offers an audit program that can be used to flag transactions that might involve fraud. Also, it has a link to a data and POS analysis section that will aid in theft detection and prevention. By having such a system, the potential for employees to commit theft should be reduced because of the increased possibility of getting caught.
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5 New Technology Trends In The Restaurant Industry - Restaurant Den - 0 views

restaurantden.com/nds-in-the-restaurant-industry technology trends restaurant industry emenu hospitality mobile trending
shared by leahesper on 10 Oct 19 - No Cached
  • The hospitality and food service business is a major player in the economy.
  • Technology trends are a funny thing. We as consumers embrace them on one level but might question them on another
  • Restaurants however have been one trade to employ a range of technologies and have embraced these as a vehicle for delivering what the customer wants; fast, quality service and excellent choices.
  • ...7 more annotations...
  • robotic bartender
  • Memories fail on even the most experienced wait staff when under pressure. Eliminates human error on handwritten order pads. Happy staff can equate to happy diners.
  • The extremely popular trend of having an iPad or similar table menu and ordering systems on restaurant tables not only frees up your staff, but can act as a sales person and marketing team all rolled into one.
  • With the ability to mix and deliver your Cocktails and drinks on tabletop the idea is to augment the actual bartender, not replace.
  • The smart phone and mobile devices have become invaluable to the restaurant trade.
  • Having large LCD screens showing your range of cuisine provides electronically, an ability to change pricing, menu items and wine lists daily.
  • The thing about any new technologies, regardless of industry, is that they evolve so quickly. The next biggest trend is sometimes already superseded, we just don’t know it yet.
  • leahesper on 10 Oct 19
     
    This is a very interesting articles about the technology trends we are seeing in the restaurant industry such as the emenu or the robotic bartender. This article discusses the pro's and con's of these specific technological trends and also discusses how the evolution of technology is a great thing for the industry! It makes you wonder... what's next?
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Branded Strategic Hospitality Created by NYC Restaurant Owners to Connect Technology an... - 0 views

www.prnewswire.com/...he-time-of-tech-301086799.html
shared by blevi022 on 12 Jul 20 - No Cached
  • New York City restaurant owners join forces to create a platform, Branded Strategic Hospitality "Branded" to capitalize on the opportunities to invest and partner with early and growth-stage Hospitality Technology companies
  • The COVID crisis has accelerated the "Time of Tech" for the Hospitality Industry, and the Branded team believes that deploying additional capital as well as making new investments is the right course of action for this investment and advisory platform
  • Branded, a hospitality technology investment & advisory platform (https://www.brandedstrategic.com), has positioned itself to continue to be at the intersection of technology and capital
  • ...6 more annotations...
  • This is particularly important and timely as the hospitality industry has been forced to quickly adopt and embrace technology to survive the "new normal". The global pandemic has only increased the significance and importance of hospitality-centric technology companies for the industry and has put a spotlight on Branded's investment thesis that the hospitality industry must embrace
  • Branded believes that continuing to identify, vet and make new investments as well as deploy additional capital to several of its current Partner Companies is the right course of action for this investment and advisory platform
  • When the restaurant shutdown was embraced by most states, Branded's off-premise and mobile/touchless HI-Tech Partner Companies immediately demonstrated an ability and desire to be allies to the industry.
  • Branded team is in a unique position to "test before they invest" and deploy capital in companies after successful in-store trials. The team is able to offer real insights to on the most pressing and important problems, challenges and opportunities that restaurant owners face
  • We've found that our boots on the ground experience and our ability to use our network of restaurants to test and vet emerging technology has proven to be beneficial in not only accelerating the growth of our partner companies, but also making smarter strategic capital introductions,
  • In terms of the Coronavirus crisis, it has challenged the industry in ways that we have never seen before, and technology is more important than ever. The adoption of HI-Tech will be crucial for restaurants to continue to earn revenue in a socially distancing society."
  • blevi022 on 12 Jul 20
     
    This articles discussed a synergistic partnership for technology investment by New York City restaurant owners. This is intended to encourage investment in technology in ways attuned to the needs of avidly Actual restaurants in practical ways.
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HandheldWireless_POSRest.pdf - 0 views

diigo.com/0i0bdc
shared by marble_bird on 09 Jul 20 - No Cached
  • As surprising as it may seem, handheld ordering systems have been around for over 20 years.
  • Handheld wireless POS systems are a portable version of a POS system which is defined as the time and place in which a transaction is made. Point of sale computer systems include: cash registers, optical scanners, magnetic card readers, and special terminals.
  • hose minutes equate to greater table turnover and more profits. It is these benefits which lead to cost savings and return on investment for the purchase of a handheld POS system.
  • ...22 more annotations...
  • the largest problem and reason that every restaurant doesn’t im plement a handheld POS system is cost. Even though the costs are starting to come down, it is still a pricey investment especially for smaller restaurants.
  • This market provides a large opportunity for the handheld wireless POS system in today’s customer satisfaction driven industry, especially since the once costly systems are finally poised to make the transition from niche product to mainstream acceptance
  • These benefits lead to cost savings and return on investment for the pur chase of a handheld POS system. Customers are the reasons restaurants are in business, and the time saved by using a handheld device, rather than waiting in line to place an order on a traditional POS system that averages over four min utes per order, can be used to better serve the guests.
  • Handhelds can also ensure accuracy by prompting servers with cooking temperatures and salad dressing choices and also offering up-selling suggestions.
  • One option for the handheld devices is a portable receipt printer that can allow servers to print out checks instantly without waiting in line at the POS station. Customers can also pay immediately if the handheld POS systems also offer credit card payment capability with a swipe area built into the unit.
  • This tech nology can also be used to inform a server when an item has been 86’d (no lon ger available) enabling the customer to make another selection immediately rather than finding out minutes later having the guest be even more disap pointed.
  • a key advantage to what handheld POS system a restaurant purchases will be what ports it has to hook up bar-code readers, cash drawers, voice-over IP capability, printers, fingerprint recognition and other emerging technologies
  • Some handhelds can even be used for back office inventory control before the restaurant opens by de-coupling software applications onto the interface (On Technology, 2004). Other benefits will be handheld systems that are easy to upgrade and service.
  • While many of the drawbacks and problems are only perceived or occur only in early models, some are still around today and just emerging.
  • Handheld wireless Point of Sale (POS) systems are a portable version of a POS system, which is defined as the time and place in which a transaction is made. Point of sale computer systems include cash registers, optical scanners, magnetic card readers, and special terminals.
  • Restaurants need to budget for installation costs, training costs, printing materials, system supplies, electricity, power protec tion devices, software upgrades, modifications and the costs of supporting the systems/improvements (Scavone, 2003). These costs add up quickly.
  • Also, needing complex and error-prone configuration actions, like configuring security settings, is another security drawback
  • RevPASH, or revenue per available seat-hour, is the mathematical way to see the value of purchasing a handheld wireless POS system.
  • Although restaurant problems such as reservation issues cannot be solved with easier more efficient POS systems, such issues of duration management can.
  • operators could realize a 9% increase in revenue if managers “cut dining time from one hour to 55 minutes, without making customers feel rushed.”
  • If the cause of a restaurant’s long table time and low turnover is due to the time it takes servers to get the order from the guest to the kitchen and also the time is takes a guest to close out a check, then implementing handhelds would be a way to shorten the length of those times.
  • Unfortunately, going handheld doesn’t solve all problems, and the kitchen overcooked a guest’s filet mignon. Mike handles the situation by apologizing and notifying the manager on his handheld wireless POS system.
  • use the same handheld device during the day but load it up as an inventory device and complete her inventory and or dering in 1/3 the amount of time, thanks to the same radio frequency identifica tion technology that lets the hostesses and servers know who is in the restaurant.
  • When a customer signs up for a customer appreciation card, all of their preferences are stored in the cus tomer database
  • These marketing attempts have helped bring in more business.
  • The menu is also more effective because data mining was used to determine what items bring in the most revenue, what items have the highest margin, and what less popular items are most popular with customers who bring in a large amount of business.
  • This market provides a large opportunity for the handheld wireless POS sys tem in today’s customer satisfaction driven industry, especially since the once costly systems are finally poised to make the transition from niche product to mainstream acceptance
  • marble_bird on 09 Jul 20
     
    The article provides a brief history of POS technology in the hospitality industry and studies the pros and cons of its applications in the restaurant industry. The study, published in 2004, focuses primarily on handheld POS devices that allow consumers to place orders and order checks independent of serving staff. The article finds that handheld POS systems have potential in this market to bring additional profits and increased customer satisfaction and loyalty.
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The Top 5 Restaurant Theft Tactics & How to Counter Them | NetSuite - 0 views

www.netsuite.com/...ft-tactics-how-to-counter-them
shared by hankunli on 23 Jul 20 - No Cached
  • It’s one thing to report lackluster restaurant sales because of a slow economy or missed marketing opportunities. It’s another entirely to realize the people you’ve hired to work for you have been skimming off the top and stealing from the register.
  • Every year in the restaurant industry, employee theft accounts for $3 to $6 billion of missing income for high-volume restaurants across the country.
  • the first step in reducing or limiting employee theft is identifying what kind of theft is taking place in your restaurant.
  • ...4 more annotations...
  • The most effective place to start is with your employee onboarding and training practices.
  • When employees first join your company, you have an excellent opportunity to set your expectations around employee theft and make clear that it’s not acceptable behavior.
  • Unfortunately, preventative strategies will only lower employee theft; they won’t eliminate it. That’s where your third and final strategy comes into play: regular reporting and monitoring of your point-of-sale (POS) system and any integratedthird-party systems, like guest loyalty and engagement software.
  • At one point or another, any staff member could give in to the desire to make more money by committing employee theft. That’s why your restaurant leadership team needs to look out for these behaviors and put policies and practices in place that make it as difficult as possible to steal from the restaurant, thereby removing the opportunity from staff members who are tempted.
  • hankunli on 23 Jul 20
     
    Employee theft is a frequent issue in restaurants nowadays. Ways to deal with this kind of issue include identifying the kinds of theft, identify employee theft prevention strategies, and invest in modern reporting technologies. The first step was to identify the kinds of theft and to know what has actually happened, including voiding cash checks, excessive loyalty card use, bogus dine-and-dash, etc. Next is to identify prevention strategies like telling employees in advance that theft is not acceptable. Finally, business owners need an advanced reporting system that can generate reports routinely and identify the possible employee thefts.
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E-Commerce Booms While Hospitality, Restaurants Suffer Amid Covid-19 Concerns | Grit Da... - 0 views

gritdaily.com/-suffer-amid-covid-19-concerns
shared by jenelleforbes on 01 Jun 20 - No Cached
  • E-Commerce Booms While Hospitality, Restaurants Suffer Amid Covid-19 Concerns
  • e-commerce sector may see an added boost over the next few months as people avoid in-door shopping to practice social distancing during the Covid-19 outbreak.
  • 31% of consumers said they were increasing their online shopping in surveys conducted March 13-15 and 16-17, 42% said the same March 20-22, a 35% increase.
  • ...2 more annotations...
  • The substantial uptick in online shopping, while only one data point, matters all the more because the US is reporting thousands of more cases each day. That means areas that were not affected during one survey may be affected during the following survey three days later. It is reasonable to expect that trends currently affecting four out of 10 consumers will spread as additional states join the 23 that have already shut down non-essential businesses.
  • Unsurprisingly, the Covid-19 crisis is proving especially challenging for restaurants, the tourism and hospitality industry, and brick-and-mortars. A whopping 80% of consumers said in the latest survey that they are scaling down their restaurant visits, a 25% increase from the previous survey. Sixty-two percent are avoiding travel for business, and 42% are cutting back on in-store shopping for inessential items.
  • jenelleforbes on 01 Jun 20
     
    It is no surprise that in a time of a pandemic like Covid-19 the hospitality industry and restaurants are having a difficult time due to social distancing and e-commerce would be doing great. Media and marketing service firm Engine did a survey of 1000 people online and 31% of the people indicated the they were going to increase shopping online then just 7 days later that number went to 42% which was a 35% increase. 80% of people indicated that they would be cutting back on going to restaurants and 62% would not travel for business.E commerce will definitely be here to stay.
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Can You Use Your POS To Help Eliminate Restaurant Fraud? - Total Food Service - 0 views

totalfood.com/elp-eliminate-restaurant-fraud
shared by jackyreis on 06 Jul 20 - No Cached
  • Can You Use Your POS To Help Eliminate Restaurant Fraud?
  • Fraud comes up a lot in the restaurant industry. It’s with good reason. In a business where margins are always tight, customers literally walk in and out, fraud continues to be a constant concern.
  • But did you know your POS has other features to help in your efforts to keep transactions safe and your business secure? Scammers are a crafty lot.
  • ...14 more annotations...
  • Auto-grat scams
  • Automatic tip calculation is a genuine convenience for large parties and those who have difficulty determining appropriate gratuities.
  • Your POS has the ability to determine which tables qualify for an automatic gratuity, so management can easily see which large parties in your dining room will be targeted. If you see cash left after a table has already paid a bill, you may want to intervene and remind the guest that gratuity was already covered, and additional cash should only be left if they intended to do so.
  • Coupon scams
  • Discounts are a fantastic marketing tool. But they’re only good if the customer is aware of the deal.
  • Thankfully, your POS system can ensure all active coupons loaded into the system, and that they’re applied directly to an order, rather than after a cash transaction is complete.
  • Voided transactions
  • Except there are no guests behind those transactions – just wads of unaccounted cash. In a slow restaurant bar, this would never fly. But in a thumping nightclub with high ticket table service bills throughout the facility, a “mere” $500 discrepancy is a drop in the bucket for management, and an easy target for scammers looking to pad their own pockets. Even worse? Serving up complimentary drinks for cash transactions and pocketing the money but adding a tip to the jar as a cover-up.
  • The “Wagon Wheel”
  • In this scenario, a waiter transfers an item like a soda from one check to another prior to closing the tab when a guest pays in cash
  • Then, the next time a guest orders that soda, the server starts the ticket on that tab and continue to transfer the soda while they pockets the cash. Sometimes known as the “revolving soda,” this frequently happens with items like beverages where the server or bartender is preparing their own.
  • To avoid this, restaurant owner’s can monitor activity and behaviors such as low sales of server-controlled items like drinks, compare bartender performance over the same shift, or set restrictions requiring a manager to authorize any transfers.
  • The list goes on. But, thanks to loss prevention features built into modern POS systems, hospitality managers now have the ability to get ahead of scams being run.
  • By leveraging algorithms to identify patterns and suspicious transactions, such as increases in coupon redemption or notably low cash totals, and help you bore down to the source of the problems, before they get out of hand.
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Restaurant Menu Software 'eMenu' Ready to Wave Goodbye to Traditional Paper Menus | Res... - 0 views

www.restaurantnews.com/bye-to-traditional-paper-menus restaurant menu software
shared by obena010 on 28 Jun 20 - No Cached
  • which is the modernized restaurant menu software that incorporates advanced features to offer a great dining experience. No more delays in ordering with the latest interactive restaurant menu technology.
  • “Restaurants using the eMenu system have experienced an increase in customer satisfaction and loyalty, customer spending, and restaurant revenue by at least 10%”, according to the latest studies.
  • “The eMenu system is a simple, easy to use, modern digital touch screen computer or iPad with the restaurant’s menu on it. This wireless restaurant ordering system
  • ...3 more annotations...
  • It is a fully customizable interactive menu with actual photos of the dishes displayed on a networked LCD screen located on each table or bar to offer customers a full range of ordering and interactive entertainment services.
  • With this modernized restaurant menu system, a customers waiting time will be minimized and waiter efficiency will increase.
  • which has proven to increase the revenue by at least 10%.
  • obena010 on 28 Jun 20
     
    Shows the advantages of using an eMenu.
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NYC Based eMenu Drives Restaurant Profits With iPad Menu Solution - Total Food Service - 0 views

totalfood.com/rofits-with-ipad-menu-solution
shared by yvenisem on 12 Oct 20 - No Cached
  • The NYC based company makes the archaic experience of using traditional paper menus a thing of the
    • yvenisem
      yvenisem on 12 Oct 20
       
      definitely is starting to feel archaic in the 21st century
  • Patrons are given iPad menus and are still ordering through the server.
    • yvenisem
      yvenisem on 12 Oct 20
       
      Don't kow how this will still be able to work with COVID
  • restaurants can easily customize their menu to their own specifications and can make updates with a click of a button
    • yvenisem
      yvenisem on 12 Oct 20
       
      They can use this to modify restaurants according to their set audience, which can also serve to maximize revenue
  • ...7 more annotations...
  • Among the more popular features of eMenu is the software’s ability to have multiple language options.
    • yvenisem
      yvenisem on 12 Oct 20
       
      Amazing feature that could be very beneficial for places like Florida where there are a lot of different languages being spoken
  • People eat with their eyes
    • yvenisem
      yvenisem on 12 Oct 20
       
      Many restaurants definitely lack a visual element. It's one thing to describe what is in the meal and another to see it and fantasize about eating it.
  • The fact that a steakhouse that is operating over 100 years decided just three years ago to work with eMenu speaks for itself
    • yvenisem
      yvenisem on 12 Oct 20
       
      Does seem very impressive. Good that people are moving with the times in order to stay relevant, no matter their success
  • No one will order another entree, but our eMenu strength is to entice people to order an appetizer, cocktail, side dish or dessert.
    • yvenisem
      yvenisem on 12 Oct 20
       
      The power of seeing food, I'll bet!
  • People with certain dietary restrictions can easily click a button and see options that are available for them.
    • yvenisem
      yvenisem on 12 Oct 20
       
      One of the best features in my opinon, especially since I'm eat more plant-based foods
  • A restaurant can use eMenu to feature and promote private rooms, catering packages, special events such as sports games, bands and more.
    • yvenisem
      yvenisem on 12 Oct 20
       
      Great for people to view while they are waiting for their food
  • Also, we offer a 3 month trial so restaurants can see results prior to making any long term commitment
    • yvenisem
      yvenisem on 12 Oct 20
       
      Very smart business move
  • yvenisem on 12 Oct 20
     
    This article is about a company named eMenue International that offers a revolutionary way of allowing customers to order their food. Instead of the traditional paper menues, guests would be given iPads where they could view pictures and videos of the food that is available to order. This visual element was added in on the premise that people are more enticed by visual elements rather than descriptions of the meal. This technology was adopted by one of NYC's oldest steakhouses agter 100 years, which bodes very well for the business since checks increas by up to 9% after a couple of months. Some of the most valuable aspects of this new method of ordering is the ability for someone to view menue items in the native tongue, widening the range of customers restaurants can receive, increasing profits. Another thing to note is that this menue allows people to click on a tab that caters to their specific dietary needs. In terms of marketing, this could be great since it also offers the ability to showcase the different amenities in the restaurant whther that means meeting space or event packages.
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How restaurants are using Facebook Messenger to boost traffic - 0 views

www.nrn.com/...cebook-messenger-boost-traffic restaurants facebook proximity marketing
shared by esuarezrijsdijk on 04 Oct 20 - No Cached
  • The Culver City, Calif.-based social media marketing company leverages Facebook Messenger as a modern direct marketing tool.
  • Misfit doesn’t cast a wide net. It targets Facebook users who are most likely to become repeat customers for a restaurant.
  • In the case of 5 Napkin Burger, an upscale full-service restaurant in New York City, Misfit ran a Facebook ad promoting a 2-for-1 burger special. Misfit aimed its advertising at people within proximity to one of the brand’s four Manhattan restaurants.
  • ...3 more annotations...
  • The 5 Napkin Messenger campaign, which occurred in early 2019, resulted in 77 in-store redemptions. Five Napkin also gained 2,500 new Messenger and email subscribers from the campaign.
  • Once diners and restaurants are connected through Messenger, Linkletter said restaurants can continue to market to customers acquired through the initial promotion.
  • Once a diner clicks on the first promotional link, the restaurant never has to “spend a dollar on them again,” he said.
  • esuarezrijsdijk on 04 Oct 20
     
    This article describes Misfit Media's interesting variation on the proximity marketing concept by leveraging Facebook Messenger to target likely customers. The firm has obtained impressive and cost-effective results for clients with techniques that combine advertising, promo redemptions and the collection of customer e-mails, all through a widely-used external app. Repeat business has also seen dramatic benefits.
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How Technology is Changing the Restaurant Industry - 0 views

www.jolt.com/...hangin-the-restuarant-industry Technology Hotel business hospitality Software Restaurant
shared by wenjieyang on 28 Oct 21 - No Cached
  • Restaurants that quickly pivoted to online ordering, drive-throughs, and carry out food were able to maintain steady business. Mobile ordering technology also reduces wait time for customers, making fast food even faster.
  • Online reviews have changed the restaurant landscape forever by giving an immense amount of  control to consumers.
  • In a world where any bad experience can turn away potential visitors, restaurants must step up their service, cleanliness, and food quality.
    • wenjieyang
      wenjieyang on 28 Oct 21
       
      I agree. The restaurant I work at now takes customer reviews very seriously. Employee bonuses are related to customer reviews.
  • ...4 more annotations...
  • it removes another touch point and both simplifies and speeds up the buying process.
  • Three of the biggest ways technology helps restaurants is with their digital food safety, employee performance, and team accountability.
  • digital food safety helps restaurants be compliant and serve hot fresh food.  
  • BOH digital software also helps restaurant owners ensure orders are accurate, service is friendly, and all employees are trained with the tools they need to succeed.
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Out of Line: How Restaurant Operators Can Utilize The Cloud To Maximize Performance | H... - 0 views

hospitalitytech.com/ize-cloud-maximize-performance
shared by priscillamuniz on 26 Jun 23 - No Cached
  • 71% say the ability to integrate with other systems is driving their POS purchase decisions, according to HT’s2 2023 POS Software Trends Report.So, when restaurant operators go looking for ways to innovate, they’re inevitably met with a need to throw out all the current capital investments to get to the needed improvements - a proposition that results in difficult ROIs.  On top of these impossible economics, the upgrade process is incredibly time-consuming and massively expensive. Updating such a massive and integral part of the business can take years, multiple decision makers and tens of thousands of dollars per store. 
  • Switching to cloud-based technology used on legacy hardware can be an incredibly smart option for restaurant owners who want to improve business operations without long delays and costly hardware overhauls. The restaurant point-of-sale (POS) system, using access to cloud-based data and seamless software updating, can bring important innovations to operators without the wait and expense.
  • priscillamuniz on 26 Jun 23
     
    This article discusses the aging restaurant (POS) systems which are quickly becoming a blocker to new initiatives. However this is where cloud based software comes into play by maximizing performance. It brings innovations to restaurant operators without the wait and expense. The older (POS) system are not so innovative. The upgrade process is very expensive and time consuming. The cloud based system integration can enhance overall efficiency leading to improved guest service and higher profitability.
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The 9 Most Important Types of Restaurant Technology and Hardware (2023) | Toast POS - 0 views

pos.toasttab.com/...types-of-restaurant-technology
shared by kellym64 on 06 Jul 23 - No Cached
  • Touchscreen Point of Sale TerminalsOrder and Pay at the TableHandheld Point of Sale SystemsContactless PaymentsSelf-Order KiosksKitchen Display ScreensPrinters for RestaurantCash DrawerIntegrated Online Ordering Solutions
    • kellym64
      kellym64 on 06 Jul 23
       
      Types of restaurants technologies to look for
  • Modern point of sale (POS) technologies, like touchscreen terminals, exist to increase efficiency
    • kellym64
      kellym64 on 06 Jul 23
       
      The common way now when people pay, they would use this system and way.
  • Toast Mobile Order & Pay™ gives your guests the ability to order and pay for their meal from the convenience and safety of their own device.
    • kellym64
      kellym64 on 06 Jul 23
       
      Personally, I have not seen this form a payment many times probably once. I did like it but the wifi was a bit spotty so it made it hard to pay and I ended up asking the waiter to check to see if it went through because it was processing so long.
  • ...4 more annotations...
  • Beyond these operational improvements, handheld POS devices let your employees create a better guest experience. How? Because instead of trying to remember orders or running back and forth to a terminal, they can spend more time engaging with guests.
    • kellym64
      kellym64 on 06 Jul 23
       
      Handheld devices, especially at restaurants I feel are more useful. You can have every customer check their order once you placed them all to ensure you did not miss anything or feel like you may have added something twice.
  • During COVID-19, 34% of guests said that contactless / mobile payment availability is now extremely important to their dining experiences.
  • They allow restaurants to meet diners' expectations with a top-notch digital experience and easy-to-use interfaces. They also give guests more control over the ordering process, making it easier for them to review the menu and customize their orders.
  • The restaurant kitchen can be a hectic place, so, depending on your restaurant’s needs, printed tickets might not be your best option.
    • kellym64
      kellym64 on 06 Jul 23
       
      I personally have not used a kitchen device but I have used a paper device and I prefer paper. If the restaurants wifi goes down or is slow then this effects the process of making and delivering the food to the customer.
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Toast Enhances Mobile Order and Pay Solutions | Hospitality Technology - 0 views

hospitalitytech.com/mobile-order-and-pay-solutions POS
shared by jmeji095 on 27 Jun 22 - No Cached
  • Toast Mobile Dining Solutions, guests at full service restaurants no longer have to wait on servers to add to their order or checkout, and guests at quick service restaurants can now skip the line to order their meal. restaurants of any size or concept may be able to increase sales and tips, collect valuable data on each transaction to build guest loyalty, and navigate the labor shortage with a more efficient service model.
  • he integrated solution is paying off for the employee experience as well. â€śWith Mobile Order & Pay, our tips more than doubled. I split the tips between all the employees…there are dishwashers that are now making $35 an hour,” said Danny Rosa, Manager, New England Lobster Market & Eatery.
  • oast is at the forefront of innovative guest-facing restaurant technology, whether it be the Toast Go® handheld point-of-sale, digital menus or mobile ordering powered by QR codes. Today’s updates create value and flexibility for all restaurants, regardless of format.
  • jmeji095 on 27 Jun 22
     
    With many POS systems updating, some companies need to upgrade the POS system to speed the customer process for their restaurants. Toast created a mobile dining solution where customers are allowed to order their food and process payments right from their mobile device. With added features, there is more possibility for restaurant owners to build guest loyalty and increase employee wages.
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How tech helps restaurants prep for the future | National Restaurant Association - 0 views

restaurant.org/...estaurants-prep-for-the-future
shared by mmdmd99999 on 22 Jun 22 - No Cached
  • customers can pay using their mobile phones and other electronic devices, using apps like Apple Pay or Google Wallet.
  • Restaurants have had to rethink the way they do business, implementing tactics to reach customers off-premises, and create a pandemic-safe dining experience, all of which can be facilitated by advanced restaurant technology.
  • Digital systems allow for mobile and online ordering from anywhere. Customers can create an order, reserve a table and pay for the service from mobile apps and devices
  • ...6 more annotations...
  • QR codes on digital menu boards
  • pay using their mobile phone, using such apps as Apple Pay or Google Wallet.
  • Cloud-based platforms streamline a variety of tasks, including food ordering, digital menus, drive-thru operations, and kitchen management.
  • Digital POS systems make it easy for restaurants to manage a waitlist and tables. Customers can receive texts when their table is ready and place their orders while waiting.
  • POS devices and kiosks with ultraviolet light to kill or inactivate 99% of microorganisms.
  • Cloud-based tip processing lets employees receive credit-card tips on a prepaid card, reducing cash handling.
  • mmdmd99999 on 22 Jun 22
     
    Cloud based technology applications in restaurants. Online ordering, mobile pay, digital menus, and inventory.
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3 technology trends that will shape how restaurants function in 2022 - 1 views

www.nrn.com/...-how-restaurants-function-2022 technology trends
shared by dvieg001 on 26 May 22 - No Cached
  • Between labor shortages, supply-chain disruptions, and rising inflation, it’s a wonder the industry survived the past 12 months at all
  • 7% of respondents either somewhat or strongly agreed that adopting new technology over the last two years has been critical for the survival of their business.
  • Contactless will be the set standard
  • ...7 more annotations...
  • COVID accelerated digital adoption in hospitality.
  • More and more of the business of running a restaurant — from ordering to payment — has been put in the hands of the customer.
  • Unique loyalty programs to give guests reasons to return
  • Restaurants that have implemented a pay-at-the-table solution have the capability of integrating loyalty and reward programs directly into the checkout process.
  • A lot of the traditional touchpoints in the dining experience have been transformed thanks to the widespread adoption of QR code digital menus, self-ordering, and self-payment options accessed via smartphones.
  • Human servers will never be fully replaced by technology, nor would many diners ever want them to be. The human element is still a key part of the experience for many restaurant-goers.
  • A cold, fully contactless experience isn’t what guests are craving. They want more convenience and control, certainly, but also more connection.
  • dvieg001 on 26 May 22
     
    This article explains how the restaurant business has adapted new technologies to overcome changes that came after COVID-19. The usage of these technologies allow the restaurants to minimize the contact points during the experience while also giving the option to the patrons to customize their experience as they want. It also talks about how technology is not a replacement for server or bartenders because the human contact is still part of the hospitality business
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How your POS system will help your restaurant survive omicron - 0 views

www.nrn.com/...our-restaurant-survive-omicron pos system restaurant technology hospitality software mobile
shared by kbroo026 on 30 Jan 22 - No Cached
  • a way to stave off people quitting, reduce stress, AND increase pay for employees — while improving the dining experience for customers
  • One answer lies in the POS system. A smarter, more responsive, up-to-date POS system that can not only bring additional revenues to your establishment but also keep your employees happy — whether they take orders over the phone or provide table service. Let’s take a look.
  • the tipping situation at QSR/fast-casual restaurants is all over the map.
  • ...12 more annotations...
  • some restaurants in this category still do not accept tips. Tipping at restaurants in this category is now the norm and a must.
  • Automated buttons with tip suggestions are the way to go, and can increase tip amounts by upwards of 50%.
  • Adjust tip errors as they occur.
  • newer options such as online ordering require more work on the part of the customer but they allow you to run your restaurant more efficiently even if short-staffed and put less stress on your employees. Less stressed employees mean happier employees and ideally less turnover.
  • Offer cash discounting.
  • By not having to pay processing fees, a business owner can instead reinvest the funds back into the business and its employees.
  • Make sure your POS is responsive and has backup options.
  • Aside from the obvious marketing and branding benefits, when people carry a balance on a gift card, they are aware of it and they know that they need to spend it. Customers might be using a gift card because they received it as a gift (obviously), but loyal customers might just buy gift cards for convenience and keep adding a balance to it for themselves.
  • your POS system is the key to better paid, less frustrated employees who are happier—and stick around.
  • While higher tips and less stress about the restaurant’s processes and IT might not be the only factors that keep a worker from quitting, every little bit helps.
  • Don't be afraid to ask more of your processor, and if they aren’t willing to work with you to improve your operations,
  • then it’s time to re-evaluate your relationship with them.
  • kbroo026 on 30 Jan 22
     
    This article from the CEO of PayBright discusses the many ways that restaurants can make their POS better at serving its employees. Options such as pre-calculated tip suggestions, flexible ordering options, cash discounts, and gift card management are all ways that more (tip) money can flow into servers' pockets. An intelligently managed POS can lead to happier (and retained) employees and a more efficient operation.
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Green and Eco-Friendly Hotel Amenities - 0 views

www.cntraveler.com/...n-eco-friendly-hotel-amenities
shared by laura kaczkowski on 21 Sep 12 - No Cached
  • Mayakoba, Riviera Maya
  • uses no motorized vehicles throughout the entire property. Instead, guests can ride electric golf carts, bicycles, or electric boats on more than nine miles of canals.
  • Palmer House Hilton in Chicago
  • ...18 more annotations...
  • rooftop garden last summer to provide fresh herbs and vegetables to the hotel’s Lockwood restaurant.
  • “barefoot beekeeping” system, which is a chemical-free, low-impact, sustainable and natural approach to producing honey.
  • the greenhouses El Dorado Royale Resort in Rivera Maya, Mexico hope to produce 211,699 pounds of fresh produce this year
  • can tour the 100,000-square-foot growing space
  • plans his menu around greenhouse ingredient
  • oga Ranch in Napa Valley
  • the sheep make ideal groundskeepers because they are only 24 inches tall at full size, so they can’t reach tree branches or trellised grapes.
  • their manure helps fertilize the soil,
  • Habana Outpost, where diners can ride a bicycle that powers the eatery’s blender
  • If they hop on the hotel’s exercise bike and generate up 100 watt hours of energy, they’ll earn a free meal
  • and is part of the hotel’s larger commitment to eco-friendliness, which includes a CO2-neutral building, solar panels, and groundwater-based heating and cooling systems.
  • 2010, the resort has been collecting its compostable food products for the Upper Valley Disposal and Recycling Program, which then processes and shares the rich compost with area vineyards, farms, and resorts
  • At the Treehotel in Sweden, rooms are constructed without harming the forest, plus they have eco outdoor wood floors and use green hydroelectric power.
  • restaurant lights are powered by wind and solar energy; the staff provide glass flasks instead of bottled water;
  • The Hawaii Island Retreat on the Big Island’s north coast produces its own electricity through solar cells in photovoltaic panels on the roof of the property’s energy building.
  • Lake Nicaragua's Jicaro Island Ecolodge is operated by 2010 World Savers Award winner Cayuga Sustainable Hospitality
  • All of the wood used for construction or furniture came from trees downed by Hurricane Felix, which hit Nicaragua in 2007, and most of the wastewater is recycled to irrigate the trees and plants.
  • guests are given oxo-biodegradable bottles to use during their stay;
  • laura kaczkowski on 21 Sep 12
     
    In the article, "Green and Eco-Friendly Hotel Amenities" it talks about how many different hotels are doing their part and keeping the planet green. The first place that the article talks about is the Mayakoba, Riviera Maya, it uses no motorized vehicles instead the guests can use electric golf carts or electric boats to ride around on the nine miles of canal. "Each resort also has an onsite biologist to lead educational boat tours through the lagoons." At the Palmer House Hilton in Chicago they built a rooftop garden to provide fresh vegetables and herbs for the hotel's restaurant, they are also considering making space to put several beehives, this will lead to a natural approach of producing honey. One of the most interesting and easy ways to stay green was at the Calistoga Ranch in Napa Valley; they have sheep that eat the grass replacing all lawnmowers and on top on that, their manure helps fertilize the soil. It's a win, win solution! In New York they have a restaurant called Habana Outpost and you really have to work for your food, literally. At this restaurant you have ride a bike that powers the eatery blender and if they generate up to 100 watts of energy, they will earn a free meal, such an amazing and creative idea! This "is part of the hotel's larger commitment to eco-friendliness, which includes a CO2-neutral building, solar panels, and groundwater-based heating and cooling systems." At Jicaro Island lodge in Nicaragua, they used all of they wood from trees that were knocked down in Hurricane Felix and they also use a good majority of their wastewater that is recycled to irrigate the trees and plants. Before reading this article, I never knew that so many hotels were doing their part at staying green and I'm surprised by all the new and unique ways that they have come up with, it gives me hope for the future!
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iPad-based Restaurant POS System Saves Money And Frazzled Nerves [Video] | Cult of Mac - 0 views

www.cultofmac.com/...oney-and-frazzled-nerves-video hospitality restaurant pos system iPad iPod
shared by Xuan Huang on 28 Feb 13 - No Cached
  • iPad and iPod touch point of sale system.
  • go with an iOS restaurant system from Albuquerque-based POSLavu.
  • the system cost about $7,000 – significantly less than the average $20,000 price tag of traditional systems
  • ...2 more annotations...
  • Wait staff use the iPod touch devices to take orders from diners that are immediately wirelessly transferred to the kitch staff.
  • The only downside is that new customers sometimes make the mistake of assuming that waitstaff entering orders are actually texting their friends.
  • Xuan Huang on 28 Feb 13
     
    This article is about a new technology POS system intergrated with iPad and iPod touch using in the restaurant, Brooklyn Taphouse. The two videos below presents how this system works. This new-tech device does show certain advantages such as saving money - costing about $7000 comapred with $20,000 of traditional system; getting away of paper work and mass in the kitchen; service delivery much faster,etc. However, a shortcoming chould be that new customers may ssume the servers entering orders but accually they texing their freinds. In a word, it is not a bad idea for a restaurant, especially for large-scale to import this technology since iPad and iPod is in the fashion for most of people.
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Have You Seen Their eMenu's? - 1 views

kickstart1.hubpages.com/...Have-You-Seen-There-Menus pos e-menu technology restaurant
shared by Panpan Xie on 19 Feb 13 - No Cached
  • Customers are also able to order directly from the digital menu, reducing waiters to little more than human FAQs. These tables
  • Let’s look at the top five reasons why the next menu you see for your favorite restaurant could be an iPad.
  • Panpan Xie on 19 Feb 13
     
    Many restaurants have taken step to use improved POS software. A London restaurant use interactive touch tables with digital tablecloth and e-menus. This device has a lot of functions. Customers can order the food by themselves instead of waiting for the waiters. During the time of waiting for food, customers are allowed to see the food preparation. After finish the food, customers are also separate the check by themselves. Besides, ipads are also a popular pos system to attract customers. They have the similar function with digital table cloth. The author thinks that in the next five years, this e-menu trend will grow rapidly. And the author listed five reasons. First, customers can entice by interactive suggestions and well designed screen. Second, this system is easily to share with friends. Third, restaurants can sell more wine and beer because ipads' suggestions. Fourth, customers are more likely to order food in a well presented recipe. Fifth, entertainment function will give guests impressive experience.
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