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6 Elements Obsolete in the Hospitality Industry - 2 views

www.infor.com/...te-in-the-hospitality-industry Disruptive Innovations; Expectations; technology hospitality Software
shared by ldeur001 on 30 Aug 21 - No Cached
nashalsiddiqi liked it
  • Guest expectations has always been the focus of industry leaders in hospitality and food service. Today, the hospitality consumer is tech savvy to an historically unprecedented degree.
  • Through mobile options for their guests, leading hotel chains including Marriott and IHG are making the traditional front desk line-up unnecessary.
  • The guest experience of going directly to the room without having to line up to check in and to check out in the same way becomes a given as the old paradigm disappears.
  • ...11 more annotations...
  • An important trend that’s driving the industry is guest empowerment to manage the order process themselves in their own time without necessary staff intervention.
  • Mobile ordering plays a significant role in this area. So does the growing presence of kiosk technology
  • UberEats, Door Dash, GrubHub
  • here are some negative effects of these models as well, with some third-party apps taking a debilitating chunk of the profits in exchange for their services.
  • Allowing customization of menu items is a part of the increasing emphasis on personalization of the hospitality industry overall.
  • accurate reporting that allows organizations to manage menus based on the trends of what guests want and apply changes across all locations simultaneously.
  • it is becoming more and more important for organizations to remove the barriers for visitors to make payments according to their native preferences, particularly as cash payments continue to be rivaled by digital payments globally.
  • walled garden of information that was disconnected from the whole
  • With the increasing prominence of cloud technology, mobile applications, IoT, and a myriad of other technologies whereby data is collected and managed, that earlier model is fading out.
  • Creating an accessible, visible, and open environment that more easily connects to strategy is the clearer road to staying competitive.
  • Emerging technology and the culture developing around it continues to drive the evolving expectations of guests.
  • ldeur001 on 30 Aug 21
     
    Hospitality consumers are only getting more and more tech savvy, therefore, businesses must meet their patrons' standards and expectations when it comes to preferences, efficiency, convenience and speed. Examples we experience daily are mobile ordering at a restaurant, online/kiosk check in at a hotel, food delivery apps and more.
  • dnune013 on 30 Aug 21
     
    Being able to customize to the consumer and their needs is a game changer and with data analytics available today this is becoming more of a reality and could soon be a consumer expectation as we want content and experiences that are relevant to us.
  • nashalsiddiqi on 31 Aug 21
     
    The more technology is evolving into the world of business the more human interaction is less needed. parallelly, customer expectations keeps getting higher every year. some consumers tend to look for more personalized service, this is very difficult to provide through technology solely, till now at least, human interaction is essential to keep up with guests expectations.
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Innovation Challenges in Hospitality - 0 views

hospitalityinsights.ehl.edu/tion-challenges-in-hospitality innovation hospitality hotel green Tech solution EHL
shared by nashalsiddiqi on 31 Aug 21 - No Cached
  • The biggest development in recent years has been that of big data. While it seems that every company in today’s marketplace owns customer data, it’s only those who do something with it that gain a competitive edge.
  • Voice search is transforming the booking process, making it increasingly easy and convenient for customers to search for their next stay, without having to type a single word.
  • One such way is in providing a deeper level of personalization within the booking process.
  • ...4 more annotations...
  • it’s no longer about simply providing a guest with a room, but providing them with a seamless experience
  • Another growing trend is the use of technology to enhance the guests’ stay. Modern guests are increasingly looking for high-tech experiences, and many are willing to forego traditional amenities to get them
  • the industry has had a dramatic environmental impact, from construction processes to energy and water consumption
  • keep in mind that sustainability goes beyond environmental management. To truly support long-term sustainable development, companies need to think beyond water and energy-saving methods and consider their impact on economic progress and social development – promoting health and well-being, gender equality, stimulating entrepreneurship and supporting local communities.
  • nashalsiddiqi on 31 Aug 21
     
    The Article disscuss the challenges in innovation in hotels, this include different aspects and argues that the industry is a bit late adapting and untilizing technologies compared to other industries. it gives example of the booking services of an airline and a hotel. which clearly gives strong indication that the clients in the market now days tend to look for a more personalized services which can be offered through the hotel booking system. another aspect of the article covers the side of sustainability, that is not limited to saving water or energy level but on a wider aspect also.
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Hotel Technology Trends: 14 Upcoming Innovations for 2021 - 0 views

www.revfine.com/hotel-technology
shared by tsmit216 on 16 Jan 20 - No Cached
  • Self-service automation intends to place the decision-making process in the hands of the guests as opposed to hotel staff. This directly follows trends which have been witnessed across multiple sectors.
  • 3. Facial Recognition TechnologyMany consumers are just beginning to become accustomed to facial recognition technology; particularly in relation to smartphone security. Still, it is important to mention that these very same methods represent another important facet of modern hotel technology. There are several benefits which facial recognition applications are able to provide for hotel management:Enhanced levels of security and privacyOnly authorised personnel will be allowed to enter specific areasThis method can be used in conjunction with electronic payments as another form of verification
  • 4. Robots
  • ...12 more annotations...
  • In fact, one hotel in Japan is already fully staffed by these mechanical marvels. However, robots will more likely be used to supplicate human interaction as opposed to replace it altogether.
  • 7. ChatbotsChatbots and similar online widgets are now commonplace when visiting countless websites. In the same respect, they are beginning to revolutionise hotel technology and its associated amenities. These clever devices are set to offer guests a host of options. Some of those which are the most applicable within the hospitality industry include:Hyper-personalised search criteria and resultsA streamlined method for confirming a reservationAn excellent way to build brand recognition and loyalty.Marketing relevant products and services to the end userA final point to mention is that modern chatbots offer a language-agnostic edge. As they can detect and respond to numerous dialects, previous international barriers have been removed from the equation. This will lead to higher booking rates and an impressive return on investment (ROI).
  • Virtual Reality (VR)VR plays another important role; primarily in illustrating the amenities, services and rooms that a hotel has to offer. Virtual hotel tours/ 360 videos are a perfect example of this immersive trend. In fact, many professionals believe that this type of hotel technology is set to become compulsory in the not-so-distant future. The good news is that it is a cost-effective solution and virtual reality can be easily deployed within most scenarios.
  • There is no doubt that cutting-edge hotel technology is here to stay.
  • crucial
  • utili
  • sing robots for luggage transportation, security, room service and restaurant waiting.
  • attract additional sales
  • educe friction
  • r
  • pre-set the amenities
  • competitive edge
  • julianaparada on 16 Jan 20
     
    This article is about the 11 upcoming innovations for this new year. Some of the innovations are already being used, like Service Automation, Facial Recognition Technology, Alexa voices, etc. But, this article explains how "There is no doubt that cutting-edge hotel technology is here to stay". A really cool innovation that caught my attention is robots. In Japan, there are hotels already fully staffed by mechanical marvels. As stated in the article "they will be used to supplicate human interaction as opposed to replace it altogether".
  • tsmit216 on 24 Aug 21
     
    Some of the trends that are happening now in the hotel industry. The rate of change in technology is generally accelerating, which is worth noting. So things that change this year, could become obsolete in just a few years. Staying on top of these changes will be mission critical for those in the industry.
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How the Internet of Things (IoT) can Benefit the Travel Industry - 2 views

www.revfine.com/rnet-of-things-travel-industry
shared by isabelladlp on 27 Aug 21 - No Cached
  • While it technically includes absolutely everything that is connected to the internet, the term is more typically used to refer to everyday physical devices, appliances and other ‘things’ that have been fitted with internet connectivity
  • This effectively turns them into ‘smart’ objects, capable of ‘talking to’ or interacting with one another
  • the Internet of Things can enable further automation, more personalisation, and a greater customer experience.
  • ...10 more annotations...
  • 1. Personal Control
  • to enable a greater degree of personalisation within hotels, and on flights, and this is primarily provided by enabling customers to control more appliances or services through a centralised device
  • 2. Seamless Travel
  • In hotels, the check-in process can be made seamless, with hotels sending electronic key cards to guests’ phones which, when used, automatically check them in without them ever having to stop at the front desk
  • 3. Smart Energy Saving
  • Sensors automatically detect the levels of natural light in the room, reducing the power of light bulbs in the process, meaning less energy is wasted and high powered lighting is only used when light levels are low enough.
  • 4. Location Information
  • The IoT can also be used to gather accurate data about the number of people using specific hotel facilities at different times, so that staffing levels can be optimised.
  • 5. Maintenance & Repairs
  • Away from hotels, the Internet of Things can also be deployed to allow airlines to fuel aeroplanes more efficiently, or replace parts at the right time, striking the ideal balance between gaining maximum value and maintaining safety.
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How hotels are using technology to boost traveller confidence during COVID times | Decc... - 0 views

www.deccanherald.com/...during-covid-times-951095.html hotels technology
shared by teallemejia on 28 Aug 21 - No Cached
  • hotels are incorporating a combination of cutting-edge technologies to improve customer confidence and mitigate losses
  • Technology features originally intended as novelties are becoming necessities during times when some people are wary of even stepping outside their homes.
  • the hotels associated with his group have tweaked the regular processes and activities to ensure that least human contact is required.
  • ...4 more annotations...
  • while digital check-in & check-out is already a new normal, the company has also introduced technologies such as e-newspapers or magazines for the visitors.
  • From replacing tangible restaurant menus and paper in-room compendiums with scannable QR codes to contactless hotel check-in capabilities, almost every aspect of the hospitality experience can now be accessed through the push of a button on your mobile devices
  • tech tools are being deployed to provide remote access to front-desk, concierge and customer-service functions through chatbots or live-chats with on-property staff
  • The experts said virtual TV control systems are replacing traditional hotel TV remotes which are known to be an infection contamination risk.
  • teallemejia on 28 Aug 21
     
    The hospitality industry struggled to survive during covid, and they are still fighting by incorporating technology to improve traveler's confidence during this pandemic and still managing to make a profit for the company. They are using technologies to keep both guests and employees safe during this time. Technology features that used to be a bonus are now becoming a necessity in the hotel industry. As the hotel industry adopts to these changes, this is likely to be the new norm instead of eventually reverting to the old normal. This goes past digital check-in and check-out. New technologies are being used like e-newspapers or magazines for guests to use instead of picking one up in the lobby. This includes contactless payments, scannable QR codes for the restaurant menus and chatbots or live-chats with the on-property staff. These new technological advancements can allow a guest to completely skip the front desk and most human interactions all together if they chose to.
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What is Network Redundancy and Why Does It Matter? - 0 views

www.vxchnge.com/...network-redundancy-explained redundancy hospitality Innovations; technology
shared by ldeur001 on 26 May 20 - No Cached
  • The underlying concept of redundant networks is simple. Without any backup systems in place, all it takes is one point of failure in a network to disrupt or bring down an entire system. Network redundancy is the process of adding additional instances of network devices and lines of communication to help ensure network availability and decrease the risk of failure along the critical data path.
  • All valuable data should be backed up regularly, preferably in another location. A good data center location strategy maps out the best places to replicate and store data so it can be easily accessed in the event that other redundant systems fail and the main network goes down. By using more than one data center, companies can ensure that even if some disaster occurs, they will be able to carry on with minimal disruption.
  • Colocation data centers regularly conduct tests to assess the integrity of their backup systems and redundant networks. They can test different connections by physically disconnecting hardware to make sure failover occurs as anticipated. If things do not go as planned during testing, data center managers then create an after-action report that lists the items they need to fix as a result of the testing. They also create a procedure to follow for both automatic and manual flip over. 
  • ...8 more annotations...
  • For many companies, their networks are the primary point of contact for delivering products and services to their customers.
  • A network outage, then, whether it's caused by equipment failure, an unexpected cyberattack, or some form of human error, can be devastating for a business. Every moment of system downtime translates into very real financial losses in the form of lost revenue, diminished brand reputation, and missed opportunities.
  • Network redundancy is the process of adding additional instances of network devices and lines of communication to help ensure network availability and decrease the risk of failure along the critical data path.
  • Without any backup systems in place, all it takes is one point of failure in a network to disrupt or bring down an entire system. Redundancy in networks helps to eliminate single points of failure to ensure better network stability and uptime in the face of events that would otherwise take the network offline.
  • fault-tolerant redundant system provides full hardware redundancy, mirroring applications across two or more identical systems that run in tandem.
  • Ideal for any operations in which any amount of downtime is unacceptable
  • A software-based redundant system, high availability uses clusters of servers that monitor one another and have failover protocols in place.
  • there is a brief loss of service while the backup servers boot up applications.
  • anonymous on 26 May 20
     
    Network redundancy is the process of adding network devices and other instances of communication lines to help ensure network availability and reduce the risk of failures on critical data paths. One of the first steps in the network redundancy plan is to create a network strategy that reviews the existing infrastructure. A high-quality hosted data center should have an extensive backup system to ensure that it is always available. All valuable data should be backed up regularly, preferably in another location. By using multiple data centers, companies can ensure that even if certain disasters occur, they will be able to proceed with minimal losses. In addition, a well-maintained UPS system ensures that the server can be switched from power to backup generator power without losing any data or applications.
  • ldeur001 on 06 Sep 21
     
    A network outage whether it is due to a cyber attack or simple human error can be devastating to a company. It makes them look very bad, damaging their reputation, and can cost the business millions of dollars. Network Redundancy can help ensure network availability and decrease the risk of failure. There are 2 forms of redundancy. Fault Tolerance where there is a mirrored backup system that takes over with no loss of service, and High Availability where the backup servers take over and restart applications that were running on the failed server.
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The ineluctable middlemen | The Economist - 0 views

www.economist.com/...the-ineluctable-middlemen
shared by sdavi111 on 06 Sep 21 - No Cached
  • By contrast, other bits of the travel business that depend on the airlines—such as aircraft-makers, travel agents, airports,
  • and maintenance firms—have done very nicely.
  • caterers
  • ...12 more annotations...
  • a fancy name for computerised-reservations
  • services.
  • Most flights booked through a physical or online travel agent go through a GDS, which charges the airline a fee of about $12 per round trip, passing a few dollars of that to the travel agent.
  • he loss of direct commission from airlines made travel agents more beholden to the GDSs, which not only slip them a share of fees but also provide their back-office computing
  • Despite airlines’ efforts to make travellers bypass agents and come to their own websites, less than half of flights are booked this way.
  • In recent years the main hope for restoring airline profitability has been ancillaries: all those extra charges for meals, checked bags, less-cramped seats and the like.
  • “new distribution capability”
  • One of its main elements will be a common technical standard for direct-connect services
  • t would be hugely expensive for any new entrant to replicate the existing GDSs’ heavy spending on technology: the need for such investment makes flight distribution a business that naturally tends towards an oligopoly, he reckons.
  • two of America’s big carriers have taken GDSs to court over the tactics they use to
  • maintain their hold over travel agents.
  • Both sides can claim to be the consumer’s champion. The airlines argue that the cost of the middlemen adds to the price of tickets (though the superficial evidence suggests that it is airline shareholders who suffer). They say they want to reform the distribution system to offer flyers a wider choice and a more individually tailored service. The GDSs argue that they provide travellers, through their agents, with impartial comparisons of all available flights, allowing them to get the best value.
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Normal 2.0: how a tech-first response is shaping the travel & hospitality sector | Hote... - 2 views

www.hotelbusiness.com/-the-travel-hospitality-sector response travel technology solution
shared by dlevine4195 on 29 Aug 21 - No Cached
  • launch of the iPhone in 2007. While that’s not a hospitality-specific development, it changed everything about the way people want to travel.
  • billions of people could make restaurant reservations from their pockets. They could leave their room and have an interactive map through a new city, with the ability to keep in touch with their family and coordinate with friends.
  • it’s incredibly advantageous for hoteliers and travel professionals to keep abreast of the technological advancements that will set higher standards for the new hospitality normal.
  • ...11 more annotations...
  • , virtual ID verifications can be built into booking platforms, integrated apps can grant access to digital room keys and enhanced biometric technologies have the power to supplement (or eventually replace) the traditionally awful pre-flight screening process.
  • many travel and hospitality professionals are investing in VR-based marketing to spike interest in their offerings.
  • VR tours are being offered all around the world to spike interest in sights and tourist destinations, making people want to see the sights for themselves
  • VR marketing will soon emerge as the smartest strategy for connecting with consumers; high-budget commercial spend and other digital marketing tactics will be rendered obsolete when any prospective traveler could put on a headset and instantly be transported to the shore of a beach.
  • hoteliers and vacation destination economies invested in virtual reality offerings to extend their experiences beyond the travel restrictions, offering travelers a temporary at-home substitute.
  • It will diminish both consumer wait times and consumer-staff interactions, allowing professionals to reserve their time and focus for more complex guest and traveler needs.
  • investments into biotech need to be paired with cybersecurity and infrastructure that protects a guest’s identit
  • Today, guests and travelers understand quality in terms of fast response times, consistency across channels, and intuitive, self-directed use.
  • eople show a preference to manage smaller tasks on their own; a study by Zebra Global Hospitality showed 70% of guests preferred a smartphone check-in for efficiency and speed.
  • Airline safety once meant extensive processes at TSA, but consumers and professionals are quickly coming to trust the powers of biotechnology, changing the way we think about screening.
  • looking for that service in different ways—on their phones, at their fingertips, and behind the scenes.
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Digital Transformation Sweeps Over Restaurant Industry | QSR magazine - 1 views

www.qsrmagazine.com/...weeps-over-restaurant-industry restaurant transformation Tech solution
shared by xrive007 on 02 Sep 21 - No Cached
  • quick-service restaurant industry is highly adept at embracing rapid change and innovation.
  • From ordering apps to kiosks, loyalty programs and artificial intelligence, quick-serves today are harnessing technology to meet evolving consumer preferences for improved speed and ease of check-out.
  • the online ordering business grew 23 percent in the U.S. last year. 
  • ...16 more annotations...
  • many leading quick-service restaurants are embracing digital transformation to capture greater market share.
  • 39 percent of quick-serve guests placed their meal orders using a smartphone app.
  • Even though these add-ons increased the price of the selections, customers appreciated the ability to create items that were uniquely their own.
  • important trend in quick service is connected commerce
  • Connected commerce leverages the latest technology to bring added value to the consumer and the merchant alike.
  • mobile application enabling customized food selections.
  • 28 percent used a kiosk and 27 percent used a tablet to place their order.
  • Many quick-serves are introducing self-service ordering kiosks to allow customers to control their own ordering experience instore
  • 31 percent
  • have used a kiosk
  • 54 percent
  • expect to use a kiosk within the next year.
  • kiosks in general have a higher margin than counter orders, delivering an average lift of 15–30 percent per check.
  • leveraging of customer data and analytics to lower the cost of customer acquisition.
  • Quick-serves today are increasingly focusing on the opportunities presented by digital transformation.
  • Many are embracing technologies that enhance the quality of the customer dining experience, delivering more of what consumers are clamoring for
  • xrive007 on 02 Sep 21
     
    Connected commerce is helping the quick service restaurants. It is meeting more and more of the customers wants.
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Transforming Disruption Into Opportunity: Post COVID-19 Hotel Customer Experience | Hos... - 1 views

hospitalitytech.com/d-19-hotel-customer-experience disruptive innovations hospitality hotel business Tech travel technology
shared by nbrac002 on 25 Aug 21 - No Cached
  • With airline travel down by a staggering 90+ percent between mid-March and now (compared to last year), and hotel occupancy rates hovering in the low-single digits, global travel industry experts forecast a $2.1 trillion dollar loss for 2020, and a slow recovery that could take years.
  • oday’s new “norm” for user experience is the singular result of a worldwide health crisis that has already driven each and every travel and hospitality company into swift and decisive action,
  • and will require thoughtful and meaningful investments in digital technologies to improve the customer experience.
  • ...11 more annotations...
  • Hotels are looking for innovative ways to communicate with customers, meet unprecedented demand on call centers, or have contact center staff work from home.
  • Going forward, all guests – not just loyalty reward members – will likely use a mobile device for reservations, check in and get room keys, bypassing the front desk altogether.
  • Hotel entrances may include thermal scanning at the entrance, and guest rooms and conference facilities will be sanitized between uses. Connected room technologies would allow guests to control the lights, temperature, curtains, television, entertainment and more in the room with their own smart device or contactless gesture control.
  • A profusion of devices and wearables, equipped with geographic mobility technologies, that track and provide data anytime, on any device.
  • More pervasive use of digital labor to augment human staff or automation
  • interpret and execute more than just transactional, process-driven actions.
  • Predictive analytics
  • monetize big data
  • Enabling technology support will be critical for these operational changes. Hotels will need to constantly track customer feedback and social media response and manage inevitable setbacks and negative reviews with tweaks to their customer experience strategy.
  • personal safety as well as customer data
  • Travel and hospitality companies that manage the impacts of this crisis unambiguously and compassionately will generate increased value for their organizations and ultimately emerge even stronger than before.
  • nbrac002 on 25 Aug 21
     
    With the impact that COVID-19 has had on the travel and hospitality industry, companies have had to turn to digital innovations to improve customer experience and regain trust. Innovations such as digital temperature checkpoints, connected room technologies, and digital labor can increase safety and allow hotels to operate during a crisis in a way that still provides the upmost customer experience. Those who capitalize on these innovations in a timely manner, and who manage the impact of COVID- 19 compassionately, may increase both their customer confidence and their value as an organization.
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Mӧvenpick Hotels and Resorts implements Oracle's Opera cloud | Hotel Management - 1 views

www.hotelmanagement.net/...implement-oracle-s-opera-cloud Hotels Cloud Opera Movenpick
shared by nashalsiddiqi on 31 Aug 21 - No Cached
  • cloud optimizes synergies in distribution, marketing, guest recognition and operations
  • The hotel company plans to have all its properties using Opera cloud by 2018.
  • Turning to a cloud-based property management solution has enabled its IT departments to focus on innovation instead of maintaining decentralized setups
  • ...3 more annotations...
  • We needed a cost-effective, low-upkeep system that is lightweight enough to provide the same responsiveness to island resorts in Asia, as it does to city hotels in Europe for example
  • “We also wanted a solution that could provide enhanced guest recognition. Our company’s vision is to create Natural Enjoyment for our guests and partners around the world. In Opera cloud, we found a system that ultimately benefits our guests—through recognition and improved operations.”
  • provide critical business intelligence insights to marketing and revenue management teams that drive decision making from the center and at property level.
  • nashalsiddiqi on 31 Aug 21
     
    The article discuss Movenpick moving to cloud integrated property management system, and discusses the advantages Movenpick will gain taking this step, focusing mainly on the advantage of having a centralized customer recognition system that will enable the hotel to provide the guests with a better personalized services as guests will be directly recognized through one centralized system that is integrated through out all Movenpick properties. also this will help the group to make sure that each property goals are aligned with the mother group goals by enhancing the decision making process.
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The Travel and Hospitality Industry Is Being Disrupted, Again | Inc.com - 3 views

www.inc.com/...-is-being-disrupted-again.html travel hospitality industry being inc
shared by sdavi111 on 25 Aug 21 - No Cached
  • ravel an
  • Gladly gathers all travel information about an individual no matter if it comes from email, text, etc., allowing customer service agents to instantly know exactly what the customer is calling about, whether it's because they've had a flight cancellation or are responding to a text they've received. "Gladly makes you a person rather than a number," says Bonny Simi, President of JTV. "We started with a proof of concept and we did an investment and now we're doing a full-scale implementation."
  • sdavi111 on 25 Aug 21
     
    Travel and Technology go hand in hand and so big corporations are teaming up with startups to make technology front and center to the consumers travel experience
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PCI What? | Column | Hospitality Magazine (HT) - 1 views

hospitalitytech.com/pci-what
shared by nashalsiddiqi on 31 Aug 21 - No Cached
  • I asked politely if the hotel was complaint with PCI Standards. "PC what?" she asked with a friendly smile.
  • PCI DSS, a business or organization should be able to assure its customers that their credit card data, account information and transaction information is safe from hackers or any malicious system intrusion (www.pcicomplianceguide.org). This includes physical copies of consumers' credit card information.
  • Extra attention should be paid to any wireless transactions. Wireless technology is considered the least secure by the PCI Council. Therefore, wireless hospitality applications that carry credit card information such as a wireless point of sale terminal should be evaluated very carefully

Cloud Computing: Travel and Tourism Trends - 0 views

started by lorenismora21 on 01 Sep 21 no follow-up yet
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Hotel Concierge Software. What it is and why your hotel needs it. - 1 views

www.triparound.com/hotel-concierge-software concierge Tech POS software
shared by jblan183 on 02 Nov 21 - No Cached
  • While room booking has been highly modernized, the same can’t be said for the activities and services offered by the hotel.  Experiences such as spa, tours, and excursions play a vital role in the guest’s overall experience. Modern travelers like Millenials want to dive deep into the culture of the location they are visiting and experience it at its fullest. Even a great hotel room and good service are no longer enough.
    • jblan183
      jblan183 on 02 Nov 21
       
      Since most Millennial parents, according to triparound.com, work remotely, they have become more adventurous compared to prior generations, being able to work while they vacation as well as make enough of a living to afford more adventurous excursions over traditional hotel stays at the Marriott International hotels.
  • By having all activity bookings in one organized, online platform concierge teams and hotel staff can enjoy a much better collaboration. All knowledge and bookings are shared through the software.
  • A big part of the concierge’s role is the development of meaningful relationships with the hotel’s guests in order to better understand their needs, enhance their experience, and delight them.Unfortunately, due to inefficient activity booking methods, concierges often lack the time needed to do that. With a hotel concierge software, all activity bookings can be done with a click of a button (literally) , and thus they have more time to come closer to your customers, assess their needs, and emphasize on the personal touch. 
    • jblan183
      jblan183 on 02 Nov 21
       
      As mentioned below by Remy Merckx, Global VP of Digital from the Radisson Hotel Group, technology is "an accelerator to get in touch with the customer," increasing the nymber of potential interactions and improving the personalization capabilities during traditional touchpoints like check-in or at the concierge desk.
  • ...1 more annotation...
  • What is a hotel concierge software?In brief, a hotel concierge software is a digital platform that allows the efficient organization of daily operations, planning, collaboration, and booking of experiences for concierges.In other words, it empowers concierge teams toHave better collaborationReduce downtimeMonitor the performance of your hotel’s experiencesMake bookings without the need for physical presence by the guest
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PMS Software: What Are the Most Important Advantages? - Booking Ninjas - 1 views

www.bookingninjas.com/pms-software pms software advantages booking
shared by anonymous on 02 Nov 21 - No Cached
  • A property management system (PMS) is a software application for the operation of hospitality businesses such as hotels and commercial or residential rental properties
  • PMS systems are customized for the needs of the hospitality industry to further increase ease of operations. Computer record keeping and PMS systems have increased the efficiency of hospitality industries significantly by making it possible to update and consult centralized records from multiple computers and devices.
  • According to Forbes, “Property managers have been using software to assist with managing their properties for years… Artificial Intelligence (AI) apps will just be a natural extension of this wave of adoption… they won’t replace current software solutions, they will compliment them.”
  • anonymous on 02 Nov 21
     
    The article discusses the importance of property management systems software and its most important advantages. It shows how important PMS is to your business financial health and the functions it performs to make you more efficient. The article also connects how Artificial Intelligence are a natural extension and will compliment the PMS software.
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Beyond: What the Metaverse is and How Hotels Can Take Advantage of it | By Simone Puort... - 0 views

www.hospitalitynet.org/...4107339.html Tech virtual reality metaverse Hotel
shared by jblan183 on 08 Nov 21 - No Cached
  • "We," Zuckerberg stated in his keynote, "believe the Metaverse will be the successor to the mobile Internet. We'll be able to feel present, like we're right there with people, no matter how far apart we actually are. We'll be able to express ourselves in new, joyful, completely immersive ways. And that's going to unlock a lot of amazing new experiences. When I send my parents a video of my kids, they'll feel like they're in the moment with us, not peering in through a little window. When you play a game with friends, you'll feel like you're right there together in a different world, not just on your computer by yourself. And when you're in a meeting in the Metaverse, it'll feel like you're right in the room together, making eye contact, having a shared sense of space, and not looking at a grid of faces on a screen. That's what we mean by an embodied internet. Instead of looking at a screen, you're going to be in these experiences."
    • jblan183
      jblan183 on 08 Nov 21
       
      Zuckerberg is currently working on creating a "Metaverse Program," conveniently named Meta, which will connect all users to be a part of it, rather than simply on it.
  • the Metaverse is not only VR and AR, but also Mixed Reality. In a few years, we could be able to join our friends at a concert under the appearance of holograms, and enjoy the experience from our couch while our pals are physically at the gig. "The feeling of presence," as Zuckerberg highlighted, "is the defining quality of the Metaverse."
  • If the Metaverse can be (and will surely be) a goldmine for online microtransactions-centric industries (think of gaming: the console microtransaction market alone generated $2.94 Billion in 2017), on the other hand, VR traveling never really got mainstream, and this is something we all learned during last year's lockdowns.
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  • for our industry, the Metaverse can be (and probably will) be a fully functioning economy. "Individuals and businesses," Managing Partner of EpyllionCo, Matthew Ball, wrote on a series of must-read articles on the topic, "will be able to create, own, invest, sell, and be rewarded for an incredibly wide range of work that produces value that is recognized by others."
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Why Are Hotels Investing In Augmented Reality Technology? | ARPost - 0 views

arpost.co/...g-augmented-reality-technology hotels augmented augmented reality technology hospitality business Tech travel mobile
shared by ecast038 on 10 Nov 21 - No Cached
  • From virtual maps to quirky digital experiences, hoteliers are creating fun and memorable guest experiences using AR. By investing in AR solutions, they hope to exceed the expectations of guests and make their stay unforgettable. Best of all, hoteliers don’t have to commit to expensive and permanent changes when they’re experimenting with AR.
  • Hotels can also use AR to create virtual maps, especially if the place is quite large. They can get information about amenities, prices, maintenance issues, housekeeping schedules, and more.
  • AR can bring marketing collaterals like brochures, catalogs, and magazine spreads to life in new ways.
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  • During the 2012 London Olympic and Paralympic Games, Holiday Inn used AR to create immersive experiences for guests around the hotel. Using a mobile device, guests were able to overlay photos or videos of their favorite athletes into a real-world setting.
  • They used these beacons to send virtual keys to their guests, allowing them to unlock their hotel rooms through their smartphones. All they had to do was tap a button.
  • The best thing about AR is that it is very accessible. Unlike virtual reality, guests won’t have to wear and carry around bulky headsets. Since AR overlays computer-generated elements into real-world settings, guests are able to see the environment around them at all times
  • ecast038 on 10 Nov 21
     
    Although very popular among other industries, augmented reality is still not widely used in the hotel industry. It is accesible and can become a great marketing tool for hotels and get guests to see virtual maps of the hotels, and see additional information such as prices and amenities. A few hotel chains have brought augmented reality into their hotels to help promote Olympic games and have guests share photos about their AR experience.
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How is the Hotel Industry using AI to provide an awesome User Experience? - 0 views

marutitech.com/try-ai-awesome-user-experience Technology Hotel business hospitality AI
shared by wenjieyang on 11 Nov 21 - No Cached
  • Ever since the artificially intelligent system has crept into the hotel industry, the hospitality sector is abuzz with AI’s ability to learn about customers using its data analytics platform that helps hotel staff create a better frame of customers.
  • A dedicated mobile app empowers customers’ stay, giving them the luxury to unlock their room, adjust room temperature, and operate curtains, order drinks and many other things using their smart mobile phone.
  • Hotel guests can use hotel’s special mobile device to interact with chatbots to perform all relevant tasks
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  • Through virtual interactions via mobile app, chatbots can bypass hotel staff and be a service representative just like a human at the other end.
  • From the front desk where AI-powered robotic concierge service stands in the hotel rooms where voice-activated assistants accelerate customer experience, Artificial Intelligence is seen successfully driving hotel industry today. The technology enables personalized concierge services and offers real-time recommendations and easy service requests management.
  • Knowing your customer
  • Thanks to Big Data element powering the Artificial Intelligence required to take care of everything customers would need. Its information classification and management system that helps learn a great deal of customer’s behaviour. AI can then use the wealth of data to address individual needs of customers and offer custom guest service.
  • Intelligent Travel companions
  • AI is working far beyond imagination for hotel systems, a breakthrough we all have been anxiously awaiting.
  • wenjieyang on 11 Nov 21
     
    "How is the Hotel Industry using AI to provide an awesome User Experience?"
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3 Reasons Why Hotels Should Invest in Augmented Reality | Hospitality Technology - 0 views

hospitalitytech.com/hould-invest-augmented-reality
shared by nixalexa on 16 Mar 20 - No Cached
  • By the year 2025, the market size of augmented reality will reach $198 billion, and the hospitality industry is going to be one of the major players that helps AR reach this revenue goal.
  • Starwood, Marriot, and Holiday Inn are already making a difference in the industry by leveraging this technology.
  • Guests can see the virtual layout of the space they are thinking of booking and go on to view other amenities such as the pool, spa, restaurant and gym.
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  • For instance, a guest could point their smartphone in any direction within the hotel and get information on things such as maintenance issues, updates on housekeeping status, directions to the pool or spa, etc.
  • While wearing Google Glass, staff members have the ability to see important guest details: Is this a new or loyal customer? Do they have room preferences? Are they at the hotel for business or pleasure?
  • However, hotels could implement AR in the form of Google Glass to help with this issue.
  • However, did you know that AR technology was invented back in 1957? Obviously, it has taken the world a really long time to adopt and embrace it. But now, the world is ready to use this immersive technology, not just for gaming, but for business purposes too.
    • nixalexa
      nixalexa on 14 Nov 21
       
      The technology business is just growing and getting smarter as the years pass by. It has gotten to the point where most business require technology to run properly and do well, in Hospitality, technology is an investment. When hotels use robots, AIs or ARs they are investing in these devices to help their business and create a better experience for internal and external customers. When hotels or restaurants they need to be careful with certain technologies as robots might make a guest uncomfortable rather than intriguing them if a robot is part of their experience more than an actual person. Which falls into the concept of personal touch when speaking about the guest or customers experience. Like mentioned in the zoom meeting regardless of some individuals being uncomfortable or feeling like computers and robots are going to take over the world, these technologies are becoming the future because of their benefits that might not be given from one person, like a robot speaking over 5 languages (a quality many employees might not have) can help in an industry that is so international like Hospitality and Tourism.
  • Taj Buckley on 16 Mar 20
     
    The hospitality industry by the year 2025 is going to be a major player that could help AR reach its goal as a $198 billion sector. With this AR technology guest would have access to a virtual layout of the property they are booking and even the room they are staying in. With the aid of wearable technology like google glasses guest recognition could give staff important information about a guest checking in like if they are new or loyal customer and the preferences they may or may not have. AR could also be used by the guest on site to get directions within the hotel.
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