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Hospitality Marketing Services | Sabre Hospitality - Tools & Technologies | E-Marketing... - 0 views

  • Sabre Hospitality Solutions has designed essential applications and products that will push your Internet Marketing program to a higher level of performance .
  • Sabre Hospitality Solutions has designed essential applications and products that will push your Internet Marketing program to a higher level of performance
  • Sabre Hospitality Solutions has designed essential applications and products that will push your Internet Marketing program to a higher level of performance.
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  • offer a wide range of cutting-edge and user-friendly Internet Marketing tools that enable direct online sales transactions, track and analyze Website traffic data and conversions, integrate emerging technology, and facilitate cost-effective Customer Relationship Marketing (CRM).
  • The CMT uses a text editor that is similar in functionality to Microsoft Word, allowing a non-programmer to manage and edit content on their Website in real time. Clients are able to edit basic body text and insert interior images throughout their Website, thereby virtually eliminating Website maintenance costs.
  • Sabre Hospitality Solutions provides a full e-commerce solution that enables you to build and manage an E-store that generates significant incremental revenue.
  • Sabre Hospitality Solutions' Interactive Proposal Service (IPS) is a proprietary system that allows a property to respond to RFP's in a highly customized fashion.
  • Our Flash map solution integrates standard interactive components for any set of floor plans.
  • Our behavioral targeting engine serves potential guests content based on how they are navigating through the Website; and profiles their keyword search that has led them to the Website.
  • Sabre Hospitality Solutions developed a proprietary Content Management Tool (CMT) based on the needs of our clients.
  • The CMT is developed in a secure environment and is extremely user friendly, empowering our clients to confidently and efficiently manage copy on their Websites. Sabre Hospitality Solutions designed and developed this application in-house, and the application is used in multiple hospitality Websites.
  • Our E-store solution includes a flexible, easy-to-use product catalog, pre-programmed shopping cart utility, secure checkouts, and automated order management and processing functionality.
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    This article talked about Sabre Hospitality Solution which is the user-friendly e-marketing tool. The Sabre Hospitality Solution will push your internet marketing program to a higher level of performance through the following five essential elements. First, Sabre Hospitality Solutions developed a proprietary Content Management Tool (CMT) based on the needs of the clients. Second, Sabre Hospitality Solutions provides a full e-commerce solution that enables you to build and manage an E-store that generates significant incremental revenue. Third, behavioral targeting engine of Sabre Hospitality Solutions serves potential guests content based on how they are navigating through the Website; and profiles their keyword search that has led them to the Website. Fourth, flash map solution integrates standard interactive components for any set of floor plans. Fifth, Sabre Hospitality Solutions' Interactive Proposal Service (IPS) is a proprietary system that allows a property to respond to RFP's in a highly customized fashion.
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    Sabre Hospitality Solutions has designed applications and products to push the e-marketing program to a higher level. It offers a wide range of e-marketing tools. Sabre Hospitality Solutions developed a proprietary CMT based on the needs of the clients. This friendly empowering the clients and is widely used in multiple hospitality websites. It also provides a full e-commerce solution that enables you to build and manage and e-store that generates significant incremental revenue. In addition, the behavioral targeting engine serves potential guests content and the flash map solution integrates standard interactive components for any set of floor plans. Finally, it is a interactive proposal service. This unique online presentation of your proposal will ensure your product stands apart form other competitors.
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Royal Caribbean Cruises Ltd. and O3b Networks Expand Business Partnership to Provide Gu... - 1 views

  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • O3b Networks has signed a second historic, multi-year deal with Royal Caribbean Cruises Ltd. to provide high-speed satellite-delivered broadband service
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  • "The partnership between O3b Networks and Royal Caribbean Cruises Ltd. continues to expand, and the real winners are the guests and crew aboard the most innovative ships at sea. The alliance is based on a shared mission built on the belief that the Internet should always be within reach - on land and at sea."
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    Royal Caribbean and O3b Networks have again signed a multi-year contract. O3b will once again be providing "high-speed satellite-delivered broadband service" to the Allure of the Seas. The system used is O3bMaritime and Royal Caribbean was one of the first cruise lines to use this system. This system will be on their two largest ships the Oasis and the Allure based in the Caribbean. It is also the only system that is on par with telecommunication standards on land. Soon O3b will deliver more bandwidth on these two ships than on all other cruise ships in the Caribbean. I personally feel internet access really lacks on many of the cruise lines right now and feel Royal Caribbean is taking a step in the right direction with O3b. My family and I like to cruise a lot and have received very spotty internet access around the globe. In today's world many people still have to check up on work while on vacation or keep in contact with family, it only makes sense for cruise lines to start working on faster internet comparable to on land. I read various cruise line message boards and this is a common complaint about slow internet access or virtually none. In the current economy where all the various lines are in competition against one another, this gives Royal Caribbean a leg up in the competition. Additionally, my understanding the only region where satellite internet is unavailable is off the coast of Japan due to government regulations. This system makes sense to have available one day in more regions.
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    I for one am very happy to hear this news. I too have experienced the snail-paced internet "access" on cruise ships. With the high cost per minute and slow speeds, cruisers can't help but feel that they wasted their money. This definitely gives Royal Caribbean an advantage over Carnival, NCL and other large cruise lines. By implementing O3b networks on their two largest and most popular ships, they will reach their target consumer and help spread the word.
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Hilton, Hyatt, Marriot Contribute to First Carbon Accounting Standards for Hospitality ... - 0 views

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    A group of international hotels including Hilton, Hyatt and Marriot is collaborating on a groundbreaking initiative to standardize carbon accounting in the hospitality industry.
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Modern Independent Hotel Websites Drive Results... and Awards - 0 views

  • VIZERGY, a leader in hotel Internet marketing, recently won two Interactive Media Awards (IMA) for website designs, including the highest honor of Best in Class.
  • The awards are a testament to the company's evolving and leading website design principles that factor into all of their clients' websites.
  • VIZERGY's design team adheres to the latest industry design and usability standards, as well as best practices determined by the team's years of award-winning experience. Along with professional images and search engine optimized copy, VIZERGY's client websites include bold calls to action, prominent booking engines, social media integration, layered imagery, shadows and more.
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  • "Our design team is constantly researching and implementing the latest website design and standards. More awards are a testament to their diligence," says Philip Faircloth, VIZERGY's Director of Operations
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    This article is recognizing the performance of a great innovative website model developer Vizergy's; which captures the wonderful images and writings and place them into corporate websites. VIZERGY's is being acknowledge for being the leader in hotel internet marketing and interactive media awards. Nevertheless, VIZERGY received one of the highest acheivements for excellence in website design and development; I personally believe that companies should recognize such accomplishment and let it be know to the hospitality industry that it is very important to dedicate time and perhaps money into website development. A website not only represents the company as a whole but it can be seen worldwide over the internet and therefore should be up to standards and complice with all hospitality industry marketing related.
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hetras and Vectron raise the bar in POS-PMS integration - 0 views

  • hetras, the developer of cloud-based hotel management software, and Vectron, a leading provider of point of sale systems for hospitality and retail, announced today the certified integration of their products. The new seamless interface between the hetras hotel management system and Vectron's POS provides, in addition to the standard features one has come to expect, a host of highly advanced capabilities long desired, but before today never achieved, in a hotel environment. hetras, which targets international hotel chains, and Vectron have natural synergies through their centralized concept. Hotel chains can manage rates, availability, profiles and all other data throughout the group using hetras. With the Vector Commander, a hotel chain can manage every POS transaction and POS terminal across the group and can enforce standardized pricing and configuration in real time.
  • As the hetras and Vectron solutions can be connected via the "cloud", no site visit is required to implement the integration. The project highlights how vital web-based, cloud computing platforms are for forward-thinking hotel businesses in today's globalised business environment. The project involved developers in Germany and Ukraine as well as project managers in UK and The Netherlands working in synch to finalize, certify and roll-out the integration. Cloud infrastructure enables a global and virtual "fast-to-market" development environment.
    • Manali Rabari
       
      The article discusses the integration of the hotel management system and their POS, which are connected through the "cloud" system. This system is used by multiple European hotel chains, and continue to grow. This web based system shows how more hotels are competing in the business arena via cloud system. This integration will a hotel to manage all POS transactions at all terminals to maintain standard pricing in real time. With the use of the cloud system these hotel chains are able to operate at a faster pace and provide current data to it's customers and within the hotel chains themselves.
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    The best of both worlds is described in this article using a cloud computing system, PMS and POS are integrated to a user friendly system that helps manage retail, food and beverage and rooms in one. The system maintains pricing structure thru out a group of hotels in real time.
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    Hotel technology vendors release functionality previously unseen in hotels - enabling better guest service and tighter control hetras, the developer of cloud-based hotel management software, and Vectron, a leading provider of point of sale systems for hospitality and retail, announced today the certified integration of their products. hetras, the developer of cloud-based hotel management software, and Vectron, a leading provider of point of sale systems for hospitality and retail, announced today the certified integration of their products. The new seamless interface between the hetras hotel management system and Vectron's POS provides, in addition to the standard features one has come to expect, a host of highly advanced capabilities long desired, but before today never achieved, in a hotel environment. Some unique features of the interface include: Automatic discounts for loyalty club members at the article level. Front office credit limit detection at the POS with multiple resolution options (e.g. allow charge to room, allow partial charge to room, deny charge to room) Full guest check detail can be sent to PMS enabling detailed folios and statistics in the PMS. POS discounts can be sent to PMS in detail for full tracking of discounts in the PMS or accounting system Extensive handling of house bons (e.g. for hotels staff) between PMS and POS Both charges and payments (e.g. cash or credit card) can be sent from POS to PMS.
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Sabre Launches Eco-Certified Hotel Program, Includes More Than 4,700 Hotels - 1 views

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    The Sabre Eco-Certified Hotel Program builds upon Travelocity's Green Hotel Directory, launched in 2009, and extends the program company-wide to recognize hotels that are certified as sustainable according to the Global Sustainable Tourism Council's guidelines. Travelocity is still the only major online travel company that helps users find green hotels with an eco-friendly tag.The program addresses travelers' growing desire for environmentally responsible accommodations and includes more than 4,700 hotels certified by globally-recognized certification programs. The 4,700+ hotels participating in the program will be clearly distinguished in Sabre's Global Distribution System (GDS) and reflected in other Sabre platforms. Sabre is keenly focused on the economic, social and environmental sustainability of the travel industry and we are committed to providing our customers with products and services that help them promote these same long-term values throughout their businesses." In addition, Sabre's resolve that standards are important for the travel industry directed an industry-leading path for standards with the introduction of carbon calculation and reporting tools for airlines, hotels, and car rental companies.
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Immaculata gets hydrated - 0 views

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    Immaculata University in southeast Pennsylvania has replaced 20 standard water fountains with new "hydration stations." In addition to the regular spout, there is an outflow at the top. The fountains' tap water is supplied by Elkay, an Illinois-based water supply company. Each fountain has the ability to keep track of the number of refills and displays it as the number of water bottles that are NOT going into a landfill as a result. Putting a number to this green initiaive is a great way to get people involved and make them more aware of how much they can contribute by doing simple things like reusing a water bottle. It also encourages students to drink more water instead of sugary sodas and other carbonated beverages. With about half of the students using refillable bottles last year, the university's environmental club plans to hold events and give away refillable bottles to increase the use of these fountains.  I think it is great that you can see the contribution you are making with the tracker on the fountain, as I am all for doing my part to reduce waste headed to landfills. I just wonder how much waste is being produced by replacing the still-working standard fountains. 
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Ridout & Maybee LLP: Canadian Patent Office launches Green Technology Initiative - 0 views

  • Under the proposed new service standards, the Canadian Intellectual Property Office would aim to produce a substantive office action for expedited applications within two months from the receipt of the applicant’s request for expedited examination.
  • In addition to relaxing the requirements for expedited examination for patent applications related to green technology, the Canadian Intellectual Property Office has also indicated that it will be setting new service standards to speed up the prosecution of all patent applications that benefit from expedited examination. 
  • The proposed amendments would relax the requirements for expedited examination for patent applications related to green technology.  Specifically, the proposed amendments would permit patent applications related to green technology to be granted accelerated examination without the payment of an additional fee. 
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    Green initiative has a great value for both economy and environment. Some countries' governments had drafed some regulations supporting this concept of development. Canada is one of the most early contries focusing on thise issues. The Cnadian Intellectual Property Office is mainly responsible for detail jobs related to green technology developing and spreading. They made some standerds toward some primary industries in both demastic and international market. Nowadays, they plan to update their strategies and standards to make these industries more productivity and eco-friendly. All of the agencies or ministries regarding to these issues attmpt to iprove their ability to solve green product problems through a proaction approach. In my opinion, all of these efforts are benefit to sustaianable development of local economy and society.
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Expanding global footprint with accounting software for hotels - 0 views

  • What should hotels look for in their financial management system then?Handling currency complexity
  • Handling multiple languages
  • Handling multiple entities
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  • Supporting multiple charts of accounts
  • Handling multiple calendars
  • Supporting global access
  • Reporting using multiple accounting standards
  • Supporting different levels of corporate reporting
  • Handling tax complexities
  • In the increasingly volatile and regulation-filled business world, the ability to adapt is of utmost importance;
  • During the transition, many hotels might find themselves trying to avoid incurring costs and disruptions by sticking with their existing accounting software.
  • Moreover, different countries have different units of measurements and formats, which need to be reported as well. Hence, it is vital that hotels’ financial management software can handle all of these.
  • Rapid globalisation means that hotels are likely to report in more than one currency. Thus it would be a tremendous help if hotel accounting software can handle multiple currencies.
  • Nonetheless, if businesses do not conduct comprehensive evaluation of their needs and software capabilities, they may well end up paying more than they could save.
  • A hotel chain with various branches in different countries or jurisdictions has the extra workload that entails complexity.
  • a hotel financial management system should be capable of consolidating results from discrete entities for statutory reporting and tax purposes.
  • The rigid approach of a single chart of accounts is especially unsuitable for companies with different lines of businesses, those in joint-venture arrangements or those acquiring businesses in different countries.
  • It is a fact that businesses around the world do not operate on the same fiscal year. To save time from having to recast figures into different calendars, hotels with multinational operations should implement a financial management system that can create local, regional and consolidated reports as needed for management or statutory purposes.
  • For hotels operating in various countries, their accounting software should be able to handle the complexities associated with different tax regulations and help defending tax audits.
  • GAAP, IFRS and local accounting standards require different accounting treatments. Thus, accounting software for hotels should allow different books for recording transactions under these various accounting rules.
  • A multinational hotel’s accounting system should be able to create a consolidated headquarters view as well a consolidated statement of several subsidiaries at an intermediate level.
  • Financial management software that allows web-based access can help hotels avoid incurring costs from installing the system individually at all branches or at branches with limited on-premise support. Having a system that can be installed locally, deployed centrally and accessed globally gives hotels a competitive advantage without compromising security and reliability.
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    Many hotels may want to chance their accounting systems but at the same time are trying to avoid all of the new costs and possible disruptions that come with a new system. By staying with their old systems though it could end up costing them more money in the long run if the system decides to just stop working and then you lose all of your data.
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    Any hospitality organization should look for all of these things when considering a new financial management system. It might end up being more expensive but in the long run will end up saving the company lots of money.
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    This article describes what basic capabilities an accounting software for a hotel who is trying to expand globally should have. As well know, it is very important for a company to be able to adapt to changing times. Hotels are an industry that is constantly facing challenges, especially when trying to expand globally. This article gives some very important tips on what hotels should looks for when putting their financial management system in place. For example, expanding globally means a hotel would have to handle different currencies at one time. This is somewhat of a complex task for a company who is new to the global arena. Hotels should make sure to have a system that would make following different sets of accounting and business rules easier for the company. Another example is hotels should have a system that is able to utilize multiple accounting standards. "GAAP, IFRS and local accounting standards require different accounting treatments", therefore, software for hotels should be able to accommodate these variations.
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    I found this article very interesting as it discusses various aspects that a financial system should have in order to provide the most accurate and timely financial reports and analysis to help hotels to be more efficient and increase profit. According to the article, as all the hotels are evolving and changing at all times and the financial system has to be able to keep up with all the changes. One of the few things a financial management system should be able to do is to handle currency complexity and make sure that the hotel's accounting system can handle multiple currencies. A good financial system should also be able to handle multiple different languages for employees with different language backgrounds and also units of measurements and formats. The system also needs to be able to support multiple charts of accounts. According to Ventana Research 2011, "maintaining multiple charts of accounts may prove to be both simpler in the long run and more productive." Another important aspect of a good financial system it to handle tax complexities for hotels operating in various countries. The accounting software should be able to "handle complexities associated with different tax regulations and help defending tax audits." The last important fact it that the software should web based therefore accessible from anywhere and anytime. I find the last one the most important one as our technology and our PMS are moving into cloud based systems, it is curial that we are moving in the right direction with all of our systems and have them synchronized.
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Hotel Cyber-Security | Past Issues | Past Issues - 0 views

  • Hotel cyber-security is facing increasing scrutiny from federal regulators.
  • last June the Federal Trade Commission sued Wyndham Worldwide hotels after apparently unsophisticated hackers allegedly stole the credit card information of more than 600,000 customers leading to a more than $10.6 million fraud loss
  • The FTC has claimed that Wyndham did not maintain appropriate firewalls, did not configure security software to protect credit card information, did not remedy known security vulnerabilities, and failed to use complex passwords allowing hackers to infiltrate through “brute force” – essentially by guessing the password of the administrator.
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    This article discusses the Federal Trade commission's actions against Wyndham Worldwide Hotels. Unsophisticated hackers breached the hotels system and obtained the credit card records of 600,000 guests, causing the FTC to claim that the hotel group did not maintain proper system security. However, several groups file a Amicus Brief that the FTC is not clear as to what security standards they require. Currently the FTC requirements "will depend on the size and complexity of the business, the nature and scope of its activities, and the sensitivity of the information at issue". This means to many in the industry that company does not know if they are maintain proper security in the eyes of the FTC until they are sued by the FTC. The article goes on to say that a company should "Review your privacy policy immediately to insure it is compliant with the most recent standards and that the data security systems in place are actually consistent with the stated policy".
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Pro and Cons of Web Based Versus Server Based Property Management Systems - 0 views

  • There are pros and cons to each, it depends entirely on your business needs and situation as well as your budget, and which property management system offers your business the best all round solution based on your business requirements.
  • Your business needs should have been determined prior or during the first stages of the system evaluation process. 
  • With Web based hosted solution property management systems now being readily available, reliable and proven, having a server based system with data located on-site may no longer be deemed an advantage.
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  • For both web and server based, if someone has unauthorized access to the property management system then your data/guest data is not secure.
  • There are both server based and web based systems that meet the Payment Card Industry, Data security standards so I can't say one is more secure than the other.  It would however be advisable that the property management system you decide to purchase meets the payment card industry data security standards.
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    This article introduced what are web-based and server-based management system and the pros and cons of each. We can not say which one is better. But a hotel need to consider its specific business requirements and budgets when choosing one. Either one can cause security problem, and security is already not an advantage of server-based management system now. What the hotel should do is to ensure their management system meet the industry data security standards.
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Our E-Waste Problem Is Ridiculous, and Gadget Makers Aren't Helping | WIRED - 1 views

  • Oh sure, many companies have green initiatives. Apple in particular has made notable, documented efforts to reduce its carbon footprint, powering a majority of its retail stores and data centers with renewable energy, developing more efficient packaging design, and designing products that use less power than their predecessors. But if your products are going to be tossed out in a year, none of that is particularly brag-worthy. That’s a tremendous amount of wasted resources.
  • In the past, computers were designed to be relatively easy to disassemble, like HP’s towers and older versions of the Mac Mini. You could swap out dead parts and batteries, add more memory if it got sluggish, even replace a motherboard. But in the mid-2000s, things started to change. Apple introduced the ultra-thin, ultra-light MacBook Air and the industry enthusiastically followed with heaping helpings of devices that, while slim, were very difficult to repair due to the construction compromises required to achieve that svelte profile. Smartphones and tablets followed with an even faster purchasing and chucking cycle.
  • Therefore, the easier it is to disassemble something, the more likely it is to be worth someone’s time to recycle it. And that’s where issues arise
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  • “The big problem the electronics industry is facing as a whole is products are getting lighter and lighter,” iFixit’s Kyle Wiens said. “This is great for consumers but a nightmare for recyclers.” Smaller, lighter products can be tricky to take apart, and yield a lower volume of raw materials.
  • Glue and adhesives are a common hurdle. Products like the iPad and Microsoft Surface achieve a slim form factor by using “a metric duckload of adhesive,” as Wiens once put it, particularly to keep the battery in place. All that glue must be removed before any recyclable material can be melted down. And battery recycling is risky endeavorin the best of circumstances—under the right conditions, a damaged battery can cause a fiery explosion. Tack onto that the need to painstakingly pry a battery from its glue-smeared lodging and you’ve got a delicate task indeed. For items with a lot of glue, like a tablet display, Sims Recycling Solutions heats the glue, then uses suction cups to apply pressure across the glass so it can be removed without cracking. Other things that can make a product more challenging to recycle include the number of screws (particularly non-standard screws), the inclusion of hazardous materials like mercury (which is declining, due to the rising popularity of LEDs instead of bulbs), large amounts of glass, and plastics. Waterproof and tightly sealed products also are more arduous to deal with.
  • As we rush headlong into a world in which we’re disposing of more and more gadgets each year, making them easily recyclable should be a growing priority of device makers. Just as display size, processor speed and energy efficiency are marketing points, so too should recyclability.
  • David Thompson, Panasonic’s head of environmental affairs, says the standardization of screws and plastic resin materials, not thermally setting screws in plastic, and minimizing the use of glue will boost recycling efforts, as will designing products for easier disassembly. Would consumers really decry, or even notice, these changes? Probably not. But such changes could require concessions to slim dimensions and light weight. And for manufacturers, increased standardization may mean fewer distinctions between competing products. Take a plastic smartphone housing: Currently there are hundreds of variations (soft touch, textures, and metallic colors, to name a few). standardization could limit that very marketable variety. Even so, some products are embracing such ideals. Dell won The Institute for Scrap Recycling Industries 2014 Design for Recycling award for the Latitude 10 and XPS 10 tablets and Latitude E7240 notebook. Aside making its products cheap and easy to recycle, Dell has used nearly 8 million pounds of recycled plastic in its desktop and display production. And it is not alone.
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    I found an interesting article about how the big computer companies can recycle the computers. This can solve some of the main problem about the recycling. The article is referring to idea that computers may become bigger size but easier to recycle. In other words we might wanna make a step back in the past, when we was able to just replace one detail from the computer instead of throwing it away.
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FIFA and the environment - FIFA.com - 1 views

    • Jessica Schwec
       
      FIFA has been working progressively on green initiatives. The organization has increasingly focused on environmental management at the World Cup with the upmost attention being paid to the 2018/2022 Word Cups beginning with the bid process.
  • Inspired by Green Goal 2006 and by previous experiences with major international events in South Africa, the South African LOC developed a Green Goal programme for the 2010 FIFA World Cup™.
  • FIFA has encouraged and engaged with Local Organising Committees (LOC) in regard to environmental protection since 2005 when the German LOC launched the Green Goal environmental programme for the 2006 FIFA World Cup™.
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  • Issues such as global warming, environmental conservation and sustainable management are a concern for FIFA, not only in regards to FIFA World Cups™, but also in relation to FIFA as an organisation.
  • The LOC for the FIFA Women’s World Cup Germany 2011™ launched the Green Goal 2011 programme in early 2010, building on the experiences from 2006 to expand the environmental project.
  • In assuring its commitment to the environment in the future, FIFA decided to include environmental protection in future bidding agreements, starting with the bidding process for the FIFA World Cups™ in 2018 and 2022. FIFA requested comprehensive information on the activities planned to avoid, reduce and offset the negative environmental impacts of hosting the FIFA World Cup™.
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    FIFA has paid noticeable attention to the environmental impact of the World Cup since the 2006 World Cup and green management has increased with every World Cup since with the biggest plans already staged for years 2018 and 2022. The Green Goal environmental program has been in effect since 2005 when FIFA partnered with Local Organizing Committees (LOCs) in order to champion green initiatives. This program has been adapted for every World Cup since. The program combines the resources of host cities, governmental departments, local environmentalists and international partners. Now, FIFA is implementing green initiatives into the bidding process for 2018 and 2022 by requesting information pertaining to the reduction and control of negative environmental impacts from bidders prior to making a decision on where to host the World Cup. In my opinion, FIFA has adequately worked towards environmental sustainability over the past ten years and has powerful plans to continue and improve green initiatives going forward. Previously, the indoctrination of the Green Goal program in 2005 laid the foundation for green goals and growth. Each subsequent World Cup has relied on a Green Goal program to set and measure environmental initiatives. Also, FIFA has already begun working on the Green Goal for 2018 and 2022 by requiring potential host destinations to incorporate environmental sustainability into the management structure of the mega-event. Management is required to set measurable objectives in six key areas: water, waste, energy, transportation, procurement and climate change. In addition, potential host destinations are required to plan and explain how they will incorporate stakeholders and the community via an Environmental Advisory Board. All of these aspects must be outlined in the bid submitted for consideration by FIFA and will be weighed heavily during the host location decision process.
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    FIFA's decision to use involved green standards as part of the bidding process for World Cups 2018 and 2022 is ingenious. The rigorous standards and expectations eliminate cities that are unwilling or unable to do the research and prep work required for the environmental concerns associated with such a large and prestigious event. However, these same circumstances caused increased competition between the remaining cities and come with some sort of financial cost. The increased competition between potential host cities and the associated higher costs pertaining to the implementation of green strategies may be seen as negatives to involved commercial/government entities and community conservatives. The following comparison explains how this may be so. Companies often design buildings with minimal closets despite having a large need for storage space. The philosophy behind this is "closets don't make money." On the contrary, entertainments space (i.e. Casinos), larger sales floors (i.e. Car Dealerships) and management offices are all spaces in which money is generate and therefore income is maximized by maximizing the "money-generating space" and minimizing spaces (i.e. closets) that do not do so. Similarly, green initiatives guarantee extra expenses and do not generate a significantly increased income. Some entities may view green initiatives as "closets." In conclusion, FIFA is a powerful force in the green initiative campaign. The organization has worked tirelessly the last 15 years to implement and improve environmental initiatives related to the World Cup. Despite the outside chance that a significant portion of the population will view green initiatives as costly non-necessities, I believe that FIFA's Green Goal program will be a success. It provides an expanding platform for each subsequent Word Cup by requiring environmental initiatives to be implemented at the management level and begin at the earliest point possible: bidding.
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Harbortouch Releases New Bar and Restaurant Point of Sale Solution - 0 views

  • keyword tags for easy item grouping and searching
  • Since HBR is built on the Android platform and features hybrid-cloud architecture, the software adapts easily to both traditional POS workstations and mobile tablet solutions. In addition to the core software, various value-added modules are available such as tableside ordering via tablet, online ordering and online reservations.
  • The software is connected to the cloud for remote reporting and POS management through the company’s powerful Lighthouse portal.
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  • Our free POS program has transformed the entire point-of-sale industry by making high-value POS solutions more affordable and accessible to small and mid-sized businesses.
  • businesses can obtain a best-in-class POS system with no up-front costs, including state-of-the-art hardware, premium software, custom programming, professional installation, onsite training and 24/7 support, all for $49/month.
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    Last year, Harbortouch released a new POS system that had all the features of a standard POS while also adding new features such as an easier search function, online reservations, online ordering, and tableside ordering. The POS system is cloud-based and uses Android as a platform, making it easily adaptable to standard POS systems and tablets. The company also made things easier and more affordable to smaller businesses by having a monthly fee of $49 for these businesses to get the POS system and everything that it includes, such as onsite training, 2/7 support, professional installation and more.
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How Hospitality is Going Green - 1 views

  • Embracing sustainable practices is not a new phenomenon. The concept of sustainability was first mentioned in 1987 on an international platform with the UN-sponsored Brundtland Commission’s unveiling of “Our Common Future,” a movement that has since transgressed the globe.i
  • In 1996, three organizations, the World Travel & Tourism Council, the World Tourism Organization, and the Earth Council converged to create a global environmental certification program for the travel and tourism industry.
  • Of course, it is the right thing to do considering global warming and the focus on preserving the planet
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  • Today more than ever before there is an abundance of products on the market and practices available that take the environment into consideration.
  • From energy saving lightbulbs to low pressure or low flow shower heads. Many hotels buy their own linens and launder in house, reusing those linens that are not dirtied lessoning the use of water,
  • detergent and greenhouse gases.
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    Sustainability in the hospitality industry was introduced back in the late 80's. Ever since then it has been a growing movement, seeking the best and most efficient strategies for hotels and tourism. In 1992, The United Nations Conference on Environmental Development (UNCED) recognized that travel and tourism would be one of the most benefitted by sustainability trends. In 1996 three organizations (World Travel & Tourism Council, World Tourism Organization, and the Earth Council) met to create a global environmental certification program called "Agenda 21". Consequently, Green Globe was created after to set targets and functioning standards based on environmental development. Hotels receiving the "Green Globe" address issues within their hotel that include: * Greenhouse emissions * Energy efficiency * Management of freshwater resources * Ecosystem conservation * Waste water and solid waste management Hospitality is the fastest growing global industry. In 2014 it was stated that it contributes $7 trillion annually to the total world gross domestic product. There is a huge incentive for sustainability due to customers being conscious of the impact their actions have on the planet. Soon green and sustainability will become the standard rather than an option.
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What To Look For in Servers for POS Systems | Modern Restaurant Management | The Busine... - 0 views

  • They need highly-configurable and cost-effective point-of-sale (POS) systems that are secure and reliable.
  • consistency, long server life, and the ability to handle multiple needs simultaneously to drive down costs.
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      3 main characteristics
  • three general application categories: table/hospitality/restaurants; retail (convenience store/grocery/chain); and medical (including dental and veterinary).
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  • POS solutions have begun to provide direct interaction with the customers, for example, tablets for ordering and paying.
  • the back end server remains the backbone of the POS solution.
    • lvela051
       
      Human still needed to manage system.
  • resellers frequently recommend that customers instead obtain their servers from a server expert.
  • Standardization Removes Risks 
    • lvela051
       
      Tip #3
  • Resellers should be looking for servers that are not tied into any particular software or hardware. Look for a vendor that has experience building cost effective servers for all POS applications.
  • Cost Reductions
    • lvela051
       
      Tip #2
  • Rely on a Server Expert
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      Tip #1
  • No one is logging in, there is no active directory, and no need for replication and directory services.
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      Why is works.
  • there is a distinct cost advantage to selecting servers that are approved to run both the desired POS software and a desktop operating system on a server platform.
  • Standardization means providing the fewest number of product views to cover the greatest number of solutions.
  • Threat Management and Security Concerns
  • POS systems are lagging behind in security technology. The reasons are twofold: resellers do not like change and store owners balk at spending money on technology, running as they do on thin margins.
  • trend towards virtualization as a way of providing a higher level of security on back end operations.
  • Another trend that is having a major effect on security is the move to cloud-based, rather than local, infrastructure.
  • Resellers Can Provide What End Users Need
  • Look for platforms that have been field-tested with the top-selling POS software packages, so resellers have access to a variety of computer server building blocks to provide winning end user solutions.
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    The article discusses how POS systems have changed the way establishments do business and also the way to look for the perfect server to host your POS system. This system is used mainly within hospitality industries such as restaurants, retail and even medical office, but what is important to realize is that with the use of POS systems a server is still needed to maintain and operate them. It requires a lot of research and analysis to select the correct server such as looking for servers that are not attached to a particular software and creating standardization to remove the amount of risks that a server encounters. There is a section that does mention that these systems are not prone to security concerns since POS systems are behind in security technology but virtualization is a way to provide better level of security. The main taken from the article, is that although POS systems are become more trendy it requires a lot of planning to incorporate these systems within an establishment. Besides security the main issue is finding the correct server to host this device. I agree with the fact that server should be able to "customizable and configure" to that of the consumer. The main use of the devices is to enhance the experience and create something unique. If every establishment had the same system it would be generic and non-authentic to the establishment.
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Quore is Helping Hotels Deliver Exceptional Pool Experiences - 0 views

  • Quore, a hotel workforce communications platform used by more than 3,900 hotels (including 560 management companies and 80 hotel brands in 29 countries) is helping operators ensure that their pools, hot tubs and spas meet water safety standards by automating the water-testing process within its Pool Readings module.
  • enables hotel engineers to test a pool’s chlorine, pH, alkalinity and calcium levels at least twice daily, as well as water temperature and GPM (gallons per minute) and PSI (pound-force per square inch) flow rates.
  • identify if the pool water is safe for guests’
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  • The Quore Pool Readings module enables anyone in the company with access to Quore – from the owner to the area director – to see our daily pool chemistry,”
  • Quore doesn’t allow someone to back date reports.
  • helps with staff training and provides my team with a good education on pool chemistry.
  • one in five American adults admits to relieving themselves in the pool.
  • Quore Pool Readings module is a standard feature within the Quore platform, and the Recurring app that houses it is also being used by hotels to record boiler, water meter and electric meter readings, making the app an invaluable preventive maintenance tool property wide.
  • Flag tasks to be performed and send reminder prompts • View the chemical state of water areas and compare it to days, weeks, months, years prior • Measure the turnover rate of water to see how quickly it is circulating • Compare data from multiple bodies of water simultaneously
  • making a huge difference in keeping pools chemically safe and guests happily enjoying the experience.”
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    A hotel workforce communications platform named Quora is helping operators ensure that all their pools, hot tubs, and spas meet water safety standards within a Pool Readings module. The recurring app enables hotel engineers to test a pool/s chlorine, PH, alkalinity, and calcium levels as well as water temperature and PSI flow rates identifying if the pool water is safe for hotel guests. 
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My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Sit... - 0 views

  • These applications simplify daily tasks for management teams and staff, which will ultimately leverage senior management down to focus on the bigger picture
  • he year was 2010 and the impending doom of PCI Compliance was upon us.  At best, our network infrastructure was dated and we needed to act quickly to get it into compliance.
  • CI Compliance is an almost unachievable set of network security standards designed to protect the credit card giants, who already charge them way too much for credit card processing and continually squeeze them with a plethora of monthly fees. 
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  • The Payment Card Industry Data Security Standard (PCI DSS) is a set of security Standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment
  • he restaurant industry is also plagued with security breaches, including large chains such as Darden (Cheddar’s), Panera Bread, Sonic and Arby’s.
  • Operators must identify network vulnerabilities, physical vulnerabilities, and operational vulnerabilities that could result in a credit card breach and fix them.  In summary, it is a painfully tedious, extremely time consuming, and potentially expensive process
  • It is extremely important for the security of our guest’s payment information, both for ensuring trust with our customers and limiting legal liabilities
  • PCI DSS is mandatory for any and all businesses that accept credit cards.  It involves a process of assessment, remediation and reporting.
  • egacy systems such as Positouch, Micros, and Aloha are bulkier, more expensive, and much harder to program and implement.
  • In a nutshell, PCI DSS forced us to upgrade our network, which ultimately allowed us to operate in the cloud.  This unintended outcome to a painful requirement was truly a blessing in disguise and it pushed us into new territory – the cloud!
  • IBM defines cloud computing as “the delivery of on-demand computing resources — everything from applications to data centers — over the internet on a pay-for-use basis.”[iii]
  • ud computing can streamline our operation.
  • The first order of business was to get our network infrastructure in order.
  • Toast
  • It is extremely intuitive, like using a smartphone, thus needing very little training. As wireless POS solutions evolve, legacy systems will eventually be phased out.  It is only a matter of time.
  • EMV (Europay, MasterCard and Visa) is another set of regulations that are coming to the restaurant industry. “EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.”
  • Pay My Tab will fully integrate with our POS system and eliminates many bulky PCI DSS requirements.
  • llows for remote access, allowing management to check flow of service, identify unique reservations, and make sure that waitlists are being managed appropriately. 
  • good communication is key for making sure work-life balance is maintained.
  • An area which the cloud has really saved our restaurants time is with food & beverage inventories. 
  • This has greatly improved productivity and allowed our management teams to communicate in real time.
  • Our office hardware now consists of much less expensive “Network Computers”, which do not require expanded memory for giant program
  • Although the solutions highlighted above create efficiency and save time, they do not serve guests and they don’t understand the art of hospitality
  • It is imperative that as restaurateurs we continue to create a positive environment, embrace innovation, and engage and train our employees in the art and skill of hospitality.
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    This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.
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Concord Hospitality Standardizes Accounting on Aptech's PVNG Cloud-Based Enterprise Fin... - 0 views

  • Aptech Computer Systems will standardize Concord Hospitality’s accounting processes for 112 hotels
  • support expansion of Concord’s multi-brand portfolio.
  • enhance back-office financial functionality and would include tight integration to the hospitality company’s reporting, budgeting and forecasting platforms
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    This article was about a company, Concord Hospitality Enterprises invested in a new standardized sowftware with Aptech. This new software system will enhance the back-office financial functionality. These include reporting, budgetiing, and forecasting.
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Hotel_ITSec.pdf - 0 views

shared by marble_bird on 15 Jul 20 - No Cached
  • During the past decade, information technology (IT) has significantly changed the way the hotel industry controls and manages operations. While many technologies have been utilized, some newer technologies have emerged in the literature and in practice, and many of them impact the hotel’s security.
  • Among the results, this study identified a gap between hoteliers’ understanding of IT budget adequacy and the adequacy of installed IT security systems.
  • Advancements in technology are increasing at a remarkable rate. As technology becomes more important, organizations that do not keep up with these advancements could lose business opportunities to other competitors that do
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  • The four leading technologies which have showed a high adoption rate from the industry and have received attention from academia are: self-service, wireless, green, and security technologies. The advantages of these technologies for hoteliers include enhanced customer services and operational efficiency (Doyle, 2007), decreased guest wait times, more efficient methods to settle bills (Singh & Kasavana, 2005), reduction of energy costs (Meeroff & Scarlatos, 2007), and protection of sensitive customer data and credit card numbers
  • In addition, exploring the influential factors of security system usage will provide greater depth of knowledge with respect to why some hotels have adopted more security systems than others.
  • there is still a lack of understanding of the nature of risk associated with inadequate IT security, especially among operators of hotels that do not have their own IT departments.
  • Self-service technologies are commonly defined as devices or applications which permit users to produce a service independent from the direct involvement of the service provider (Meuter, Ostrom, Roundtree, & Bitner, 2000). The use of self-service technologies in the hotel industry has grown considerably, especially in the areas of self check-in, in-room check-out, and foodservice kiosks
  • IT systems refer to general support systems such as mainframe computer, mid-range computer, and local area network.
  • Some of the most significant wireless technology applications involve the use of mobile handheld devices, such as personal digital assistants (PDA), tablet PCs, and cellular phones, or RFID (radio frequency identification). RFID utilizes computer chips and antennas, allowing the chips to wirelessly communicate with a receiver.
  • While the major usage of RFID in the hotel industry was for inventory control purposes, it also has the potential to be utilized in ways that can provide more conveniences for the guests.
  • Other possible uses include placing RFID tags on items of high value as a means of theft prevention or integrating tags into guest loyalty cards for easy identification
  • IT investment that lowers environmental impact and IT that manages the environmental impact of other systems are commonly referred to as “green technology”
  • Many hoteliers might think becoming more environmentally friendly will cost more for their hotels. However, it has been demonstrated that “going green” is not only the right thing to do for the environment but also provides tangible bottom-line benefits for hotels by reducing consumption of energy and water, as well as other related costs.
  • Some of the risk factors involved include reliability, security, and privacy issues
  • A hotel with more technologies being utilized will install more security systems than those with fewer technologies.
  • Many of these attacks involve attempts by thieves to gain access to customer credit card data, and these attempts constitute a major portion of the risk inherent in IT security
  • if a system is breached and the merchant is not PCI compliant, the merchant then is responsible for all costs associated with improperly used credit card information taken from that system (Kress, 2008). These losses could bankrupt a business if the security breach goes undetected for even a short time.
  • IT security systems are those measures taken to protect the confidentiality and integrity of proprietary data.
  • two main paradigms of adoption are believed to occur: bottom-up adoption and top-down adoption.
  • Thus, it is reasonable to assume that organizational factors (e.g., financial factor, human resource) will influence the implementation stage of security systems at a hotel.
  • A hotel with sufficient IT budget will install more security systems than those with insufficient IT budget.
  • That is, if a hotel does not have its own IT department, it will have a negative influence on successfully installing or maintaining necessary security systems.
  • A hotel with its own IT department will install more security systems than those without.
  • Overall, the state of IT spending on security continues undiminished because managed security services are required for almost every application (Communications News, 2007).
  • risk associated with a breach of IT systems security (e.g., network break-ins) is very high. Consequently, no sector of the business community is exempt from attacks on their IT systems, with an attack being defined as a technique used to exploit a system’s vulnerabilities.
  • Given the importance of security and privacy at a luxury hotel, this study expects luxury properties to have installed more security systems than other segments
  • Most hotel employees use their property management systems for hotel operations and should be able to check their e-mails.
  • To justify the low response rate, previous studies which have compared response rates of mail and e-mail for surveys were reviewed.
  • the large majority of respondent properties do not have their own IT departments. Second, the people making IT decisions generally do not have IT backgrounds or training. Third, the large majority of respondent properties have little more than firewalls or antivirus software to protect their proprietary data, and these systems alone are not adequate to meet PCI standards, as they do not take steps to encrypt and protect cardholder data, maintain a vulnerability management program, implement strong access control measures, regularly monitor and test their networks, and maintain an information security policy as required by the Security standards Council.
  • The respondents were asked to select from a total of fourteen securities related systems
  • The profile of the respondents revealed that they were experienced hoteliers with more than ten years experience in the industry
  • Fifty-three percent of the respondents reported that they were with chain hotels that would be considered mid-range properties with an average of 175 rooms (median of 107). Over 80% of the respondents reported working in operations, while fewer than 4% reported working in either IT or engineering (Table 1).
  • Nearly 70% of the respondents’ properties did not have their own IT department (69.2% did not have, and 30.8% had their own IT departments, n = 234, missing data = 10).
  • Fifty-three percent of them (n = 244) thought the most important goal for hotel technology would be enhancing the customer’s experience.
  • second identified goal was utilizing technology to help generate revenue (41%)
  • differentiate properties from their competition (20%), to lower expenses (16%), and to increase security (6%).
  • Internet kiosks in the lobby represented the most frequently used self-service technology (36.5%, n = 244), followed by kiosks for airline check-in/board pass
  • With respect to security systems currently in use, antivirus security systems represented the most frequently used security system (92.2%), followed by hardware firewalls, software firewalls, physical security, and encrypted login security systems.
  • intrusion detection was the most frequently identified system (15.6%), followed by vulnerability assessment scanning (13.5%), Internet scanning (13.1%), antivirus (11.5%), digital ID server (11.5%), and nonreusable passwords (9.8%; Table 2).
  • Thus, the hypothesis was supported that there was a linear relationship between the three factors and the adequacy of security systems.
  • The positive standardized coefficient (β) of .389 indicates that there was a statistically significant (p < .001) linear relationship between IT usage (the number of wireless, self-service, and green technologies a hotel was using) and the adequacy of security systems
  • The study revealed certain things of interest, the most significant of which is the need for greater emphasis on IT security among hoteliers.
  • only about 30% of all respondents reported having their own IT departments. Since budget hotel properties are extremely unlikely to have an IT department, it is highly likely that the very large majority of IT decisions throughout the industry are being made by hotel operators for whom IT is not their primary area of concern.
  • Furthermore, the focus of hoteliers for future IT implementations is enhancing the guest experience (53%) and generating revenue (41%). Very few respondents (6%) identified increasing security as a 5-year IT goal.
  • While almost all respondents use information systems as part of their jobs, very few are trained in the development, maintenance, and secure use of these systems.
  • no correlation was found between the respondents’ perceived adequacy of their IT budgets and the adequacy of installed security systems, as adequacy of IT budget did not appear as a significant term in the regression analysis.
  • Nearly 10% of respondents do not have so much as anti-virus protection for their systems, and nearly half do not even take simple physical precautions to protect their IT systems.
  • we note that no correlation exists between the respondents’ perceived adequacy of their IT budgets and the number of installed IT security systems, as the number of installed systems was not a significant factor in the regression analysis.
  • The sample obtained in this study represented the targeted sample: over 80% of the respondents were working in hotel operations. Furthermore, the purpose of this study was to explore hotel operators’ insight of technology usage, IT budget, and security measures rather than to confirm existing theories or to generalize the results.
  • it is reasonable to conclude that the respondents did not have an adequate understanding of the nature of the IT security hazards facing them for the average property does not have installed systems adequate to meet PCI standards, yet they reported having adequate budgets.
  • In order to adequately protect proprietary data, one must have an understanding of network security, which is an understanding apart from software functionality.
  • Properties with their own IT departments, however, reported that they had a higher number of installed IS security systems than did those properties without their own IT departments.
  • roperties without their own IT departments, in particular, have a less adequate understanding of their IT security needs than may be necessary.
  • This study found hoteliers’ lack of attention to security provision, training in IT, and PCI compliance can place hoteliers at great risk. For example, the cost of a single incident at a noncompliant property could result in the loss of the entire business.
  • It will be useful to examine the reasons why luxury properties are more likely to employ adequate security measures to determine whether this greater use is attributable to better understanding of security issues or some other factor.
  • The study was limited by the nature of online surveys; the response rate was quite low. Future studies could test the proposed research model via paper-based mail surveys to increase a response rate.
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    This article covers a study performed on various hotels to determine management's level of IT knowledge and security implementations in relation to the hotel's IT security budget. The article discusses four types of technology impacting the hotel industry and how management responses to trending technology can affect a business, particularly in terms of a data breach and overall security. The study finds that an alarming percentage of hotel managers are not adequately informed on the risks and procedures of IT management and security, and many do not have proper IT security measures in place despite having an appropriate budget.
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