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Marcus Baez

GDS are Taking Over - 0 views

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    This article talks about how GDS for hotels is a great way to connect with customers thanks to the internet. Hotels prefer to create websites to allow their customers to access their services from wherever they are. Travel agents play an important role on the hotel business, since they know and can recommend hotels to the customers. Most hotels with the help of GDS reach out to millions of travel agents all over the world, allows easy accessibility to them and also to the customers. The online system gives advantage of easy accessibility to the travel agents worldwide who are connected with the same system of global distribution. This is why GDS helps businesses to increase their profits.
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    Global Distribution Systems are slowly taking over our industry, but this does not mean that travel agents are out of work. There are still some benefits that travel agents can provide that Global Distribution Systems cannot. That is to say, that there are still travelers who prefer to have their own travel agent who already knows the travelers preference and will make the booking of their next travel that much easier. Global Distribution Systems are being used by hotels to reach travel agents all around the world. In addition to the fact that travel agents are that third party travelers look for when booking. They want to know the truth about their travel stays and accomodations.
Melissa Binns

ULTRA Luxury Exchange Hosts Inaugural Conference for the Industry's Leading Travel Advisors - 0 views

  • The nation’s top luxury travel advisors and suppliers attended the first annual ULTRA Luxury Exchange (ULTRA) at Turnberry Isle Miami June 2-4, 2013.
  • “There is a true shift in affluent travel trends and this group has helped us define it at this exclusive event.”
  • Attendees also took part in moderated panel discussions titled, Capturing and Capitalizing on the Millennial Luxury Traveler,
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  • Throughout the three-day program, a common theme within each discussion and panel surrounded the growth of the millennial generation within the luxury travel industry.
  • The art of personalized customer service and authentic experiences, play an increasingly integral role within the luxury market.
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    Here BusinessWire, via The National Post, discusses the Inaugural Conference for the travel industry's leading travel advisors. The conference was hosted by ULTRA Luxury Exchange, which is led by a staff of global travel industry experts with decades of experience in the luxury travel industry and event management. Behind the ULTRA Luxury Exchange, is Questex Hospitality + Travel who developed and curated the conference. Questex Hospitality + Travel is the world's largest multinational media, event and eCommerce company which serves the global and hospitality industry. The multi-day conference brought together the "greatest minds in the luxury travel advisor community," according to Ruthanne Terrero of Questex. New travel trends were discussed through key-note speakers, presentations and moderated panels. Topics included, "Capturing and Capitalizing on the Millenial Luxury Travel", "The Art of Customer Service", and "The Rising Trend for Butler Service in Luxury Hotels." The millenial generation was the main topic for discussion with a growth in buying power in the luxury travel industry. The privileged conference attendees will have exclusive access to the formal research presented in the conference to reference for the future.
Marisa Chauvet

Sustainable Hotels without Reservations - 0 views

This article talks about how green hotels in Asia are by no means a new concept, and is currently enjoying a period of profound evolutionary change in the way that its buildings are designed, const...

started by Marisa Chauvet on 14 Jun 13 no follow-up yet
anonymous

Mobile Apps Offer Restaurants, Food Brands Marketing Opportunity - 0 views

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    This article is about the new marketing opportunities mobile apps are bringing to the restaurant industry. With half of mobile users carrying at least one restaurant-specific app, companies see the potential of directly connecting with potential clients. The most popular apps are "multi-restaurant" search tools such as Yelp! that provide users with recommendations. According to Anna Bager, VP and general manager of Mobile Marketing Center of Excellence, restaurants should invest a good portion of their marketing budget on app advertising. The best ways restaurants can entice users to their apps is by offering discounts and loyalty points. This article brings up the point of incorporating technology into restaurants. I think it's an issue that companies need to look at, especially if it's a small mom-and-pop restaurant. Not only does the internet level the playing field, but by being the first to incorporate technology in innovative ways, small restaurants have a greater chance of standing out. Mobile apps are the perfect venue for customer loyalty. It will constantly keep the restaurant in the mind of users. Investing in technology, regardless of how small a budget might be, is a smart choice that will pay off in the end.
Nicole Stevens

Facebook's Mobile E-Commerce Solution - Business Insider - 0 views

  • But several of Facebook's big advertising clients who have used the ads in Q4 indicated that the ads can be used to develop e-commerce on Facebook, turning the social network into a mobile shopping and sales device.
  • The ad units simply allow users to download the clients' app from Google Play or the App Store
  • Hotel Tonight, an app that drives last-minute hotel bookings, saw a 10 times higher click-to-install rate from the ads over regular Facebook ads.
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  • “I feel like a kid in a candy store with all these choices. It performs better from a click-to-install perspective than anything except incentivized ads. From an efficiency standpoint, it’s on par with everybody else out there today,” Hotel Tonight's director of mobile marketing Adam Grenier has said (quoted in a Facebook case study).
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    With both individual sites like American Airlines or bundle sites like Travelocity; everyone is jumping on the eCommerce train. And what better way to grow customer loyalty than with your very own app. Want to buy a plane ticket or rent a hotel room do it from your smart phone. Problem is how do you get people to down load your app. Well Facebook has figured that out for you. Advertise on their site and customers can install your app with a click of a button. No jumping to other websites and hassling with tricky downloads; just click and your off.
Hana Musilova

Internet Access Keeping Up with Changing Requirements - 1 views

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    As technologies are evolving at all times, providing a good and reliable high speed Internet for hotel properties has become a challenging task. The ultimate goal of every hotel is to provide exceptional service to guests therefore the expectations for having a fast and reliable Internet are high as well. According to the Internet Access article by Jeremy Rock, there are a few factors that need to be considered when a hotel is planning to partner with an industry solution provider. The first factor is a hotel needs to consider is understanding the providers. As stated in the article, "the key difference between many of the providers come down to the backend solution, technical capabilities and overall support." The second factor is bandwidth management, which discusses is the number of devices that can be attached to the network. It is critical for a property to have the right amount of bandwidth to serve their guests. The next factor regards the usage of Wi-Fi. As we are moving forward with our technologies, more of our systems are connected to wireless network in a hotel and service providers have to ensure a secure storage and access of all of our data. The last key factor is the infrastructure and overall network design to ensure effective coverage throughout the hotel to ensure all of our guests can easily access the network at all designated areas. As we look at all the factors important in providers' selection, whom should we choose? We can either select guest Internet service providers, who provide consistent Internet service in guests rooms which is connected to the PMS for charging purposes. We can also select IPTV solutions providers who "have the ability to combine video and Internet access into single packages" as stated in the article. The last choice would be audiovisual companies that deliver solution between meeting spaces and guest rooms. In my opinion, this article was extremely educating and interesting. When we come to a hotel nowa
lin liu

Quadriga's Personal Media Network™ technology wins best new technology award at Equip Paris show - 0 views

  • nsed subscriptions or hotel services via a single application and WiFi connection.
  • The PMN application is a complete network solution that integrates hotel services with the guest's entertainment and content sources. Once paired with the in-room television, the guest's mobile device can be used to access and complete transactions for hotel services like room service, meetings and events, concierge services, spa services, travel updates and transportation services.
  • 13 November 2012 Quadriga’s Personal Media Network™ technology wins best new technology award at Equip Paris show
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  • Personal Media Network™ (PMN™) is a new technology that is revolutionising the in-room entertainment environment.
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    " Quadriga's new Personal Media Network™ has been awarded the prestigious Equip'Innov Award for the most innovative product in the technology category at this year's Equip' Hotel Industry Conference and Exhibition in Paris."
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    This article shows us Quadriga's new Personal Media Network, which is one of the most innovative products at this year's Equip' Hotel Industry Conference and Exhibition in Paris. PMN™ is a new technology in in-room entertainment environment. This new technology will help the hotel in developing a 360-degree relationship with guests, before, during and after their stay. PMN integrates various forms of and the various forms of content into a single application to create a unified network of services. PMN bases on flexible building blocks, providing a new platform for hotel. With PMN, guests can access and shift content subscriptions from their own mobile device to in-room television for play. Everything from videos, movies, etc. can be get anywhere via hotel Wi-Fi on any device at any time. There are also PMN, FTG can be used in WIFI area. It makes hotels has more opportunities to increase revenue from meetings and event communication. This new technology creates differentiation in marketplace, and meets guests' demanding of WIFI and devices. Quadriga is the single partner to the global hospitality industry, integrating TV and Mobile communications platforms, Internet, Network. The company aims to create the latest technologies and meet every customer needs and guest expectations.
Chi Zhang

Rezidor Hotel Group rolls out 100Mbps network - 0 views

  • The bandwidth will be split in two to provide two separate services. The first will focus on hotels and conference centres, while the second will be used solely for internal employees, providing a more secure and better performing network for the business side of things.
  • the company’s use of software as a service (SaaS) made a reliable network a necessity.
  • In today’s world, where highly complex software-as-a-service applications play a vital role in the day-to-day running of our hotels, having a resilient internet connection to support them is vital to our ongoing success
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    These days, it's very common to find free or inexpensive Wi-Fi connections at many hotels when you travel. The connection's stability and security had become a big issue for Hotel. Rezidor Hotels in order to provide a batter service to guests rolling out superfast internet connections across its hotels and office. And they use SaaS technology to ensure the network reliability. The hotel focus more on the internet speed, the bandwidth were split two separate services ensure the hotel's staff won't share the internet with guests. As we can see this hotel puts a high value on their guests' experience, but it does not seem to mention in the article on how to ensure the safety of Internet. That is another big issue we need to concern.
Xiaoqing Zhang

High-tech hotels a hit with geeky guests - CNN.com - 0 views

  • Technology is increasingly becoming a brand differentiator for hotels and chains which want to identify with a certain market,"
  • The type of guest drawn to technology and smart design is an attractive demographic to target,
  • at the Andaz hotels, guests are greeted by a host bearing an iPad, which they can use to check in over a glass of wine in the lobby.
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  • Hotels such as the Las Vegas Aria at CityCenter provide RFID (radio frequency identification) keys that unlock the room door when flashed over a sensor.
  • London's Ecclestone Square Hotel -- as well as featuring in-wall docking and charging points for guest's devices -- provides visitors with an in-room iPod2 to play with, and a library of 3D Blu-rays (and accompanying 3D eyewear) to watch on the room's 46-inch television.
  • Doggrell says that many larger hotel groups, such as Starwood Hotels and Resorts, are increasingly investing in apps for the mobile market, which allow users to find nearby hotels and check their room rates
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    High-tech can really make life easy.
Yunfan Wu

Staying Green: Hotels Step Up Their Sustainability Initiatives: Scientific American - 0 views

  • but they can actually result in significant water, waste and cost reductions. The website Economically Sound reports that a 150-room hotel can conserve 72,000 gallons of water and 480 gallons of laundry soap every year by placing the cards in its guest rooms.
  • Another positive trend is the Four Seasons’ 10 Million Trees Initiative. The hotel chain is celebrating its 50th anniversary by planting 10 million trees across the 34 countries in which it operates with the hope that the effort will help combat deforestation and global warming and attract more customers concerned about the state of the planet.
  • Beyond what the major chains are doing, eco lodges run by or in partnership with native people or tribes have popped up all over the tropics and beyond;
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    this article is talking about the sustainability development in hotel industry. every year the waste of water and energy in washing machine is huge. this behavior violates the mind that builds a green industry. in the help of the Green Hotels Association the hotel companies make some measures to save the water and energy like putting a card which ask guests to consider not having sheets changed every day. it is simple word but really playing an important role in developing sustainable vision.
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    We all know that a lot of hotels leave little cards in the room claiming that they are environmental-friendly and initiate protection of the environment or reducing waste. They encourage customers reuse towels and linens, and so on. This article use Marriot and Four Seasons as examples to describe that this kind of behavior is indeed helpful. Water, waste and cost reduction is resulted. So hotels should keeping doing this and lead to green life-style and reduce waste.
Patty Ferrer

GDSs Ramp Up Drive to Dominate Hotel Distribution - 0 views

  • According to ASTA’s 2012 Supplier-Travel Agent Relationship report, the percentage of member agencies that use a GDS fell to 72% in 2012, down from a high of 90% in 2005.
  • The GDSs, long travel agents’ preferred method for booking air, are making a big play to position themselves as the dominant channel for hotel bookings.
  • In 2012, only 37% of ASTA members said GDSs were their primary booking method for hotel stays. That’s down from 59% in 2007.
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  • While travel agents’ use of GDSs is declining overall (see sidebar), GDS hotel bookings grew from 49 million in 2010 to 52 million in 2011, and they were expected to reach more than 55 million in 2012, according to John Hach, senior vice president of global travel management at TravelClick, which provides hotels with booking, marketing and business intelligence tools.
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    This article discusses how GDS is declining with Travek agents but GDS bookings within the hotel industry is increasing. GDS allows the hotel industry to reach bigger markets to increase hotel bookings. This article has very good facts it states that in 2012 GDS "fell to 72 % in 2012 , down from a high of 90% in 2005" GDS is great because you reach cover more ground allowing to reach more future clients then traditional target markets.
lin liu

Orlando Green Meeting Hotel | Rosen Centre Hotel - 0 views

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    According to in the Florida Department of Environmental Protection's Green Lodging Program, Rosen Hotels & Resorts are the first hotels in Central Florida to achieve the Two Palm status certifies. The state provides technical assistance, with which hotels can reduce waste, conserve natural resources and improve the bottom line. Harris Rosen said they will do everyday effort to continue the green standard, to increase sales, and it is right to do this for every company. Some green practices of Rosen hotels & resorts are various, simple and effective, such as, the water conservation measures, energy efficiency measures. They provide the more chances to recycle, purchase items in bulk, recycled materials and recycle ink and toner cartridges to reduce waste. The three Rosen hotels' special measure is to introduce several other eco-friendly programs. And also, they use a programmable energy management system to control temperatures in meeting rooms, after the using of meeting rooms, the lights would be turned off. They also emphasize the green materials. The hotels and Harris Rosen play a role in conservation of the area's natural resources. He made the Expedition Headwaters, An Everglades Journey to Remember, which aims to increase awareness of the ecological connection of the Orlando metropolitan area with the Everglades ecosystem. The team also invited students from elementary and middle, taught them about watersheds, wetlands and aquatic ecosystems.
Minghui Zheng

POS Systems - Why You Need A POS System - 0 views

  • The high volume of cash and credit cards that pass through a restaurant each day make a POS system a necessary. Not only does a POS system track every penny of your sales, many POS programs also act as credit card processors. This makes swiping credit cards more secure for both the customer and the business. Servers are accountable for all their sales, and it is impossible to alter checks in the computer unless you have the password. This helps cut down on employee theft.
  • Remember all that money you saved on bookkeeping? You may end up spending it on your tech guy, to help set up the POS and perform any trouble shooting. A POS system doesn’t have the same life span as good old fashioned cash register. You will need to replace parts, update software and eventually need to replace it entirely with a new model. New POS systems come with limited warranties and tech support, but just like every other piece of equipment, the problems always seem to start after the warranty has run out. For this problem, you can always buy extra tech support.
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    This is an article simply introduce the basic function of the point of sales system. The author explain the reason it is useful in restaurant business,including reduce employee theft,keep track of sales.What is more, it plays an important role as a bookkeeping system since it help prepare payroll, keep track of food usage and so on. However,more attention should be paid to their drawback because it may result in information losses related to the business transaction. The restaurant manager should be aware of these potential problems and take actions to make it better serve the property.
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    POS system simplifies communications between the kitchen and the wait staff, tracks production procedure. It is a effective tool to organize profit and save cost. However, POS system has the common drawbacks of electronic technology that is the restaurant may lose data if it happens to crash. In addition, restaurant manager need to replace parts of POS system, update software or buy a new one.
frank rodriguez

Ipad Restaurants, Ipad POS, Ipad Point of Sale, Ipad for Restaurants, Restaurant Software - isispos.com - 2 views

  • ISPOS delivers on all fronts an iPad Point of Sale system for restaurants that is completely mobile and offers the restaurateur a unique tool set and a truly mobile experience that is easy to use, reliable and affordable
  • Hundreds of amazing features await you. With our easy-to-use interface, amazing features, and rock-solid stability, ISISPOS is quickly becoming the new standard in restaurant POS
  • Included with your ISISPOS purchase, 365 days of service.
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    Hey all, Here is an article I found about a POS system that is supported by either an IPAD or an Iphone device. There are many pros to buying a system like this for a company that is just starting out. If someone is having problem you can call and the ISISPOS system will provide 24 hours a day customer service. Because the world is getting faster and more demanding, it is becoming necessary to find other ways of pleasing the customer in a more efficient manner. With this technology, one has the ability to be completely mobile and is not restricted to conventional forms of typical POS problems. It is affordable and easy to use. With cloud computing, your business can save an enormous amount of money versus sticking to the traditional infrastructure. Instead of buying new hardware and software every so often, one can now rest easy with cloud computing technology because it updates on its own and has the ability to be accessed from anywhere, even home! It is literally like having your business in the palm of your hand.
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    Great Post! Two days ago, I had the opportunity to visit a restaurant where the staff utilized an iPad to take the orders. This was a non-franchise restaurant; I can't imagine how much money the owners spent on such technology. The food came out quickly, I am not sure if the utilization of the iPad helped expedite our order, however it was done quickly. Once we asked for our check, the server was able to send the request to a printer and brought the ticket very fast. I wanted to play with it, but didn't feel comfortable asking the server.
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    I really enjoyed getting to know more about these POS systems that are supported by Iphones and Ipads. They seem to be very advantageous to restaurants, and I agree with your point that they do not provide the typical POS problems. I feel that the cloud computing technology has really made these systems entirely beneficial. These systems are getting closer to becoming virtually perfected.
Rohit Mudgal

Are we really improving technology for hospitality with only IT for ordering service? W... - 1 views

I have few questions in my mind. I would feel happy if someone can answer them since i dont know any experienced professional in hospitality Technology. My email id is rohit.mozotek@gmail.com 1) H...

Technology hotel hospitality solution Business tech

started by Rohit Mudgal on 23 Oct 12 no follow-up yet
amichellemagluta

How Can Small Hotels Work With Global Distribution Systems (GDS)? - 1 views

  • Small accommodation providers can benefit greatly from using a GDS to connect to retail travel agents and corporate buyers. However, we highly recommend that you steer clear of the merchant model, because you would be paying commission to both the third party service provider and the OTA. On average, small hotels can cut the commissions they pay in half by using an all-in-one solution like Little Hotelier that connects you directly with hundreds of OTAs. Small hotels, bed & breakfasts, guest houses and inns don’t have big budgets to play with (or not as big as your larger counterparts). Why pay commission twice? We strongly recommend that you connect to your OTAs directly, instead of via a third party service provider. In this kind of business relationship, it’s much better to retain full control of your rates and inventory, and cut out the middle-man by using an integrated channel manager to sell rooms through your OTAs. If your current solution doesn’t support this, get in touch with us – we are happy to help!
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    This article explains the many questions surrounding the GDS or global distribution system. More importantly, the article explains how smaller hotels can use the GDS system to their advantage. The GDS system is more commonly used by larger entities such as the airline industry, larger hotels, travel agents, etc. However this does not mean that the GDS system cannot be used for a smaller hotel. Using a GDS may be able to greatly benefit those smaller hotels.
rpere092

Agilysys Sponsors Research on Next-Generation POS Systems - 0 views

    • rpere092
       
      This article explains how Agilysys, a global provider of next-generation hospitality software, sponsored a research that studies the needs of food and beverage operators. The next-generation POS can benefit the hospitality industry in a multitude of ways.
  • Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services,
  • the document reveals how food and beverage service operators are looking to next-generation point-of-sale technology to improve efficiency, enhance guest satisfaction and increase revenue.
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  • Many solutions also incorporate inventory control functionality, pay-at-table processing, employee management tools, reporting capabilities and seat reservations management.
  • "Although every food and beverage services organization has its own unique needs and preferences, any restaurant that wants to remain competitive must implement point-of-sale technology that does more than merely accept payments,"
  • "Next-generation POS systems play an integral role in streamlining operations and enhancing the quality of the guest experience, both of which lead to revenue growth. This study clearly reveals a vast array of compelling reasons for restaurants to upgrade their point-of-sale technology as well as advice for maximizing the value of their POS investment after implementation."
  • This research emphasizes the importance of the point-of-sale system in streamlining operations and increasing revenue while also providing a roadmap for restaurant operators as they consider implementing next-generation POS technology."
anonymous

Supply Chain Sustainability Takes Root - 0 views

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    This article was very interesting to read about sustainability and how companies are trying to adapt. These companies are trying to cut greenhouse gas emission so that they can help out the environment but most importantly to save money. Due to the advance in technology, it is a little easier for CEO to make their companies sustainable. What is motivating these companies even more is that it really helps them save money and make more profit. I really think it is a good thing that companies are trying to be sustainable, if it was up to me I would have been try to make my company sustainable because it's just a win-win situation. You are helping the environment big time and also your profit becomes even bigger. I learned that software plays a major role in creating a more sustainable supply chain. At the end of the day going sustainable will benefit the environment, company and customers.
elena_martynova

Go green - it's the only long-term option for your hotel business - eHotelier - 0 views

  • Energy has been a major issue for hotels. While cloud-based technology has revolutionized the way properties manage operations such as the front desk, housekeeping, distribution and even marketing, not a lot has been happening in the power department.
  • Replacing all incandescent bulbs with LED-based lighting and using energy-efficient public devices like vending machines have helped lower  carbon footprints to an extent.
  • Adopting renewable sources of energy is a great way for companies to exhibit their commitment to ensuring longevity for their environment, and themselves, in turn.
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  • Connected devices could turn out to be a game-changer in this area. Almost every electronic can be replaced with its ‘connected’ counterpart – from lighting to HVAC systems. With each of these devices being assigned an independent IP address, they will be capable of communicating and interacting with one another. A single device detecting any form of human interaction – or the lack of it – can immediately prompt a multitude of other devices into taking an action, triggering a preordained chain of events.
  • Renewable Energy Certificates (RECs) provide companies with the opportunity to minimize their carbon footprint by meeting more of their demands using clean energy.
  • “Technology companies want to know how much energy they use when they stay with us, and it does play a role in their decision,”
  • The biggest problem managers have faced has been managing electricity in unoccupied rooms, but with connected devices soon to come to every hotel room, properties will be able to control their power usage effectively for the first time.
  • initiatives such as installing dual-flush attachments and rain-water harvesting systems, managers can save this precious resource and lower their costs doing it.
  • Branding and packaging is another area where hotels can be more thrifty – using biodegradable or reusable shampoo and soap dispensers are eco-friendly alternatives to distributing individual sachets.
  • today, going green is no longer about forging an emotional connection with the audience, it’s the only logical option left for companies that want to secure their long term interests.
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    The article points to the fact that energy is a major issue for hotels, which can be solved by going green and by implementing 3 energy-saving factors. 1. Using low energy devices and replacing all incandescent bulbs with LED-based lightning. 2. Adopting renewable source of energy. 3. Using connected devices, which make it possible for managers to monitor the power consumption. So today going green it's the long-term option for companies who want to save their prosperity.
tabathalesmarie

Why rolling up hotel technology companies is the hot trend of the moment - 1 views

The article talks of how business are splurging and investing millions to up the technology. https://www.tnooz.com/article/roll-b2b-hotel-tech-startups-may-play-qa-felix-laboy/

started by tabathalesmarie on 09 Feb 17 no follow-up yet
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