AI in the Hospitality Industry: Pros and Cons - Hotel-Online - 0 views
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AI can assist hospitality professionals to improve the experiences of travelers. In fact, the use cases of AI in the industry is quite impressive, and the technology seems to be well-positioned to enable people to enjoy their stay.
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Six service delivery robots perform such duties as taking amenities to guest rooms and patrolling the buildings. According to reports, the company has saved the security team 111 manhours, as human employees could now watch live footage provided by robots instead of monitoring the facilities themselves. In addition to saving time, the robots also help with handling unexpected staff absences and high occupancy periods more effectively
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Pro: The Ability to Enable Travelers to Research Travel Options with a Chatbot This one is also about personalization. A recent study done by Booking.com revealed that 75 percent of customers preferred self-service options to get answers for simple requests, which makes chatbots a perfect option in this case.
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