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cborregomarsh

The Rise of Service Robots in the Hospitality Industry: Some Actionable Insights | Boston Hospitality Review - 1 views

www.bu.edu/...ustry-some-actionable-insights

shared by cborregomarsh on 02 Jun 22 - No Cached
  • The current wave of service technologies is service robots, “system-based autonomous and adaptable interfaces that interact, communicate and deliver service to an organization’s customers”
  • Service robots can be equipped with different levels of artificial intelligence: mechanical, analytical, intuitive, and empathetic
  • Intuitive intelligence relates to the capability to process holistic and contextual thinking and thus provide personalized services. Empathetic intelligence refers to the ability to recognize and appropriately respond to people’s emotions. This “highest” level of intelligence enables service robots to deliver socially and emotionally interactive services, which is the ultimate goal of service robotics
  • ...6 more annotations...
  • Service robots with these two levels of intelligence can basically handle functional tasks such as delivering food and answering a customer’s question. They free human staff from the high volume of trivial customer requests rather than taking higher-value roles. 
  • Adoption of service robots could signal low interpersonal contacts, reduce perceived risk of virus transmission
  • Mechanical intelligence relates to standardized and transactional tasks, which require a minimal level of learning
  • Analytical intelligence is based on systematic and rule-based learning from big data and enables logical thinking in decision-making.
  • consumers’ acceptance of service robots is determined not only by its functionality (e.g., perceived usefulness and ease of use), but also by social-emotional and relational elements that robots can provide
  • Service robots are becoming more and more popular in the hospitality industry. The need to provide contactless services to consumers (e.g., robotic food ordering and delivery) further accelerates the adoption of robots.
  • pjohn091 on 02 Jun 22
     
    Throughout this article, service robots are discussed, which communicate, interact, and provide services to clients of an organization. It is possible that service robots can reduce the chance of infectious diseases spread via interpersonal interactions, which could increase the likelihood of visits. There are different types of artificial intelligence that can be incorporated into service robots: mechanical, empathetic, analytical, and intuitive. Standardized and transactional tasks can be handled by mechanical robots, while analytical robots can handle logical thinking in the decision making process. During the implementation of service robots, companies should consider the crucial factors that influence the adoption/acceptance of the new technology by consumers. Robots can also provide social-emotional and relational factors that can be perceived as human by users.
  • krikooo94 on 31 Jan 23
     
    As Covid-19 hit, it came with the implementation of more robotics and AI systems in the hospitality industry. The systems allowed for less human interaction which aided in avoiding being infected. This resulted in customers wanting more of these systems in place as they now prefer the robotics to human staff when it comes to their safety concerns. The robotics have different roles based on their configuration levels.
  • cborregomarsh on 23 May 23
     
    The use of service robots in the hospitality industry is on the rise. They are equipped with different levels of artificial intelligence in order to handle functional tasks as well as provide more personalized services.
peacejj22

Gamification: The Hotel Effect - 0 views

blog.thehotelsnetwork.com/hotel-gamification

shared by peacejj22 on 06 Oct 22 - No Cached
  • Gamification: The hotel effect
  • Nowadays, the ways to attract guest attention and interest are countless, and being able to capitalize on today’s new technologies and digital transformation is just as important as presenting an unforgettable stay for your guests. With this in mind, we’ve taken interest in a new and innovative trend that hotels have begun adding into their marketing repertoires - gamification. 
  • use cases of this concept present a wide array of possibilities
  • ...7 more annotations...
  • Why is gamification so effective in hospitality?
  • One of the important points of gamification is that it serves as a completely interactive digital experience. Being a new concept gives visitors the excitement of being able to engage with something fresh, and the interactive aspects of gamification is what keeps them interested in the program - and ultimately, of course, the property. Hotels around the world have begun introducing different variations of gamification, from simple point systems to full-fledged casino-like game ideas. Whether it be keeping up with guest loyalty or creating a sense of scarcity and urgency, gamification is a budding trend that’s set to take over the hospitality world. 
  • In addition to creating an engaging and interactive first impression for your potential guests, it’s equally important to be able to have something that keeps them constantly wanting more from you; and this is exactly what La Quinta Inns & Suites did.  The brand presented visitors with “Play & Stay”, a tremendously addictive game where users were able to potentially win collectibles or points of the brand with a digital slot machine and wheel of fortune. 
  • With “Play & Stay’s” digital slot machine, guests can use these tokens to access the game. The more times they play, the more chances they get to receive La Quinta-relevant rewards such as discounts or stays without blackout dates. The game’s addictiveness, in addition to the great potential rewards, adds to the guest's desire of returning back to the La Quinta website, and spinning the wheel again to see what more prizes they can potentially win. This in itself already helps to builds a large loyal base of La Quinta followers, and the gamification strategy’s success only amplifies its potential.
  • Accor Hotels
  • When creating a point-based gamification strategy, Accor Hotels has hit all the right spots with their Accor Live Limitless (ALL) program. The brand’s ALL program lies solely in a simple yet equally effective point system. Though it seems straightforward, the Accor point system possesses an in-depth array of different aspects in the overall strategy. Five different ALL program levels, depicted with different cards, range from classic to diamond and contain different perks each. Focusing on the actual stays of the guests, the program allows users to accumulate reward points every time they book or stay at one of the participating ALL program hotels, and members can earn additional reward and status points for every 10 Euros spent.
  • We at THN love exploring and learning about new hotel marketing initiatives, and look forward to creating more content and additional follow-ups to the growing and innovative gamification trend. We can’t wait to see what more exciting gamification strategies you have in store! 
  • peacejj22 on 06 Oct 22
     
    this article talks about how gamification is impacting the Hospitality industry.
armanyleblanc767

Data Security in Hospitality: Risks and Best Practices - 0 views

hospitalityinsights.ehl.edu/-in-hospitality-best-practices

technology hospitality hotel software business tech

shared by armanyleblanc767 on 14 Mar 20 - No Cached
  • Best practices for companies in the hospitality sector to protect data include:
  • Always encrypt payment card information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ...23 more annotations...
  • five of the biggest data security concerns in the hospitality industry and highlights some best practices for protecting hospitality data.
  • Data Security Concerns in Hospitality
  • complex ownership structures
  • From the perspective of cybercriminals, hospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • challenge to maintain teams of well-trained staff.
  • t was reported in 2017 that out of 21 of the most high-profile hotel company data breaches that have occurred since 2010, 20 of them were a result of malware affecting POS systems.
  • can go unnoticed for months.
  • High Staff Turnover
  • In the U.K., for example, the job turnover rate in hospitality is as high as 90 percent.
  • Reliance on Paying By Card
  • t involves employees selling data to third parties without the knowledge of the organization that employs them.
  • Insider Threats
  • Compliance
  • Hotels, motels, resorts, and rented apartment complexes all gather and electronically store a range of sensitive personal guest data, such as names, phone numbers, addresses, and credit card details.
  • The high level of turnover and high degree of staff movement between different locations makes it a real challenge to maintain teams of well-trained staff
  • Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • ybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data
  • A case in point was the Wyndham Worldwide breaches of 2008 and 2010. Hackers gained access to the systems of an individual operating company through easily guessed passwords, and the attack easily proliferated through the entire corporate network, with the result that 619,000 customers had their information compromised.
  • While GDPR protects individual data within the EU and EEA, its ramifications have rippled through industries globally, and organizations are realizing the need to put greater compliance measures in place. PCI DSS is another important global regulation that protects credit card data, and fines for non-compliance begin at $500,000 per incident. The risk here is not just to data security but to the future survivability of hospitality companies, many of which would not be able to absorb the s
  • This type of data risk is more subtle and it involves employees selling data to third parties without the knowledge of the organization that employs them
  • Always encrypt payment ca
  • rd information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • duyingli on 14 Mar 20
     
    This article highlights several important security issues in the hospitality industry, followed by the practice of protecting data from loss. The data structure of the hotel industry is complex, customers mainly use bank cards to pay, and the staff turnover rate is high. There are certain internal threats. In order to solve these problems and avoid data loss, it is not enough to strengthen network security. It is also important that employees are trained and familiar with and comply with relevant regulations.
  • ...3 more comments...
  • cdamo003 on 23 Feb 22
     
    Data security is a major issue in the hospitality industry. A lot of personal information is stored on the computers specifically credit card information of the guests staying at the hotel. It is the responsibility of the hotel to ensure that the data is protected. High turnover rate in the industry can make this an even bigger challenge. Ensuring that your staff is properly trained to ensure the highest level of security is maintained is highly important.
  • Danaisy Abascal-Yero on 17 Jun 22
     
    This article speaks about the data security concerns in hospitality. Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures in which there's a franchisor and a management company that acts as the operator. Businesses use different computer systems to store information. The nature of the hospitality industry is such that it is extremely reliant on cards as a form of payment. Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data. A vital part of protecting data is training staff to securely gather and store personal information. Well-trained staff also know how to recognize social engineering attempts and they understand an organization's compliance requirements. Data security risks in the hospitality industry extend far beyond the reputation hit that a hotel can take if guests' data is compromised. Industry and political regulators are becoming stricter in governing how organizations process and store personal data. Some of the best practices for companies in the hospitality industry to use are: always encrypt payment card info, operate training programs in cybersecurity regularly to keep everyone informed, adhere to regulations, know where the data is, and enforce limit access to sensitive info, and more.
  • slain006 on 03 Oct 22
     
    This article explains how data security is at an all time high in the hospitality industry. Focuses on the 5 security concerns and what are some practices that leadership can help employees detect when someone is trying to hack into sensitive information. Also, making sure employees are in compliance with company policy when leaving the company if they have access to sensitive data and making sure employees are not using to their advantage when leaving the company.
  • kspac001 on 04 Oct 22
     
    Hospitality offers an ideal target vector for conducting Cyber crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII). Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures with an individual owner or group of owners, and a management company that acts as the operator. Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • armanyleblanc767 on 23 Jan 23
     
    In this article, we learn about the top five data security risks as well as best practices to help prevent data breaches. According to the article, the hospitality industry is a prime target since it stores a vast amount of sensitive guest information like names, phone numbers, addresses, and credit card numbers. Some of the five risks included complex ownership structures, reliance on paying by card, and insider threats to name a few. In order to avoid these threats, the article suggest that companies become PCI compliant, use cybersecurity measures like firewalls, and know where exactly their data is stored.
wenzheng guo

What Are the Different Types of Key Card Systems? - 2 views

www.wisegeek.com/-types-of-key-card-systems.htm

shared by wenzheng guo on 25 Sep 12 - No Cached
  • Metal keys with a jagged row of teeth are becoming increasingly rare as technology improves.
  • In locations as diverse as hotels
    • wenzheng guo
      wenzheng guo on 27 Sep 12
       
      4 kinds of keys mention in the article.
  • using key cards instead of traditional keys.
  • ...17 more annotations...
  • four types of key card systems: holecards, bar code cards, magnetic strip key cards and radio frequency identification (RFID) cards
  • Holecards are the earliest type of key card systems
  • An individual key card is programmed by a computer with a unique electronic signature.
  • If stolen, magnetic strip cards and RFID cards can have the signatures changed, adding security protection from theft.
  • Key card systems operate on the relationship between a plastic card and electronic access control locks
  • Bar code cards were the next innovation in key card technology.
  • The technology used by this type of card includes microchips and radio technology, so it is considered the most difficult to forge and provides the highest level of security.
  • Sornes devised a system that would punch a series of 32 holes into a plastic card. The card would correspond to a lock and would open a door when it was inserted into a slot in the door.
  • his key card type lost popularity when magnetic strips became more readily available,
  • because bar codes could be forged and the electronic reader easily fooled.
  • Magnetic strip key card systems are widely used in the hotel industry and in workplace security. This card looks like a credit card with a thin metallic strip on the back.
  • This type of card is much more difficult to forge than holecards and bar codes, providing an added layer of security.
  • RFID key card systems are a more recent form of technology than holecards, bar code cards or magnetic strip cards. RFID cards have a radio sensor chip embedded inside the card.
  • When brought into close proximity of a correspondingly programmed reader, the door unlocks.
  • an individual bar code is created to correspond with a particular lock and is printed on a card.
  • The technology used by this type of card includes microchips and radio technology, so it is considered the most difficult to forge and provides the highest level of security.
    • wenzheng guo
      wenzheng guo on 27 Sep 12
       
      Later biological key like facial identification may be the next era of keys.
  • In 1975, inventor Tor Sornes devised a system that would punch a series of 32 holes into a plastic card. The card would correspond to a lock and would open a door when it was inserted into a slot in the door.
    • wenzheng guo
      wenzheng guo on 27 Sep 12
       
      first step of security keys.
  • marilyn diaz on 25 Sep 12
     
    This article is about the different keys available for hotels to use for their rooms. Metal keys which are like what we use everyday for our homes is an outdated form of security key in the world of technology. The key card system is a plastic card with electronic access. Hole cards seen rarely today is a plastic card with a series of holes to correspond to a specific door in the hotel. Bar code cards is exactly that a card with a bar code, like you see at the supermarket, which is placed under an electronic reader. This type of key has been fazed out due to easily being fooled. The magnetic strip key card are widely used in the hotel industry. They look like a credit card with a metallic strip on the back. It has extra protection unlike other types of keys. The newest system is the RFID key card system, which has a radio sensor chip embedded inside. It works with a programmed reader and when the key is brought in close range the door unlocks and opens. This article was about the security keys being used in hotels.
  • Jenna Rashbaum on 26 Sep 12
     
    Marilyn, This is an interesting article because I never knew the progression of hotel key cards. I do not think anyone did and we just assume they started somewhere simple and got to where they are at now. Key Cards with RFID seem as though they are the best type of key but also very expensive for the hotels, especially if it is a large property. We only see the one kind of key card now in hotels and to me it seems secure but who knows what information is actually stored on that card. Great article !
  • wenzheng guo on 27 Sep 12
     
    This article is about the different keys available for hotels to use for their rooms. Metal keys which are like what we use everyday for our homes is an outdated form of security key in the world of technology. The key card system is a plastic card with electronic access. Hole cards seen rarely today is a plastic card with a series of holes to correspond to a specific door in the hotel. Bar code cards is exactly that a card with a bar code, like you see at the supermarket, which is placed under an electronic reader. This type of key has been fazed out due to easily being fooled. The magnetic strip key card are widely used in the hotel industry. They look like a credit card with a metallic strip on the back. It has extra protection unlike other types of keys. The newest system is the RFID key card system, which has a radio sensor chip embedded inside. It works with a programmed reader and when the key is brought in close range the door unlocks and opens. This article was about the security keys being used in hotels.
Yongjoon Ji

FAMA Technologies Extends PAR Springer-Miller's Reach in the Kingdom of Saudi Arabia - 0 views

www.hospitalitynet.org/...4057731.html

shared by Yongjoon Ji on 25 Sep 12 - No Cached
  • PAR Springer-Miller Systems, Inc. (PSMS) --- a wholly-owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems announces FAMA Technologies as its exclusive distributor in the Kingdom of Saudi Arabia.
  • This partnership expands upon the existing distribution relationship with PAR's point-of-sale hardware and software solutions and service in Saudi Arabia.
  • Yongjoon Ji on 25 Sep 12
     
    This article is about partnership between FAMA tech and PAR Springer-Miller Systems. It is explaining the advantages of partnership between two different IT companies. FAMA Technologies is an Information Technology Company based in Saudi Arabia. This company provides Software, Infrastructure and Consulting Services to the Hospitality, Leisure, Retail and Public Sectors. PAR Springer-Miller Systems, Inc. is a leading provider of hospitality management solutions in different types of hospitality enterprises worldwide. Hotels and Spas in Saudi Arabia are managing with the increase sophistication of their client base and thus need to equip themselves with the best tools. They require software and hardware that make their operations efficient which means reduce check in time and increase customer responsiveness. They are looking forward to grow service market in the region and maximize the service advantages of partnership.
jie shen

Event Planning Solutions - 0 views

www.planelements.com/...event-planning-solutions

shared by jie shen on 14 Nov 12 - No Cached
  • Automated reports and processes save your time and money
  • Enhanced communication and feedback creates efficiency
  • Promotions integration to sweepstakes Social networking Mobile apps Website integration QR codes
  • jie shen on 14 Nov 12
     
    This article talks about different aspects of a online event planning solution. It can customized with the clients with different needs. You will have a strong technology partner. It also allows attendee management.  The last and the most thins is that it can easily help to market the events. 
Yingjie Cao

Emerging New Technologies - Future Technology - Fogscreen - 0 views

eventplanning.about.com/...Fogscreen.htm

Event Technology

shared by Yingjie Cao on 17 Nov 12 - No Cached
  • The imagined possibilities for fogscreen technology, an emerging new technology, include the projection of corporate logos, messages and other images.
  • Caesar's Palace's objective was to showcase how they can change the environment of a static room, explained Reina Herschdorfer, executive director of catering/conventions and events for Caesar's Palace.
  • Fogscreen technology is an emerging technology that is dry, so attendees and guest will not walk through the fog and get wet.
  • haojingting on 17 Nov 12
     
    The article show us that when planning a convention, meeting planners consider how to incorporate a range of emerging new technologies for the program. MPI used a fog screen. The imagined possibilities for fogscreen technology, an emerging new technology, include the projection of corporate logos, messages and other images. Event and meeting planners should know about future technologies and how/when to use them in various programs. As part of the MPI WEC 2008 opening reception sponsored by Meetings by Harrah's at Caesar's Palace, Las Vegas, attendees walked through a fogscreen of the MPI logo as they entered the opening cocktail reception. Caesar's Palace's objective was to showcase how they can change the environment of a static room, explained Reina Herschdorfer, executive director of catering/conventions and events for Caesar's Palace. Fogscreen technology is an emerging technology that is dry, so attendees and guest will not walk through the fog and get wet.
  • Yingjie Cao on 24 Nov 12
     
    The FogScreen is an extraordinary display option that offers a seamless projection area made, as the name suggests, of dry fog. Using ordinary water, a flat thin layer of mist is created, onto which you can make high-quality projections - that you can walk through. The fog feels cool and dry to touch and, by varying the density of the fog, different effects can be created to suit the venue and your purpose.  The screen is created by using a suspended fog generating device with no frame around, and works with video projectors. The fog they use is dry, so it doesn't make you wet even if you stay under the Fog Screen device for a long time.  The fog is made of ordinary water with no chemicals what so ever. With two projectors, you can project different images on both sides of the screen. It is a display device which is the application of computer graphics. With Fogscreen, planners are able to make better visual effect and encourage more participation and engagement of attendees. However, Fogscreen hasn't been widely used in terms of high prices. 
Shiyuan Peng

How to Compare HRIS Systems | eHow.com - 0 views

www.ehow.com/2223_compare-hris-systems.html

hospitality Technology software

shared by Shiyuan Peng on 27 Nov 12 - No Cached
  • When comparing HRIS options, companies should consider the types of employee data and processes that will take place in the system.
  • Shiyuan Peng on 27 Nov 12
     
    According to the article, at first, every company has different needs. Some may require a system to handle payroll, while others may require a system to handle attendance or training. Secondly, establishing a budget is key because it determines how much money can be spent to purchase the HRIS. Costs differ widely depending on the number of employees and how much information the system will maintain. Thirdly, narrowing the list to four or five options makes it easier to compare those that have all the required functionality and are within the budget. Finally, companies should determine whether the system will be purchased using a site license or as software-as-a-service (SAAS).
Xiaoqing Zhang

Top technology trends in the hospitality industry - 0 views

www.hotelresortinsider.com/news_story.php

shared by Xiaoqing Zhang on 18 Jan 13 - No Cached
  • 1. New age customer relationship management programs prompt hotels to obtain information regarding guest preferences from different systems at the basic property level and spreads the same throughout the company. The process is operated by merging property level CRM data with a greater CRM system located at the headquarters for an entire chain of hotels. The information is used to provide customized services as guests check into a hotel of the same chain. It does not end here, historical transaction data of the guest is also supplied to avoid prior mistakes and ensure complete satisfaction. Various softwares like BizTalk Server 2006 and Microsoft Dynamics CRM help in information management and assist in comprehending the trends, behaviors and habits of various guests. 2. In-room systems incorporated by different hotels offer gaming options, bill display, thermostat and light control, in-room music apart from the privilege to watch first-run movies with wide screen plasma monitors. Some hotels also have device oriented interaction facilities that helps in reducing the hurdle of maintaining multiple service offerings for different areas of a multi-use property cum residence. The Microsoft Media Center with advanced plug-ins facilitates the process. 3. The new Radio Frequency Identification (RFID) system enable guests to locate each other at a ski resort and allow them to pay for a meal resulting in a cashless payment system that is capable of being used on and off property. It helps in yielding an immediate return on investment while raising the profit level. The whole process is facilitated through the implementation of Microsoft BizTalk Server and Microsoft MapPoint Location Server in combination with RFID and other location based services. It thus allows better security and freedom apart from the option to pay for meals. 4. Implementation of efficient business processes is possible through interchange of data. Creation of specific interfaces leads to integration between property-level systems. The process is operated through implementation of an "Information Hub" powered by Microsoft BizTalk Server at the property level which routers all collected informations to different systems and runs the business by streamlining data exchanges. 5. The dynamic platform offers a self-healing hotel technology for constantly monitoring a hotel's systems to solve problems before they spread throughout the property.
  • Xiaoqing Zhang on 18 Jan 13
     
    This trend promotes a far-reaching effect on the hospitality sector while boosting potential for the growth of business.
anonymous

Restaurant Replaces Menus and More with iPad - 0 views

www.cultofmac.com/...laces-menus-and-more-with-ipad

shared by anonymous on 16 Jan 13 - No Cached
  • anonymous on 16 Jan 13
     
    This article shows how technology has advanced in this modern world. From a server ordering your food at a restaurant, to having an ipad that list the menu of the restaurant. It is very practical in the sense that, instead of printing all the time for the different changes that the owner's make when listing the menu, it can be done directly on the ipad with the touch of a button. The guests at "Do Restaurant at the View" place their orders through the touch screen, and then the server only comes when something is requested or to serve the food to the guests. The owner of the restaurant stated "The coolest thing about it is that there are no more wrinkled menus with ketchup on it or pizza sauce on it," says Christian Ruffin. I very much agree with this statement because I have been to restaurants where some menu's were not to clean. On the other hand, I believe that it also changes the atmosphere of the place in a good way, for example, the workers can use the ipad and its applications to change the lighting of the room and also play different songs depending on the mood of the customer's. The customer's order everything using the application, and any request that they need, a server comes to see what they need. With the touch of the ipad, customer's can also notify the valet parking to let them know their status and how far they are from finishing their meals in order for the valet people to know iwhen to bring the car to them. The payment is also done on the ipad. Now, my question is that: will they leave any tips for the server that just brought the food? since everything is being done through the ipad, I want to know how different it is from using a paper menu and the service that is delivered using the ipad instead. I think it is a good idea for restaurants to have something different, because so many people nowadays use devices and software that it only make people adapt to what they are already used to. I don't think all restaurants should do that, because not
Dongyun Oh

Red Robin CIO Drives Change Through IT Management - 0 views

hospitalitytechnology.edgl.com/...ge-Through-IT-Management-85049

Technology hospitality

shared by Dongyun Oh on 08 Mar 13 - No Cached
  • Dongyun Oh on 08 Mar 13
     
    Statistically speaking, CIOs don't become CEOs. But it's not because they don't want it. Research shows that nearly half of CIOs aspire to become chief executive, but only four percent actually get there. Much more frequently, CEOs for the world's top companies - about half in fact - come up through C-level financial or operating roles (Vanson Bourne, 2012). Chris Laping, CIO of Red Robin Gourmet Burgers (www.redrobin.com), strongly believes this is because technology executives are too often focused on engineering and IT solutions to embrace their most valuable leadership quality: the ability to manage change. Technology leaders, he believes, possess powerful project management skills that can and should be leveraged across the business for even the most non-IT initiatives, with the particular role of being agents for change. Laping's official role at Red Robin is indicative of that practice: he's the company's senior vice president of business transformation and CIO. In that role, he oversees the company's technology, learning and development, enterprise project management and operations services teams. In this exclusive interview with Hospitality Technology, Laping shares how the technology team has taken on a business transformation role at Red Robin, and describes his overall vision for IT leaders. But it's not something CIOs are handed; they have to drive it, says Laping. Driving this change, perhaps, will also help more CIOs chase down their chief-executive dreams. HT: Let's start with some definitions: "business transformation" and "change agents" are pretty heady buzzwords that get tossed around executive boardrooms. What does business transformation really mean? LAPING: If you look at a classic Wikipedia definition of business transformation, it talks about people, process and technology. So when you push change through people, you usually do that through training. If you want to change business performan
Donald Wojciechowski

Hotel Technology Trends Revolutionising the Industry | Hotel Industry Magazine - 6 views

www.hotel-industry.co.uk/...s-revolutionising-the-industry

Hardware and Software

shared by Donald Wojciechowski on 23 May 13 - No Cached
  • These benefits are not reserved for just large international chains: the low capital expenditure investment for mobile hardware and much reduced software costs mean that mobile is a viable option for small independent properties, looking to develop customer service as a competitive edge
  • Cloud / Software as a Service (SaaS)
  • Software delivered as a service, rather than held on premise is already a mainstream technology topic and despite being a new concept in the hospitality sect
  • ...12 more annotations...
  • As hotel technology trends continue to develop at a relentless pace
  • Mobility
  • Mobile is the new face of computing as devices such as tablets and smartphones revolutionise the way we interact with technology.
  • investment
  • 3. Social
  • For any hotel to not at least monitor social media is tantamount to willingly flying blind.
  • Personalised Systems
  • Customers expect their experience within a hotel to be totally personalised
  • Integration
  • Globalisation
  • This means that the technology systems in use – especially those in large chains – must account for the global perspective.
  • All of these trends have already brought about a profound change in the hospitality industry – and they will continue to disrupt and redefine operations.
  • Paulette Grant on 23 May 13
     
    The article highlights new advances in technology trends that has captured the attention of numerous businesses in the UK due to the significant reduction cost and savings that can be achieved. The trends include cloud computing which businesses view as a low initial cost or capital investment to undertake. Eliminating the need for hard drives storage, maintenance, and giving way to quick upgrades and updates of an It system. A company's main goal is to provide the best products and services at the lowest cost, and if cloud computing creates this ease of burden without compromising the quality of products and services offered to guests then transitioning to this new technology remains one of the best and newest innovation as the savings will undoubtedly add to the company's bottom line. Smart phones, tablets and other mobile devices has definitely revolutionize the way people communicate and hotels in the United States, China the UK and other parts of the world are capitalizing on this mobile trend as a way to improve customer service. Whether it may be making reservations, or checking in and out of hotels from any location without having to wait in long lines at the front desk. Mobile computing is definitely a way to save cost, and time. It's important to note that this trend does not only benefit huge companies but it's a viable option for small businesses who definitely wants to position itself as a company offering the best and most unique service. Social media is extremely paramount for business exposure and that's why hospitality companies continued to capitalize on this growing phenomena. From Trip Advisor which informs potential guests about the facilities, products, and services to Facebook or Twitter which not only help to market or promote the company's products and services but these are great resources and tools for companies to capture and address comments or concerns that can potentially put the business in a negative light.
  • Donald Wojciechowski on 25 Jul 13
     
    This article discusses hardware and software trends in the hospitality industry. Article discusses six points that are having a major effect on the hospitality industry. The first area is the definite shift from software held in-house to software used in the cloud. The article estimates that around 85% of all inquiries are from companies that are looking to use the cloud for software needs. The second item article discusses his mobility. The use of devices such as tablets and smart phones are revolutionizing the way people interact with technology this is also revolutionizing the hospitality industry. The third area that the article discusses the social media and the profound impact it has had has had on the hospitality industry. Article points to trip advisor who has become one of the major sources of information for people researching holidays travel, hotels and leisure facilities. The fourth area in which hardware and software is changing hospitality industry is the feeling of a personalized experience. People are expecting that their experience within the hotel to be personalized and technology is helping the industry personalized their experience. The fifth area is the integration of the hardware and software from the many specialized facilities within a property. Traditionally golf spas have operated their own individual software system now that software system is integrated into the overall properties software system. The last area of hardware and software trends that is changing industry is an area of globalization. Properties will need to adapt their two different management approaches to survive in high levels of economic uncertainty. Consequently, brands with large chains must look at their business from a global perspective.
Claire Conway

How Fast Is Your Hotel Internet Connection? || HotelChatter - 1 views

www.hotelchatter.com/..._Hotel_Internet_Connection%3F_

hotel internet connection network

shared by Claire Conway on 31 May 13 - No Cached
  • Nearly two-thirds of hotels offer free WiFi, whether it be free outright, free if you join the loyalty program or free if you simply make your reservation directly with the hotel.
  • if the hotel doesn't offer a tiered WiFi plan where you can pay extra to have more bandwidth and a faster speed then really, that hotel touting its free WiFi is completely useless.
  • these speeds vary wildly from hotel to hotel and at this point, it's pretty impossible to say which hotel brand is doing it best.
  • Claire Conway on 31 May 13
     
    This article discusses the difference of internet speeds in hotel rooms. Many hotels that offer free wifi have some of the slowest internet speeds available. Usually the internet bandwith is about 1 to 2 mbps per room. Since the connection speed is so slow the free wifi is basically useless to the guest. Some hotels are offering guests a tiered wifi plan at an additional price that has more bandwith and faster speed. So then the advertised free wifi isn't really free anymore. The article lists the different internet speeds from various hotels found by speedtest.net
asweet28

Travel PR Agencies | Worldcom Group - 0 views

worldcomgroup.com/...travel-and-tourism

shared by asweet28 on 05 Jun 13 - No Cached
  • Today, thanks to new technologies, and growing transportation improvements at home and abroad, our smaller world has made travel and tourism available not just to the wealthy, but to virtually every segment of the market. These changes have also made consumers better informed as they use the Internet and other IT technologies to research, plan and buy travel products around the clock.
  • Our collective Worldcom services range from destination marketing and economic development, to representation of companies large and small in hospitality, lodging, transportation, cruises, ground operations and travel and tourism products of every description.
  • asweet28 on 05 Jun 13
     
    This article is about a group called Worldcom PR group and they assist a variety of different groups and organizations in their communication skills with the customers in their market, and their competition. This company has realized the changes happening within the hospitality industry and they are prepared to help and consulate different groups and companies.
Danelkis Serra

Airbus unveils RFID 'Bag2Go' that can be tracked from an iPhone app - 0 views

www.futuretravelexperience.com/...-be-tracked-from-an-iphone-app

rfid airbus bag app track your airport

shared by Danelkis Serra on 14 Jun 13 - No Cached
  • The reinvention of baggage”
  • RFID chip that allows passengers to track their luggage
  • eliminate the risk of mishandled baggage
  • ...8 more annotations...
  • ‘Bag2Go
  • You rent the bag, it comes to you, you pack it and then the bag goes to the airport
  • mobile technology
  • end-to-end baggage process
  • recognised by automated airport and airline baggage systems
  • 20% more
  • development stages
  • need to find ways to get revenue back
  • Danelkis Serra on 14 Jun 13
     
    ROI?  Will it make a difference to you if you are able to track your luggage on a flight?  Would you pay an additional 20% for your luggage or possible rent one? This technology is being developed where you can track your luggage on your mobile phone.   Not sure the technology will actually make a difference in consumer choices.   
Krystal Jost

Are Independent Hotel Operators Leading the Way in Driving Property Management System Evolution for Greater Flexibility, Increased Functionality and Service? - SFGate - 0 views

www.sfgate.com/...rs-Leading-the-Way-3787770.php

shared by Krystal Jost on 31 Jan 13 - No Cached
  • Maestro empowers hundreds of high-touch independent operators and hotel groups to grow their business and stay ahead of the competition with innovative technology backed by the industry’s most reputable Diamond Plus service.
  • Lodging Hospitality Management (LHM) uses flag-mandated PMSes for its Hilton, IHG, and Marriott properties, but it relies on NORTHWIND’s Maestro System for its independents.
  • Maestro empowers hotel groups with enterprise-wide system solutions that deliver true centralized management controls on a single database. This enables closer property coordination, cross-property booking and upsell capabilities, and consistent guest recognition at all touch points for all properties.
  • Krystal Jost on 31 Jan 13
     
    This article focuses on the benefits that Maestro (a property management system) offers to hotels and how it has been benefitting hotels that currently use their system, more specifically, smaller, independent hotels. Most chain hotels and large facilities are required to utilize a flag-mandated property management system. However, independent operators are not linked with these mandated systems, and have a choice as to which system to utilize. Maestro claims to offer Northwind, a service that allows Maestro to be utilized in a cloud-based system, enabling it to host multiple properties and save the establishment money by not requiring them to purchase servers and security, whereas a traditional PMS would have done so. The president of Northwind also states that they strive for their clients to succeed and that it is more of a partnership with those who utilize their service, and their goal is to make a hotel's operations more profitable and efficient. The article continues on to explain the uses and functions of the Maestro system, including being fully-integrates and offering operators loyalty program benefits and the functionality to compete with programs that were solely available to chains. It also tracks points earned and redemption stays as well for those loyalty programs, and claims to minimize errors and save operators money. It also allows integrations that provides social media outlets through the property management system, allowing the user to operate their business simultaneously through different systems. Maestro also boasts that the utilization of their property management system allows hotels to increase their direct bookings through the property for a lower cost than if they were to utilize a different system in which it was not flawlessly and seamlessly integrated with a global distribution system. It seems to be a property management system that enables users to complete many tasks at once, from one location, without having the hassle of
Krystal Jost

Keycard hacker picks locks, exposes gap in hotel security - Travel Kit on NBCNews.com - 0 views

www.nbcnews.com/...oses-gap-hotel-security-918330

technology hotels hospitality electronic door keys locks security safety travel hacker

shared by Krystal Jost on 13 Feb 13 - No Cached
  • Last week, the self-described hacker/music aficionado demonstrated a homemade gadget that could conceivably unlock millions of hotel-room doors around the world.
  • Brocious followed up his demonstration by publishing a how-to paper that may inspire other hackers to try their hand at entering guests’ rooms without their knowledge or consent.
  • most hotel crimes are crimes of opportunity where crooks take advantage of guests’ inattention.
  • Krystal Jost on 13 Feb 13
     
    Almost everyone has recently heard of Cody Brocious and his gadget that was implemented and utilized to unlock guest room doors in Onity locking systems. This issue has been recently broadcasted all over the news and has gained the awareness of millions of people, making travelers panic when staying in hotels, and questioning their safety and security. The truth is, behind the issue at hand, travelers have been utilizing hotels and other establishments without being concerned or conscious of their safety, and with some negligence, and lack of attention, they put themselves at risk in numerous different ways. Although Brocious' invention gained the attention of the public, and although he went out of his way to be sure that other hackers out there knew how to replicate the system and how to utilize it to their advantage, enabling hackers to enter guest rooms and steal their personal belongings without their permission, or potentially cause physical harm to a traveler as well. Stated in this article, according to Forbes, the gadget that Brocious invented has proven inconsistent in its effectiveness. That is not to say that it could not eventually be improved, but with the changing in technology, and now the gained awareness, hotels are focusing more intently on ensuring guest security through their technological outlets. Technology affects many aspects of a hotel guest's security - from internet access to credit card information, along with guest room locks and personal identity. The article also suggests numerous ideas for how guests can avoid a lot of problems with their safety in mind, including using secondary security systems on their door, ensuring closure of the room door when leaving he room, as well as never keeping your room number written down with your key. The article also focuses on how utilizing your energy to ensure that your belongings are safe in your room as you would in your own home, is energy more well spent than being concerned about someone
Catherine Gibson

HowStuffWorks "Are hotels going green?" - 0 views

home.howstuffworks.com/...hotels-going-green2.htm

hospitality green

shared by Catherine Gibson on 08 Feb 13 - No Cached
  • Catherine Gibson on 08 Feb 13
     
    This article was about the trend of the industry going green. It talks about the difference in having the LEED stamp of approval and just being a green certified property. It also goes through the different mechanisms that are in place that conserves energy. Lastly it touches on the draw-backs luxury properties have with going green and why some of them have not changed.
Grant Beck

How to Choose Property Management Software - wikiHow - 0 views

www.wikihow.com/e-Property-Management-Software

shared by Grant Beck on 16 Feb 13 - No Cached
  • Grant Beck on 16 Feb 13
     
    This article discusses the different aspects of choosing the best PMS for a companies specific needs. It offers several points to consider when selecting a PMS including what features to look for and hidden cost traps. The first and main point in selecting a PMS is to identify exactly what it is you need. This will help to eliminate unnecessary features that add to the cost allowing you to focus on more useful features or collect the savings. This is a very good tip it seems because PMSs have many different options, some of which that wouldn't benefit certain types of business. It would be wise to consider all the features included and their necessity for this reason allowing more efficient programs or savings. The next points discuss several traps that PMSs can include like hidden costs and technical support problems. Sometimes products may require costly upgrades that you are forced to buy in order for the system to run properly. This is definitely a factor to investigate when choosing a PMS as it could result in significant expenses to a company. Also if technical support is needed make sure the conditions are fair. This is also important because when the technology breaks down it will directly effect the cost and repair time. These are all excellent factors to consider when looking for a PMS because they all effect the main focus: money.
anonymous

Aptech BI, Accounting, and Forecasting Systems Selected by 4 Hotel Companies :: Hotel News Resource - 0 views

www.hotelnewsresource.com/cted_by___Hotel_Companies.html

shared by anonymous on 25 Feb 13 - No Cached
  • Aptech Computer Systems, Inc., the leading provider of hospitality software for business intelligence and enterprise financial accounting, announced 4 hotel companies representing 17 properties selected its financial solutions to manage by the numbers for greater profitability. Aptech’s solutions are 100% hotel specific. All of its clients are companies that own or manage hotels. Click here for more on Aptech’s products and services.
  • anonymous on 25 Feb 13
     
    Aptech Computer Systems INC announced four hotel companies have selected Aptech's financial solutions software. All four of these hotel companies represent 17 properties that mange their own hotels. This software is a fully integrated accounting system that has business intelligence and focuses on hotels in the hospitality industry. Aptech can either host the system, or the client or a third party can. The system also helps to maintain data security, maintenance, and updates. This is one of the most widely used Business Intelligence systems throughout the industry. I think the idea of accounting software for hotels in the hospitality industry is important because there are different aspects to hotels than other businesses. A hotel sells an experience instead of a product, so there are different focuses when working on an accounting statement. The system can help a hotel focus on what only pertains to them instead of other businesses. I find the system to be interesting and useful because it can help accountants' only focus on hotel related business.
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