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Xu Wang

Online Hotel Management Software Firm User Base Grows 300% in Six Months - Yahoo! News - 2 views

  • According to the company’s independent metrics over half of the mobile usage was with an Apple iPad. The Apple iPhone is the next most frequently used mobile device.
  • The service is emailed to new customers who access the their accounts via a web page. There is nothing to download or install and the typical property can be up-and-running within a few hours.
  • More than a stand alone hotel property management software the Frontdesk Anywhere service includes point-of-sale and connectivity to travel agent sites such as Expedia.com and hotels.com.
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    As the technology develops so fast, this kind of software will be more and more popular through people who want to travel. And this kind of software really brings lots of profits for the firm. What is more, Apple is really a strong company! : )
Patty Ferrer

Hotel operators step up their green initiatives - Travel Weekly - 0 views

  • Our desert surroundings require that we be strong stewards of natural resources, especially water," Dumont said.
  • LEED is an acronym for Leadership in Energy and Environmental Design, the council's rating system for measuring the effectiveness of environmentally efficient buildings. LEED ranks buildings on a 100-point scale measuring energy and atmosphere, the sustainability of a site, efficient use of water and the use of environmentally responsible materials and resources in the building's construction and maintenance. It also awards six points for innovative design and four points for embracing regional priorities in products and services. The resulting levels are Certified (40 to 49 points), Silver (50 to 59 points), Gold (60 to 79 points) and the greenest category, Platinum (80 points or more).
  • he approximately 5 million hotel rooms in the U.S. rack up almost $4 billion in energy bills a year, or about $800 per room annually, according to Ashley Katz, spokeswoman for the Washington-based Green Building Council.
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  • MGM Resorts is among an expanding number of hotel operators looking to capitalize on growing environmental awareness among travelers by getting their hotel owner-developers to invest in systems that cut energy usage, save water and reduce waste.
  • The trend in consumer green consciousness has grown important enough among travelers that Sabre Holdings, one of the world's largest GDS operators, has taken notice. Last month, Sabre launched its Eco-Certified Hotel Program, making it what the company claimed was the first GDS to break out a list of "environmentally responsible accommodations."
  • MGM Resorts has cut its electricity usage by an amount that could power more than 12,000 homes.
  • Caesars Entertainment (formerly Harrah's Entertainment) set a goal of cutting its carbon emissions by 10% between 2007 and 2013. So far, the Las Vegas-based company has replaced 65,000 halogen light bulbs with LED bulbs, which use about 90% less electricity, and has recycled more than 60,000 pounds of soap for Clean the World, a nonprofit that sanitizes the soap and sends it to low-income areas of the U.S.
  • The trend in consumer green consciousness has grown important enough among travelers that Sabre Holdings, one of the world's largest GDS operators, has taken notice. Last month, Sabre launched its Eco-Certified Hotel Program, making it what the company claimed was the first GDS to break out a list of "environmentally responsible accommodations."
  • MGM Resorts is among an expanding number of hotel operators looking to capitalize on growing environmental awareness among travelers by getting their hotel owner-developers to invest in systems that cut energy usage, save water and reduce waste
  • T he approximately 5 million hotel rooms in the U.S. rack up almost $4 billion in energy bills a year, or about $800 per room annually, according to Ashley Katz, spokeswoman for the Washington-based Green Building Council
  • "We have had the Travelocity Green Hotel program since 2008 and noticed increasing demand and supply of green hotels," said Leilani Latimer, director of sustainability initiatives at Sabre. "Additionally, there is increasing interest on the corporate side as more and more businesses are integrating their overarching sustainability programs into their managed travel programs and looking for significant ways to promote sustainable procurement practices
  • "It's very difficult for hotels to be truly green by their nature," said Bjorn Hanson, divisional dean of New York University's school of tourism and hospitality management. "Daily cleaning consumes chemicals and energy, and public spaces are 30% to as much as 70% of the square footage of a hotel and must be lighted, cooled and heated."
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    With sustainability at the forefront of hotel operators and investors hotels are becoming conscious of the guests needs as more and more travelers are requiring and are staying at properties that are serious about environmental conservation. The article highlighted the fact hotels are big consumers of energy, therefore have construction that are LEED certified will not only benefit the environment but also the bottom line of investors.
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    Travel Weekly takes a look at hotels taking real initiatives to their commitment to going green, especially in Sin City. Hotel groups are looking not to save money through transparent initiatives asking guests to simply reuse their towels, rather the article looks at "hotel owner-developers to invest in systems that cut energy usage, save water, and reduce waste". It seems in addition to other environmentally conscious west coast cities, Vegas has set a standard by setting goals for increased recycling, decreased energy consumption, switching over to LED bulbs, composting food waste, reducing overall carbon footprint and emissions. In light of continuing green development, Sabre Holdings has launched an Eco-Certified Hotel Program taking the lead out of the other four major GDS's to tip their hat to eco-friendly hotels. As travelers, GDS's, hotels, travel websites, and developers alike place greater emphasis on the preference for environmentally conscious lodgings, the more likely the industry is going to continue adopting these measures.
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    Hotels are becoming more green world wide. MGM hotels is on board with a green initiative. Hotels electricity and water add up because they have to cool a building , clean and maintain the hotel. IT costs about 800 per room annually in electricity and water costs. MGM hotels reduced the electrivity they use which can help power 12, 000 houses. HOtels are also trying to reduce its carbon emissions. Although as the article states " its very difficult fot hotels to be trully green by their nature" every little bit helps.
fr Gadi

Six Steps to Moving Enterprise Software to the Cloud | Cloudline | Wired.com - 0 views

  • Cloud-based software delivery has the potential to open new markets and new sources of significant revenue for ISVs. 
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    Cloud-based software delivery has the potential to open new markets and new sources of significant revenue for ISVs.
Suqi Peng

Hotel giants come together to launch Room Key search site - 0 views

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    Choice Hotels International, Hilton Worldwide, Hyatt Hotels, InterContinental Hotels, Marriott International and Wyndham Hotel Group have combined to build a new serach site-Room Key.The site is essentially a metasearch platform for properties, prices and availability across all six companies, including their sub-brands and affiliates. Users can browse rates across every property, read independent reviews, compare prices and share information around their various social networks. Some same type search sites were lanuched before Room Key was lanuched. However, most of them were failed. Fortunately, Room Key is in a very different era in hotel distribution and marketing, with more channels than ever before and the emergence of big and potentially very influential players, such as Google.
boyan yuan

The Six Dumbest Ideas in Computer Security - 0 views

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    computer security is definitely still a "hot topic." But why are we spending all this time and money and still having problems? . Systems based on "Default Permit" are the computer security equivalent of empty calories: tasty, yet fattening.The most recognizable form in which the "Default Permit" dumb idea manifests itself is in firewall rules.Another place where "Default Permit" crops up is in how we typically approach code execution on our systems. 2.Why is "Enumerating Badness" a dumb idea? It's a dumb idea because sometime around 1992 the amount of Badness in the Internet began to vastly outweigh the amount of Goodness. "Enumerating Badness" is the idea behind a huge number of security products and systems, from anti-virus to intrusion detection, intrusion prevention, application security, and "deep packet inspection" firewalls. 3."Penetrate and Patch" crops up all over the place, and is the primary dumb idea behind the current fad (which has been going on for about 10 years) of vulnerability disclosure and patch updates. 4.Hidden in Parker's observation is the awareness that hacking is a social problem. It's not a technology problem, at all. "Timid people could become criminals." The Internet has given a whole new form of elbow-room to the badly socialized borderline personality.If you're a security practitioner, teaching yourself how to hack is also part of the "Hacking is Cool" dumb idea. 5."Penetrate and Patch" can be applied to human beings, as well as software, in the form of user education.Dealing with things like attachments and phishing is another case of "Default Permit" 6.There's an important corollary to the "Action is Better Than Inaction" dumb idea, and it's that: "It is often easier to not do something dumb than it is to do something smart."
Jeremy Fairley

A New Amadeus Report Outlines the Future of Travel | ehotelier.com News Archives - 0 views

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    "Technologies and evolving social values and trends will combine to establish a new era of collaborative travel over the next decade and beyond , according to "From chaos to collaboration: how transformative technologies will herald a new era in travel" a report developed by The Futures Company and commissioned by Amadeus."
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    Article discusses a new study recently commissioned by GDS Provider Amadeus outlines the Future of Travel. Article summarizes in six key areas where technology innovation can be deployed. I am in total agreement that depth of experience rather than breadth of experience will transform the travel experience. Social check-in apps like SCVNGR and game mechanisms can enhance the visitor experience in a destination greatly. I was under the impression item #4 had already happened with the rise in use of social media and user generated content review sites like TripAdvisor, but the article maybe supports that this is a trend not likely to go anywhere soon. Those who wish to read the study can access it here directly... http://new.amadeusblog.com/wp-content/uploads/2012/01/From_chaos_to_collaboration.pdf
Fei Qi

Four Seasons Hotels and Resorts Unveils New Website and Inaugural Luxury Trend Report - 0 views

  • The new fourseasons.com offers an immersive and user-friendly experience, combined with rich global content, impactful design and social media integration.
  • The Four Seasons Luxury Trend Report affirms that luxury consumers are not only embracing, but engaging with new technologies in ways that are changing the face of travel.
  • E-commerce is king. The luxury consumer is increasingly going online to research and make purchases. Four Seasons online bookings rose 10 percent from 2010 to 2011.
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    This article introduced the new website of the Four Seasons Hotel, what the new functions are added to the new website, and how the new website help the hotel attract new customers. There are some differences between the old hotel website and the new one. Six key features of the new website can respect the strengths of the new website which are Ease of booking, On the go, Access to review, Every property has a story, Location and Personalization. Four Seasons Hotel also unveils its Four Seasons Luxury Trend Report. Some of the insights from the report include: Luxury is back, Branding moves to the social sphere, E-commerce is king, The rise of the iPad. Nowadays, most customers choose to use website to get to know a hotel, so the website has a great meaning for the hotel. The website not only needs to have enough information, images, but some unique functions to attract customers and provide better service through the internet. Like the Four Seasons Hotel's new website, it allows for multi-destination, multi-hotel, and multi-person reservations, it will paint an authentic picture of the local culture, and it will collect guests' personal interests, related content and recommendations, this information will become available on a guest's next visit and over time, delivering a completely personalized experience. Four Seasons Hotel notices that E-commerce is the king, as Seventy-eight percent of the affluent participate in social networking sites, with more than half using social media to connect with a brand. The luxury consumer is increasingly going online to research and make purchases. It is important for the hotel the keep up with the latest technology such as the iPad. According to the Four Seasons Luxury Trend Report, One-third of wealthy consumers own a tablet or e-Reader. Four Seasons revenue generated from the iPad and other tablets has grown 200 percent from 2010 to 2011. The new technology has a close relationship with the hotel and the e-business.
YONGHE FAN

Guest-Centric Maestro PMS Selected by 3 Multi-Property Groups and 6 Independent Operators for Peak Efficiency, Enhanced Guest Experience and Increased Direct Sales :: Hotel News Resource - 0 views

  • “Maestro’s advanced, integrated multi-module, multi property platform will help our two hotels increase revenue by cross-selling rooms from a single rooms inventory
  • Maestro perfectly addresses our need to run two hotels on one system to book more business for both properties
  • Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS
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  • The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
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    As the title, this article is talking about that the MAESTRO PMS was selected by 3 multi-property groups and six independent operators for peak efficiency. They recognized that Maestro PMS increases revenues by cross-selling from single database, perfectly runs two hotels on one system, ties all operations together and the guest history and analytics solutions enable hotels to provide more personalized service.
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    Good to see more properties take this approach with the goal of more personalized service. The cross sell opportunity is one of the biggest benefits I see...
Melissa Krajewski

Going green in Monte Carlo - Travel - MiamiHerald.com - 0 views

  • The Société’s environmental successes range from banning red (bluefin) tuna to the recovery of ink cartridges in a sophisticated recycling program that reclaims six different kinds of waste.
  • What’s noteworthy about Monaco’s firm resolve for environmental protections is that it enhances the vaunted Monte Carlo experience, from the quiet serenity of its piney beaches to the lively buzz of the Place du Casino, arguably the hub of Monte Carlo’s dazzling nightlife, where the iconic Belle Epoque casino and Hôtel de Paris still glow dramatically every night, albeit with low-power floodlights.
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    Hotel de Paris in opulent Monte Carlo, Monaco pleasantly surprises as a forerunner in the hospitality industry's green revolution. Prince Albert II leads by example after having a 'sustainably' lavish wedding using local and fair-trade products. Even though "mullet carpaccio" does not sound delectable to me; I am sure world renowned Chef Alain Ducasse knows how to transform the ordinary into extraordinary. Prince Albert II went so far to even have his cows supply the milk for his ice cream dessert, I call that dedication. With such excellent leadership and funding in the green initiative the Prince Albert II of Monaco Foundation addresses three major environmental issues: climate change, biodiversity and water consumption. Because of the Foundation visitors to Monaco participate in the green initiative with or without their knowledge. The casino, four hotels, several restaurants and spas all educate their staff on how to "be green." Hybrid shuttles, organic farming, reclaimed watering, on-site herb gardens and the banning of bluefin tuna are all examples of how the hospitality industry in Monaco has gone green. Monaco's will and initiative in the green revolution is inspiring. I hope that every hotel worldwide can try to adopt some of these practices and look to Monaco as a role model.
Gerson Dias

Hotel Giants Work Together to Launch RoomKey.com, an Innovative New Hotel Search Engine / January 2012 - 0 views

  • Finding the right hotel is complex and, unlike booking a flight or reserving a car, it is a personal decision process - one which no one understands better than hoteliers.  We believe Roomkey.com will provide consumers with an innovative resource that will give them unprecedented confidence in their booking decisions
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    Six of the world's leading hotel companies, Choice Hotels International, Hilton Worldwide, Hyatt Hotels Corporation, InterContinental Hotels Group, Marriott International Inc. and Wyndham Hotel Group, launched Roomkey.com, an innovative new online hotel search engine. It enables consumers to search and book directly with the hotel, and it gives consumers confidence that they have made the right choice by providing accurate hotel information straight from the source. The brain behind this project is John F. Davis III, Chief Executive Officer of Room Key, who is a highly experienced hospitality industry visionary with a history of entrepreneurial successes. The technology platform for RoomKey.com was acquired from hotelicopter, an innovative flexible hotel search and direct platform, which allows Room Key to evolve and enrich the user experience quickly. Additionally, hotelicopter's affiliate platform provides destination marketing organizations with a hotel marketing platform that helps drive more direct bookings to their local hotels, now under the Room Key Solutions brand. Shafiq Khan, Senior Vice President of eCommerce, Marriott International, said, "Room Key's new and unique offering will embody the best of what hotel company websites offer consumers, giving them confidence in their booking decisions - a personalized and welcoming experience that offers flexibility, accuracy, and benefits of booking with the hotel companies' proprietary sites." Now is time for consumers to use new "Rom Key"and make their way to hotel rooms around the world.
Odette Beauvil

Hospitality Technology Articles: Hotel Data Maintenance in the GDSs - It is Still an Issue? - 1 views

  • In the beginning when hotels first became bookable in global distribution systems, all data updates were manually typed into the central reservation system (CRS) and then entered again into each of the then six GDSs. This labor-intensive data entry was done by chain corporate staff or by representation company staff. In the several years following, hoteliers and GDS management cooperated to take a major stride forward.
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    The article informs people about the hotel data issue maintenance of GDS, which was developed to transfer availability changes from hotel CRSs to the GDSs. However, the next challenge was to automate the processes for rate maintenance in the GDSs, a task much more complex than it might appear. Many hotel companies have seen increases in GDS reservations during the past years, which is a major and growing component in the hotel marketing and reservation process.
jennifer amador

Wi-Fi fees drag hotel satisfaction down - CNN.com - 0 views

  • One item in particular -- Internet costs and fees -- is pressing some guests' buttons, churning up "resentment, frustration and anger," says Stuart Greif, a J.D. Power vice president
  • "At the luxury level, where they're paying for a lot more, there's a feeling you should be giving more freebies, like Internet Wi-Fi, which many lower priced hotels offer for free."
  • Fifty-five percent of hotel guests use the Internet during their hotel stay, the study says, up from 20% in 2006. Of those, 87% connect by Wi-Fi. Eleven percent of guests who use the Internet said they paid an additional fee to connect.
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  • Industry experts see increased use of a tiered system of Web access, perhaps offering basic Internet free and then charging for higher data access for things like watching video or playing online games.
  • Customer satisfaction with guest rooms in the survey has dropped within a point of its lowest level in the past seven years.
  • A new part of the annual survey examines opinions of hotel staff. Fifty-six percent of respondents said they had a high opinion of hotel staff, 34% said average and 10% said their opinion was low. Experts suggested that hotels were slow to respond to rising consumer expectations as the nation's economy improves.
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    This article goes about discussing the issues around full service hotels and fees for WiFi internet connection. Travel Professionals do have changes throughout the years in the hotel and tourism industry, but some are really serious that is affecting the rating of customer satisfaction in hotels. According to experts, they do present a theory that something must be done in order to increase revenue and also hotel's ratings; no all hotel managements agree with such theory. Therefore, they are still pushing for continuing the fees and strive for customer satisfaction all at the same time. In essence, the hotel industry is constantly adapting to new and more changes everyday, as technology also changes and have new innovations.
Gerson Dias

MICROS OPERA integrates Nor1 | Hotel Management - 0 views

  • MICROS OPERA provides all the tools a hotel staff needs for doing their day-to-day jobs from fulfilling reservations, accommodating in-house guest needs, to handling accounting and billing.
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    Nor1 announced today the integration of its pricing and merchandising solutions with MICROS OPERA, aiming to enable nearly 22,000 hotel properties to quickly increase revenue and customer satisfaction. This agreement between Nor1 and MICROS is a partnership fueled by common customers such as Hilton, Hyatt, Fairmont, Carlson, and Joie de Vivre, and the desire to help their hotels maximize revenue opportunities at every turn. Furthermore, Nor1's eStandby Upgrade is a revenue enhancement solution that is providing hotels on six continents real bottom-line lift and overall guest satisfaction. It is to note that Nor1's eStandby Upgrade does this through PRiME, the pricing and merchandising engine, which dynamically analyzes over a million points of data to more accurately identify the right product selection, upsell pricing, and display ranking decisions for each individual guest. Now eStandby Upgrade hotels running MICROS OPERA will have access to deep insight into all their guests, ensuring more relevant and targeted offers.
Akshay Ramanathan

Marriott Turns up the Volume on Green Hotels - 0 views

  • open as part of its LEED® (Leadership in En
  • LEED Volume hotels, the Courtyard Scottsdale Salt River features a number of elements that focus on energy and water efficiency and recyclin
  • roofing that reflects heat and saves energy;
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  • ENERGY STAR® certified appliances
  • Water-efficient toilets
  • building materials used contain recycled conten
  • controls that turn off the lights
  • sensors to reduce electrical lighting with natural sun
  • owners can expect to save 25 percent in energy and water consumption and should recover their additional investment in five to six years
  • concerns about the environment and about sustainable development are a growing consideration
  • allows our owners and franchisees to build sustainable hotels economically
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    This article discusses Marriott's first LEED (Leadership in Energy and Environment) Certified hotel which is opening up in Scottsdale Arizona. In an effort to reduce energy and utility costs this new property boasts a variety of features such as Energy Star certified appliances, water- efficient toilets, and specialize lighting controls and sensors that reduce the consumption of electrical lighting in the presence of natural sun light. In addition changes made to the roofing, such as the installation of light colored panels that reflect heat and the use of recycled building materials will help keep costs down and use less energy. Marriott's effort to take measures in being more environmentally conscious should serve as an example to other hotel chains and properties to be socially responsible as well.
Le Chai

Technology helps hoteliers manage remotely - 0 views

  • While GMs spend most of their time on property, district managers often monitor the three key performance metrics in real time for multiple properties.
  • Youngblood said remote technology gives him the opportunity to be more flexible.
  • Youngblood said he uses a mobile app from Revinate to monitor his hotel’s social media engagement. He said he receives alerts anytime a new review is posted about the Hilton, whether he’s “on the floors working with my team or at my kid’s basketball game on the weekend.”
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  • It’s owners rather than managers looking to view reports away from the property. While management company Chesapeake Hospitality may hold the occasional meeting to update its owners, Joseph Smith, executive VP, said owners could potentially have five or six properties they oversee.
  • Smith said when communications were handwritten—and even with email—there is hard-copy evidence and a paper trail. With text, he said, printing is just not convenient and there are times when hoteliers put their phone away, forgetting to take action.
  • “Remote access allows people to work smarter and really being able to focus on the highest priority items more timely,” Weigel said. “It also allows for greater efficiency as the easy things can be done quickly. It allows for more flexibility and greater job satisfaction.”
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    This article describes the hotel owners using the technology manage the hotels remotely. It shows several advantages, for example, convenience and  flexible.  However, some challenges also brought by the mobility. It needs time to take actions when using the remote technology and more private time are taken away from the managers. 
duyt tran

Why now is the time to upgrade your POS system | PizzaMarketPlace.com - 1 views

  • The point-of-sale has traditionally been one of the last updates made by a restaurant operator. Updates occur every six or so years on average. But the future has caught up, and outdated POS systems are not just inefficient, they're a competitive disadvantage.
  • "If you're not keeping up, you are losing business to your more connected competitors. And you're spending more to handle the same number of orders," said Jennifer Wiebe, marketing manager at SpeedLine. Some concepts, for example pizzerias, are now generating more than 40 percent of their sales through web and mobile ordering. POS systems should be able to handle these newer channels.
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    The author stated that "now is the time to upgrade your POS system" for many reasons: 1. This will bring you a competitive advantage, when you are more connected compared to others. Because more than 40 percent of sale has been generating through web and mobile ordering, with these ordering will not only cut the cost but also improve customers' satisfactions.  2. Because of PCI compliancy standards, the POS update is not a need but a requirements for most businesses. With the new POS system, all the information regarding customers' identification, credit card, etc. or owner's data base will be well protected to reduce a risk of data breach. Important issue is that, many manager recommended to upgrade your hardware instead of software, since many error will be continued without changing new hardware. 3. The initial cost of upgrading POS is definitely an investment, but to gain advantage over your competitors and cutting the cost in the long run are worth it. 4. Some key features to look at when considering an POS upgrade : Fit to the business, connections, and business insight.
Jennifer Koren

Mobile travel apps to see more growth in bookings - 1 views

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    With the growth of mobile phones and apps, there is no doubt a boom in online mobile bookings. Apps like Travelocity, Expedia and orbitz, makes it easy to search, compare and book all from your mobile phone. According to the article, online travel booking generate close to six Billion dollars in revenue each year. Out of that, 10 percent of bookings is conducted on mobile devices. Within the next two years, the market is likely to grow to about 30% from According to Amit Somany, companies began "investing on this mobile platform for the past four years but the investments had actually taken off only in the past 12-18 months." Some companies are surprised that people are going out and doing research from their mobile phones before marketing and advertisement plans were in motion. They noticed that more and more people are researching hotels and airfares while they are on the move. While commuting on a train in NY, people can research a possible trip to San Fransisco, without wasting any time at work. On the go, Expedia has simplified their app checkout process in order to "serve our consumers better."
Jia Kim

Six Top PMS Trends to Make Independents More Productive and Profitable - 0 views

  • Guest Engagement, Maestro Cloud, Big Data Dashboard, Loyalty, MyMaestro Knowledge Center, Mobile, Direct Web & Social Media Booking
  • solutions for the industry's leading independent hotel, resort, and multi-property groups, adapts the most effective emerging systems for its users.
  • add revenue, lower expenses, and improve guest service and loyalty.
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  • Direct Bookings to Maximize Profits – Web, Social & Mobile
  • Guest Engagement and Retention
  • Cloud – Affordable and Secure Hosted Solutions
  • Big Data and Mobile Business Intelligence
  • Guest Loyalty Programs to Compete with Chains
  • automates the complex process of tracking and redeeming points to save time and cut cost.
  • Reliable, Responsive Support and Expert Services
  • Knowledge Center is an interactive website offering 24/7 access to tools and resources
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    This article presents that many of independent hotels choose the cloud based PMS to make their working systems more profitable. One of the cloud based PMS, Maestro property management system showcases enhanced technology, additionally customer engagement for increasing a loyalty as like as chain hotels. Here are trends that make independent hotels more productive and profitable. First, it makes direct booking that could reduces reliance on OTAs and boost occupancy. Second, its automated e-messaging increase guest retention and revenue. Third, it boast its affordable and secure information. It delivers instant remote access to property and let operators manage multipe properties. Fourthly, it provides dash board to access to real-time data and make on-the-spot decision. Fifthly, it provides guest loyalty programs to compete with chains. It has automated tracking system to redeem points and boost customer loyalty. lastly, it offers to users the knowledge center for 24/7 to let Maestro users to be familiar with the system and provide access to tools and resources.
shoss003

Hilton Books Upgraded Technology - WSJ - 0 views

  • The company plans to announce this week new technology intended for its 4,200 properties world-wide. Targeting younger travelers, Hilton is aiming to leapfrog competitors that already have rolled out new services like turning mobile phones into room keys.
  • Guests already can check in and check out with a few punches on a smartphone or tablet-computer screen at all of Hilton's hotels in the U.S., the company said. By the end of summer, travelers will be able to see the location of and select their own rooms by mobile phone at six brands, from the midscale Hilton Garden Inn to the luxury Waldorf Astoria.
  • "We are giving customers unprecedented choice and control at scale, and in the palm of their hands," says Christopher Nassetta, Hilton's chief executive.
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  • Hotel companies view being the dominant competitor in these mobile-phone services as crucial to winning over millennials, often defined as people born between 1980 and 2000. But there are potential risks, too, if money invested today is allocated to technology that goes out-of-date faster than expected.
  • In the long run, hotel companies are also betting that if their customers can use a phone for multiple functions that have been traditionally performed by front-desk staff, they can run a leaner operation that is likely to reap savings. "I think over time there is the opportunity to gain efficiencies," Mr. Nassetta says.
  • On a recent day in July, for example, a guest booking a standard room at the Hilton Miami Downtown on a mobile phone was offered the opportunity to upgrade to a junior suite for an additional $25 a night, saving $40 from the original website price, depending on availability.
  • "It's a race for loyalty," says Guy Langford, head of Deloitte LLP's U.S. hospitality and leisure practice.
  • Mr. Nassetta says that while Hilton is picking up the bulk of the costs for the mobile rollout, owners of Hilton-franchised hotels would be required to make a "modest" investment in their properties to upgrade them for the new mobile technology.
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    Great article! I might biased but I love Hilton Chain. In the article they go on to say how they are taking the mobile frenzy to the hotels! They will be implementing not only apps but allowing guests to checkin/out with their phones, and use their phone to open the door. 
dstro007

Some 15 million online bookings are scams by rogue websites - 0 views

  • When it comes to booking a hotel, it pays to go straight to the source. A new study conducted by the American Hotel & Lodging Association (AH&LA) reveals that one in three people are worried about online booking scams, which affect millions of unsuspecting consumers.
  • Early estimates suggested that some 2.5 million hotel bookings a year were affected by deceptive practices through rogue third-party online travel agency (OTA) affiliates who pose as direct hotel booking sites.
  • six percent of consumers who have booked hotels online had the experience of thinking they were booking directly with a hotel, but found out instead that they were booking with an online hotel booking site posing as the direct site
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  • translates to some 15 million hotel bookings that have been affected
  • translates to more than $1.3 billion in money going to bad bookings, meaning consumers are not getting what they want and need, not to mention suffering inconveniences, lost room charges, and cancellation and booking fees
  • Another 20 percent of respondents who have booked hotels online reported that they were “not sure” if they had also been scammed.
  • This concern was raised by the Federal Trade Commission
  • These practices also damage hotel reputations and reduce consumer confidence in the online booking process.
  • 14 percent could not get a refund for a cancellation
  • 17 percent were charged unexpected or hidden fees
  • 15 percent did not get their rewards points
  • 14 percent were charged an extra booking fee
  • 32 percent got a room that was different than what was expected
  • Nine percent had reservations lost or cancelled
  • Three percent had their identity or private information stolen
  • The study confirmed that, in order for travelers to be certain they are getting what they want and need, without the frustration and worry, most feel it is better to book directly with the hotel. A majority of those who have booked a hotel online say that they prefer dealing directly with the hotel (56%).
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    So, for the consumers that are used to booking their vacations by themselves, I don't think this article applies to you. For the ones that are trying to save money by not going through a travel agent, I think thesis the article for you. A study conducted by AH&LA shows early signs that almost 2.5 million bookings for hotel properties made online through "fake websites" are being accounted for. This is a huge security issue. Consumers are booking their travel thinking that they are getting certain room types, ample amenities, amazing discounts, and good deals, but turns out they are just getting scammed. Other then not making the clients happy, this also hurts the reputation of the hotel property because when things don't go our way or something happens, we tend to blame the property. And in today's society, most take to the internet to voice their opinions in addition to speaking with the hotel; and bad word-of-mouth is the last thing our industry needs. Also, this can lead to loss of revenue. The survey stated that 56% of customers prefer to book directly with the hotel. It is always recommended to book directly through the property themselves, but for the new guys, how are they supposed to differentiate the difference between real and fake websites? 
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