Group items matching

in title, tags, annotations or url

This article is very interesting because it talks about the green initiatives restaurants want to take. It is very important for the hospitality industry to be pioneers to taking green initiatives using IT. It is beneficial not only to the environment, but also to the customers to operate more efficiently. This change will help future generations. Business as usual will not be acceptable or will be less profitable. Companies need to react to the new trends of eco friendly products and services.

This article talks about E Menus and how it is changing the hospitality industry. I know this week we learned about tablets but with the pandemic E menus are common in almost every location. This is becoming the standard menu.

This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.

This article gives examples of cases in which fraud took place in the establishment and then gives ways you can identify employee fraud and take steps to prevent it!

This week I want to share two articles. I realized that on the discussion we all or almost all of us used the same examples as sustainable methods or strategies. There a million of ways to become sustainable in this industry. Check this examples or ideas for a more sustainable restaurant.

Point of sale systems have helped restaurants, hotels, etc in a major way. There are several benefits to the modernized POS software. POS systems offer more detailed and accurate reports for businesses. Businesses are able to use Cloud-bases systems to store information. This information can then be used to generate detailed sales and inventory reports. They also offer a benefit when it comes to labor and human resources. POS systems help takeaway a few tasks that employees used to have to do. THis helps improve customer service. POS systems also offer a more personalized customer experience and more secure and convenient card and mobile transactions.

This article introduces the 5 common ways in which dishonest employees steal from restaurant owners and customers. Fraudulent Tip Adjustment, The Wagon-Wheel Method, Providing Free or Overpoured Drinks, Voiding or Comping Items and Pocketing the Cash Difference,Unreported Food Waste and Eating Without Paying. And to remind the restaurant management attention, and make targeted measures.

The article talks about the importance to keep accounting records. Which are the reasons to do that. The ways depending on the budget to keep the records. Accounting software is one of the ways.

This article on Chron can be viewed as a general guide for people who are willing to improve accounting in their businesses, especially restaurants. It has discussed different ways and steps of keeping accounting records, along with some important indicators of the health of the restaurant.

Connected commerce is helping the quick service restaurants. It is meeting more and more of the customers wants.

This article discusses how COVID-19 has highlighted the necessity of social media for hospitality industry players. As it is contactless and gets to virtually everybody's device, it is one of the best forms of advertising a business can use. There are various things a company must do in order to be successful in their social media use. This would be to figure out their target audience, their most preferred platform, and schedule specific and relatable content for your viewership. This form of advertising is extremely cost effective and is proven to work. In my opinion, social media has achieved more than its intended purpose. Platforms like Yelp, TripAdvisor, Instagram, etc have allowed for people all over the world to have access to information about restaurants, hotels, reviews, etc and it is extremely helpful.

In the article "Would Your Crew Wear Mobile Apps?" it talks about a new way of advertising through uniforms. On the back of a crew members uniform there is a QR code and the customer just has to scan the code it shows them coupons and deals the restaurant is promoting. I feel that this way of advertising is easy and fun; people love using technology and what better way to incorporate it then by using your Smartphone! In the article they asked different fast food restaurants if they would use this product and although they thought it was a good idea they felt that it would be taking away from a fast paced environment. In the article it states that traditional media is not what it use to be, ""There are billions of dollars being spent on it, and [traditional ads] are driving consumers to the stores, but at that point consumers still don't know what they're going to buy." Overall, I feel that this product would bring in a lot of customers and it's a great way to advertise things on the menu, I'm all for this idea!

This article explains the accounting systems and why it is important in the hospitality industry. Every business needs to have a good system so that it records all activities and keeps track of all the cost and sales of items. To have a financial statement is crucial, because it allows managers to evaluate the services rendered and goods delivered in the operations of a business. Nowadays, with the technology, it has made it easier for accountant to follow the statements, with the operating speed and effectiveness of calculating transactions. In hotels, there are many areas of accounting. For example, in the restaurant accounting, where cash is often used, there needs to be a system to keep track of all the in and out of the restaurants. Transactions always need to be recorded even if payment has not been made or service has not yet been rendered. It always has to be in the system so that there is a record of all transactions. It will then be easier to run a business when the statements can be read by the business managers.

This article talked about some features need to be considered when choosing a restaurant POS system. It suggested that restaurant should pay attention to the ease of use, customer database, tableside ordering, online reservations, online odering, scalability, pringting, and data recovery. It emphsized that live system changes, terminal flexibility, menu, menu firing, and discounts should be considered. It also talked about the important features for bars to choose a POS system. They are fast pay, tabs, repeat, job types, and credit card hold.

Statistically speaking, CIOs don't become CEOs. But it's not because they don't want it. Research shows that nearly half of CIOs aspire to become chief executive, but only four percent actually get there. Much more frequently, CEOs for the world's top companies - about half in fact - come up through C-level financial or operating roles (Vanson Bourne, 2012). Chris Laping, CIO of Red Robin Gourmet Burgers (www.redrobin.com), strongly believes this is because technology executives are too often focused on engineering and IT solutions to embrace their most valuable leadership quality: the ability to manage change. Technology leaders, he believes, possess powerful project management skills that can and should be leveraged across the business for even the most non-IT initiatives, with the particular role of being agents for change. Laping's official role at Red Robin is indicative of that practice: he's the company's senior vice president of business transformation and CIO. In that role, he oversees the company's technology, learning and development, enterprise project management and operations services teams. In this exclusive interview with Hospitality Technology, Laping shares how the technology team has taken on a business transformation role at Red Robin, and describes his overall vision for IT leaders. But it's not something CIOs are handed; they have to drive it, says Laping. Driving this change, perhaps, will also help more CIOs chase down their chief-executive dreams. HT: Let's start with some definitions: "business transformation" and "change agents" are pretty heady buzzwords that get tossed around executive boardrooms. What does business transformation really mean? LAPING: If you look at a classic Wikipedia definition of business transformation, it talks about people, process and technology. So when you push change through people, you usually do that through training. If you want to change business performan

This is an article about how restaurants are changing the way they manage their data by using the cloud instead of hard terminals at their geographic location. Options exist to utilize mobile technology. There are advantages of this including consistent access to data and less equipment is needed on site. Hard Terminals as well as mobile options currently exist so that the retail location can make decisions that fit the needs of that specific location. Another advantage is that staff no longer need to do as much manual work with the equipment. What took several hours now does not. A common concern with using the cloud is local internet outage. However, a 4G solution is available that turns the operation into wifi. Also, back ups are part of the cloud, so no information is lost. There are enhancements available or in development including QR Codes and mobile ordering via a tablet or smartphone. Once these devices are more common than not, more hospitality locations will move to cloud based systems.

This article does a great job of showing the history of the point of sales system and looking at the future of the POS System. Point of sales, or retail transactions, have been around since humans were created. Cash transactions took place between consumers and merchants, and the cash was kept in a box. The cash register, a mechanical cash box, was the first real POS System that kept track of revenues. It wasn't until businesses started using barcodes that the POS really started to change. Merchants could process sales more quickly and accurately. Restaurants were among the first to use mobile POS systems. Staff could process credit cards at the table, and place orders without ever having to write an order down. Apple, for example, eliminates the cash register altogether and handles all transactions from hand-held devices. These new systems of POS reduce labor costs and increase productivity. The elimination of written orders increases the accuracy of servers and gives customers a better quality of service. The future of the POS System is bright. Restaurants have created iPhone apps that allow customers to place their orders before they even reach the restaurant, while others let servers carry around a small computer that allows them to process transactions from wherever they are. Even more advancements are beginning to take place. Encrypted card readers and contact less payment methods will increase the security of mobile POS systems. Eventually a person's cell phone will be able to be passed over a terminal and act as a credit card. These advancements are ultimately to create more time for the guest and the business as well as make shopping more automatic. In today's society where people are controlled by the need to shop, a more automatic type of transaction is the best invention.